Evans Cycles Reviews

Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.93

1.9 Rating 491 Reviews

23 %

of reviewers recommend Evans Cycles

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 5 star review on 15th September 2024

Anonymous // 01/01/2019

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“I bought and paid for a bike, when it was delivered it was the wrong colour. After 4 weeks of contact and trying to arrange it to be collected and for a refund to be received they gave me a date that a courier would come, after a day of waiting no one turned up. They apologised and arranged for a courier to come 2 days later, full of hope this would not happen for a second time. Once again, after another 12 hours of waiting for collection no one show up. Despite me contacting the company to discuss this (via email as you can’t speak to anyone directly) I am still waiting. DO NOT order anything from this company!!!!”

Helpful Report

Posted 4 years ago

“This summer I bought a Pinnacle Ramin 2 2020 bike. It's an aggressive hardtail 29er plus bike. When i wanted to go tubeless, because both the tires and rims are compatible, I encountered a big dent in the front rim. To this day my front leaks slowly because of that dent. After not even 3 months of use the bottom bracket started to have problems. When I checked I found out that the spline was not conical, but cylindrical. One day I was doing some endos and the front brake caliper just broke off. After some googling I found this is a manufacturing issue. Those are obviously manufacturing errors and thus should be replaced by warranty means, because I DIDNT PAY FOR A BROKEN BIKE. After all of that, I decided to contact them. THEY DIDNT WANT TO REPLACE ANYTHING, telling me I just used the bike wrong, because somehow wheelies do "a lot of wear and tear" to trail bikes. In the description of this bike they say it's "ready for anything you can throw at it", and it can take you to a "multi-day ride over the high passes of the Himalayas". Really?? I think I will post a YouTube video about it, so I raise awareness of how they treat their customers.”

Helpful Report

Posted 4 years ago

“These guys are thieves. They took our 500 pounds and never delivered the bicycle. Do not buy from these crooks”

Helpful Report

Posted 4 years ago

“Always had good service and advice from Reading Branch. Recently I wanted to buy some cycling overshoes, size 8. No stock, to order and pick up in store I have to pay a delivery charge! So poor stocking by Evans, I have to pay extra....no way, went to another LBS and bought there. Very poor!”

Helpful Report

Posted 4 years ago

“Absolutely appalling customer service at Mortimer St store even for these times. Was viewed as more of a nuisance then a potential customer. Avoid!!”

Helpful Report

Posted 4 years ago

“ordered bike in june 3 delivery dates came and went cannot get hold of anyone to discuss cancelled order as no correspondance”

Helpful Report

Posted 4 years ago

“Evans have given me the worst service of my life, firstly their customer service is so slow, so when I noticed an error on my bike order I was unable to change it and they got back to me AFTER it was delivered to the wrong address. I then realised the cabling on my bike was set up wrong and they fixed it, which took 10 days, with zero communication. Now my bike doesn't even work so I have to take it back to the shop. By the way my bike cost £2,000 pounds so for that amount of money I would expect a decent level of service. There's has been shocking. So not give them your money, and literally shop anywhere apart from Evans.”

Helpful Report

Posted 4 years ago

“Very poor service. Slow delivery. Short delivered absolute waste of time don't do it. You will be disappointed”

Helpful Report

Posted 4 years ago

“Ordered a bike 5 months ago and still haven't received it. I was told it was at head office 2 weeks ago and would be delivered to the store in 2-3 days but this has not happened and am still waiting. Trying to cancel and get a refund is impossible as there us terrible customer service and conflicting advice from store staff and no way to communicate with head office and actually get a response. They make it as hard as possible to get a refund even when they aren't delivering the product.”

Helpful Report

Posted 4 years ago

“Purchased bike at the end of May and was fortunate unlike other customers that it did arrive in June. However it arrived with damaged handle bars. Tried to contact Evans impossible no email, no telephone contact no on line chat unbelievable we are in 2020! Finally found a complaints section on line and sent message, waited 3 weeks for reply! Asking for further information which was sent then had to wait another 3 weeks for a reply. Finally in August after many emails via complaints we got a voucher. End of August ordered new handle bars at a cost more than the voucher As the inly suitable ones available, so going to be out of pocket through no fault of my own which they don’t care. Handle bars out of stock no alternative so requested a refund on September 8th and its now October 18th and no refund. Numerous emails sent via the complaints mechanism received back lots of promises and excuses but no refund. Automated email sent to say it had been resolved just unbelievable. I purchased an expensive bike which did arrived damaged in June and now mid October this is still not resolved. Simply the worst customer service i have ever come across. I will never use Evans again i did not realise they are now Sports Direct when i purchased the bike. Questions below says how do you communicate with the company thats a joke as its virtually impossible! When you do get a message through it takes 3 weeks for a response. It was beyond a bad experience so far its been just appalling.”

Helpful Report

Posted 4 years ago

“No emails, texts, phone calls to update me on my order of a new bike, after several visits to the store the same answer “sorry sir I have no information to give you!” Shocking service... avoid Evans like the plague!!!”

Helpful Report

Posted 4 years ago

“I ordered a bike on the 8th of August 2020 to be collected on the 18th of October 2020. They updated their system where I couldn't see any of my orders which I had to email them to find out. I went to St Paul's branch yesterday to find out if my order would be coming on time. I had to call them today as I never got a call yesterday due to how useless head office are as they couldn't get through to them. I found out today my order was cancelled because the order was delayed and they didn't even ask me if I was willing to wait. No email notifying me and also still havent received my money back. You should show the trust pilot rating on their site so people can actually see how bad they are before ordering from them.”

Helpful Report

Posted 4 years ago

“1 star is generous!!! Absolutely the most disgusting service known to man! ordered a bike 12th June for 5th July delivery. Still waiting!!! sent umpteen emails and letters, went into store and no one is willing to help. Can only contact by email, no phone number, no live chat!! this is 2020 covid or no covid its unacceptable!!! Now my bike is showing on the website as in stock and available for purchase but no one has bothered to inform me that is is back in stock or when my bike will be delivered. Happy to take customers money but not deliver on what they paid for. Absolutely disgusting, never experienced anything like it!!! DO NOT BOTHER TO SHOP HERE THE STORY IS THE SAME TIME AND TIME AGAIN. I wish i had read the reviews before making my purchase but i certainly wont make that mistake again!!”

Helpful Report

Posted 4 years ago

“Very poor customer service, avoid if you want to get a bike on the cycle to work scheme, you cannot ring anyone to deal with an issue and have to do this via email . I’ve waited over three weeks regarding my cycle to work scheme and still haven’t got my query resolved. Evans cycles are now owned by Sports direct and that explains why this past decent cycle shop has seriously gone down hill.”

Helpful Report

Posted 4 years ago

“Similar experience to others. I ordered a bike in August. Should have been delivered in September. 3 weeks ago Evans Cycles wrote me that they will not be able to ship the bike. But, they do not refund me. They just took the money and they do not ship the item.”

Helpful Report

Posted 4 years ago

“Evans are taking money through the Cycle to Work scheme for bikes they can't supply. Ordered back in June delivery for July. Then put back to December. Offered to change the model to one for delivery in August. Then delivery was changed again by Evans to beginning of October. That has come and gone with no update. Avoid if possible”

Helpful Report

Posted 4 years ago

“It is hard to describe how poor the customer service is at the Wimbledon shop. It took them ages to resolve a single issue with a newly bought bike and we had to keep going to the shop as they never EVER bother to answer the phone. The Manager (I believe Mark) refused to talk to us when we asked to speak to him, it is shocking how a store manager can be so rude and unprofessional and the rest of the staff are no better either. Avoid like the plague, I am certainly not going back to them.”

Helpful Report

Posted 4 years ago

“Just before lockdown I had to drop my bike off to get fixed the next day lockdown happened so had to wait a few weeks when Evans in Nottingham was back open I went to pick up my bike and purchase a new bike got a nice road Cube bike. The service is fantastic give me all the advice I really needed and helping fixing my other bike thanks very much chaps”

Evans Cycles 5 star review on 10th October 2020

Helpful Report

Posted 4 years ago

“Ordered on-line a bike for my granddaughter's birthday 4 weeks in advance. The bike arrived and is very good. But it arrived without the front basket, brackets were affixed but no basket. I contacted the nearest branch and they did pass the message on to a relevant person. He then sent emails through that appeared to indicate a basket had been sent, a so-called 'Order Confirmation', but none arrived. This happened again. And now Evans ignore all emails. No courier name was in any email, it is possible the courier is to blame, but there is nothing in emails to say the basket was ever sent. One unhappy granddaughter ...”

Helpful Report

Posted 4 years ago

“Very poor customer service. Ordered a bike back in June and specifically selected one based on the availability stated on the website. Got an email saying delivery delayed until July... ok, then get another one saying delayed until September. Delivery date has passed with no further comms and when I checked my account online it said I had no active orders. So I contacted them (have had to do this via an online form as they have removed their phone contact details) and response back was that it is now delayed until January. So I am now being told I have a 7 month wait for something that they said I would get when ordered within a month. I purchased this using the cycle-2-work scheme so have actually been paying for a bike that I haven’t got and have no idea when it will actually arrive. I had to contact them again and if I want to cancel I now have to go through my HR to try and cancel this and get back the money I have already paid (which technically has been sitting in Evans bank account this whole time as they get paid up front) then set up a new cycle-2-work with another company get a bike that will actually be delivered. The response from Evans customer service has been so poor. I would advise people to go anywhere else but here if you have a choice.”

Helpful Report

Posted 4 years ago

Evans Cycles is rated 1.9 based on 491 reviews