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ERG Facilities Ltd Reviews

2.4 Rating 487 Reviews
34 %
of reviewers recommend ERG Facilities Ltd
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Phone:

0800 038 5657

Location:

ERG Facilities Ltd10 Journeymans WayTemple Farm Industrial EstateSouthend-On-SeaSS2 5TF
Southend-On-Sea
SS2 5TF

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ERG Facilities Ltd 1 star review on 3rd November 2023
Anonymous
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
4
Anonymous
Anonymous  // 01/01/2019
AVOID! DO NOT GO NEAR even with 9 barge poles! Rip off, arrogant, Charged me twice what the firm who did the work would have charged.
Helpful Report
Posted 2 years ago
Avoid Avoid Avoid at all costs. You certainly don't get the service you think you're getting. Engineer was useless and call centre misled you with the service promised and the price quoted. If you have booked, cancel asap.
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Posted 2 years ago
THIS IS A CALL CENTRE DO NOT USE THEY CANT GUARANTEE YOUR CALL OUT THEY ARE USING LOCAL NUMBERS TO GENERATE BUSINESS
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Posted 2 years ago
You bastards ERG. Thanks to you, the freezing house I have had tp put up with for weeks is now out of bounds for me. I have been suffering from hypothermia and am now in hospital, slowly recovering from my awful experience at home. I hope that you are happy with the situation! Bastards!!!!!!!!!!!!!
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Posted 2 years ago
I have been waiting for over two weeks for this disreputable company to come and remove a new boiler motor which does not work. I am sitting in a freezing house with no heating and I am eighty years old. I sit in my house with my coat on all the time and if I die of hypothermia, this company will be culpable of manslaughter. They took my money , well over £1000 for a job which was not done. Do not deal with them at all. They are fraudsters and crooks. Beware, of them at all costs.
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Posted 2 years ago
Appalling company. Charged £258 to clear a drain. 8 days later drain blocked again and they wanted to charge again for coming back. When I complained they apologised for the way I felt but no apology for failing to do the job properly. They don’t deserve to be in business.
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Posted 2 years ago
Scam rip off merchants Do not give them your credit card details .....no manager replies to complaints no one cares
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Posted 2 years ago
They are scam! Rip off for doing nothing AVOID 🙏
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Posted 2 years ago
This company is a rip off.!!! I was asked for my bank details immediately. I was left all over Xmas with no heating and no hot water with a young child. They took £234 out of my account for what they called a diagnosis, which a child could have worked out. Have check and no one has ever heard of a diagnosis charge.Someone came for 10 minutes, and did nothing, but look,and told me what he thought it was.He said he would contact me when he could do it and with a price, which he did ,but it was extortionate, and I said no I checked my bank and they had helped themselves to £234.which I cannot retrieve. I have since had my heating fixed with a local plumber for a fraction of the price. I do not recommend this company. In me opinion, they are dishonest.!!!
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Posted 2 years ago
Friendly and helpful staff. Thorough in their work from start to finish.
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Posted 2 years ago
It's a cold Christmas and new year thanks to ERG FACILITIES LTD. Disguise themselves as a local service when they are based nowhere near. Say no call out fee if work is conducted on emergency boiler repairs. Apparently the 198 pound they charged me to have someone look for 10 mins and say 2 parts were broken and turn it off again is not a call out charge. They quoted me a further 560 quid and refused to see that this initial cost is a call out fee and should be waved if I got the work done as it clearly states in their webpage advertising. The lying engineer even said the office was shut so couldn't order the part that day so he could get an early finish and probably a way around not having to wave the call out fee. I had to chase up what was going on as all I did was get charged this ridiculous amount for 10 mins work and there was no further info as to what was going on until I chased it up. I'm in the wrong line of work. He got 198 quid for ten mins work and he didnt even have to provide paperwork or tell the office what was going on until I mithered em. Absolute thieves, not paying this on top of the 198 I've already paid when they clearly are out to mislead you into thinking they will wave the call out cost and you need someone ASAP so willing to pay a bit extra (but not loads of hidden fees 😡). I'm nearly 200 pound down and still 2 days without heating or hot water and a headache from the shambles of customer service. Please avoid their services and any that use similar misleading advertising. Completely take advantage and are shameless once they are caught out too.
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Posted 2 years ago
Electrical problem not solved.Expensive and not recommended.
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Posted 2 years ago
Absolutely horrible service, they charged £200 for less than 15 minutes and that does not carry over or include the labour when they eventually get round to offering a solution. Customer service team are rude and the engineers make promises that unfortunately are untrue. Avoid! Such a shame.
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Posted 2 years ago
Called them on electric emergency. Burnt out fusebox at a elderly couples house. Box was live. No power so no heating no hot water or lights. Phoned again and again, One chap turned up looked said cant do any thing went away. The emergency was to get the power back on. never came back. I made sure they didn't rob £165. What a way to treat elderly people. disgusting
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Posted 2 years ago
Arranged for a locksmith to attend our property as the lock stuck in the locked position when we left for a night away. Locksmith was due to arrive between 2pm-4pm the following day. Nobody turned up. The excuse when I rang was ‘the worker had to go home and couldn’t finish his jobs’. Beware of this company. £175 per hour +vat when they do turn up. Total waste of time. Do not bother with them. Not worthy of even one star.
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Posted 2 years ago
Absolutely terrible, avoid at all costs. I only used them because they said they will attend the property immediately, others would be 2 days. ERG's quoted price was £185+vat to shorten a gas pipe, reconnect and leak test. This was almost £100 more than others but I could not wait. ERG actually did not come until late on the 4th day and then charged £477! Criminal but once they have your card details - that is it. The work was fine but it was done by a sub contractor not by ERG staff. It is an organisation full of office staff who do not know what they are doing - they seem to be wholly reliant on sub contractors to deliver the work but they load the cost and grab extra money if they like.
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Posted 2 years ago
I asked for a radiator to be re attached to a wall. A job that would probably take around 30 minutes. In the end the plumber only capped the pipes and bled existing radiators. He spent some time outside my house talking to his boss. He eventually came back after around 10 minutes and the company then charged me for 2 hours work. Over £300 to cap 2 pipes and the original job was to re attach the radiator which was not done. He messed about to the point where it would eat into a second hour. In my opinion it’s a complete scam. Do NOT use this company. Initial response was supposedly 4 hours, eventually turned up after 8 hours. Totally unsatisfactory and far too expensive. Don’t touch them with a barge pole.
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Posted 2 years ago
Absolutely disgusting service, if I could leave a 0 star review I would. Electrician came out went to supposedly get a part, never returned, I had to chase for a response and was told he wouldn’t be coming back till Tuesday and now the expect £165 twice. DISGUSTING, a scam of a company, do not go anywhere near this company. They take your card details in advance as a way of scamming you.
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Posted 2 years ago
took card details gave time window not turn up
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Posted 2 years ago
I called ERG for an emergency plumber at midday. I have no water until the problem is fixed. They said they’d come out between 3pm and 6pm. At 5:30pm they called to say they can’t come out after all. They could possibly do tomorrow but it could be at any time tomorrow. Why on earth did they accept the job if they couldn’t fulfil it? Now There is no chance of getting a plumber until tomorrow and I’ll have to spend the night without heat or water. I am totally appalled that they could treat me this way.
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Posted 2 years ago
ERG Facilities Ltd is rated 2.4 based on 487 reviews