Evans Halshaw Reviews

Name: Evans Halshaw
Rating: 2.35

2.4 Rating 336 Reviews

33 %

of reviewers recommend Evans Halshaw

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2.4

Based on 336 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Evans Halshaw 1 star review on 29th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing but a bunch of liars its no wonder they don't record phone calls they have with customers, make them put everything in email or record your phone calls because they'll deny ever saying anything and the complaints team which is just a manager at the branch your complaining about will just take their word over yours. I bought a car from them a few weeks ago, i was messed around constantly and advised to come down and view the car just to turn up and be told the car isn't ready and i was lying about someone telling me to come down which makes a ton of sense! i was told the car had full service history and was well looked after, car has had 1 service in 7 years and all they did was perform a minor service on it prior to sale which i wouldn't even class as a service but lets say 2, apparently 2 is now full service history. I put in a complaint and it was just sent to the same people who have been lying and not communicating with me so i don't even need to say how the complaint went, car also didn't have a spare tyre or jack kit and no mats or parcel shelf, i got offered a service and parcel shelf as a good will gesture for being ripped off £2500 because their staff lied but of course they denied it, sales team also broke data protection by sending me documents with private info on like the price they paid for it off the previous owner and also bank details of a company they use. Still waiting for my service to be booked and my parcel shelf, getting very close to just driving it back and leaving it there for a refund, communication has been terrible and simple issues could have been fixed within days if they actually knew what they was doing, tried to push me into buying a warranty and claiming they dont make money off it which is another lie, also told me when i said no i was basically silly as their 3 month warranty only covers up to £500 etc when i know consumer rights covers act covers anything for same amount of time as their warranty as long as you can prove the fault is a progressive fault and couldn't have been caused by you driving it for x amount of miles and the warranty is a rip off anyway, they just resell it and are very smart with how they choose which parts are covered and which are not. Once my service is done and parcel shelf i will never buy another car off them again, it takes so much effort to get a simple reply and its always 'give us x amount of days' so you do then they say 'no i told you a week not x amount of days' but in the end you just get fed up of them, i made it clear i want a major service considering the car is almost on 61k miles and its last full service was done at 29k miles but i don't doubt for a second they'll try doing a minor service on it not realising my mechanic will be taking all plastic covers off to see what's actually been changed afterwards and if they have then we'll be going back again and again until they get bored or force me to reject the car and cost them money, also forgot to mention i was told the car had paint work consisting of bumpers being resprayed and alloys being touched up, if these bumpers have been resprayed i'd be concerned considering its got chips and scruffs on it so yet another lie and also told alloys were stripped and repainted and not just touched up when its clear they've only been touched up with a pen off Ebay as they look a mess on two of the alloys, wont name names but this 'salesman' telling me FSH and the car had paintwork etc done needs sacking, wouldn't trust him to sell me a 50p lollipop let alone a car.”

Helpful Report

Posted 4 months ago

“Only giving 1 star as can’t give zero. The salesman makes it sound like the best guarantee in the world and reading it it does sound great but just try and make a claim. The guarantee isn’t worth the paper it’s printed on. They say parts actually have to fail to be covered. On a service it was found the track rod end was worn to be an MOT failure but as the part itself didn’t actually fail, fixed it before to keep it maintained like you have too, it’s not covered. Shock absorber leaking not covered as again the part hasn’t failed. Seems the only way the guarantee might pay out is if the part fails car gets written off and they can then leave it to the insurance companies, so again no need to pay out. They rarely answer phones so faceless emails from people who basically say not my problem. Wouldn’t buy a car from them again if it was the best deal on the planet. Do yourself a favour go elsewhere and avoid these cheating cowboys”

Helpful Report

Posted 4 months ago

“Unfortunately aftersales service is one of the worst service based in coventry. Sales manager Ashley Hyed is a very unprofessional and lazy. keep doing fack promises for avoiding complete job. Trying to resolve issues of my bought car with in 2 weeks of bought, but no really interested to respond and resolve issue. Can finish the job within 5 mins (just need to decision to aprove work) taking 2 weeks in a row but still not considering matter of time and urgency. No wonder why coventry branch is going to close.”

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Posted 4 months ago

“after sales service is terrible phoned about logbook but told that the salesman would phone back but no phone call”

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Posted 5 months ago

“I have just wasted £750 on an extended warranty for my vehicle, when help is needed, 15 unanswered phone calls suggest either the lines are unmanned or a deliberate policy not to settle any claims”

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Posted 5 months ago

“You have to have your car serviced every 6 months at Evans halshall to fulfill the extended warranty small print.”

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Posted 5 months ago

“I’m in shock Never been to more unhelpful car garage in my life No hello no nothing An absolute disgrace of a garage no wonder it’s empty”

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Posted 5 months ago

“Absolutely disgusted with after sales .Had my used MG since feb29th but have had 4 x 2 week holidays meaning I have only driven it for 8weeks 1150 miles.i thought it was making a funny noise possibly wheel bearings but I know zero about cars so I took it back and got flat you didn’t pay for warranty would you like to book an appointment at a cost of £140.Do Evan’s Halshaw really do all the checks they say they do I don’t think so.over the last 20years I have bought at least ten cars two or three of them brand new.no more”

Helpful Report

Posted 5 months ago

“Excellent Service and Great Experience at Evans Halshaw. I recently purchased a used car from Evans Halshaw and the experience was exceptional from start to finish.William Whippe, the sales representative, was particularly helpful. He patiently answered all my questions and provided detailed information about the all requested. Overall, I am extremely satisfied with my experience at Evans Halshaw. I would highly recommend them to anyone looking to purchase a new/used car. I will definitely return for my future servicing needs.”

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Posted 5 months ago

“Bryan at Evans Halshaw Falkirk provided a first class personalised service from start to finish. Having suffered an injury in a bad accident, which left me unable to collect my new car, Bryan dealt with all the paperwork and delivered my new car to my home in East Kilbride, making it a stress free situation.”

Helpful Report

Posted 5 months ago

“On the 31 May I set off to Evans Hashaw York to look for a new car, on route I looked on the website and saw a car at Gainsborough Evans Halshaw that I liked the look of. Having a look around York we asked if they had anything similar. They didn’t and so we mentioned going to Gainsborough for it but were told that it could be transferred to York for £99 and that York do better point checks than Gainsborough would as they had higher standards. Why does Evans Halshaw allow this to happen, it seemed a bit bizarre as they are the same company and surely run from the same checks. However we were told york is a more affluent area than Gainsborough and so the standard is higher. Couldn’t quite believe what I was hearing. However I paid £99 for the transfer as York is closer to us than Gainsborough and was told it should be with them by Monday, and then they would do their checks, two weeks at the most before it could be released to me. One week later I called for an update the car was still at Gainsborough, 2 weeks later it had arrived that day but with 2 dents in the doors and front grills that needed to be ordered and replaced. At no point in the advertisement or when asking for the transfer were we made aware of this, the car had only done 7000 miles. Why did Gainsborough take 2 weeks to check the car then send it substandard. Why do Evans Halshaw allow this? As it would seem the York branch was well aware this does happen. So I was supposed to wait again for parts and fitting. At this point I lost faith in the company altogether and bought a car elsewhere that have standards across their sites and advertise appropriately, I think I had a lucky escape. Date of experience: 31 May 2024”

Helpful Report

Posted 5 months ago

“Trustpilot reviews Thanks for your review! Evans Halshaw Your review is pending.Read more EmilooWho 4 reviews GB Rated 1 out of 5 stars * WARNING * * WARNING * Whatever you do DON'T buy the Premium Guarantee cover unless you definitely plan on keeping the car for the whole guaranteed cover time. There is NO REFUND if you sell the car within the time frame ( a grace period of 30 days from taking the policy is the only chance of a refund ) SCORCHED into paying £1,000 for 3 years without the knowledge of the very fine print saying no refunds once purchased if you sell the car. PLEASE Be ADVISED - read the small print.”

Helpful Report

Posted 5 months ago

“We purchased a used car Wednesday 12th June Scott Fleck salesman in East Kilbride was very engaging, informative, pleasant. It was such a pleasure making our purchase”

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Posted 5 months ago

“I brought my first ever BMW last week, I was politely greeted by Liam at your Mansfield Citroen branch, fantastic service, I couldn’t fault anything in the 2 days I was dealing with Liam, you should be proud to have him on your team. Thankyou again”

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Posted 6 months ago

“Thankyou to Lee at Evans Halshaws for Helping From start to finish with my mobility car .1st time for me and i do suffer with bad anxiety LEE and others made this No Problem.i felt comfortable and the process was Deffo 5☆ .THANKS LEE at the Wigan branch .”

Helpful Report

Posted 6 months ago

“Went to look at a car and wow what a state! car had two miss matched tyres on the rear when its a RWD car, parcel shelf was missing with the clips broken to even attach one too, alloys have clearly been touched up with a cheap pen off Ebay even though they told me they were sent off to a proper company, service history was described as full when its had only 4 services since new and its 9 years old, i just had enough and told them i'm not paying £11,000 for a car only worth £9,500 tops when its in a state like that because no doubt in a few months all that cheap touch up paint would come off, i would have to service the car myself for peace of mind, i would have to order a parcel shelf and replace the clips on the panels to even fit it and get two new tyres, only thing they offered to do was chuck some cheap autogreen tyres on it for what £100? so they can keep over £1,200 profit from doing literally nothing to it. If you really think Evans Halshaw salesmen are checking each vehicle you phone up for and do literally anything they say then more fool you, i will bet my last pound it won't be cleaned like they claim, won't be serviced like they claim, wont have hundreds of pounds spent on tyres and alloys like they claim, all they'll do is tell you they've done all this and chuck some touch up paint from Ebay on it that costs them £9.99.”

Helpful Report

Posted 6 months ago

“Fantastic service provided by Jamie T, effortless transaction, above and beyond with regards to customer care.”

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Posted 6 months ago

“Very happy with with the way the problem was ssorted working FINE now”

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Posted 6 months ago

“Purchased a car from Evanshalshaw in Bury and the car broke down on our way home. My wife was driving with our three young children and all were very distressed. We were able to continue our journey home driving very carefully, amber engine light on all the way. Next day the car wouldn’t start so we called the AA who came recommending the car shouldn’t be driven and presented us with a lengthy fault report. I called the Evanshalshaw sales representative to have the car returned and was not called back or assisted in offered in anyway. I have since been calling to have the car collected and am being told I will have to pay, even though the car was not drivable and of um-merchantable quality. I’m am left waiting for a call back to resolve this situation.”

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Posted 7 months ago

“Often the quality of a company is only on display when an issue arises, Salesmen very kind and polite when selling but uncaring and uncompromising if any issues arise. We purchased a larger car after the birth of our first child. Informed that the turbo had been replaced after purchasing so was really disappointed when issues arose a few months after buying with engine management lights which were according to a Seat specialist, likely linked to the turbo. The car also failed the MOT emissions test also after the first year.l, an issue I've never experienced. Contacted the branch we used and tried going through complaints as we were told initially there would be a warranty of 12 months for the replacement turbo. However, although the new turbo has collapsed after only 1 year and 9000 miles, no apology or offer of any kind to help rectify the issue. Told that someone would call back a few times and I naively waited and expected a call before having to call back to try and sort out. The seat specialist we spoke to were very surprised to hear a warranty of only 12 months for a new turbo and it makes you question the quality of the work completed. Both cars I've purchased in my life have been from Evans Halshaw but won't be using them in the future if this isn't rectified. I plan on going back through complaints to say that the issue hasn't been resolved through the local dealership we used to buy the car, but not holding my breath for any sort of support or apology but this is a lesson learned the hard way.”

Helpful Report

Posted 7 months ago

Evans Halshaw is rated 2.4 based on 336 reviews