Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,223 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

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Metrics

3.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Reina

Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dowload speed is very slow (2 Mbps so 10 minus than the subscription ), and the DNS request are too long. Bad service”

Helpful Report

(France) - Posted 9 years ago

“the approved installer had problems as not told updated dish. the person we bought the dish from did not return our calls. when we called europasat uk on premium call 37 minute waiting time. tried again later in the day with exactly the same message but could leave our telephone number with details but no one called back. one month later still can not Skype even with out video and current download is 0.77mbs (which took a long time) upload tries to connect for the test with no luck. emails are painfully slow and this is at the start of my 2nd month. Im on a10mb, I should have stayed with orange”

Helpful Report

Posted 9 years ago

“I was a previous user and getting speeds of 0.02MBPS despite paying for 20Meg! - after swapping to a new sector speeds have improved, but still nowhere near advertised speeds.”

Helpful Report

Posted 9 years ago

Hi Luke Thanks for taking the time to respond to our survey. Can we ask that you contact our Technical Team on 01869 356166, option 2, who will be able to take a look at your system to ensure that it is running at optimum levels. Kind regards The Europasat Team

Posted 9 years ago

“Not really happy with pre-fitting service,as not told this was a resticted use system,only allowed 10gb per month, even though I will pay for 12mths only being used by me in Spain for approx 3mths of year. No mention on there adverts about restricted use,only guaranteed speeds of 20mb, highest speed yet 16mb lowest 6mb very hit n miss. Still there are other services that do unlimited, so will change when 24 mth contract is up. P.S. Only shown contract 5 days after fitting as he failed to bring same on installation day,so did not know I was being locked into 24 mths contract. Would not mind the 24 mths and above complaints if I was offered more usage for my 3mth use. Ian”

Helpful Report

Posted 9 years ago

“Installed last week. Took overnight to activate. Now get 2.16Mbps download and 0.52 upload which is only marginally faster than my previous land line provider. I live in rural Cumbria and really wanted to get a much better speed but so far nobwhere near the speeds advertised by Tooway. Engineer calling back this Wednesday. Very diappointed so far. Neil Cooper”

Helpful Report

Posted 9 years ago

Hi Neil Thanks for taking the time to respond to our survey. We will ask the Technical Team to give you a call to review your account. Kind regards The Europasat Team

Posted 9 years ago

“Within 24 hours of use the system had been throttled with a claim that I had used my monthly quote of 25gig. I had sent a couple of emails and browsed a couple of sites nothing more. I then researched the internet and found lots of people complaining about impossible data useage claims. I cancelled my contract. Avoid at all costs”

Helpful Report

Posted 9 years ago

Hi Chris Thanks for responding to our survey. We can absolutely assure you that you had used your allocated data allowance and offered help on letting you know the exact amounts and times when the data was consumed. We also offered you advice on adding data monitoring software to prove your usage but the offer was, again, refused. Our Technical Team are available on 01869 356166 if you would like to discuss your usage in full. Kind regards The Europasat Team

Posted 9 years ago

“I have a problem, you say we used 10 gab in 48 hours, the data was used even when we were not there, with all the machines turned off, we have downloaded a program to show how much has been used and this differs very much from your assessment we have reported this and don't feel very listened too. There is a problem yet we have not had the support from yourselves that I would have hoped for.... Mr Pead”

Helpful Report

Posted 9 years ago

Hi Roger Thanks for taking the time to respond to our survey. We can assure you that you have used the data and we can provide the times and figures of when this data was used in order for you to pin-point how the data was consumed. Our Technical Team and Customer Services team would be happy to go through this in further detail with you. They can be contacted on 01869 356166. Kind regards The Europasat Team

Posted 9 years ago

“Since installation, I have yet to receive a download speed faster than 3Mb. Nowhere close to the 20Mb advertised.”

Helpful Report

Posted 10 years ago

Hi Lee Thanks for taking the time to respond to our survey. Our Technical Team would be happy to look into your service to ensure that it is set to optimum levels. They are contactable on 01869 356166, option 2. Kind regards The Europasat Team

Posted 10 years ago

“installation was excellent, problem is very poor speed.. not impressed..”

Helpful Report

Posted 10 years ago

Hi Edward Thanks for taking the time to respond to our survey. It would be worth contacting our Technical Team to ensure that you are receiving the optimum speeds. They are available on 01869 356166, option 2. Kind regards The Europasat Team

Posted 10 years ago

“Used up data (10gb) in 4 days! No films no music, just Facebook- with videos set not to stream & a bit of browsing. Calculator before purchase is misleading at best but probably fraudulent I am still debating what to do. Absolutely furious!!!”

Helpful Report

Posted 10 years ago

HI Richard Thanks for taking the time to respond to our survey. The data tracking is very accurate. The Technical Team would be happy to go through your data usage with you and advise on software that can be added to any devices to pinpoint your usage. They are contactable on 01869 356166, option 2. Kind regards The Europasat Team

Posted 10 years ago

“Had sat broadband for just one week and we have used all our allowance we are very low usage so be aware before buying. Also make sure u watch for end of 14 day get out or u will be fixed in for 24 months”

Helpful Report

Posted 10 years ago

Hi Catriona Thanks for taking the time to respond to our survey. Your calculated data usage will be the actual data that you have consumed. The Technical Team can offer full details of your usage and the time that the data was consumed on request. They can also recommend completely independent data monitoring software that you can download on your equipment to validate this calculation. If you would like further information, please contact our Technical Team on 01869 356166. Kind regards The Europasat Team.

Posted 10 years ago

“the installation did not work. Larry, the person who did the installation, said it is possibly something with the contract (new type of contract), but he couldn't take contact because Friday wasn't a working day. He would take contact this week and see me again next time I am in Spain. I hope everthing wil "activated" and work then. So verry poor because it isn't working yet.”

Helpful Report

Posted 10 years ago

Hi Peter Thanks for taking the time to respond to our survey. If possible, can we ask that you contact our Technical Team who will be happy to talk through any installation issues that either you or Larry are facing. They are contactable on 01869 356166, option 2. Kind regards The Europasat Team

Posted 10 years ago

“Our internet sucks. It has sucked from the beginning and continues to suck. I would not sign up for this service EVER AGAIN!”

Helpful Report

Posted 10 years ago

“Whilst I was initially impressed by the overall service and efficiency of the install, since the installation last Monday the actual bandwidth is a mere pipe dream from what I was told to expect. I have been doing ping tests in the morning, at lunchtime and in the evening and am getting less than 4MB download and less than 1MB upload which is along way from the listed 20GB the product is sold on. When I asked the question of what I could actually expect before I comitted I was told an average of 10MB, oh I wish that was the case. All in all very disappointing and it hasn't provided a solution that is acceptable when you look at the cost of the equipment, installation and monthly charge. As satellite is generally a last resort for some of us due to poor conventional internet connections not being available I am currently feeling a bit duped to be honest...”

Helpful Report

Posted 10 years ago

“To date I've been wholly disappointed with the service I receive. The internet delivery has rarely performed at the advertised speed. At anything deemed "peak" times - basically, if anyone else in Europe is awake and on the network - it regularly runs at around a tenth of what I pay for. I have raised this with customer services on more than one occasion and have been appalled at the brush-off response I received. I would recommend Europsat only to my enemies, and then only if I was in a really spiteful mood.”

Helpful Report

Posted 10 years ago

Hi Simon Thank you for taking time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. They are contactable on 01869 356166, option 2. Kind regards The Europasat Team

Posted 10 years ago

“I am in rural France. I work from home and need a sound and fast connection for my work. Things were fine at the start of my contract with Tooway 2 years ago (Nov 2012). Now however, at daytime I often have a slow connection. I know I can't expect cable speeds, but 15 minutes for a 45 MB download is not very fast, I think. AFTER 5PM, however, the Europasat connection becomes very sluggish indeed (below 1 MB/s) and during holiday seasons, it becomes a total JOKE, with download speeds simply dropping to 0.25 MB/s. Forget about watching BBC news videos after 5PM - they simply won't come to life. Save any downloads for the next day - they won't materialize in the evening anyway. I'm into my third year with Tooway/Europasat. Things weren't this bad when I started out. Capacity issue? - If so, Europasat should be able to solve the problem - their services are pricy enough if you ask me (I pay EUR 50 a month for 16 MB combined up/download (that's a little over 500 MBs a day)). Complaining doesn't help. Europasat will tell you that "There has been some congestion on the network this week due to the school holidays which may have had an effect on overall speeds" and that's the end of it. I went with Tooway, now Europasat, two years ago, because they advertised fabulous speeds. I thoroughly regret my decision. S. Cremer, France”

Helpful Report

Posted 10 years ago

Hi Simone Thank you for taking time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. They can offer advice on switching to one of our newer tariffs also. Kind regards The Europasat Team

Posted 10 years ago

“very slow service does not respond fast when you contact customer service very poor response seams a case we have your money thanks have complained but still no action”

Helpful Report

Posted 10 years ago

Hi Jonathan Thank you for taking the time to respond to our survey. We are sorry for your experience so far, we will arrange for the Technical Team to give you a call to discuss your system and any required improvements. Kind regards The Europasat Team

Posted 10 years ago

“Was on hold for over 15 minutes before I finally gave up and called back the following day. Product is over priced. Sales person was polite.”

Helpful Report

Posted 10 years ago

Hi Glesni Thanks for taking the time to respond to our survey. I'm sorry that you were unable to receive an answer that one time. Due to the money that has been invested in this new technology, satellite broadband will be more expensive than standard ADSL broadband. We hope this will change as it becomes more of a mainstream option. Kind regards The Europasat Team

Posted 10 years ago

“Delivery and installation were quick and simple enough, although I was surprised at the large size of the dish. Network setup was also straightforward. Regarding download speed - I do get the expected 20Mbit speed at the beginning of the month after the quota has been reset. However, I am disappointed at the very slow speeds that can occur after the quota is exceeded, and need at times to switch back to my always slow landline. What makes this worse is that the quota that I paid for (although this was recommended to be perfectly good for my requirements - checking emails and standard surfing on internet, some YouTube videos and occasionally an iplayer download), seems to run out after only about a week. In fact the usage as reported by my router seems always much lower than the usage reported by Europasat. I have even had an occasion when my quota has been exceeded in a week even though we were away for 5 days of that week, with no computer usage during this time.”

Helpful Report

Posted 10 years ago

Hi John Thank you for taking the time to respond to our survey. If you are finding that your data allowance is not covering your requirements, please visit our website for the range of larger tariffs that are on offer. An emailed request to our Customer Services team info@europasat.com will ensure the swift upgrade of your monthly data allowance. https://www.europasat.com/tooway/ Kind regards The Europasat Team

Posted 10 years ago

“This is a very expensive product and not as fast as advertised as it frequently slows down at certain times. The 50G limit means there is a lot you can't do, like regularly download films/TV as you will run out of your monthly allowance very quickly, also we have had to turn off iCloud updates on our phones when at home as it will also use up the allowance. In short, if and when BT pull their finger out and get high speed broadband, even at a much slower speed than europasat we will dump it. This is not a realistic alternative to cable based systems.”

Helpful Report

Posted 10 years ago

HI Brian Thanks for taking the time to respond to our survey. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. Kind regards The Europasat Team

Posted 10 years ago

Bigblu is rated 3.5 based on 1,223 reviews