EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.37

4.4 Rating 1,206 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I enjoy the convenience of our charger if the off peak scheduling function isn't working then we re not enjoying the benefits. repeatedly the charging cycle continues into the non off peak period and we end up paying much more for our electricity. Frankly I think we deserve a refund on additional costs because this feature isn't working properly. I raised this once and the weekend setting was adjusted, but it keeps happening.”

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Posted 3 years ago

“The team from EO and the installer made the installation easy and quick. I have no hesitation recommending the EO team, charger and installer.”

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Posted 3 years ago

“Very professional service, the install went to plan and was a neat job by the installer.”

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Posted 3 years ago

“The charger itself seems to work just fine however the Android app is disappointing”

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Posted 3 years ago

“Fast and efficient when arranging the installation, made it easy to understand and was clear on next steps. The installer turned up on time and was polite and professional from start to finish. All round a great experience”

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Posted 3 years ago

“Excellent. Complicated installation well managed.”

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Posted 3 years ago

“We bought our first electric car four years ago and the Charger was EO and recently the cable was difficult to take out of charger and than it stop working. I rang the company and Andrew Whitmarsh helped to ensure we got a replacement charger and the followed up all the time . I recommend them to all looking for a wall mounted charger. Thanks Andrew and Team”

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Posted 3 years ago

“EO make the whole process easy from start to finish. Great product, installation was outsourced to an accredited electrical company who were very efficient and did a great job at my home. The EO charging station itself is neat and tidy on my cottage wall and makes car charging simple and easy. Highly recommend EO!”

EO Charging 5 star review on 13th October 2021

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Posted 3 years ago

“Very poor. Unreliable systems. Did not provide a charge to the car and yet they billed me - twice.”

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Posted 3 years ago

“Really speedy service from completing survey to booking installation (only 2 weeks) compared to other installers (some over 4 months due to chip delay). The installer (Phil) was very friendly and helpful and did a great job”

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Posted 3 years ago

“Really pleased with the job that was undertaken in a very speedy and professional manner”

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Posted 3 years ago

“Very polite and professional installer. Would definitely recommend.”

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Posted 3 years ago

“The Engineer arrived at appointed time on the day, although it had taken considerably longer than the 3 weeks originally suggested to get to installation point. The unanticipated need to self- survey the site, with measurements, a detailed sketch plan, photographs and providing other information, which took several days to assemble, caused some appreciable delay, but also did give us a better idea of the whole installation enterprise. We were pleased to avoid the exterior surface wiring option when deciding the charger location, and appreciate the security of an interior over-ride switch. Installation was achieved well within the allocated time frame, and we now look forward to trouble free car charging for a considerable time to come. Definitely a 5 star rating. Many thanks!”

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Posted 3 years ago

“Fantastic service from the call centre and engineer - 10 out of 10.”

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Posted 3 years ago

“The communication keeping me inform was good all through the process confirming details at each stage and sending reminders of appointment day before hand. On the day, the installer had a problem with the previous appointment which was making him later than planned. He provided two updates during the day eventually saying his expect arrival time would be at 4 pm. At that stage I had my doubts as whether it would be completed on the day, but he arrived just after 4pm and worked through until it was completed. Thankfully it was a quicker job than the previous appointment!”

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Posted 3 years ago

“Customer service from start to finish was first-class. The buying process was easy, subcontractor that fitted was professional, clean, tidy and fast. There were updates and reminders on my upcoming installation, enough to be informative and not too much to be annoying! I didn’t want a massive charger on the front of the house, the EO mini is perfect. Other contenders were BP Chargemaster and PodPoint. I’m so glad I went with EO.”

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Posted 3 years ago

“Just had my EV charge point fitted this week and have to say that I am delighted with the professional job that the installers made. The service was first class and the workmanship was to an excellent standard and finish. I would highly recommend EO charging and WB Electrical to anyone considering or looking for a professional charge point installer. Martyn McGuinness”

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Posted 3 years ago

“I must say that the customer service was truly great, thank you all for being so accommodating and helpful. 10 out of 10, well done.”

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Posted 3 years ago

“Adam has been very helpful can’t thank him enough.”

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Posted 3 years ago

“Some issues with the admin team getting the problems with my charger addressed but Jack the engineer and Lauren who organised the engineer visit were first class. They could not have done any more.”

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Posted 3 years ago

EO Charging is rated 4.4 based on 1,206 reviews