Ernest Jones Reviews

Name: Ernest Jones
Rating: 2.75

2.8 Rating 122 Reviews

43 %

of reviewers recommend Ernest Jones

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Metrics

2.8

Based on 122 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Ernest Jones 1 star review on 20th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a relatively small amount of money with them. They sold so much that at tax time financiakl gains amount wasalmost 1/3 of my whole account. My tax cost was in the thousands, first time ever and evennow after I finsihed with them I find I not only lost my ability to get a tax rebate because of what they did but my income is so low and fixed went to state for help with prescriptions and they told me no when they saw the finnancial gains which they added to my income, initially almost half of the allowed amount and when they added the "gains" from jones it was over the allowed amount by almost 40 thousand dollars. I feel they essentially stole from me. they knew I was not in a position to tolerate the shenanigans they did with my money My opinion is they are a terrible firm and dont do what they promised which was to be a good steward for my money”

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Posted 5 years ago

“I bought a very expensive ring from Ernest Jones and the warranty didn’t expired yet, the ring has 26 diamonds and my girlfriend lost one stone 💎, i went back to see if they can help le but they said i have to pay 300£.... very expensive products but very poor quality ☹️👎👎👎👎”

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Posted 5 years ago

“Having spent about £6-7k with Ernest Jones over the last 10 years I am now never buying anything from there again. My wife’s engagement ring that is a £3k ring has snapped after 8 years and they are not interested even though we have not damaged it. It is obviously poor quality even though it is 1ct diamond and 18ct white gold. They are refusing to repair the ring even if we pay for a repair because they said it will just break again!! Several emails from Ernest Jones customer services and they are not interested. Instead they quoted the sale of goods act to say that after 6 yrs they have no obligation to do anything. I now have a ring which they are refusing to repair so it is now scrap and it is very sentimental to us both. I will not recommend these to anyone”

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Posted 5 years ago

“Couple of weeks ago the centre stone of my engagement ring fell out. This of course was very upsetting and after further inspection the stone was also discoloured at the bottom directly where it rests on the setting. This can’t be seen with the stone intact. The clasps also gave away that the ring way have been faulty from the get go as one of them is very different to the other three. The ring isn’t even a year old. Naturally I wanted this replaced with a new one as fixing it wouldn’t solve the issue. I went to the Bristol store in Cabot circus in hopes that this could be done. The lady at the store was patronising and very unhelpful. She explained that the ring will be sent off which takes about six weeks and we won’t know if we have to pay until later despite the warranty very much being intact. She told me they won’t do anything about the discoloured parts as it all depends on how the stones are made ( not relevant ) and that there was nothing that could be done about that. Unfortunately I do not know her name. I left the store with my ring as I did not want to send it anywhere and I was in no way assured of anything. My mother in law suggested trying a different store after a few emails suggested the assistants at the store would be able to help us. I was very nervous and anxious about doing so because of the response I received in the other shop. We went to the mall at cribs causeway and were greeted by Heather. She looked at the ring carefully and I started trying to explain how I felt fixing it wouldn’t solve the issue, she just looked at me and said “ oh no, we will give you a new ring” she didn’t even question me. She looked at our email exchanges and ordered me a new ring to replace my old old there and then. She even ordered me a smaller size as the original lo longer fit as well. She was honestly just so nice and helpful and she made my whole day by assuring me that I would have my ring again soon. I would give the company and the lady at Bristol a solid 0 for having treated a customer in such a way. Heather alone here deserves the five star rating because had it not been for her, I would have never stepped a foot into that store again.”

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Posted 5 years ago

“Every one at the earnest Jones store In Manchester Trafford centre have been great wen to the store a fe times on my own they explained all the cuts of diamond and all the little differences with the light shining and found the perfect ring do my partner and she loves it can’t thank the staff enough I will be coming back definitely”

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Posted 5 years ago

“Bought a pair of earrings at the Bromley store and the post bent when I put them on at home. Staff at the store not interested and service department deemed them not faulty. Still waiting for a reply from customer services. It’s almost two weeks now. Very disappointed.”

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Posted 5 years ago

“Excellent service as always from Charlie the manager, she is always helpful and attentive, helping you make and find the right pieces for you, the Peterborough store is a very friendly place to shop, excellent staff”

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Posted 5 years ago

“Thank you to Sam and Laura Stockport Maryam arndale Manchester fabulous customer service no pressure my ring ord in diff gold arrived early so pleased also great staff in Bolton and trafford centre also to Clair the district manager for her help that is why I keep coming back what a great pleasure to shop in your stores your staff are a credit to you thank you”

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Posted 5 years ago

“My boyfriend and I went to the Trafford centre store yesterday to ask about a broken link on a watch.. the blonde older lady who greeted us was incredibly rude and unhelpful when she was asked for any advice, abruptly saying “well why hasn’t the watch been sent off?” Before knowing it has only very recently been damaged... With my boyfriend having had the watch purchased from the store as a gift (for a large sum of money) it has most definitely put both of us off returning to the store for anything in future as we have previously had a similar rude encounter with the manager after getting the same watch serviced!! Thankfully he received very helpful advice from Goldsmiths 😊”

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Posted 5 years ago

“Shopped in Argyle Arcade shop was busy and short staffed but still received excellent customer service from KAREN she couldn't do enough to help would definitely recommend having a look at the jewellery sale made a couple of purchases and very happy with them”

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Posted 5 years ago

“I could tell you a big story but will sum it up. purchased 2 tag watches online. Both arrived scratched one on side about 3mm long and the other on side and underneath. 1 took 6 weeks to sort The other intended for my sons 21st Birthday took 6 months to sort. Including being sent to Tag on 3 occasions. Poor customer service and no rush to fix. Purchased another from someone else who has 5 star reviews on here and arrived perfect. Check reviews before buying. I emailed Ernest Jones customer service twice for comments before leaving a review and guess what. NO REPLY I can verify both purchases if required.”

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Posted 5 years ago

“Great experience in the Birmingham bullring store. Young guy, think he was a supervisor, couldn’t do enough for us, had great product knowledge and was very helpful.”

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Posted 6 years ago

“Ordered a very expensive watch. Delivered very quick. Tried to get watch fitted in my local Ernest Jones shop. But they could not do it. Had to travel 40 ,files to a shop that could fit watch, not impressed.”

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Posted 6 years ago

“I advise against shopping in this store I got a broken used watch after replacing again I got used only this time it worked”

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Posted 6 years ago

“Staff not that helpful or friendy just felt like they wanted your money.”

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Posted 6 years ago

“Very helpful in assisting us in searching and purchasing our wedding rings”

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Posted 6 years ago

“Product arrived promptly and in great packaging.”

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Posted 6 years ago

“I ordered a necklace on line and it never shipped to my address. I contacted the customer service by email provided all information that they asked me so .They said they could not locate the sale. I have sent them 2 more emails asked for sorting things out. But no reply within 2 business days as they has promised on their website. It has been over 3 weeks since I placed an order. I lost $130 USD for nothing . Let's buy jewellery from somewhere else , not from Ernest Jones . Don't even try to deal with Ernest Jones”

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Posted 7 years ago

“detailed descriptions of items on their web and from past experience always good quality”

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Posted 7 years ago

“Awful company would never recommend them to order anything on line at all, and will never purchase from again. The customer service department really needs a good shake up and for some staff to be saked, or re-trained. How they can justify that at 9am you are then waiting for 45mins for your call to be answered by a employee who clearly doesn't give a toss about the customer for them to dilberatley cut the call off in between them trying to sort out a problem and not even calling the customer back, when I might add isn't the customers fault at all. Although after my fourth phone having spent even longer waiting 55mins onwards I did get a worthy customer service person who was very good at her job and sorted out my problem which wasn't caused by me at all Earnest Jones mistake I think the so called Director should get off he's bum and actually experience for himself what's going on in he's company.”

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Posted 7 years ago

Ernest Jones is rated 2.8 based on 122 reviews