“Checking out the vehicle was easier than expected, especially with a credit card problem. But then turning in the vehicle was also very fast and easy. Vashon Steele, the return agent at the LaGuardia Airport location, went out of his way to make the process stress free. The agents at Enterprise in NYC was the nicest people I encountered on my visit to the city.”
“I returned my Enterprise rental at Columbus OH John Glenn International Airport on April 13, 2025 and had the best experience returning a rental car that I've had in 40+ years of car rentals. Jaylan Davis, a manager for National, was actually working the return lot with his team and was so polite and efficient and just an outstanding individual. Wanted to take the time to give him a shout -out for his grace, attitude and customer service. Yes, people DO make a difference.”
“I fly to Florida from Pittsburgh with a reservation got there and was told there was a block on me from 2004 so they refused to rent me a car but made it worse they wouldn't rent to anyone in my party which left me stranded at the airport without a car gave me a number to call to get it fixed and they were closed on weekends so called the main number and was told someone that could help me would call asap been over a week still haven't called so I called the first number on Monday when they were open the guy told me it was so old couldn't pull it up in the system so he removed the block but too little too late really was upset and what was I to do stuck at an airport thank God avis car rental stepped up and gave me a car at a cheaper price with all that being said you lost a potential customer for life thanks for nothing.”
“Very professional and efficient from start to finish. Booked a van and paid on line and brought forward the Booking and the Van was waiting for me on collection. Very happy from start to finish and would definitely use Enterprise again”
“We recently decided to treat ourselves by renting an exotic car for the first time. Unfortunately, within just three hours of driving to a single location and parking, we experienced a flat tire. To make matters worse, the car didn’t come equipped with a spare tire — something you’d expect to be accounted for in a high-end rental.
The vehicle had to be towed, and while we were provided a Lyft to an Enterprise location, there were no comparable cars available. We were then sent from one airport to another just to secure a replacement vehicle — an exhausting and frustrating detour during what was meant to be a special weekend.
Just when we thought things had finally been resolved, we found ourselves trapped — literally — at the Phoenix Sky Harbor Rental Car Center. The exit gates malfunctioned, leaving about 60 of us stuck in the garage, unable to leave.
This has easily been the most disappointing and chaotic rental experience we’ve ever had. It’s disheartening that our first time splurging for a special adult weekend was marred by such a string of preventable issues and poor coordination.
This experience deserves serious attention — and a meaningful resolution.”
“They don't honor their reservations. It doesn't make sense to reserve for a specific type of vehicle. It's you'll get what they have because they wait until the last minute to tell you they can't accomodate your reservation. Their website advertised vehicles that they do not have.”
“I had to enter at least one star to write a review. We were informed with less than 24 hours that they did not have a car available. We had reservations to stay out of state and no transportation! Customer service didn’t return calls and did NOTHInG to try to help us. They simply don’t care at all about their customers!! The whole experience was extremely frustrating. What is the point of having a reservation that cannot be honored??? Management needs to have a better means of monitoring reservations and inventory.”
“I rented a bmw from the Rosemead location on Rosemead blvd The guys were excellent. Jose , Stephanie. And Kevin just went out of their way to help us and all others customer at this location . Best location ever . These. Guys are Rock stars”
“I want to thank Daisy at your Gaithersburg Office for helping me obtain a vehicle that would accommodate family's special request and needs. The car held my daughter's wheel chair with room to spare and offered comfort and space for additional riders. When returning the vehicle, Daisy also allowed me to drop it off directly at the Collision center allowing for a smoother process. Thank you so much Daisy for your professionalism and kindness.”
“Absolutely the best place to buy a car on Adamo dr. Davion the best Manager for the job.This nice young man knows his business A +++++++Customer service. Thank you to Stanley who helped me to what a wonderful guy could not of ask for better customer service from him went above and beyond to help us find the right car. Everyone is so pleasant and kind car was beautifully cleaned. I will be doing business again with your company. Thank you ,Crazy Tattoo Lady 🥰”
“I have used Enterprise A Dozen times or more. Friendly, Helpful staff, but I used to be able to get a car for around $100 and with taxes and Damage Waiver it was like $125-$140 Total. Now a Economy car is $150 before Tax and Damage Waiver. Total is now $200. I won't be using Enterprise any more unless these prices decline, which I doubt will happen. Best of Luck with those Prices.”
“I just wanted to send a shout out for Bob and the staff at Enterprise on Durham
Chapel Hill Blvd 27707. He is super professional and friendly, and made this a great experience. This is my Go To rental company & they are always great.
Thanks for the excellent service.
DURHAM SOUTHWEST
3648 DURHAM CHAPEL HILL BLVD
DURHAM, NC 27707-2661
USA”
“2025 Chevrolet Malibu, 7000 miles left me stranded. Would not start, doors locked me in for 1 1/2 hours, lights and four ways flashing. Contacted roadside assistance, no other cars available, both local offices closed and went home during my ordeal. Roadside said they sent tow, never arrived. No Uber or Lyft available in my area. Did not make my appointment, the reason I rented the car in the first place. Now rescheduled for July. Contacted local office again today, nothing to rent until Thursday, no help at all. What kind of business are you running here. I still need transportation, guess I will try Avis”
“I had booked a pick up for my rental. I told them I would need a rental only if it is a pickup for my work. They confirmed they will have a pick up ready for me. I give my pickup for collision repairs. Goes to enterprise. They say they can give only an SUV, they do not have any pick ups. I show them the phone records. They claim they do not know who spoke to me. It is ridiculous”
“I had a terrible experience with the insurance company and a rental I required when I had an accident with a deer. Enterprise staff, Chloe and Matt were very understanding. I was also in the middle of a move to a new home. The insurance company who I had to repeatedly contact to follow up on the approval of winter tires, continued to state that they did approve but it was not completed correctly as it was under a different adjusters name. Once again, the issue was outstanding so Enterprise Manager, Jasmine made repeated efforts to work with the insurance company to resolve the issue basically so I could complete and pay my account. Jasmine went over and above to contact the insurance company-5 phone calls, on hold, no answer and the adjuster I had dealt was not helpful. The insurance company blamed Enterprise but it made no sense. Jasmine went over and above to resolve the issue. I am grateful this is resolved. It did take a long time.”
“I had reserved a car 2/2/25 to be picked up 4/4/25.Then to find out I don’t have one because the Masters are going on and they need bigger cars.I was told to make reservations at other locations to help my needs.Found a van on harbison blvd yesterday.Called this morning just to double check my reservation was good.Yep,we are set!To then get a call at 6:05pm to tell me we don’t have a vehicle.I made it known I needed a 7 seater because we were going to my sons military graduation and bringing him home.The worst experience.Sorry golf isn’t more important than our military people.”
