“Useless company, tried to send a meter reading, but they still have an outdated phone number on their website! Shameful they haven't bothered to update this, it's not exactly a major project, just a few clicks on a keyboard at their end. Called the new number but it's only staffed for limited hours Mon-Fri so I tried the online help, but the 'Digital Energy Specialist' who was promised to help me was a web bot, going round in loops telling me to call the number on their website! Which is where I started. Useless bunch of amateurs and greedy cost cutting measures meaning customers getting a bum deal as usual. Shouldn't have to jump through hoops to provide a simple meter reading.”
“Eon installed my new boiler in june 2021 and has been leaking constantly predominantly in this winter again. They caused damage to the boiler during the installation and when I contacted them they asked me to contact the manufacturer. I contacted Bosch and they came to replace the piece that was damaged. They plan was when they conduct more than 2 repairs the boiler was going to be replaced but nothing like that happened. Now the boiler is constantly leaking due to installation fault and when I contacted eon, all what they could say was for me to contact the local plumber to fix the boiler that their warranty was 1 year. The boiler was so expensive, I am still paying this on finance and yet still have to spend money through local plumbers. The whole experience is painful and I can't do anything about it. When I put a complaint, no body responded to my complaint. I have now put a bowl under the boiler and keep topping up the pressure whenever it drops. I will not recommend eon to anyone for boiler installations”
“I wish I could give -3 like the temperature currently outside!! So far me and my 3 children have been left for 36 hours with no heating, no hot water and no way of using my gas cooker. Apparently we are not important enough for an engineer to come out!!
All because of a lost purse, which contained my gas card.
So after calling and spending over 2hrs on hold on the 'emergency line' as it was 7pm, I spoke to a representative who sent me on a wild goose chase with the wrong activation code for a new card. (First night no gas) 12hrs later (7am) I am back out with no luck and I get through to another representative, who informs me I have been given the wrong code AND the alternative card other than eon I was advised to get was also wrong. So I am given another code with 3 card options I could get. I finally find a EDF card, the activation code works (yay) but once home the card is NOT ACCEPTED! As again wrong information given. Speak to a 3rd person, told he will top up my metre manually while he sends me a card which will take 3 business days (this is friday) and to call back in 2hrs if gas is not on metre. Well he didn't check with me that my metre was not a smart metre, so of course after waiting another 3hrs still no gas! Call back again to find out I can no longer find a card myself for top up as they have now issued a card out. And because I wanted to speak to a manager the phone was put down on me! So my family have been left for another night, with no gas and no solution from anyone. At one point they said they would send an engineer to come and top my metre and give me a card....but now they have said that there is no record of this being said! I am honestly at breaking point as it is so cold. This is unbelievable, I will be going to my local news paper and my local mp.”
“Haven't received my winter allowance as they said I was classed as a business in November. They said they would sort it and would be on in a couple of weeks. Still not sorted.”
“Lacking in customer service, failing to address customer issues correctly with positive outcomes. Holding on line unacceptable amount of time. Staff who clearly hate their job and can't wait to get rid of you. Total chaos”
“Seriously bad boiler installation! Please do not use eon to install your new boiler. We had ours fitted last year and they left a leak in the pipe! They left us with a gas leak in our home for over a year due to a rubbish installation, a gas engineer said it was an explosion risk and commented on the quality of the installation as terrible. Very disappointed in eon, have yet to receive a reply to complaint now for 2 weeks!”
“E.on took nearly £4000 from my bank with no authorization to do this, I owed them less than what my normal monthly DD is - never miss these payments and I’d provided them with meter readings. What’s the point? They do exactly what they want and steal from customers leaving them in financial mess and the. Won’t answer emails, messages etc
Disgusting”
“had a dispute over a ridiculous bill. they opened and closed my case without me knowing and give me a ccj. they won't help and I now have to sell me home because I can't remortgage. I have paid them in full too.”
“Topped up our gas card yesterday but the meter says there's nothing on the card. 24 hours later, 8 phone calls, emergency last night told us to speak to day staff, rang them several times with them telling us different things and coincidentally apparently the last phone call cut off exactly 5pm! Hometime for them. 2 calls to emergency line after that, first guy couldn't have been more helpful and stayed on the line while we drove round several shops attempting to get it sorted, he even rang the fourth one to see if they could help, they seemed to think they could so we let him go. They couldn't so yet another call to emergency to get a useless woman who's answer to it was I'm sorry but you need to ring daytime. So far, 8 phone calls, most while we're supposed to be working taking up over 4 hours, about 2 hours driving between 6 shops and we still have no gas.”
“EON are a highly dysfunctional company with no right to operate. They are chasing a bill that I queried already with N Power and cannot seem to get it right. They keep calling and starting again without ever knowing what the previous person has told me. I can be on the phone for over an hour one day with them and the next day another one calls to start again, 'we work on an automated system' she said - nonsense! Why can't they communicate with each other? They always say they are looking into it for me and never get back to me. They have recognized that the bills are way too high and can't explain it but refuse to call back or sort anything out. I requested a deadlock letter which they sent but it was dated 8 months ago! They told me that they had sent it to me then but I never received anything. They guaranteed that the head of complaints resolutions would call but of course not heard anything...”
“I didn't want to give any stars at all, Eon are just diabolical. After years of s*** during which time they inexplicably took my storage heaters off he Economy 7 tariff and charged me astronomical amounts at peak rate, I finally get a Smart meter and E7 reinstated. Now they want £285 a month to anticipate the winter bill, even though I'm currently only using £20 a week. They wouldn't even let me set up a Direct debit, then sent threatening emails telling me I'd refused to contact them. I'm fuming, worse, I'm so incandescent with rage I think my light bulb is going to blow. Ugh.”
“Scum of the earth, fleecing customers whilst taking record profits. We're all paying for the bosses new yacht whilst people are starving and going cold because of companies like this. Greedy and disgusting breed of people.”
“Dreadful company. It’s like banging your head against a brick wall when you try to get incorrect accounts sorted, and even if you do they don’t give you the money back, they keep it for future payments. You can’t speak to them and if you email them you never hear back.”
“I will never go to this place again. I was there earlier today and I was texting back and forth with my wife about what she wanted me to get her. When I got to the register the lady went on to tell me there is a privacy policy and I am not allowed to take pictures of the employees. I was absolutely taken back by her impulse to make a false accusation. I have been coming here every week for years but after today I will never come back again. She made me feel so uncomfortable and low that I am consulting with my attorney to file a lawsuit for false accusation and deformation of character . You should be absolutely sure beyond a reasonable doubt before you ever accuse anyone of anything. I don’t understand why you can’t just do your job and serve the food without making false accusations like that. This is probably the most horrible experience I’ve ever had at any restaurant because of how horrible she made me feel.”
“Eon is the worst electric company to have a licence to operate in this country and should be taken off them. I have a on going complaint from when Npower was in existence. I have put in so many complaints with Npower at the time and now with Eon from when they took over from Npower with a disputed bill and also from my account being opened before I moved in to my premises and billed for electricity that I have not used. Eon kept shouting my complaint without notification and any letter of reconciliation. Then came the debt collection agencies who quickly ran off when told what was going on as Eon never told them. I even had Eon's solicitor contact me when I told her what was going on they ran off. With being billed for electricity that I have not used and Eon sending debt collection agency to get money off me this is known as fraud. Since I have legally with held payments which in law you can do the bill is over 2000 pounds ( not my fault). Last week they broke the law by sending out a team to replace my meter to a payment meter forcing me to pay a disputed bill. The government legislation stayed if a bill is in dispute ( like mine) they can not disconnect battery power , which they did. They did not even come to the house door not even show my partner who after a call to see and ask what they were doing. No warrant shown no ID shown they just came turned power off disconnected meter - totally outside government legislation other words broke the law. This company and THE way they work needs to be investigated. The CEO office is now supposed to be looking in to the disputed bill and complaints but they never notified me to this but a member of staff who responded back to another trustpilot remark. No one from Eon is now responding to any emails sent to them regarding my complaints or getting this disputed bill resolved. If any shareholders read this you need to looking in to replacing the top management as they do not correspond to customers. Anyone looking at using it changing their supply to Eon stay well clear of them as they are dishonest, fraudsters and bullies.”
