“Avis très défavorable pour l'instant. J'avais bien lu les différentes critiques dans les avis et je pensais qu'il fallait plutôt retenir les 69% de positifs. Mais malheureusement, je suis dans la catégorie des avis très négatifs car j'ai réservé une chambre notée à 475€/mois sur le site Erasmus de septembre 2021 à décembre 2021. Le propriétaire a répondu que la chambre était libre mais pas à 475€. Il dit que c'est le prix pour juillet et août et après, c'est à 525€. Je voudrais donc annuler cette réservation car elle ne correspond pas au prix indiqué et je voudrais me faire rembourser les frais de réservation de 129€ mais le site Erasmus ne répond pas à mes mails. Je ne sais plus comment faire et je me sens volé car il est facile de proposer des chambres à un prix inférieur pour pousser à verser les frais de réservation et ne plus donner signe de vie après !! Sauf si j'ai un retour positif de remboursement du premier loyer versé ET des 129€, je confirme que ce site est une arnaque.”
“Mi hanno truffato, ho provato a prenotare una camera facendo il bonifico del primo mese con in più 70euro di spese amministrative, il proprietario non ha accettato la mia offerta, a quel punto ho richiesto il rimborso ma mi hanno trattenuto comunque i 70euro anche se da condizioni contrattuali avrei dovuto ricevere un rimborso completo.”
“Ich habe eine Unterkunft bei Erasmusu gebucht und die erste Monatsmiete sowie eine Service Gebühr von 90€ bezahlt. Nachdem ich den Mietvertrag unterschreiben habe, wurde mir knapp einen Monat vor der Anreise mitgeteilt, dass ich nicht in das von mir gebuchte Zimmer/Appartement ziehen kann. Nachdem ich nach eigener Initiative und ohne Unterstützung von Erasmus schlussendlich ein Alternativzimmer gefunden habe, habe ich darum gebeten habe, wenigstens die Hälfte der Service Gebühr zurück zu erhalten, da ich keine Leistung erhalten habe. Dies wurde jedoch nach mehreren Nachfragen abgelehnt”
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Danielle
3 reviews
1 star: Bad
Jan 9, 2021
Positive reviews are as fake as they are!
They scam people!
Even ex-employees admit that this is a scam business (reviews found on Glassdoor):
"they scam people... Since I stopped working for them I got so many messages of people that are super angry with me! the reservation got canceled and they never received any money... Also; they ask people to put positive reviews so never believe the 5/5 comments; these are comments from themself ;) (...) Stop teaching people to lie and cheat. Make a system that motivates workers and don't have to double cross people."
"The company only use free tools and tell you "doesn't matter about legal rules"."
"(...) they have to see a little bit of a cheater inside of you, then you will be inside" (concerning their interview process for new employees)
"The whole business model is kind of dubios (...)"
Besides my own bad experience with them and all the other negative reviews I've seen, this really confirms that this "business" is built solely around scamming students out of their money... positive reviews are mostly fake and critical reviews are mostly removed, which explains their high score on Trustpilot which is as shady as Erasmusu and helps fraud businesses flourish
Reply from Erasmusu
Jan 19, 2021
Good morning Danielle,
Thank you very much for your feedback.
Unfortunately, we would like to point that Ms. Danielle words are a bit far from the reality.
Ms. Danielle booked a property in Brussels with our help and her option was confirmed by one of our verified landlords. After that, Ms. Danielle started to send emails massively in order to cancel her booking, allegedly because both, Ms. Danielle and the landlord had found huge discrepancies at the moment of formalizing their contract, since both of them were reluctant to carry on with the procedure, and somehow suspicious from our platform.
At that moment and due to the considerable insistency from both parts , Erasmusu decided to cancel her booking and refund her the payment.
Later, we received evidence from messages in which Ms. Danielle and the landlord had organized the cancellation of this booking deliberately, in order to skip the payment of the service fee and using the platform fraudulently. After having used our services and gotten their contact data and arrange her arrival in Brussels, they decided that the fee was simply “expensive” and that the best idea was not to pay for a service they had already received.
From this moment and if this were not enough, Ms. Danielle posts the same defamatory review synchronously every few days, in this and other platforms since August 2019.
For all these reasons, Erasmusu has classified this case as solved, bearing in mind that nothing else can be done to help Ms. Danielle, at least from our side.
Thank you very much for your understanding.
Best regards,
The Erasmusu team
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jatt saab
1 review
GB
1 star: Bad
3 days ago
Scam agancy in Poland
I have booked my property with this scam agency in Warsaw in Poland. everything has been paid in advance, Travel to Warsaw and trying to contact with landlord send a couple of emails no replied. She emailed me the next day and wrote me she is no aware of anything about my money or anything. She replied to me can you come on the property with cash at 22:00. Cash has never been discussed with the agency at all I wrote few emails to the agency to cancel my booking no reply. The third day in warsaw I contact another agency that provided me property the same day with no hassle. I have moved to a nice place, I contacted the agency to refunded my money that starts making stories. this is deposit money, they replied back to me this is rent money. when I send to them landlord email to the agency where landlord mention he/he has no money from this agency, This is really scamming very care full.”
“Unreliable
After my stay I wrote them about some important wrong information a landlord put on his page and they told me he had changed them but it's not true.
Clearly they're more interested in making a good impression than actually helping their customers.”
“Not reliable. Use other websites
I believe this is a very good website for landlords but they have a terrible customer service, especially if THEY CHARGE YOU 89 EUROS for it as it's happened to me. Here's why:
-THE DATE OF AVAILABILITY IS OFTEN WRONG (they often write that the room is available from the 1st of the month, but most of the time it's not like that. They should be more precise and ask the landlord until when the renter has actually rented the room)
-THEY DON'T CHECK IF THE INFORMATION GIVEN BY THE LANDLORD IS TRUE. This is implied in their Terms and Condition. I therefore want to point out here some inaccuracy or wrong information I noticed, because otherwise there is no other way for people to know:
-it's written that the house ('LUXURY ROOM IN THE CENTER AND NEAR THE FACULTY OF TOURISM AND ECONOMICS' in Calle SANTIAGO APÓSTOL, 26, Huelva, Spain) has central heating, but it's NOT TRUE
-it's written that gas is included in the price, but there is nothing that works with gas in the house. So YOU HAVE TO PAY ELECTRICITY, which is not included
-INTERNET DOESN'T WORK well. If you are a student during the pandemic, it's impossible to have class online
-the bidet is CLOGGED
-the bedroom doors have PADLOCKS (and the landlord tells you to lock yourself in at night)
-the doorframe of the bathroom is BROKEN and falls down
I had to write it here, because Erasmusu doesn't give you the possibility to review the single flats, so it's very difficult to judge them. I hope they'll improve their service. They surely need to. And a lot”
“Me está costando un triunfo que esta gente me haga caso. Pagué 500€ para que solicitaran una reserva y para su comisión y el propietario declinó el alquiler. Ahora tengo que perseguirles para que me busquen otra alternativa. No tienen prisa, ya han cobrado.
Viajo en una semana y me va a dar algo, sobre todo, porque no sé si he perdido el dinero y veo que llego a Italia y me tengo que meter en un hostal hasta que me den una solución. Obviamente, aunque espero que el tema acabe solucionándose, no puedo recomendar una plataforma que te capta rápido pero luego el servicio deja mucho que desear.”
“I originally booked an accomodation. I paid one month rent + the erasmusu commision (129euros).
I received a mail saying the accomodation was no longer available the following day. They suggested another option in a different building.
Since it was clearly no my fault, I asked them to cancel my reservation and to return the whole amount I paid.
It didn't seem to matter I clearly stated I wanted to cancel the booking via mail and whatsapp and that I was not interested in the other choices.
They kept offering me other rooms and did not mention a word about my cancellation request.
I contacted them via whatsapp to which they told me they were busy and they had to see other student's requests. They read my messages but didn't bother to reply.
I had a friend call them for 2 days but they never reply the calls either.
I was afraid of loosing my money and being desperate to find an accomodation, I ended up accepting the other option. As soon as I sent a mail I would take the other room, they replied instantly and sent me the confirmation.
Talking with a friend, she told me they did the same with her and she had no choice but to accept the other room too.
I believed they are good only as a connection with the landlords but they have a terrible customer service.
Use the platform to see the details of the room but I totally reccomend you to book an accomodation through other websites.”
“Attention arnaque! Logement retenu,caution encaissée et subitement l'appart proposé n'est plus le même. Je l'accepte quand même, celui la n'est plus libre non plus. On me propose alors des apparts qui n'ont rien a voir avec mes critères. J'ai bien obtenu le remboursement de la caution mais pas les frais d'agence. POUR QUEL SERVICE RENDU???”
“I have made a booking on Erasmusu website and it has been rejected. Since then, I was shown a few other suggestions that didn't work for me, and I asked for my refund. The employee told me that I can only get the rent money back, not the service commission (90€ in this case).
On their website is written: “Should it be rejected or not expressly approved, the Company shall suggest other available accommodations to the Accommodation User. Should the Accommodation User not agree, the Company shall return all amounts, except bank commissions or differences arising from exchange rates that are applicable.” and they still refused to give me all of my money back.
I asked them several times why won't they give me my full refund as they say on their site. After being ignored several times, they indicated that the possible reason is:
(iii) the User rejects the alternative Accommodation proposed by the user itself or the Erasmusu Agents, if it meets the needs (area/price/basic conditions) of the first accommodation chosen;
First of all, I paid for a SPECIFIC room that I have chosen, not for a room that YOU found me, and it is not my obligation to take that room just because the price and location are approximately in the range that was okay for me. If my booking is rejected then I should be able to get all of my money back, not be forced into taking another accommodation!
Second, I was willing to maybe rent another room and I sent them a few questions about it. After three days without an answer because they couldn't get in touch with the landlord I sent them an e-mail that I'm giving up and want a refund because I couldn't wait any longer.
I already told many of my friends and Erasmus acquaintances not to use this website because they are scammers. They are willing to stoop as low as stealing 90 euros from a student.
I have contacted my lawyer and will be taking legal actions against them, and I sincerely hope no one else has a misfortune of working with them and getting scammed.”
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Reviews 855 • Great
4 stars: Great
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Danielle
3 reviews
1 star: Bad
Jan 9, 2021
Positive reviews are as fake as they are!
They scam people!
Even ex-employees admit that this is a scam business (reviews found on Glassdoor):
"they scam people... Since I stopped working for them I got so many messages of people that are super angry with me! the reservation got canceled and they never received any money... Also; they ask people to put positive reviews so never believe the 5/5 comments; these are comments from themself ;) (...) Stop teaching people to lie and cheat. Make a system that motivates workers and don't have to double cross people."
"The company only use free tools and tell you "doesn't matter about legal rules"."
"(...) they have to see a little bit of a cheater inside of you, then you will be inside" (concerning their interview process for new employees)
"The whole business model is kind of dubios (...)"
Besides my own bad experience with them and all the other negative reviews I've seen, this really confirms that this "business" is built solely around scamming students out of their money... positive reviews are mostly fake and critical reviews are mostly removed, which explains their high score on Trustpilot which is as shady as Erasmusu and helps fraud businesses flourish
Reply from Erasmusu
Jan 19, 2021
Good morning Danielle,
Thank you very much for your feedback.
Unfortunately, we would like to point that Ms. Danielle words are a bit far from the reality.
Ms. Danielle booked a property in Brussels with our help and her option was confirmed by one of our verified landlords. After that, Ms. Danielle started to send emails massively in order to cancel her booking, allegedly because both, Ms. Danielle and the landlord had found huge discrepancies at the moment of formalizing their contract, since both of them were reluctant to carry on with the procedure, and somehow suspicious from our platform.
At that moment and due to the considerable insistency from both parts , Erasmusu decided to cancel her booking and refund her the payment.
Later, we received evidence from messages in which Ms. Danielle and the landlord had organized the cancellation of this booking deliberately, in order to skip the payment of the service fee and using the platform fraudulently. After having used our services and gotten their contact data and arrange her arrival in Brussels, they decided that the fee was simply “expensive” and that the best idea was not to pay for a service they had already received.
From this moment and if this were not enough, Ms. Danielle posts the same defamatory review synchronously every few days, in this and other platforms since August 2019.
For all these reasons, Erasmusu has classified this case as solved, bearing in mind that nothing else can be done to help Ms. Danielle, at least from our side.
Thank you very much for your understanding.
Best regards,
The Erasmusu team
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Erika Price
2 reviews
IE
1 star: Bad
Updated 4 hours ago
Horrible experience - they replied faster to my review than to my direct messages
I paid €450 to request a booking for an apartment for my erasmus. The owner was taking far too long to respond to me so I wished to cancel my request. However, this is when I discovered that there is no easy way to cancel. You cannot cancel autonomously and must REQUEST to cancel a booking request. (Booking request being the imperative term because it had never been officially accepted by the landlord).
So 2 days after requesting a booking, I requested to cancel it and asked for a full refund. The person on the helpline informed me (an hour later) that this was not possible as the landlord replied to me and asked me did I want to change to a different accommodation. This was a very vague answer. I informed him that I did not want a different accommodation, I simply wanted to cancel my booking request and get my refund. This person did not reply for hours after this. This was strange seeing as the prebooking chatline replies instantly. He then replied: 'The landlord could accept your request but you decided to cancel the accommodation. I am sorry but we cannot cancel the reservation free of charge.' And again offered me to book different accommodation with the money I paid.
Immediately I looked into their terms and conditions to confirm my suspicions about cancelling REQUESTS TO BOOK. Wherein they stated that a refund will be issued if the owner rejects the booking or if there is no confirmation after 48 hours.
Although this person told me that my booking request has been cancelled, I can clearly see that it has not been. I still have the apartment coming up as 'booked'. It has been over 48 hours. I want it cancelled and a full refund as per their own terms and conditions. However, the company does not want to refund me any money. This is very unsettling for a number of reasons.
First of all, the person has sent me differing reasons as to why I cannot receive a refund (land lord has replied to me vs. Landlord could have accepted my booking request). Neither of these are supported by their own terms and conditions.
Secondly, the person on the helpline did not inform me of how I COULD obtain a refund - they simply want to deny it (with differing justifications). One would hope that a trustful company will inform you of the consequences of your actions (eg cancelling a booking request) regarding money paid. If it were the case that I could only receive a refund if the landlord rejected my booking request (as the person on the helpline seemed to believe) then they could have informed me that through cancelling my request I would not be entitled to a refund, and asked me would I rather wait it out to see if the landlord would reject my request. They did not do so but luckily this is not the case and I am still entitled to a refund.
Thirdly, the fact they have not yet cancelled my booking request despite my asking does not sit right with me.
I am currently waiting on a response - whether they agree to refund me or not is yet to be seen. However, I will no doubt be taking legal action against them if they refuse a refund. This has been an absolutely horrible experience and is still weighing on me. It has taken far too long to simply cancel a booking request and get refunded.
Edit - response:
Firstly, it was a booking REQUEST - as per an email I received which stated that the owner will either accept or decline within 48 hours. Additionally, it is presupposed by your terms and conditions that these are requests as they state that the booking may be accepted or rejected. The main point is that I had the option to cancel the booking according to their terms IF it was not accepted in 48 hrs.
Secondly, I asked the owner to decline if he was not interested in renting out the entire room but I stated that I was willing to pay extra for it - not presupposing that I would cancel the booking if it were accepted but rather agreeing to pay additional money through bank transfer or whatever means. He took 2 days to reply; I offered a lower price; I then could not wait for a response so I cancelled the booking request after the necessary 48 hour period. Pedantics. You fail to note how the owner ignored my questions about the existence of the advertised en-suite. I could not get an answer from him and so I cancelled.
Thirdly, the 'threatening' messages I have sent are not threatening but rather they are irritated. I have outlined the terms and conditions of your website by which you are bound to follow. Any other activities that occur are merely pedantic unless stated within these terms and conditions to have an effect. I simply let you know, through multiple messages, that I believe I am entitled to a refund. That I am informing my institution of my situation. And lastly, as I have said here, that I am willing to take legal action.
(And please quote me accurately in the future and stop trying to distort the situation.)”
“Problème résolu mais agence non recommandable
Je met deux étoiles car mon problème a été résolu néanmoins je ne suis pas satisfaite du service dans l’ensemble. Étudiante Erasmus pour ce second semestre, j’avais réservé un appartement sur la plate-forme ERASMUSU deux mois avant mon arrivée.. évidemment j’ai payé le premier loyer de 520€. La veille de mon départ je contacte la propriétaire de nouveau pour lui confirmer de nouveau également mon arrivée car tout était ok.. c’est à ma grande surprise qu’elle me dit que ma réservation a été annulée par l’agence. Je décide de prendre mon vol car il semblerait que j’avais trouvé une autre solution en attendant un remboursement, néanmoins je me suis retrouvé à l’hôtel car au début ils ont essayé de retourner la situation. Je viens d’être remboursé de la totalité ( 520€), néanmoins si j’allais plus loin je leurs aurais demandé de me rembourser également mes nuits passé à l’hôtel lorsque je cherchais une alternative.
Je tiens à préciser que le remboursement a été effectué car j’avais fais litige + réclamation PayPal car sinon pas de réponse de leurs parts. Si vous souhaitez réserver sur ce site je vous conseille fortement de payer sur PayPal. Je ne recommande absolument pas cette agence qui m’a mis dans la m**de les premiers jours de mon arrivée. Je vous conseille par ailleurs de vous renseigner auprès de plateforme + « safe », pas comme celle ci. J’ai perdu beaucoup d’argent pour rien.”
“Ma fille se retrouve avec une réponse négative concernant son logement, soit disant un refus du propriétaire alors que les dates demandées apparaissaient disponibles sur le site. Aucun autre logement ne lui convient sur ce site, ils insistent lourdement pour lui en proposer d'autres.
Le 24 janvier 2021, après réservation par carte bancaire, elle a vu un montant de 484 euros lui être retiré. Nous exigeons le 27 janvier 2021 un droit de rétractation pour un achat sur Internet, comme le précise l'article L 121-21 du code de la consommation. Nous attendons le remboursement de cette somme de façon immédiate. Il semble falloir lourdement insister pour être remboursé !!!
Nous demandons l'annulation immédiate du processus et ne comprenons pas comment le faire, puisque par mail, on insiste pour que nous choisissions un logement autre qui ne convient pas (trop cher ou non convenable pour diverses raisons).”
“Argent retiré alors que le logement n'est pas disponible !
Il est inadmissible de retirer de l'argent à un étudiant qui a repéré un logement et veut le réserver immédiatement. En effet, ma fille se retrouve avec une réponse négative concernant son logement, soit disant un refus du propriétaire alors que les dates demandées apparaissaient disponibles sur le site. Si aucun autre logement ne lui convient sur le site (ce qui est le cas sauf 1), étudiante avec peu d'argent, elle se retrouve avec 484 euros retirés pour un service non rendu. C'est de l'abus de confiance. Nous exigeons le droit de rétraction pour une vente en ligne qui est de 14 jours, cette réservation a été faite il y a deux jours. Aucun numéro n'est joignable pour évoquer le problème urgent !!!”
“Very bad customer service! I need to postpone my arrival month while keeping the same stay duration, i’ve been sending them emails but until now they didn’t even send an answer !”
“Beaucoup trop d'annonces frauduleuses, non vérifiées. N'ENVOYEZ JAMAIS vos passeports, carte d'identité. Ma fille s'est ainsi fait usurper son identité, une plainte a été déposée mais régulièrement, des annonces apparaissent à son nom en qualité de bailleur, la personne envoie même copie du passeport de ma fille.”
“A FUIR / ARNAQUE TOTALE / USURPATION D'IDENTITE
Il y a deux ans je me suis faite arnaqué sur ce site frauduleux, une landlady m'avait demandé de m'envoyer un scan de mon passeport (erreur de ma part) pour sécuriser la location de l'appartement.
2 ans plus, me voila à porter plainte pour usurpation d'identité à des fins lucratifs :). En effet, quelqu'un à l'autre bout du monde se fait passer pour moi et tente de louer des chambres à Paris (une adresse occupée par un dentiste) avec mon identité en envoyant une photocopie de mon passeport. Evidemment, sur ce site de frauduleux, il est impossible de signaler un profil :). Evidemment bis, l'annonce à été rapidement signalée et a disparu du site.
Si vous étiez intéressé par un super appartement au 20 rue Clair dans le 7e arrondissement, vous vous êtes fait avoir.
fuyez immédiatement ce site de fraude.”
“mauvaise communication - refus de remboursement
Pour l'instant, nous avons une mauvaise expérience avec ce site Erasmusu. Nous avons fait une réservation via ce site pour louer un appartement à Kaunas, en Lituanie. Deux jours après cette réservation nous avons appris que suite à une modification des règles de confinement mon séjour n'est pas possible. Je contacte immédiatement le propriétaire qui est d'accord d'annuler la réservation. Je reçois un message du site me demandant confirmation et m'annonçant qu'aucun remboursement n'est possible. Ceci est inadmissible!
Le propriétaire a retrouvé un locataire et a signé un contrat pour une plus longue période que celle que j'avais prévu initialement. J'exige donc le remboursement du premier loyer payé et espère avoir rapidement de vos nouvelles car via votre site je n'ai pas de réponse.
Le propriétaire est très correcte, j'en attend autant d'un site officiel qui se dit au service d'étudiants!”
“Une pré-réservation faite pour un appartement en Italie qui semblait disponible mais ne l'était pas en réalité. Ma carte bancaire a été débitée. Depuis aucune réponse à mes e-mails, Messenger
Réservation numéro 948171
Impossible d'être remboursé faute de réponse. Très mauvaise expérience. A déconseiller !!!”
“Bonjour, au départ je trouvais la plateforme Erasmusu très pratique j'ai laissé mon fils se débrouiller et j'aurai du y regarder de plus près. Tout d'abord, le propriétaire lui a demandé un versement de 100 euros(en plus du premier versement à Erasmusu) avant même qu'il arrive et lui a demandé de signer le contrat de location avant son arrivée, sans visiter l'appartement. Arrivé là-bas, il n'y a dans cette colocation que des travailleurs, aucun étudiant. Il n'y a pas ou peu d'eau chaude, le lit est très inconfortable. La plate forme Erasmusu précise que le logement a été vérifié.
Mon fils a signé un contrat jusqu'en Février. Que risque-t-il s'il part et ne paie plus son logement à part que la caution soit gardée ?
De plus si le confinement se durcit il sera obligé de rentrer, sera-t-on obligé de continuer à payer cet appartement jusqu'en Février dans ce contexte d'urgence sanitaire. Je préfère pour le moment rester anonyme pour que le propriétaire ne s'en prenne pas à mon fils. Il s'est montré très ferme.
cordialement”
