“I had a rental from enterprise for 2 months. I had 2 cards on file. Enterprise has changed my card multiple times with my authorization since returning the vehicle. I reached out to customer service and they told me I had citations which they could not provide proof of. I never received a citation. If you can’t send me proof that I received the citation. How and why am I being charged. So many people rent the same vehicle. I truly believe they charge anybody who has a credit card left on file. I will NEVER do business with them again!!!!!”
“Enterprise will leave you high and dry. I reserved a vehicle 8 days in advance that was listed as a large suv that would accommodate 8 adults and 7 bags. I went there to pick it up on the scheduled day and they tried to put me in a vehicle that was not what I reserved and way to small for my family. They didn’t even seem to care that they lied to me. I rent a car frequently from enterprise and had a bad experience the time before that and I forgave them but I am now done with them.”
“This company is very unprofessional! I brooked two weeks ahead of time , & showed up in time to pick up car but yet , when I get here there are not cars available. How is this ? When you make a reservation it’s supposed to be reserved! I will never be booking here in the future this completely has messed up my plans.”
“I have a rental through my insurance yet Enterprise keeps charging my card with no explanation and no receipts and it has been difficult to get an honest answer or my money back”
“The original car that I received had some mechanical issues. It wouldn’t recognize that o had the key and wouldn’t start and would rev in traffic. They replaced it reluctantly and I was ok after that. I was not supposed to be charged for the vehicle as it was under warranty and they charged my card anyway. If you call there they don’t have enough staff to answer the phone and you have to go there for assistance. Both the card I got were not cleaned and had fingerprints on the glass. I guess the Clorox wipe they put in the console was their version of “cleaning” the car because it wasn’t vacuumed either. For me it was an exhausting experience and I would not recommend them to anyone. Go somewhere else”
“I had a reservation for several weeks, when I went to pick it up they didn't have a car and said they should have one in a couple hours. They called me and said they had a car ready for me so I went back. When I got there I was told they didn't know who called me and didn't have the car I was told was there. I was told I would get a car, but they had no idea when or what kind of car it would be. I then called the reservation number to see if I could get one from another location. I was told they had plenty of cars available and I could got there right away, so I made a reservation and went there. When I got there I was told they didn't have any cars available and wouldn't for several days. So I have no car for the trip I'm going on and don't really understand the point of making a reservation with this company as it doesn't guarantee a car.”
“Downgraded the vehicle we rented and insisted they didn’t have any other vehicles to offer. Another person walks in and an agent offers them a complimentary upgrade two minutes later🤬No words for the disrespect or dishonest service.”
“I booked a rental car and when I went to pick it up they wouldn’t rent in to me because I don’t have a major credit card. I have credit/debit cards and have used them to rent from enterprise in the past but the port charlotte Florida location would not allow me to do this. Also there was a long wait at the pick up counter so my wife had to walk back to our hotel to check out. She had a credit card but wouldn’t let me use it because she was not physically there. The walk was almost a mile so I was not having her walk back again. I wish they told you upfront that they took major credit cards only. Now I am stranded for 8 hours with nothing to do. Thanks enterprise!”
“On two occasions the cars smelled of cigarettes and weed. Advised manager and nothing was done but to promise one day free rental. And that coupon didn't arrive until the day before the expiration date.
I will try to avoid enterprise in the future.”
“Bad experience with this company, they charged my card twice and wouldn’t refund money back to my account. Won’t ever rent from here again! Kept telling me my bank had to refund me.No help at all! I’ve been a loyal customer this has never happened but I won’t ever rent or recommend anyone renting here.”
“My husband had a business account with Enterprise, where he rented a truck for his work. He decided to return the truck because business was slow in December. However, two months later, Enterprise withdrew over $700 from his account without authorization.
We have called and left messages to request a refund, but we have not received a return call. Whenever we try to speak with a member of management, we are told that we will be transferred, but we still end up leaving a message. This has been going on for weeks with no response from Enterprise.
This is poor business practice, and we will be taking further action.”
“This company has no respect to their customers what so ever.
I booked a car a week before and on the day of my pick up I was told that they have no cars.”
“They keep giving round-about ways to pay and when I'd bring in exactly what they needed, said they need a different pay method go with what they recommended and said the same thing. Never a definite way when the website I used took my card and authorized my card to be on file while my other one did not as I got there the said neither card would be able to work even though it met the requirements of all regulations. Disappointed, lost my business for good I do not recommend to anybody especially if you are without a vehicle temporarily. Go somewhere else”
“Made online reservation at airport location, but when I arrived there I was told no cars would be available for the next twelve hours. What upset me even more was the attendant telling me they tired to notify me which was a lie. Very unprofessional service, will avoid them based on this experience.”
“My wife reserved a compact CAR at the Abbotsford Int’l Airport . When she got there they tried to give her a big ass pickup truck, and said they had no Cars. My wife can’t drive a big truck in the city. Now she was stranded at the airport with no vehicle. I will never rent another vehicle from Enterprise ever!!!!!”
“You took the reservation - But, you don't have any actual cars. I have no idea why you take reservation online and not have cars!! Worse than Seinfeld skit.”
“We are from out of town and got into a wreck which was not our fault. The insurance company of the other party was paying for us to get a rental until they can total out our car and send us a check. Well upon arrival at enterprise we was supposed to to give them our name, phone number and pay a $50 security fee which will be reimbursed later. Let’s just say that did not go as planned when we went to pay the rental fee with our visa debt card they declined quickly and said it had to be a credit card which we do not own. So after we get a credit card from a family member here they still declined us and told us they was not working with us to leave. We called corporate and they said they do except debit cards but they couldn’t help us either because each branch had their own set of rules. So if you are in Aiken,SC and get into a wreck I do not recommend this enterprise at all and suggest you go a different route.”
