Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

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3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“I did not renew my car insurance last December.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Awful company to deal with. Not open at weekends, so avoid having an issue Saturday or Sunday! Unhelpful,rude,unprofessional call centre staff deal with your queries if you are willing to wait an eternity for your call to get through. Slow at resolving a claim and are basically a company who look to exploit as much money out of their customers and the insurance system as possible. Lesson learnt will never use them again. AVOID”

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Posted 7 years ago

“Absolute nightmare getting through to customer services. Tried several times, one of those being Monday at 11.30am”

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Posted 7 years ago

“Ensure charged £26 admin to change insurance to another car, then the day after another £26 admin to add extra drivers + increases because they said the Toyota Aygo was more at risk of being stolen because it had no security system fitted. The Toyota book says it has a Thatchem cat 2 fitted. Not a good company. Will be looking elsewhere next. Being sorry about my experience is no compensation.”

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Posted 7 years ago

“Useless company, avoid ..... either they are incompetent or just don't care about their customers will not use them again.”

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Posted 7 years ago

“Shopped around after being with Esure for 10 years as a customer and realised i could save over £1500, yes... £1500 by switching my insurance. This was a total shock to me. I then called Esure and was told this could be due to my post code, claims of others who live in my area regardless of the fact I have 17 years no claims discount with them. 25 minutes on line and on the phone has saved me a fortune. Shocked that when I called I got charged £35 admin fee to cancel and had to pay the full legal cover for the year. They did not offer me a cheaper quote either? Staggering that they can afford to lose customers with no attempt to retain, that said, I would not have stayed - awful service.”

Helpful Report

Posted 7 years ago

“My renewal quote was almost double the previous year despite no claims, and it is impossible to get through to anyone in the renewals department for a re-quote. Other insurance companies are offering the same product for much less. It was very easy to get through to the sales department but they couldn't help! Customer Service shouldn't just be about new customers...”

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Posted 7 years ago

“I had an accident they acted pretty fast,got a courtesy car speedily..the matter ware solved quickly! The only down side my premium went up by £10.a month! when l renewed my policy ,although it wasn't fault someone hit me from the rear.”

Helpful Report

Posted 7 years ago

“On holiday in Barbados, we were tipped out of a 2 seat kayak by a wave - no problem except my wife lost her glasses. Went to Specsavers to order replacement on 8 Mar 17 (took advantage of Specsavers offer to buy one get one free - second air cost £60 because of extras, first pair cost £353). Contacted esure on 9 Mar 17 to see if loss was covered. Phone was answered quickly, but claims handler insufficiently knowledgeable, so promised to call back. Called back within 30 mins by Craig, who took all the details and said he would send a cheque for £253 (cost of first pair of glasses less £100 excess). No proofs or receipts required. Cheque arrived on 13 Mar 17. I could not ask for a better service.”

Helpful Report

Posted 7 years ago

“Rubbish customer service, lack of communication, not willing to listen, moody people on the phone to talk to, overpriced”

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Posted 7 years ago

“Esure cancelled my policy without warning, on the basis that I had done different searches on compare the market. Called them to inquire and explain - no, nothing they can do and it is out of their hands.”

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Posted 7 years ago

“I still do not understand why I was required to provide proof of my no claims bonus. It should be something the insurance company could find.”

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(Car Insurance) - Posted 7 years ago

“I had no problems with any of he information I needed to get the insurance”

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(Car Insurance) - Posted 7 years ago

“very poor customer service my first year with esure and my last”

Helpful Report

Posted 7 years ago

“Had a accident from the rear and was forced to make a claim and pay for the excess as they said my car wouldn't be repaired until the third party admitted liability. Esure said I would get the money back (which I didn't). In the End as Esure's Lawyers (Keoghs) couldn't be bothered to fight on my behalf they decided without my attention that it was my fault which I don't understand how as I was travelling forward. So the claim went against me, I lost my no claims and they tried to up my policy from £500 to £2500 (per year). Awful company do not use them......Crooks.”

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Posted 7 years ago

“not a very helpfull give a big miss”

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Posted 7 years ago

“Easy clear instructions . Great deals . Covers all aspects and any questions or problems are easily sorted .”

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(Car Insurance) - Posted 7 years ago

“They were fine and met all my insurance needs until I had to claim after being hit while parked by a hit and run driver then my renewal tripled in cost. I understand that they could not reclaim the costs from a third party but surely it should not have made the cost jump up so much. Phoned to ask if there was any movement price wise but to no avail it was very disappointing in the end. It did make me wonder if I had not of been hit and had to claim then would the payments have gone so high somehow I don't think so.”

Helpful Report

Posted 7 years ago

“After a 3rd party decided to drive into the side of my car whilst parked I was forced to submit a claim. Esure said their policy was to claim against my own insurance first until the 3rd party accepts liability. The incident was caught on CCTV however esure failed to request the footage and did not investigate the claim. Obviously cheaper for me to foot the cost rather than esure to actually do their job. From numerous complaints it is evident from the outset esure had no intentions of following up the claim. Now awaiting response from the ombudsman. DO NOT USE THESE COWBOYS”

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Posted 7 years ago

“Found website easy to navigate and answering the questions was straightforward.”

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(Home Insurance) - Posted 7 years ago

Esure is rated 3.4 based on 1,886 reviews