“Had a reservation and confirmation number for a car rental and when my wife got there they said they had no vehicles. She Tried a different Enterprise in the next town the following day they were supposed to be open at 9:00 a.m. and went there at 11:00 and they weren't even there. Have called their corporate number and have just been given the runaround. If you need to get somewhere and have plans don't ever rent from Enterprise you're not guaranteed to have a car.”
“They simple dont care.
I was given a car with a leak in the rear tire.
Before you get the car, they ask you 1000 questions to cover their ass. 4 contacts. Referrals. Domestic bills!!! I saw a poor women on Xmas Eve being refused because she only has a débit card. Illegal! Discriminatory
In my case when I retourned the car they were paid by USAA to drop me at the repair Shop. The driver dropped me I. The middle of nowhere and I had to call a Uber by a freezing Day.”
“I did not receive my money back yhat was taken from my account without authorisation by me. I received a call from Kalib and brennan but nothing to do with my return date. I have been asking for my money back and I have not received my $372 as of yet. Iam tired of calling and leaving messages with this group on seigen lane BR, La. It's time to send my money back or i will put this all over FB and beyond.”
“The worst service I have every had from a rental car service. It makes you not want to rent a car. This is about the 5th time I have had trouble with enterprise. I was going on a birthday trip for my girlfriend and the Bastrop la enterprise messed that up. I made a reservation on a insurance claim to get a discount. So the day of they called and said they had no rentals. So I waited till later and they had a rental but wouldn't give me the discount. So I missed the whole trip cause they wanted to charge me full price which was to much. I am done with them . They are not reliable at all.”
“About a month ago, my daughter rented a car hers was in an accident. They charged her account put a hold on her card. I said that the money was coming back. The money never came back then they took money out of my account for her car unauthorized. There are nothing but a money racket scheme trying to get money from people people in offices do not know their ass from a hole in the ground. I wouldn’t recommend them to anybody call to do is rip you off they’re not even worth the one star I had to press the right this review.”
“I have been a valued customer of enterprise for 5 + yrs today will be the last time I rent from them. They change their minds like I change my kids diapers!! They only offer rides when it’s condiment to them or for them. They reserved vehicles then when u get to location to pick it up it’s not there or they send you to another location. Then they won’t give you the ride to get there!! This company has went to pure ahit hiring all these young know it all kids that can’t even count money. Enterprise has ran a monopoly and took over Fayetteville NC market and shitting on every client!!!”
“I have hired many vehicles from different car rental companies and I have never been ripped off by anyone of them except Enterprise. Blaming me for a nick in a tyre on a Fiat 500 and charging me nearly £170 when I picked up the car the woman that came out side with said there is nothing wrong with the xar when I started to look over it. Because she didn't want to stand there with me because it was pouring down with rain as said again to me that she could ashore me there was nothing wrong with the car. The nick in the tyre could of been missed in the dry let alone the pouring rain. I will never use Enterprise again. And will post on social networks to all the people I know of what your company is like.”
“I went online and rented a car from the Beaumont location. The car was supposed to be delivered to me but I found out 2 hours before the trip that they do not deliver cars, so I had to get a ride up there. Once I got there the guy told me the only car left was Electric I told him I didn't know anything about the electric cars and he said it was fine. He said every Walmart has a charging station and it wouldn't be a problem. I told him I'm going 16 hours overnight and I'm 64 years old and I can't take any chances he promised me it was not a problem to keep getting charged. I get about an hour down the road into Louisiana when I finally realize where the battery line is that tells me how much is on the charge. It said 56% so I started looking for a Walmart found one and they had no charging stations. I went to a hotel nearby Walmart that had charging stations but come to find out it was only for Tesla's and I had a Nissan. I looked a few places and could not find a charging station so I finally thought about it and realized I can call Enterprise and switch the car. Of course by then I'm hysterically crying because I don't know what to do. The guy on the phone told me the only place I could to switch the car would be at the airport I told him I'd be in the car was on 33% charge he said I could make it no big deal. I get 7 miles from the airport and the car dies on me at an intersection of a four-way red light. It's raining and it's storming and the skies are getting dark at 3:00 p.m. so I'm crying people are honking and I don't know what to do. Finally a cop stops that was in his own personal car and said he would help me he directed traffic until he got another police officer on the site with the flashing red and blue lights. In the meantime I had called customer service for Enterprise and the girl I spoke to was not very fluid in English so we had a hard time speaking to each other. When the other cop got there he called Enterprise and was trying to hurry up and get me a car. Finally after about a couple of hours the girl from Enterprise brought me a RAV4 the girl that brought the RAV4 said the car was not fully charged when I left Beaumont because it wouldn't have died on me. The record came and we switched the stuff over in my car and I got on the road. So what was supposed to be a 16 hour drive ended up being a 24-hour Drive. The next day which was actually December 25th I called customer service and told them about my experience crying the whole time because it was horrible and the girl promised me that corporate would call me. Still have not heard from anyone they charged me for the electric car. When I got to North Carolina I turned the car in like I was supposed to they didn't have any record of it. A couple of days later I got a call asking if I wanted to extend my lease because I still have the car. I told them no it was turned in when it was supposed to be on the 26th. This was such a hard experience I don't plan on using Enterprise again but I feel like I should be in reimburse for something.”
“PRICE GOUGING AT ITS FINEEEEST!!!!! The good ol' US-of-A way! You're disgusting, enterprise! A car, like my personal car, or any other car going through a typical toll....how are you justifying a $24.75 SERVICE CHARGE on an $8. toll????? 3X THE CHARGE ITSELF??? FDOT themselves don't even charge that way! Explain what SERVICE you're charging for? -5 stars!!!!!”
“I made a reservation for an airport car rental at West Palm Beach, FL and everything was confirmed with no apparent issues. When I got to the Enterprise desk and started to go through the rental payment I was informed I could not use a debit card to pay for my rental because it was a “premium” car. I was not told about this during my reservation and it does not say anything about that on their website. In fact, there was a sign on the customer service counter that specifically stated debit cards are an allowed method of payment (see picture attached). The only suggestion was to downgrade the car reservation however with 3 kids under the age of 6 I needed a car with a 3rd row to fit 3 car seats. This situation resulted in my wife, 3 kids under 6, and myself having to sit at the airport for an extra 2 hours while waiting for a family member to come and make the reservation with a credit card.
Terrible way to do business. False advertising and no warning of this anywhere on their website. I will not be using enterprise again.”
“Rented a car in St Stephens Green Shopping Center Dublin for one day.
After returning the car , the next day I got a claim for a bulge in a front tire. At the photos we took by returning the car after closing hours you could not see any tyre with a bulge. We made a phone call wether we could check the tyre with the bulge or visit the garage where the tyre would be repaired. The manager Erika refused!
Why?
It was not allowed to see the tyre with the bulge.
According to us now we have to pay for a tyre wich has no bulge?
Rip-off?”
“I was lied to and ripped off !!! I will never rent from enterprise again !!! They kept my hundred dollar deposit and charged me for fees that I never approved of !!!! My family, friends and business associates will never do business with them again !!!!!”
“We rented a car from Enterprise Car Rental on Pine Ridge in Naples, Florida. We did this about a month ahead of the date needed. The evening before we were picking up the car, we received a call from Enterprise stating that they would not have a car available for us. There was nothing else stated as far as helping us during this situation. We needed the car for one day to drive to our Mother's 99the birthday, 21/2 hours away. We were going to return the car the same evening. We called other rental companies, but due to the holiday season, there were no cars available.
I wrote an e-mail to customer service. They replied , "we are sorry that happened to you, if you need further assistance let us know." Meanwhile their website is fuill of UNTRUE statements. This is a company that I would never use again. They could CARE LESS about the customer.”
“Cars are overpriced. You make a reservation and receive one price, show up to get charged an extra $400. Only to find out that the credit card you used to reserve the car is not taken by enterprise.”
“I went into purchasing vehicles told them I pre approved we could do that.But when I got there well we have other options it’s not going to affect your credit !!!!Dropped 6 points because they shopped it like we can’t help you now don’t use them liers”
“one of the bummiest & brokest places i’ve went to to get a car, my reservation has been on hold on christmas just cause they are BROKE and can’t afford any other cars, how are you a car places and only have 10 cars at display get your money up and get a better selection of cars so people don’t have to sit there and wait after christmas and giving OTHER PEOPLE CARS BEFORE ME,AGAIN IVE HAD THIS RESERVATION SINCE CHRISTMAS!!!, YALL ARE SO BROKE.”
“To the specific employee of the Clayton Enterprise,
This is an open letter to express my deep disappointment, frustration, and sadness regarding the unprofessional and careless service I have experienced at the Enterprise branch in Clayton.
I recently relocated to the United States to work for Novo Nordisk, a globally respected company that maintains a corporate agreement with Enterprise for all vehicle rentals in the U.S. This agreement is built on the expectation of reliability, professionalism, and customer care—qualities that I have not experienced at this location.
While I am not writing on behalf of Novo Nordisk, I feel it is important to highlight how this situation reflects poorly on Enterprise’s commitment to its corporate partners and raises serious concerns about its ability to deliver the high standards expected by companies that entrust them with their business.
Repeated Negligence and Lack of Accountability
When I first rented a Hyundai Kona from this branch, the car already had a visible defect—its side mirror was dislodged at the time of pickup. This alone warranted an immediate exchange, but what followed was a week-long ordeal filled with dismissive attitudes and unnecessary obstacles.
For seven consecutive days, I visited the Clayton branch in an attempt to exchange the vehicle for a Hyundai Tucson, which I know I am entitled to request as part of my rental agreement.
I emailed the branch manager and called multiple times, but received no assistance or updates. Each time I visited in person, I was met by the same employee who showed no interest in helping me, never asked why I wanted to exchange the vehicle, and treated my requests with indifference and disrespect.
The Incident That Crossed the Line
Today’s visit was particularly upsetting. Upon arrival, I noticed a Hyundai Tucson parked outside and asked if it was available. Instead of helping me, this same employee once again dismissed my request.
A woman ahead of me in line, after hearing about my situation, generously offered to let me have the Tucson and said she would take another car instead. Her kindness, however, was completely ignored by the employee. He misled her into believing the Tucson was the only vehicle available, despite the many other cars clearly visible in the parking lot.
This was not only dishonest but also entirely unnecessary—a decision made purely out of carelessness and lack of regard for customers.
Witnesses Were Just as Appalled
What made the situation even more disheartening was the reaction of other customers and staff in the branch.
• The woman who tried to help me was visibly frustrated and confused by the employee’s behavior.
• A second employee privately acknowledged that this individual is consistently rude, unhelpful, and careless, suggesting this was not an isolated incident.
• Other customers who witnessed the interaction expressed their sympathy and disbelief at how poorly the situation was handled.
A Complete Failure of Customer Service
What I expected was basic professionalism and honest communication. What I received instead was seven days of delays, ignored emails and calls, and a pattern of behavior that demonstrated no intention to assist me.
Had the employee simply said, “We don’t have a Tucson available,” I would have accepted that explanation and moved forward. Instead, I was subjected to misleading information and deliberate indifference, leaving me feeling disrespected and undervalued.
Formal Complaints and Public Accountability
I have filed a formal complaint with Enterprise’s corporate headquarters detailing the treatment I received at this branch. Both my wife and I have also left negative reviews on Google Maps and other platforms, screenshots of which I will attach.
Given that Enterprise has an agreement with Novo Nordisk, I believe this incident raises serious concerns about the standards of service provided to corporate partners and whether Enterprise can maintain the level of professionalism expected from such agreements.
Enterprise Must Address This Issue
This experience has left me considering whether to terminate my rental contract early. While this may not impact Enterprise financially, it should serve as a clear indication that this type of service is unacceptable and must be addressed.
I strongly urge Enterprise to investigate this branch, review its hiring and training practices, and ensure that employees who consistently fail to meet basic service standards are held accountable.
If no action is taken, it will send a troubling message to customers and corporate partners alike—that carelessness, dishonesty, and indifference are tolerated within the company’s operations.
Sincerely,”
“We have used enterprise for at least 15 years … Today we turned our car in 3 days early to catch an earlier flight because we had a death in the family . The flight got delayed so we called to see if we could rent a car and they said yes so we cancelled our first flight and was gonna drive to the next flight … when we got to the desk to rent the car … the lady told us sorry she couldn’t rent it after then telling us they could …. Then he went out to the outside desk and they were super rude . We will never use enterprise again ! We are trying to get back because we had a death …. Now we are out airline tickets and a 450.00 taxi ride to the next airport that we had to make . We will be letting all of our friends who use u guys know . Your workers at Key west are very rude except the guy who checked us in on our first night .”
