“i went on their website to make a same day reservation. The website allowed me to make the reservation. When I called to get picked up from repair shop, I was told they had no cars. I thought that was the whole point in making a reservation. I asked for another locations number. I called and they said sure we have a car for you sitting right here, but we can't pick you up for 2 hours. I told them make the reservation and I would try and get a ride to them. I did and when i got there I was told they would have a car in 30 minutes or so. I finally got one and the final people I dealt with were helpful, but the whole make a reservation online is a joke.”
“I went online and rented a car from the Beaumont location. The car was supposed to be delivered to me but I found out 2 hours before the trip that they do not deliver cars, so I had to get a ride up there. Once I got there the guy told me the only car left was Electric I told him I didn't know anything about the electric cars and he said it was fine. He said every Walmart has a charging station and it wouldn't be a problem. I told him I'm going 16 hours overnight and I'm 64 years old and I can't take any chances he promised me it was not a problem to keep getting charged. I get about an hour down the road into Louisiana when I finally realize where the battery line is that tells me how much is on the charge. It said 56% so I started looking for a Walmart found one and they had no charging stations. I went to a hotel nearby Walmart that had charging stations but come to find out it was only for Tesla's and I had a Nissan. I looked a few places and could not find a charging station so I finally thought about it and realized I can call Enterprise and switch the car. Of course by then I'm hysterically crying because I don't know what to do. The guy on the phone told me the only place I could to switch the car would be at the airport I told him I'd be in the car was on 33% charge he said I could make it no big deal. I get 7 miles from the airport and the car dies on me at an intersection of a four-way red light. It's raining and it's storming and the skies are getting dark at 3:00 p.m. so I'm crying people are honking and I don't know what to do. Finally a cop stops that was in his own personal car and said he would help me he directed traffic until he got another police officer on the site with the flashing red and blue lights. In the meantime I had called customer service for Enterprise and the girl I spoke to was not very fluid in English so we had a hard time speaking to each other. When the other cop got there he called Enterprise and was trying to hurry up and get me a car. Finally after about a couple of hours the girl from Enterprise brought me a RAV4 the girl that brought the RAV4 said the car was not fully charged when I left Beaumont because it wouldn't have died on me. The record came and we switched the stuff over in my car and I got on the road. So what was supposed to be a 16 hour drive ended up being a 24-hour Drive. The next day which was actually December 25th I called customer service and told them about my experience crying the whole time because it was horrible and the girl promised me that corporate would call me. Still have not heard from anyone they charged me for the electric car. When I got to North Carolina I turned the car in like I was supposed to they didn't have any record of it. A couple of days later I got a call asking if I wanted to extend my lease because I still have the car. I told them no it was turned in when it was supposed to be on the 26th. This was such a hard experience I don't plan on using Enterprise again but I feel like I should be in reimburse for something.”
“PRICE GOUGING AT ITS FINEEEEST!!!!! The good ol' US-of-A way! You're disgusting, enterprise! A car, like my personal car, or any other car going through a typical toll....how are you justifying a $24.75 SERVICE CHARGE on an $8. toll????? 3X THE CHARGE ITSELF??? FDOT themselves don't even charge that way! Explain what SERVICE you're charging for? -5 stars!!!!!”
“I recently made a reservation for a Jeep Wrangler at the Enterprise Rent-A-Car office on Carmenita, but I was notified that the vehicle was not available. I called four other offices in the Whittier/Norwalk area only to discover that they didn’t have any cars available either, and some locations were opening with no cars on the lot.
I reached out to customer service twice, and while my issue was escalated to a regional manager, I never received any assistance or communication from them. However, the first customer service representative I spoke with was very helpful and directed me to the Enterprise location in Buena Park.
The staff at the Buena Park office were professional, empathetic, and went above and beyond to meet my needs. They were able to provide me with a Dodge Durango, which was a fantastic alternative and exceeded my expectations.
While my experience with some locations and the regional management left much to be desired, the outstanding service at the Buena Park office truly saved the day. I highly recommend the Buena Park location for their exceptional customer service.”
“Very dissatisfied with the service I have been receiving on my car rental. Enterprise employee just handed me the key without explaining anything about the car. Now I have a problem with the rear backup camera. The location is closed today (Saturday) and I was told by someone at the customer service number it would have to wait to Monday when the office opened. If I have a choice I will not rent from Enterprise again.”
“I made a reservation for an airport car rental at West Palm Beach, FL and everything was confirmed with no apparent issues. When I got to the Enterprise desk and started to go through the rental payment I was informed I could not use a debit card to pay for my rental because it was a “premium” car. I was not told about this during my reservation and it does not say anything about that on their website. In fact, there was a sign on the customer service counter that specifically stated debit cards are an allowed method of payment (see picture attached). The only suggestion was to downgrade the car reservation however with 3 kids under the age of 6 I needed a car with a 3rd row to fit 3 car seats. This situation resulted in my wife, 3 kids under 6, and myself having to sit at the airport for an extra 2 hours while waiting for a family member to come and make the reservation with a credit card.
Terrible way to do business. False advertising and no warning of this anywhere on their website. I will not be using enterprise again.”
“Rented a car in St Stephens Green Shopping Center Dublin for one day.
After returning the car , the next day I got a claim for a bulge in a front tire. At the photos we took by returning the car after closing hours you could not see any tyre with a bulge. We made a phone call wether we could check the tyre with the bulge or visit the garage where the tyre would be repaired. The manager Erika refused!
Why?
It was not allowed to see the tyre with the bulge.
According to us now we have to pay for a tyre wich has no bulge?
Rip-off?”
“I don’t rent often. When I do, it’s always from Enterprise. I don’t care to see if any other rental company is running any specials or whatever. I, almost always, go to the River St , Cambridge location.
Transactions with Enterprise have always been a good experience for me.
My most recent rental was no different. The car I reserved was clean and ready when I arrived. I was quickly and efficiently checked in by Baki and was soon on my way. Baki happened to be working the day I returned the car as well and check in went very smoothly. He is very courteous and a pleasure to do business with.
I want to share a situation that occurred while I was out of town with the rental… The valet service at the hotel where I stayed, parked the rental around midnight. The next morning when I was ready to get on the road, they couldn’t find the keys to the rental. I was delayed for over 4 hours and the keys were never found. At some point I called Enterprise’s 800 number to explain my situation and see if there was any way to get a replacement key from a local Enterprise. Long story, short. The agent,Tianna ,was so kind and helpful and apologetic…even though Enterprise was in no way responsible for my dilemma. Tianna arranged a tow truck to pick up the rental and hired an Uber to take me to the airport to pick up a replacement rental. This took so much stress out of the situation for me; and again, Enterprise was blameless in this. The Valet company should have paid for every inconvenience.
Honestly, once I contacted Enterprise and explained the situation to Tianna, everything went so smoothly.
There’s no reason that I wouldn’t, always, choose Enterprise. I’m so grateful for such great service!”
“We just returned our rental car from Enterprise at Huntington Park CA. The reps there are so helpful. We had an issue with my card during the rental process but they walked us thru it. We were also glad that we got their car insurance because the car was dented while parked on the streets of Los Angeles.
We loved the car that they provided us. It was clean and fuel efficient.
We will definitely use them again next time.”
“I was lied to and ripped off !!! I will never rent from enterprise again !!! They kept my hundred dollar deposit and charged me for fees that I never approved of !!!! My family, friends and business associates will never do business with them again !!!!!”
“Enterprise West Sacramento has good customer service. Kayla and Danira were professional and courteous very refreshing from other customer service theses days. Enterprise has unlimited mileage, great customer service and early returns, that's what keeps me coming back.”
“We rented a car from Enterprise Car Rental on Pine Ridge in Naples, Florida. We did this about a month ahead of the date needed. The evening before we were picking up the car, we received a call from Enterprise stating that they would not have a car available for us. There was nothing else stated as far as helping us during this situation. We needed the car for one day to drive to our Mother's 99the birthday, 21/2 hours away. We were going to return the car the same evening. We called other rental companies, but due to the holiday season, there were no cars available.
I wrote an e-mail to customer service. They replied , "we are sorry that happened to you, if you need further assistance let us know." Meanwhile their website is fuill of UNTRUE statements. This is a company that I would never use again. They could CARE LESS about the customer.”
“Cars are overpriced. You make a reservation and receive one price, show up to get charged an extra $400. Only to find out that the credit card you used to reserve the car is not taken by enterprise.”
“The entire experience at the Enterprise location in Greenville, TX was above reproach. Everything went smoothly with professionalism and customer care.”
“I rented two different times and locations recently. The first was at Altoona WI- the employees there are very helpful and courteous. The next time was at the MSP airport location. In addition to the desk employee being very helpful, Nina from the Exit Booth took time out to ask how my evening was going and was very nice!”
“I went into purchasing vehicles told them I pre approved we could do that.But when I got there well we have other options it’s not going to affect your credit !!!!Dropped 6 points because they shopped it like we can’t help you now don’t use them liers”
“Steve is the best Salesman we have ever worked with when buying a New Vehicle he was patient ,kind , knowledgeable about the Vehicle we were interested in l would Recommend anyone looking for a New Vehicle ask for Steve he Awsome at his Work!”
