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ERG Facilities Ltd Reviews

2.4 Rating 487 Reviews
34 %
of reviewers recommend ERG Facilities Ltd
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Phone:

0800 038 5657

Location:

ERG Facilities Ltd10 Journeymans WayTemple Farm Industrial EstateSouthend-On-SeaSS2 5TF
Southend-On-Sea
SS2 5TF

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ERG Facilities Ltd 1 star review on 3rd November 2023
Anonymous
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
4
Anonymous
Anonymous  // 01/01/2019
never use them! came, spent 5 mins, done nothing, gave another quotation (3 times higher than the same job been done by another company), & charged me for almost 200 pounds
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Posted 1 year ago
Quick, honest service. We have just moved homes and required a new boiler with the possibility of new radiators. From the enquiry stage to quotation and fitting, ERG was professional and helpful.
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Posted 1 year ago
So pleased with this company ! I called them on a Saturday not expecting to be seen the same day. They explained everything fully. They were all polite and very professional. The fella who came out was very respectful of our property. They sorted out the wasp nest in our roof. I have seen no further activity but was advised they will come back to sort if I did. Brilliant company. Highly recommend.
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Posted 1 year ago
Rip off, they DO NOT PAY THE POOR MEN WHO DO THE WORK FOR THEM. DO NOT WORK FOR THEM
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Posted 1 year ago
Carried out works for them and never been paid
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Posted 1 year ago
rubbish service. I'll report them to the ombudsman. They are fraud and I'll make sure to advertise this on trustpilot and everywhere else so that people dont fall for them. The engineer didnt even touch anything and said that he will come back and bring the part. I asked him whether there will be another one hour charge and he clearly said no . I also asked the advisor while booking the engineer and they said only when repair will be done then will be charge and if they will go to get the part , the charge will only start once the repaid start but they charged my bank. I'm not uneducated and I know my rights. These companies take advantage of people and will be reported. The lady on the call (Natasha) is rude and is a liar when everything should be in their call recording. Needs to be reported to Ombudsman as they are Fraud
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Posted 1 year ago
Yes fast response,but extortionate hourly rate, job 1.5hours charged for full 2 hours,fast at taking your money ! Will NOT be using you again !!
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Posted 1 year ago
Absolutely terrible company! Very dishonest, and unreliable. We booked an engineer to install a new shower for 12/6/23. Told them before hand that we will need a pull cord unit installing with the new shower unit. The lady on customer service said it usually comes with the shower, if not they will let the engineer know, and he will provide one and install it .We would pay for any additional appliance. When the engineer came, he told us he didn't know anything about it. I rang ERG customer helpline, they admitted it was their mistake and this plumber is unable to do the work properly. And I can book for an electrician to come and it will be another £135 . We already paid upfront for work they were supposed to do, but didn't. This is a very dishonest company. They are scammers They're very quick to take your money. They're crooks. I should have read all the reviews before I picked them. Anyway, lesson learned WARNING ⚠️... DON'T PICK THIS COMPANY
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Posted 1 year ago
Done numerous jobs for this company at first they paid always late but I say better late than never but all the jobs I’ve done since March 1st I’ve not received a penny or even a rough pay date. Only Sunday they begged me to do a job but if they won’t pay what’s the point. Any contractors reading this be warned if you want to be out of pocket work for this company if not avoid them
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Posted 1 year ago
What a outfit the biggest scammers ever not paid for work we have done do not work for this company
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Posted 1 year ago
Yet again, another contractor not being paid!! They begged me to carry out an emergency call out promising 30 day payment. I finally, against my better judgement agreed. Now taking them to court - Do NOT work for these idiots!! You won’t get paid!!! Anybody looking for emergency response, use your local trades!!! You won’t get ripped off by them and you get a services you deserve.
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Posted 1 year ago
As a plumber who has worked for ERG on a sub-contract basis, I have not been paid for my work for nearly 5 months and still no indication of the payment date and despite my numerous calls to ERG accounts team still no response. They always say that they are behind with their payments and that they intend to pay although always give a 2-3 months waiting time.
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Posted 1 year ago
Beware!! Customers- these are just an agency, who charge a fortune, please use local tradespeople Sun contractors - do not accept work, they do not pay!!
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Posted 1 year ago
This company overcharges clients, takes payment immediately and then withholds payments from their contractors. They are in administration AVOID AVOID AVOID
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Posted 1 year ago
I’ve done multiple jobs for this company they never pay on the 30days a promised but it used to be a week or two over but lately its 110 days over due on some jobs and when I call I never get an answer except there a back log(must be very long) I will no longer do any work for this company. As said in other reviews they get paid by the customer in a day or two so why’s it taking so long
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Posted 1 year ago
Absolutely furious. Drove all the way from London for one of their gas engineers. Have been waiting since 2pm for their engineer to arrive. He was meant to come between 2-6pm. At 6pm I called only to be told he'll come at 8pm. Great! They could not even be bothered to let me know and are happy to make me wait well beyond the agreed time slot. It was only when I called at 6pm to find out what's going on did they even bother to let me know of him being delayed. Cancelled my booking and never plan to use this company ever again. Avoid at all costs unless you are happy to be messed around and kept waiting forever.
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Posted 1 year ago
Do not use, this company is not paying the contractor after taking the money, waiting on payments from last November
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Posted 1 year ago
ERG doesn’t pay engineers. Owed invoices from January/ February. Have chased several times with Christine in accounts and several others, only to get fobbed off with lies. Monday 15/05/23 WILL be filing in court along with all evidence to support my claim, which I have in abundance including written confirmation from ERG stating they owe the money. I’ll also be making sure a CCJ is applied if not paid in full and instructing debt collection to visit site for removal of goods, to cover money owed to me as well as all court fees and expenses. Luckily for me my sister is a solicitor and will be dealing with this for me, this is about principles and not allowing this to happen. ERG know what they are doing and judging by the comments I am not alone. Thankfully the law is something they can’t manipulate. Spoke with ERG today again and have advised them if not paid in full by this Friday, first thing Monday I will be filing a claim. ERG my company is MRD Locks, I would like paying for the work done in good faith, you have my account details. If outstanding invoices are paid I will remove this review. If not I’ll be copy and pasting this to every single review site. I’ll also contact Google AdWords, Google Business listings and the advertising standards agency to make them aware of the unethical business practices that are clearly rife in ERG.
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Posted 1 year ago
Contractors be aware. They don't pay! Still waiting for January job I did for them. 3.5 months later. I did 1 job for them just to test them. Just Don't bother dealing with them. They have rang me with lots of jobs, what's the point if the don't pay.
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Posted 1 year ago
Still not been paid by ERG for a job we carried out for them in October 2022 - on my last review, they said they would investigate and be in touch - still nothing heard from them and its now the end of April 2023. Our invoice to them was for £40. I have just sent them the umpteenth reminder but I know they still wont pay. I had no choice but to flag this review as 1 star but their accounts department is much lower than that. My invoice no 41439 to ERG value £40 unpaid
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Posted 1 year ago
ERG Facilities Ltd is rated 2.4 based on 487 reviews