“I made a reservation a month in advance. I confirmed my reservation the night before. I went to pick up the car and there was none available. Why make a reservation? This is today the day before Thanksgiving. They could only say sorry for any inconvenience. Now stuck in Amherst, MA and my family is in Vermont. What a horrible company!”
“I will never go through this fraudulent company again.
I reserved my car through a third party ap - picking up a nice SUV in Atlanta and dropping off in Savannah. Paid in full prior to ever picking up the car.
I arrive in Atlanta. They ask where i will be returning the car - I say Savannah. They put me in this old explorer that shakes when going over 25mph.
I drop off in Savannah a few days later and somehow they can’t find my reservation there and don’t want me leaving this car they don’t claim is theirs.
I show proof. Finally able to leave the car (almost missing my flight)
Then, days later I get an email from enterprise saying I owe $300 additional for the different location drop off.
Currently in a credit card dispute over this fraudulent charge.
I will NEVER use enterprise again. Worst customer service ever. With bogus claims to add charges.
Even clicking ONE star is too generous for them.”
“Enterprise on 211 in Middletown NY- the nastiest people I have ever met. The day of pick up, they advised me that for a 12 plus passenger car- a credit card is required, but I was not informed. My husband had to call them to confirm the reservation and when he came in the day before to make sure the van was available- he was never once informed that a credit card was required for large vehicles and when he went the day of pick up he was told that a credit is required. When he asked why he wasn't informed of this, when he spoke to someone via phone and in person, they lied and said I heard my coworker tell you when she called you. But my husband called them. They were so unprofessional!! They refused to help in any way. So i had to go pick up my husband and during my break from work from a hospital job, which is not easy to get a break most times and 30 mins is all i had, but I went to give him my car. When I went in to speak to a manager and ask for the form that specifies that a credit card is required for large vans, she printed the form out and when I read it with her and saw that it did not indicate it- I asked for her to call the hot line to file a complaint. She refused and so I asked her to provide me with the number. She did and while I was holding the paper, standing at the desk she snatched the paper out of my hand and ripped it and refused to give me another one. There was no apology and no assisting me with other options at all. If you can avoid renting from here, please avoid at all cost. They are not helpful or friendly people at all and they just lost the company money. Now, I have to find a rental last minute and hope they its 1. affordable and 2. available. My sister is married to a man in the Marines and I have not seen her or her new born baby and they are being stationed else where after Thanksgiving. So now, I won't even be able to meet my 2 month old nephew and these people at the Middletown office did not care enough to help me with other options. If i could rate this a zero I would!!!!!! They ruin my thanksgiving with my family, who dont live right around the corner.”
“I still do not have a car. I received my rental drive it for two days before the alternator broke. I paid for road side assistance but they were useless. They kept sending me to locations without cars. I was assured they called ahead to guarantee inventory but two locations and 7 hours later I was without a car. I have to keep calling to remind them that I am without a car. I have had to pay more to accommodate the fact that I am without a car and when I ask how enterprise will make this right, the rep disconnects the phone. Horrible customer service.”
“I am extremely disappointed in Enterprise, and as a FLEET professional who already leases 80 vehicles from them... I dont know how to continue a relationship with an organization when their customer service is so poor and who lies to their customers.
I reserved a Luxury SUV on November 22, 2024, with a scheduled pickup time of November 26, 2024 at 12pm thru December 11, 2024, for a $1800 15 day rental. I called at 11:10am on November 26, 2024, to verify my vehicle would be available and ready, and received verbal confirmation it would be. After ordering an Uber for $37.75, I arrived at Enterprise in Redlands, Ca., at 12:25 pm. After waiting 20 minutes in line they called my name and after getting to the vehicle, it was wrong (they gave me another customers vehicle, that was also waiting.) So, I go back inside, wait another 10 minutes, explain to the agent and then they ask if I can be patient, while they look into my reservation. After another 10 minutes of scrambling I am told that they do NOT HAVE THE VEHICLEM, that I had reserved 4 days prior / the one I CALLED AND VERIFIED was there and available, one hour prior.... they proceeded to attempt to sell me on something they did have, which is when I shared that I rented that specific size and class because we are driving to Tennessee and specifically due to my wife's severe disability (90% paralyzed from a botched chiropractic treatment in 2021) and the power wheel chair, manual wheelchair wouldn't fit in the standard SUV. So, after waiting there until around 1:20, I called corporate customer service, which was laughable because she said WE CANT DO ANYTHING ABOUT IT. (WTF Are you doing then?)
At 2:30pm, THEY FINALLY found a full size, smaller, and lower grade SUV and as consolation gave me a free days rental.”
“Enterprise on 211 in Middletown NY- the nastiest people I have ever met. The day pick up, they advised me that for a 10 plus passenger car- a credit card is required, but I was not informed. My husband had to call them to confirm the reservation and when he came in the day before to make sure the van was available- he was never once informed that a credit card was required for large vehicles. When I went in to speak to a manager and ask for the form that specifies that a credit card is required for large vans, she printed the form out and when I read it with her and saw that it did not indicate it- I asked for her to call the hot line to file a complaint. She refused and so I asked her to provide me with the number. She did and while I was holding the paper, standing at the desk she snached the paper out of my hand and ripped it and refused to give me another one. There was no apology and no assiting me with other options at all. If you can avoid renting from here, please avoid at all cost. They are not helpful or friendly people at all and they just lost the company money. Now, I have to find a rental last minute and hope they its 1. affordable and 2. available. My sister is married to a man in the Marines and I have not seen her or her new born baby and they are being stationed else where after Thanksgiving. So now, I won't even be able to meet my 2 month old nephew and these people at the middletown office did not care enough to help me with other options. If i could rate this a zero I would!!!!!!”
“Worst car company EVER! I spent over $3500 to rent their cars specifically a jeep only for the employees to say it’s theirs for the drive back?!!! This is absolutely disgusting behavior. I follow the standard procedure for renting in Advance! Only for them to say “ sorry we no longer have that vehicle”. It’s a game well played and I will never use this company ever again and refer my clients to another company.”
“If you want a car that smells like smoke and vibrates at 65 miles an hour, enterprise is the way to go. Otherwise beware there is no customer service and there’s no swapping out a vehicle.”
“This company has dwarf into lying to get you into the door, then once you get to the office, they try to place you into a vehicle they want you have...very misleading!!”
“Well this is the SECOND time that this clown show at Harbour Point has called me at 4:30 the day I am supposed to pick up a vehicle at 5:00 to tell me they have no cars. Literally 30 minutes before I am to pick up with no other cars available anywhere on a holiday week. Told me to call management. So the last time I use Enterprise ever. Have a higher tier with Hertz anyway with my Amex Plat. Don’t use this company and definitely don’t use this location.”
“Worst company ever! En route from Colorado to Texas the rental.car began losing oil. Put two quarts in it. Then in New Mexico it seized up and stopped running. While stranded on the side of the road, Enterprise would do NOTHING. Their representatives were rude, uncooperative, and unwilling to help. They arbitrarily cancelled the tow truck 3 hours into the process. Thank God for AAA. Enterprise would not send another car. They recommended calling 911. That was it. If you have any other option DO NOT rent from Enterprise.”
“The Corpus Christi, Texas has the worst customer service under Area Manager Ann Marie Morin who said vehicles are not released to customers who do not verify their employer name. In her words several rentals are not being returned. This issue has caused Enterprise to implement a policy to ask each customer company wide to ask for their employer since the area is so close to the border. Refusing to release a car to a loyal customer before you know their employer name is not helping solving any matter but I felt personally discriminated against.”
“I booked a rental car 3 weeks in advance, then when I called the week before to confirm my reservation, and ask if there was winter tires on my car. I was informed that you had to pay $20 a day extra to have them on your car in the winter time. I wasn't happy about that. Seeing that I was only going to rent the car for 24 hours I was willing to pay the $20. But then I was told that there wasn't a car available for me with winter tires for that date after I reserved it 3 weeks in advance. Needless to say I'm not very happy. And the fact that they don't put winter tires on their vehicles in the winter is ludicrous. I asked the person that I was talking to on the phone, what would happen if I got into an accident because I don't have the proper tires. And that person said accidents happen. I didn't know how to respond to that. Now I have to cancel my doctor's appointment and I'm stuck paying $40 for that cancellation. I think Enterprise needs to rethink their policy on this subject.”
“I reserved a car for today through Sunday and when I went to pick up my RESERVED car, I was informed they did not have a car for me. That would have been GREAT INFORMATION when I made the reservation. What kind of car rental company reserves a car that isn't available????? I have rented 10 cars from here in the past year and no issues, but I will not be back. I had to jump through some hoops to find a car to rent at the last minute, not good business”
“I scheduled car at 7:30 am to be picked up at collision repair shop. At 7:50 im still sitting here. Called waukee office, the drivers just got here. The had a weeks notice to get it right.”
“Progressive arranged a rental after 1 of there policy holders rear-ended my car. I was call by an Enterprise representative and received an email confirmation of authorization for the rental and yet I call to make arrangements and they have no cars! Basically I was told by Enterprise sorry but there was nothing they could do! When I contacted Progressive I was told it was out of their hands.”
