“Absolute worst car rental experience in 40 years. Took over an hour to get our car, they had no stock so we downgraded, 45 mins into driving we were overwhelmed with the smell of cigarettes. Called the Matamoras PA location we rented from for over 2 hours, no one picked up. Enterprise 855 number said driver to Newark airport to switch out cars. Drove the 90 mins to Newark to be told, Enterprise customer service lies to you to get you off the phone, We cant switch. So still stuck with a car that reeks of cigarettes and we have to drive for 4 days now! DO NOT RENT FROM ENTEPRISE!”
“I made a reservation over a week ago. I went to pick up my car at the assigned time. I was told they didn't have a car for me. All they could say was I'm sorry. I had to cancel every thing I had planned for two week. I had to miss a family event and visit with my 94 year old aunt. To say I was disappointed is an under statement. Word of mouth will be anything but positive.”
“I made a reservation using Costco travel for a local office. None of the 3 local offices were able to fulfill my reservation due to low inventory yet I was allowed to make a reservation as if they had vehicles available. I only found out when I called to see if my vehicle was ready- not sure they would have bothered notifying me beforehand.”
“No shuttles available for over 45 minutes. Can’t wait to see how much time is wasted trying to actually get the car. Never again Enterprise NEVER AGAIN”
“No one was at the location to open when I had a reservationfornthe morning. This happened to me twice. Now today I decided to give them a third chance. Booked the reservation online. Took a Lyft to get the car. Get there and this smug kid told me they called to tell me they couldn't provide a car. No one called or spoke to me or left me a voice-mail. So I wasted money in 2 lifts and ended up without a rental. NO MORE CHANCES FROM ME”
“They not only lied to secure I wouldn't be charged. But they filed a claim on my insurance. They went behind closed doors and screwed me over.
Hello my name is Evin Jones.
Received a phone call from Texas regional many named Jared July 24, 2024. He contacted me and let me know I am only not at fault, but I will get deposit back and he will handle this situation 👇🏽 to make sure.y insurance isn't being charged either. Returned the vehicle on the 29th of July. And now Jared is not answering. Or returning my calls. Enterprise has filed a claim and went back on their word. This is very shady and scam like a situation that was going to be taken care of and you trust the person to keep their word. Even the contact number given and no responses or call back.
Rented a vehicle June 27th with damages on the Nissan Altima. The customer service provider did mention these damages on the car are notated and I am good to go. I trusted this location and the person who handled my vehicle transaction would be honest.
I declined to have any protection on this car because I am fully covered by insurance.
There was a tiny circular crack at the bottom windshield as I drove off the lot. Not paying it no mind because the provider already assured me damages of this vehicle is notated.
July 23rd I came to the car to see the crack had expanded directly in front of the driver side. I called immediately and asked about the notated crack in the window and let them know this crack has expanded. The woman I spoke to let me know they will contact me back, she will notify the manager. Three hours later I am coming out of my appointment and the crack has now expanded to the middle of the entire windshield. I called them back immediately. Let them know I have not received a phone call back and three hours later it has expanded. I spoke to the previous woman, "the phone call dropped" and I never received a call back, I had to call back twice plus be on hold for a bit before a male picked up. He let me know he can expand a crack and I will be responsible for the crack because I did not pay for the $50/day protection and I am liable.
My confusion and frustration set in because I was told everything was notated, now I am being told it wasn't. I am then calling to receive answers and when I do it's stating you should've spent money on a protection that would be over $1000 then I would be good. Mind you they quoted me $400 is what I will be paying for this notated damage that worker confessed and said will expand with heat, but I am reliable because I shouldn't have trusted this guy who said it's notated nor got into a vehicle with a crack in it because if it expands, then they are going to blame you versus taking responsibility. And by the way we are going to charge $1000+ in protection or come off $400 in damage 😔. Very disheartening.
I requested the manager. The manager let me know if it's 6 inches or less then I'm in the clear. But after that I am responsible. I asked about my insurance and was told we cut out the middle man and just Bill you. Like what's the purpose of me having insurance if you are going to cut them out versus filing a claim with them. Straight confusion and made me feel this is a way to become money hungry as they brought up the protection should've been taken. Even though no damage to the vehicle has been done. Just an expansion of a previous damage that was not my fault. I let the manager know I have photos from the time I picked up the car. To the first call to the store about the expansion to the last call made about the even more expanded crack.
This is frustrating when I trusted this company, the same way they trust me to bring it back safely. I hope I can get this resolved without money coming out of my pocket. They can keep the deposit even though that should be refunded too. I won't be coming back to enterprise because this is truly a mistreatment of a client.
Vehicle: Nissan Altima - White.”
“PLEASE DO NOT RENT a car from this company I got a vehicle from them that wasn't running right when I got it then it quit running,had to get them to bring me another vehicle and they said the first one had water in the tank so now they are wanting me to pay them $4047.79 for whatever a new motor wouldn't cost that much...plus I never put any gas into the vehicle before it quit running from the way it's looks they done this to several people so if you need a vehicle go to another place this place is a big joke....they need to change the name from enterprise to SURPRISE”
“I’ve rented from enterprise quite a few times the latest time in June as I was driving in stop a go traffic when another car hit me from Behind although the accident was not my fault enterprise contacted my car insurance company to make a clam without my permission also sent me a$8.000 bill for the damage on the car I rented EVEN THOUGH I WAS HIT FROM BEHIND AND NOT RESPONSIBLE FOR THR DAMAGE..DONT RENT FROM ENTERPRISE IT WILL ONLY CAUSE YOU A PROBLEM..”
“I recently rented from enterprise in Monroeville, Jonnet building. And this service was satisfactory.However I got a call from the regional manager named matt who was extremely rude to me tried to overcharge me.Would not listen to reason.It didn't get straightened out until I called monroeville and spoke with a manager owen who did help me”
“Enterprise ruined our vacation. Kids are crushed they gave away the first car at 10am told us to return at 7 and couldn't take payment due to their system. If you don't want your vacation destroyed and your kids hearts torn out stay away from this horrible place. I will never go there again. What a worthless bunch of people and company. I will be contacting corporate office.”
“I've been renting from this place for over 10 years and all of a sudden I have to put down a $300 deposit. I made the reservation online and when I got to the store this morning they asked me to provide proof of where I lived through a utility bill. SERIOUSLY?????? What a freaking joke!!!!!
Will never rent from these idiots again.
Signed,
Unhappy customer”
“My son was in a carwreck.His name & vehicle is on my policy. We go to Enterprise to get the rental.They would give him a rental bc the reservation was in my name.Then we get it switched to his name,30mins later.But,they would not accept his debit card or mine.We had to go to a banking institution to open an acct in his name to get a debit card.This has bn approximately 2.5ghrs on the process.Lets look at the shock of the collision & everything associated with it,now unique time restraints regarding a covered insured person & debit card.
This has caused almost as much pain as the collision.
We will not use this company again going forward.”
“We rented a large SUV for a work trip for 9 days. Drove 1 1/2 hrs to first work location, then two days later continued on another 1 1/2 hrs to second work location. Day 5 SUV stopped shifting. Looked it up on line, looked in owners manual for a fix, then called the Enterprise 800 #. They said they would send a tow truck and I could swap in that town for another vehicle. Waited many hours with no word, so called thirty minutes after midnight they had still not found a tow truck. Beginning 6:15 AM they begin texting telling me they are still looking. Find a tow truck and the driver is 2 1/2 hrs away. He picks up the SUV, around 11:30 AM, so I go to the local small airport to get a working rental. The woman there is mad as heck...at me!?! What's with that? She is saying she doesn't have a vehicle for me, that there is no reservation, she is the only one working Saturday. With absolutely no focus on ANY solution, just simply mad at everyone. To be honest, I am the one losing an entire day of work that I have traveled far to do, so you think I would be the one upset but I find myself trying to calm HER down. I call the 800 # for some assistance and now she is yelling into my phone at the lady on the 800#. No good communication between Customer Service and their rental locations. I find myself de-escalating the situation rather than Enterprise Customer Service person trying to problem solve. Honestly, this can't be the first time this has ever happened. I'm the only person in the rental area of this small airport and things are this chaotic? She isn't even trying to juggle any other issue at hand. Oh my. She then goes so far as to say to me, "We'll the problem is you let them take the key. Normally, you would bring the key to me for an exchange!" What? Are you serious? I then naturally point out to her, that the tow truck driver would have a hard time moving the vehicle off his flatbed truck to wherever they sent him, if he didn't have the actual key to the vehicle. She quickly changes the subject. I explain, I realize she won't have the same vehicle, but I need to get back to the other location 1 1/2 hrs away and is there anything she can do to assist. After her making some phone calls, she places me in a Renegade. Not the size I had hoped because of my booth display, but it will get me to where I need to be. After spending well over an hour trading out my vehicle to something else, I then drive (now the second car) back to my work location 1 1/2 hrs away with no issues. Next morning, the second rental vehicle (the Renegade) had a ton of electrical issues...bells going off, continually dinging, saying the driver seatbelt not fastened, showing airbag lights, show parking brake on lights. Of course nothing is wrong with driving the vehicle, just electrical malfunction somewhere. I called them to let them know we are just down the road from my work and I'll check when we leave work at the end of the day to see if still happening because they will be closed by the time work ends and I can't miss another full day of work. End of the day, no issues, but because 2nd vehicle smaller than what we originally rented (a Caddy SUV for the 1st car) had to have a man with a UHaul help us move table and booth. Last day, wake up for 1 1/5 drive back to airport and all the bells and whistle start up again. Call the 800# for a trade before the next drive and they send me to the local rental shop. Again...this poor agent knows nothing about trading the vehicle for a 3rd time. Nothing stated on our reservation, no call to the location. Everyone is however returning tons of cars this particular morning because local event just ended, so we wait. Enterprise employee Turner helped us with a big smile and kind words, which was much different than I had received previously, and they brought around a new large Truck. Great for us to get back to airport, but unfortunately it was the day before that we needed all the space for our tables and booths. They cleaned the vehicle and got it ready for us, we then removed several items of garbage and someone's sock that was left behind by the previous users and continued on our way 1 1/2 hrs back to airport. Turned in the Red Truck. I thought we were all done, but if this adventure wasn't enough.....while sitting at the airport, waiting for our flight, we received a phone call from the location back where they towed the first SUV, not even a town I was staying in, telling us that we had somehow damaged the display screen on this brand new Caddy SUV and that we were responsible for repairing it. Of course we did nothing of the sort, but the guy was being a jerk to my husband on the phone. Thank goodness my husband remembered that I had video taped the SUV failing to shift right before I parked it and the tow truck came. There is is, full proof, nothing wrong with the screen when we turned it over to the tow truck company. So apparently the stress of pulling it on on the flatbed or something along the way, or dropping it off, caused the damage, but we had proof it wasn't us. I immediately called the 800# to get this on our record of rental and they said they would have a manager contact me to discuss. Back home several days later, no call, I called back and said I wanted to be certain to close this file and talk to a manager. I don't need some letter months down the road coming back claiming we damaged anything. Additionally they had no problem charging us for the full 9 days at a luxury rate, not to mention spending 2 work days focusing on rental car issues. Again no follow up. Three time requesting someone to call and discuss this with me. Crickets. They will take your money, charge you extra if you don't have it back on time, refuse to address their car issues, have customer service have you problem solve their issues, accuse you of damaging their vehicles and believe that their best foot forward in a situation where there are some challenges.... is to ignore you since they already have your money. Wow. I sure do have different opinion on this company now.”
“I have been renting from this location Piune Ridge Rd Naples Fl for years, since it is very close by my house. I have always had a good experience until the past couple times that I have rented there. Both times I made a reservation online since I am a member. Each time they tried to charge me more than the original agreement was.
The last time that this happened I asked for a manager and a young lady behind the counter said that she was the manager. She refused to resolve the dispute and told me that I was rude because I had asked her to connect me to the district manager. She said that she would not help me any further and that she would put a life long rental ban on me so I could never rent a car from them again. I have reached out twice to management to resolve this matter but they have been very slow to respond.
Anybody that rents from them watch out for the manager Erica Houston, she is mentally ill and should not be in a manager position, extremely unprofessional!!!!!”
“Renters beware, Rented a vehicle months ago. Had a confirmation for the vehicle.
Found out 4 days before they will not have the vehicle that I was Confrimed for.
How does this happen? When you rent you have to give the dates your renting and they shoud have it in the computer so that they know when they have incoming and outgoing vehicles?
Now sending me to the Airport to pick up a vehicle and hope for the kind I ordered.”
“Enterprise:
I walked out to find my ride,
But it’s nowhere in sight,
Enterprise, you’ve gone and hid,
Where did my contract slip?
You promised me a shiny car,
But all I’ve got’s this empty lot,
Now I’m stuck here making calls,
With a thousand apologies, but no resolve.
Enterprise, where’s my car?
You’re ignoring my contract so far,
With a thousand apologies,
But none that set me free.
I just need to get on the road,
But this wait’s getting old,
Enterprise, where’s my car?
Your sorry won’t drive me far.
I’ve been patient, I’ve been kind,
But you’re playing with my time,
Every call’s a broken record,
“Apologies, sir,” but where’s my Ford?
I’m not asking for a lot,
Just the keys to what I’ve got,
But you’re dodging every call,
Leaving me stranded, that’s all.
Enterprise, where’s my car?
You’re ignoring my contract so far,
With a thousand apologies,
But none that set me free.
I just need to get on the road,
But this wait’s getting old,
Enterprise, where’s my car?
Your sorry won’t drive me far.”
“DO NOT BOOK ONLINE!!
Booked online at Waltham Abbey branch as my car broke down and I was in urgent need of a vehicle for a few days. They took my money, £165, and sent me confirmation of my booking. 5 minutes later, I receive a phone call to say that they don't actually have any cars available until the following week! When I expressed my astonishment that they have just taken my money, he just said 'yeah I appreciate that but we've got no cars'. When asked if I can have my money back, they said in 7 - 10 working days!
Now even more short of pocket, I googled the Enfield Branch and called the number so I could actually speak to someone, the man specifically confirmed they had cars available. Receive another confirmation email, then 5 minutes later i get the same call to say they don't have the car. But they can give me an SUV for an extra £10 a day! She said 'well customer services will always say we have cars available', even when they don't! In one day they took £530 from me, and then have to wait up to 10 days for the refund.
Never will I use these again.”
