“I went to Enterprise as I usually do for a rental & had an awful experience until the manager Kyla was informed there was a problem. She addressed the issue & my concern.
I had to rent another vehicle (as I usually do-I travel a lot in a year ) she mad sure my vehicle was up to par & she also had her assistant Anais make sure I was seen in fashionable time, Anais made sure my car was ready cleaned & running well due to the prior situation.
They made time to answer any questions I had & I didn’t have to wait a very long time!
These ladies really wanted to make sure I didn’t have another issue . I was glad they took care of the prior issue, & made my current experience great. When I need a vehicle I won’t deal with anyone except for KYLA or ANAIS!
Thanks ladies for caring.”
“We loved the car we had and everything, but we had the rental because our car was being fixed and the company that was fixing it was handling all the repairs and rental of the car. Enterprise told us they don’t usually take payment from the company that damaged my car. I told them that the place fixing my car was handling everything. So off I went when I returned the car. This was in February and now it’s July and without any warning they charged me for the rental. With the large amount it was and without any warnings that they were going to do that, checking account is being overdrawn because they didn’t tell us that it wasn’t paid 5 months ago and took it upon themselves to just take the money with out notice. Would not have been an issue if they had contacted us to tell us it never got paid, instead of taking the money without warning.”
“Kristian was amazing! He was so friendly and knowledgeable about his car selection. We got the perfect car for our trip! I want to give KRISTIAN a shout out, thank u for ur help. 🤟”
“This is the worst customer service I have ever seen!!!! They wouldn't take a payment with my pay now card, I asked them if they could bring me to the bank which is right down the street and they said no, I couldn't even get them to come and pick me up from my home to get me here. I have never seen so much BS before my life!!!”
“Don’t rent there, office in brockton N Main Street are so bad, lost of time, bad energy there. I don’t know if this Enterprise know what business is. When you go there everything every words change/ no car/ never ready. It was my first time and thanks God my last. They need to close this place. Staff argued with staff and customers. You book for a car a 12pm when you call early to see if I can pick it up at 10am. They say yes. When you got there they said: that they already rent the car. Now I have to wait so they can find me another car…No pick up. They lie about giving short ride. They close on Sunday I told them I might return the car either on Sunday or Monday, they told me ok if Monday it’s gonna be an extra day: I drop Off car on Monday at 10am. They guy told me that he don’t feel comfortable giving me a car because I hold the car for an extra day…
Stay away of those, if you got important things and have to be on time: DON’T GO THERE.”
“Gabe is an individual that I watched on more than 1 occasion go out of his way to make sure things were set in stone & understood with customers. He was quick but very professional. Not many people can multi-task as smoothly as he does things while maintaining a smile while he does it. Very Impressed with his caring for he customers. We need more like him to coach others to be excellent employees like GABE! (Burleson, TX location)”
“Insurance quote vehicle prices. I waited for a week to ensure it would get that price. So when I went to pick up car only suvs was available which was higher cost. The first one was dirty inside and the tires was worn out. So they starting offering me the upcharges for about thirty or forty more per day. I think it is sad that they want the rental to paid for wear and tear of their car. I had full coverage on my vehicle so why would I pay for more insurance. Checking all fluid do not ensure I safety on the road.”
“Rented a luxury car and when I got there at the location, I was told we don’t have luxury cars here. I asked why is it on the website for here then? And they said that’s corporate. Sounds like a bait and switch. Thought that was illegal.”
“I was sent to Enterprise by another insurance company after being rear ended. We had a mini vacation planned for my family of 6 which all fit in the car I normally drive. At Enterprise I was told the insurance only approved a smaller vehicle that would not seat 6. It was not at all comparable to the Denali I was driving.I felt that nothing that week was going my way and just kept getting worse. After explaining this and the situation to Matt located at the branch on Southwestern blvd location he was just amazing! He completely understood my frustration and sympathized. He quickly started searching for a vehicle that could seat my family of 6 and was comparable. I thought there would be an additional charge and I would have to fight with the insurance company but he took care of EVERYTHING! Even with these issues he found me another vehicle in about 10 minutes and had me on my way in another 10 minutes. When my boyfriend and I dropped the vehicle off even though he was with another customer. He politely excused himself just to come over and ask how everything went, if my car was repaired properly, how I liked driving the Nissan Pathfinder, if the cleanliness etc etc was all up to par. Which it all definitely was. He then gave us his card incase we ever need anything in the future. Not only do we suggest this branch but we specifically suggest speaking with Matt if you have the chance. He will make sure everything is as smooth as possible and seems to be more than happy to help his customers also. It’s hard to find good employees and he definitely is one.”
“I was in on Wednesday and Mike took care of me. I needed a bigger pickup truck and they didn't have one in but he made it right and hooked me up and gave me a good deal and I was on my way. Thanks again Mike for making it right and he was extremely busy crazy busy and he kept his cool, he had a great attitude and was very nice guy! He does his job very well!”
“St Louis, got to the rental office and they wouldn't accept my bank card. Reserved the car weeks prior. Literally had to sleep in the airport overnight and wait for another rental place to open.
They were very rude
Looks to me like Enterprise is now the lowest place to rent cars. They suck.”
“We reserved a car a week in advance and the day before pickup they canceled our reservation. We were willing to go to another location, but they said they would call back and never did. When we called back they were rude and no help. We had already booked hotel and scheduled meetings. Our loss and enterprise was no help!”
“I made my reservation for a 12 passenger van in March for June. With no forewarning by text,e-mail,or telephone my reservation had been canceled. They made no other arrangements for a van rental for my family trip. The enterprise in Victorville has poor customer service and ruined my trip. I am still waiting for a call or response from the management team. I think it will never happen”
“After my reservation was set up by my insurance company and confirmed by me, Enterprise left me standed after I turned in my truck into the body shop. I was lied to from the manager at Enterprise, I called the corporate office, launched a complaint and was told that someone would call me. I am still waiting for that call. WORST customer service I have ever had and I use to travel alot. I would never recommend Enterprise car rental to anyone!”
“Rented a car from enterprise, the car has problems try to exchange the car. But can't see to get the right answer. No one can fix it. Have kids thats what makes it wort. Don't rent from them again”
“I had worst experience renting car with enterprise. I booked 7 seated SUV 4 days before the trip, and on the day of trip they said they do not have the vehicle. The customer service was so unprofessional, which ruined our planned family trip. 😡”
“I rented a SUV through Costco Travel and was late picking up the car, so they gave my car away. I was late due to other meetings and when this happened in the past with other Car rental companies I received a call. All I can say is I will never rent from Enterprise again and I rent often.”
“I was 1800 miles from home . I had rented cars from thrm with out a credit card then they told me I had to have one. The girls at Gladstone Oregon are awful it was pooring down rain and she made ne walk what a shame that they have rude people and if you don't have a credit card then forget it”
“Matt and staff in Georgetown South Carolina was awesome, they treated me with respect and they were very nice each time I went in I would highly recommend them and will use them in the Future. Great Guys to do business with.”
“I would give zero stars if it was an option. Rented a truck for a funeral 1,365 miles from home. Set it all up to pick up at airport. Was told AT PICKUP that I needed a credit card to pick up. I said that I wasn't told that when reserving and she said I should have read the fine print. I asked her what I could do as I was 1365 miles from home and 2 hours away from where I needed to be for FIL Funeral. She said not really her problem. As I was trying to figure out what I was going to do I got emotional. This women pointed me out to a coworker and laughed... what poor customer service.”
