“Eon Next are horrible, incompetent and do not value their customers as I experienced major issues with a gas pay meter and was lied to by Eon Next on numerous occasions in which I was told that my meter must run out before an engineer can be sent (idiotic policy from a cheap skate company) at any time for an emergency appointment yet when the meter ran out on more than one occasion in -0 temperatures and a young child in the home which Eon Next was fully aware of yet they refused to send anyone out.
You will wait for well over an hour if you call them and the problems I experienced went for longer than 2 months resulting in 20 phone calls which resulted in a total of 20 HOURS ON HOLD.
I have been promised call backs by managers on 3 occasions but AGAIN Eon Next lied and no one called due to them having no sense of customer service and not valuing their customers.
The stress that this caused is so unacceptable and the best advice I can give is to STAY AWAY FROM Eon Next as I have been hung up on by their staff when they struggled to resolve my horrible situation and this happened numerous times as they are beyond incompetent.
In the end I was offered an insulting £50 compensation.
BEWARE!!!!!!!!!!!!!!!!!!!!!!!!”
“In 2018 I had my both my upper and lower teeth replaced by EON. All went well, and even though it cost tens of thousands of dollars, I believed I was set for life. Then my teeth started to break even though I believe I was very careful. Often the repairs lasted less than 24 hours and I had to take time out of my schedule to return. Each time it costs me $250.00. Despite wearing a bite guard religiously at night my teeth have worn down and they tell me I need a $10,000.00 replacement. It has been less than 5 years! They were beautiful initially, but I have had to attend many gatherings and social events with missing teeth. This is not what I thought I was getting!”
“DO NOT BUY A BOILER FROM EON!!
The worst company i have ever dealt with they took my £3.000! What a joke! Company should be shut down!!
To the poor woman below ring citizens advice!! You can now also contact an ombudsman… i am in the process!!
Not one person has replied to my complaint email!!
My boiler leaks
I was upsold a boiler by the “surveyor/salesman” clearly not a surveyor” just a sales man!
Shame i have to many problems to list in this small space!!
GET ADVICE!! Do not let them keep getting away with this!!”
“My late mother always paid on time after she passed 31/12/21. As executor received probate. Took over a year to sell the property which was vacant and cleared. Gave a final reading when sold. Power was turned off for the last 6-7 months. Gone from being in credit by a large amount to owing funds. Spoke to an agent who admitted to working from home. The agent was very patient and professional, But couldn't answer all my questions. Asked for a supervisor to call me back, just made excuses that it wasn't possible for a TM to call me. Issue still not resolved. I would never recommend this company to anyone.”
“I'll post this review as the trust pilot reviews are fraudulent and the negative ones just "disappear";
Now trading as E.ON Next Energy Ltd but still the same old fraudsters.
Taken nearly 3 months to register a new build property that they then proceed to produce a "statement" with the wrong address(!) on it!.
One of the "claimed" electricity "smart" meter reading was wrong and had been made up. The estimates were so far out they may have well been on a ride with the green comet, they just make the figures up by plucking numbers out of the air.
The gas meter had not been even set up so they had to use "estimates".
Complete scam, shocking behaviour and typical of an energy supplier, an industry which is in serious need of the fraud squad investigating the whole squalid fraud against the consumer, from the energy suppliers through to the energy ombudsman.
If you have a choice - do not ever sign up with them, go elsewhere (but the choice is so limited now as they are all on this scam). EON are just like a parcel delivery company, they think a change of name will improve their reputation, but underneath it is the same crooks and incompetence running the show - remember they took over what was left of n-power, and they went bust because were so useless.
An update to the original review I had posted - one was a response from E.O.N. Next, making an accusation against me that I was a liar. That is a new unethical low that any company can sink to, but then they are an electricity supplier who's depths of depravity know no bounds - scandalous.
Secondly, EON have requested more information, else they "may" remove the review (on other words a method of artificially raising their trust pilot review profile by removing all negative feedback about them), yet it specifically states NOT to provide personal information when writing reviews). They already have the information about the customer, all they need to do is stop being fraudulent and start acting professionally by dealing with the issues that consumers and customers of them are raising instead of trying to sweep them under the carpet.”
“I bought a new house the supplier is e.on, and it has been almost 4 months and I requested e.on to send me the bills. unfortunately, e.on has not created account for me and I am sure once I get the bill it will be sky high.
It doesnt have direct customer contact number, using whataps and the reply be couple weeks later.
its really frustrating, unprofessional.
I wouldnt buy any contract from company.”
“Was told by eon I'm going to die... Shobnam from South Africa rang me on 07497573004 an threatened my life... I don't want anything to do with eon as they are dogs an I curse there grandmother's uterus...”
“Avoid this supplier at all costs! I lost a house in a fire together with 11 other houses and eon next keep on billing me by making random figures when there is no consumption whatsoever. I informed them the day after the incident, and 6 months on no resolution whatsover. After 3 months eon next inform me to contact the dno which i did and they were already aware of the situation. Conflicting information. In the meantime i get daily threats by phone and messages that i am incurring penalties and charges. No customer service, no empathy, they do not listen and they do not communicate. They are thieves! Avoid at all costs!”
“Useless company, tried to send a meter reading, but they still have an outdated phone number on their website! Shameful they haven't bothered to update this, it's not exactly a major project, just a few clicks on a keyboard at their end. Called the new number but it's only staffed for limited hours Mon-Fri so I tried the online help, but the 'Digital Energy Specialist' who was promised to help me was a web bot, going round in loops telling me to call the number on their website! Which is where I started. Useless bunch of amateurs and greedy cost cutting measures meaning customers getting a bum deal as usual. Shouldn't have to jump through hoops to provide a simple meter reading.”
“Eon installed my new boiler in june 2021 and has been leaking constantly predominantly in this winter again. They caused damage to the boiler during the installation and when I contacted them they asked me to contact the manufacturer. I contacted Bosch and they came to replace the piece that was damaged. They plan was when they conduct more than 2 repairs the boiler was going to be replaced but nothing like that happened. Now the boiler is constantly leaking due to installation fault and when I contacted eon, all what they could say was for me to contact the local plumber to fix the boiler that their warranty was 1 year. The boiler was so expensive, I am still paying this on finance and yet still have to spend money through local plumbers. The whole experience is painful and I can't do anything about it. When I put a complaint, no body responded to my complaint. I have now put a bowl under the boiler and keep topping up the pressure whenever it drops. I will not recommend eon to anyone for boiler installations”
“I wish I could give -3 like the temperature currently outside!! So far me and my 3 children have been left for 36 hours with no heating, no hot water and no way of using my gas cooker. Apparently we are not important enough for an engineer to come out!!
All because of a lost purse, which contained my gas card.
So after calling and spending over 2hrs on hold on the 'emergency line' as it was 7pm, I spoke to a representative who sent me on a wild goose chase with the wrong activation code for a new card. (First night no gas) 12hrs later (7am) I am back out with no luck and I get through to another representative, who informs me I have been given the wrong code AND the alternative card other than eon I was advised to get was also wrong. So I am given another code with 3 card options I could get. I finally find a EDF card, the activation code works (yay) but once home the card is NOT ACCEPTED! As again wrong information given. Speak to a 3rd person, told he will top up my metre manually while he sends me a card which will take 3 business days (this is friday) and to call back in 2hrs if gas is not on metre. Well he didn't check with me that my metre was not a smart metre, so of course after waiting another 3hrs still no gas! Call back again to find out I can no longer find a card myself for top up as they have now issued a card out. And because I wanted to speak to a manager the phone was put down on me! So my family have been left for another night, with no gas and no solution from anyone. At one point they said they would send an engineer to come and top my metre and give me a card....but now they have said that there is no record of this being said! I am honestly at breaking point as it is so cold. This is unbelievable, I will be going to my local news paper and my local mp.”
“Haven't received my winter allowance as they said I was classed as a business in November. They said they would sort it and would be on in a couple of weeks. Still not sorted.”
“Lacking in customer service, failing to address customer issues correctly with positive outcomes. Holding on line unacceptable amount of time. Staff who clearly hate their job and can't wait to get rid of you. Total chaos”
“Seriously bad boiler installation! Please do not use eon to install your new boiler. We had ours fitted last year and they left a leak in the pipe! They left us with a gas leak in our home for over a year due to a rubbish installation, a gas engineer said it was an explosion risk and commented on the quality of the installation as terrible. Very disappointed in eon, have yet to receive a reply to complaint now for 2 weeks!”
“E.on took nearly £4000 from my bank with no authorization to do this, I owed them less than what my normal monthly DD is - never miss these payments and I’d provided them with meter readings. What’s the point? They do exactly what they want and steal from customers leaving them in financial mess and the. Won’t answer emails, messages etc
Disgusting”
