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Eurosender Reviews

3.7 Rating 2,033 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,033 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
16
Anonymous
Anonymous  // 01/01/2019
If you are thinking of using eurosender because of their competitive rates, consider this: 60% 5 star ratings and 20% 1 star ratings. Your packages have a 60% chance of arriving safely and a 20% chance of something happening... If you, like me, are considering using eurosender to send items that you actually care about, a 1 in 5 chance of never seeing these again is not worth a cheap price. And if you happen to be in the unlucky 20%, don't expect any help from eurosender. I am not a gambler, but 1 in 5 odds of something going wrong seem like terrible odds to go with just to save a few euro. Something important to add on the note of saving money is that it would have been cheaper for us overall if we went with one of the most expensive couriers than eurosender. My experience: Eurosender made a mistake and changed the pickup day of the order to one where we would not even be in the country anymore. They were extremely unhelpful in resolving the situation and refused to reimburse our lost costs (we had to transport the packages ourselves to the shipping company with an expensive, last minute moving service the day before we left the country when we should have been preparing to travel). We got in touch with the shipping agency they were working with in our sending country and resolved the situation directly with them, at our own cost (sidenote: GLS was the partner agency and they were incredibly helpful and sympathetic to us. Even though they made a mistake of their own, they went above and beyond to make up for eurosender and their mistakes). We spoke with a handful of representatives from eurosender, most of whom were unhelpful and rude. I fully understand mistakes happen, but it's how the company reacted to a mistake that makes me leave such a negative review. During phone calls with customer support, they would put us on hold or transfer us mid-sentence. We were hung up on. When no one came to pick up our packages they refused a refund. We sent a receipt for the taxi we took with the packages to the parcel centre thinking reimbursement would be a reasonable solution and they rejected it. Never. Again.
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Posted 1 year ago
Worse service! Do not send your parcels through this because they offrenig it cheap services. They are located in London so you can not take ligal action against them or it will cost you a lot. I sent my packages in August but even after a month I have not received them. The customer service representatives are very rude. The employee told me that I gave a wrong shipping address that's why I didn't receive my packages and asked me to translate the German street name into English!!!! :)
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Posted 1 year ago
Complete and utter garbage of company who doesn't even pick up packages for days, let alone deliver it . No refunds of course because of small print 😂😂👎
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Posted 1 year ago
Hello! After 33 emails and almost three months; I have still not received one of my boxes. I didn't want to write this review as I believe mistakes happen; but this is really terrible. Two boxes arrived broken and many items were crushed. I didn't put a claim through but sent photos. The claim process was too complicated and was too draining; so I took the loss. All I want is my one box that still hasn't been delivered. This has been a huge disappointment.
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Posted 1 year ago
A Year of Frustration: Eurosender Let Me Down I left my Apple Watch in a hotel and hired Eurosender to ship it from Italy to the Netherlands. I paid for insurance. Although the package was properly picked up - confirmed by a photo from the hotel doorman - I never received it. Instead, I received a larger package containing a chair from Italy. I contacted Eurosender on the same day, and what followed was a year full of back-and-forth emails. It took nine months for the incorrectly delivered package with the chair to be picked up again. I believe the delays in correspondence were due to Eurosender. Now, over a year later, I still haven't received my Apple Watch. Moreover, I received the following message from Eurosender's customer service: "As mentioned, I have contacted BRT and asked them to reopen the claim. However, the outcome came with a negative result due to the amount of time passed. The courier did not guarantee that the loss claim can be approved, even if the wrong package is returned to the courier's warehouse. We are closing this ticket now. You won't receive any response from us." So Eurosender stalled for a year and now they say "it's too late" to make a claim.
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Posted 1 year ago
Do you need hackers for hire? Do you need to keep an eye on your spouse by gaining access to their emails? As a parent do you want to know what your kids do on a daily basis on social networks ( This includes Facebook, twitter , Instagram, Whatsapp, WeChat and others to make sure they’re not getting into trouble? Whatever it is, Ranging from Bank Jobs, Flipping cash, Criminal records, DMV, Taxes, Name it, We can get the job done. We’re a group of professional hackers with 10 Years+ experience. SUPPORT@HACKERSPYVILLE.COM
Eurosender 5 star review on 11th March 2023 Eurosender 5 star review on 11th March 2023
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Posted 1 year ago
Do not ever ever ever use eurosender to send your bags. I advice you to use it as a tool to check the different options but do not ever purchase your delivery services with them. Basically I sent 6 bags from Madrid to Barcelona. Their partner managed to loose 2 out of the 6. Despite constant reminder about the situation it took 3 months to declare them officially “lost”. As a careful person, I took an insurance on my packages, I provided all the necessary information and documents to earn my insurance claim. After 3 months of sending the request with Eurosender I have 0 answers, I send daily updates regarding my case and their monthly answers are always the same, “we can’t do anything about it”. Now I am stuck, I paid extra for the insurance, got my bags lost and still haven’t received a penny on my lost items. I strongly recommend anyone to never use this service. It is literally the worst customer experience I have ever dealt with. For your own good do not use them.
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Posted 1 year ago
After losing my parcel, they used all the fine print and blamed it on the courier to avoid reimbursement. Customer service was slow and incompetent. Terrible experience, avoid them at all costs.
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Posted 1 year ago
I will never use this company again. Two of my golf clubs got badly damaged. I had taken out insurance with them and was told that I could only claim if I had reported the damage to the person who delivered the clubs to my home. The person who delivered just dropped the clubs and went and certainly I had no time to inspect the delivery. User beware. I wish I had read r43views before using this service.
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Posted 1 year ago
In October we shipped 4 bags to Germany with Eurosender. We paid 161.50 euro. Each of the bags weighed under 30kg. Each of the bags had a volumetric weight under 30kg as well, as per Eurosender and UPS definition of VolWeight=L*W*H/5000 In November we're informed they charged us 156.51 euro more because we exceeded the weight for 31.5 kg overall! The e-mail said the 156.51 euro covered what UPS charged and their own (Eurosender's) admin fees. We asked for a detailed report on this. We got a reply with their "actual dimensions" for our bags, some of them were around 10cm bigger then what we input in their website when making the shipment. We took pictures of all the bags showing how preposterous their numbers were. On this re-measuring of the bags we did, we found we even had submitted some dimensions bigger than they actually were. Only one of the bags had slightly bigger dimensions than the ones we submitted, and even then it didn't exceed the 30kg threshold for Volumetric Weight. Nor did it exceed the Volumetric Weight with the inflated dimensions UPS claimed, for this specific bag. Eurosender said they'd file our complaint with UPS for 2 bags only, and that the bag mentioned in the last sentence and another one were "clearly bigger": they claim our submission of 75x47x41 was clearly different from the real dimensions of 77x47x40. Keep in mind we were surcharged on the basis of 79x55x40 measures for this specific bag. There are no grounds for a surcharge, and yet they will not even dispute the surcharge for 2 of bags when even they acknowledge the UPS claimed dimensions are different (way bigger) and false. We asked multiple times for further explanations on the 31.5kg mentioned as the amount of weight by which we exceeded the limit, got no explanation. We asked multiple times for further explanations on everything, inner workings of the calculations, for them to acknowledge our numbers were right, for them to acknowledge our calculations were right, for them to acknowledge surcharges happen when a bag exceeds the 30kg limit, and we were left in the dark. UPS falsified the bags' dimensions to get our money and they went along. They won't explain the numbers because that would expose what's really going on.
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Posted 1 year ago
Used Eurosender first time and never again.Tried to ship an official document from an Embassy in Panama to Dominican Republic Puerto Plata, used DHL Express option, extra insured with 1-2 delivery time. The parcel got to Florida, not sure what for, lenghy customs process for 0 value document, sat there throught the whole of Thanksgiving and finally reached the Island. Day 8 DHL left it in the hands of an unknown local Carrier, with no contact, no tracking, no phone numer and sent me DHL 'proof of delivery' to Santiago DHL.DHL finished their service, my parcel nobody knows where is now. Eurosender provide zero customer support, DHL- apparently do not provide service in Dominican Republic.Why take money for service you don't provide? DHL nor Eurosender take NO responsibility for the fact that the parcel has not been delivered day 9, nobody knows where It is plus it was passed onto an unknows third party? By what rights? No contact, no trace of my pack with an official document being in fact a passport- day 9. Ridiculous company.I warn you.You will wait long and get no assistance.Seriously, no reaction.Hands clean.Money taken. DO NOT USE! I am deeply disappointed.
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Posted 2 years ago
Worse customer service I've had to deal with. The courier did not apply labels in front of me, did not hand in the pickup confirmation despite my insistence and the person picking up my parcel was not professional and driving their own car. Eurosender did not react to my flagging this issue. Then the courier lost one of my parcels. Eurosender asked me the same info about my parcel several times, never followed up on the issue and finally told me my parcel was definitely lost almost 3 months after I sent them yet another request about it. They did not offer to reimburse the sending costs for that parcel, only to help me make a claim with the courier, asking for the pick up proof I never received in order to do so. In the end, I find myself loosing a lot of money and not receiving any proper assistance. Do not use their services.
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Posted 2 years ago
CHEATER !!! They charged me 39€ for parcels they never picked up because they couldn't find the address (airport in Barcelona). Scammers with no shame!!! This one star is too much.
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Posted 2 years ago
Stay away! They charged me 230€ for parcels they never picked up and they dismiss my refund requests. They shipped 2 packets that returned completely broken, with damaged machines for a value of 400€. They gave back to a neighbour and now they say they cannot accept a claim because I didn't do it at the return moment. Scammers with no shame!!!
Eurosender 1 star review on 10th November 2022 Eurosender 1 star review on 10th November 2022 Eurosender 1 star review on 10th November 2022
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Posted 2 years ago
Shame, they charged me 35 EURO, the pickup has been cancled but they never refund
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Posted 2 years ago
Bom, ate que hostei
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Posted 2 years ago
The only good thing about the service was the ordering process, but I would have NEVER used the service if I would have known our boxes would end up being basically destroyed! You wouldn't believe the state of the boxes when they arrived... The boxes literally looked like someone had kicked them or beat them, one box had one whole edge completely OPEN and most boxes had huge gaps and holes. Luckily, we had wrapped the boxes in plastic film which kept the boxes intact even after this destruction but if it wouldn't have been for that cling film around the boxes, we would have literally lost everything since things would have simply fallen out of the boxes. We're in complete shock! Never in our life did we expect our shipment would get beaten and almost destroyed like this... Absolutely horrible and because of this service, I will never feel safe about sending any big shipments again!! Please see the photos attached to this review - there's a before and after shot of the shipment. The "after" is literally how the shipment arrived to the destination (and quite honestly the pictures don't do justice to the extent of the damage). The before is exactly what the boxes looked like. We are never ever ever going to use any such service again and I absolutely would recommend staying away from this company!
Eurosender 1 star review on 7th October 2022 Eurosender 1 star review on 7th October 2022 Eurosender 1 star review on 7th October 2022 Eurosender 1 star review on 7th October 2022 Eurosender 1 star review on 7th October 2022 Eurosender 1 star review on 7th October 2022
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Posted 2 years ago
Absolutely, completely awful. The only reason to use Eurosender over a courier directly was for them to help with customs paperwork. I sent an urgent package with them, they arranged for UPS to collect and deliver the parcel, but then did zero of the customs paperwork for nearly two weeks. As they were technically listed as the sender, UPS would not process the delivery until Eurosender submitted the paperwork, which after 2 weeks of chasing them they still have not done correctly. What was meant to be a one business day express delivery is now over two weeks, and my shipment is still stuck with UPS because Eurosender won't do their jobs. It took over a week of daily calls to get them to submit the customs paperwork- and another week later it seems they've submitted the wrong information. Daily phone calls and being told it'll be fixed that day- we're two weeks in and still no delivery. UPS say they have contacted Eurosender every time there have been missing / incorrect details in the paperwork, and each time it takes a phone call from me to Eurosender for them to be made aware they have a new email from UPS they have to read. They could not have done a worse job.
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Posted 2 years ago
About two months ago I waited for a whole day on the day of the pick-up for their partner company to pick-up a large shipment. The courier was not coming and when I contacted Eurosender they assured me that everything is okay, and I should continue waiting and the courier will come and told me to contact their partner to be sure. When I contacted their partner courier company that was supposed to come they told me that such request does not exist at all in their system and Eurosender is claiming sth that is for sure not true and no one has informed them about such request and no courier is coming. After many calls and problems, the courier never came to pick up the shipment. Since then I have been trying to get my money back after numerous compaints and every time I contact Eurosender (for the past month I have sent three times my complaint to them because every time I send it they pretend this is the first time they see it and they had no idea there is any problem) they reply to me with an automatic message that they have 30 days to reply to my complaint, but they never reply and for two months after I fully paid for the shipment they have not returned my money back and considering the communication with them is ceasing every time I say about returning my money back, they are never planning to return my money back for a service they never delivered!
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Posted 2 years ago
À FUIR !! SERVICE MÉDIOCRE POUR NE PAS DIRE NULLE !! ABSENCE TOTALE DE SUIVI DE L'ENTREPRISE, J'AI PAYÉ POUR UN SERVICE JE N'AI JAMAIS REÇU DE LIEN DE SUIVI DE MES COLIS ,LE COURSIER N'EST JAMAIS PASSÉ RÉCUPÉRER MES COLIS (6 DE PLUS DE 20KG) ,AU POINT OÙ J'AI DÛ ME DÉPLACER POUR ALLER LES DÉPOSER À L'AGENCE RATANT AINSI MON VOL VU QUE JE DEMENAGEAIS .ET POUR COURONNER LE TOUT 5/6 ONT ÉTÉ LIVRÉ, D'OÙ LE COLIS LE PLUS IMPORTANT CONTENANT TOUS MES DOCUMENTS PERSONNELS ( ACTE DE NAISSANCE, DIPLÔME DE MOI ET MEMBRE DE MA FAMILLE) N'A JAMAIS ÉTÉ LIVRÉ ET SE RETROUVE RETOURNÉ À L'ENVOYEUR QUI N'EST AUTRE QUE MOI ! AUCUN NUMÉRO UTILE DU SERVICE CLIENT NE FONCTIONNE VU QUE LES NUMÉRO DE COMMANDE QU'IL VOUS DONNE SONT DANS DES FORMATS IMPOSSIBLE À INSERER LORS D'UN APPEL ( TRES MALIN DE LEUR PART ) , LES CONTACTER PAR CHAT NE SERT À RIEN PARCEQUE LE SERVICE CLIENT EST INCAPABLE DE VOUS AIDER . DU COUP VOUS PAYEZ JUSTE POUR QU'IL VOUS PASSE DES COMMANDE SUR LES SITES D'AGENCE ET VOUS LAISSE VOUS DÉBROUILLER PAR DERRIÈRE EN CAS DE PBS ,PARCEQU'ILS N'AURONT AUCUN SUIVI,AUCUNE INFOS À VOUS DONNER. JE SUIS À 2 SEMAINES SANS REELLE NOUVELLES . UNE PLAINTE A DÉJÀ ÉTÉ DÉPOSER SEE YOU IN COURT !!
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Posted 2 years ago
Eurosender is rated 3.7 based on 2,033 reviews