ewheels Reviews

Name: ewheels
Rating: 4.89

4.9 Rating 3,451 Reviews

98 %

of reviewers recommend ewheels

4.9

Based on 3,451 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

EWHEELS ★★★★★ Review Amazing scooter definitely will recommend my friends

ewheels 5 star review on 12th November 2024

884

Anonymous

Anonymous // 01/01/2019

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“Very responsive customer service. Not just a bot responding to emails. They're conscientious with their replies. Also fast order fulfillment.”

Helpful Report

Posted 2 years ago

“I purchased a V12 HS late last year from ewheels. After a quick ride around the block it would not power on. 2 hrs after emailing ewheels about this, they sent me a pre-paid FedEx shipping label. After the repair they sent me a video of my now working v12. I got my wheel back 2weeks after sending it. Nearly all of that 2 weeks was shipping time. 4 months later my wheel died due to the infamous V12 mosfet problem. This was a known and well understood issue with driver board. Once Inmotion had designed and manufactured new boards, they were sent to the distributors. Ewheels gave me the option of installing the board myself or shipping the wheel back to ewheels for them to do the work. I opted to do the self install. 2 months after that my wheel had yet another issue. within hours of emailing ewheels, they had shipped a new driver board to me which i installed. My V12 has been running flawlessly since. I now have 4000miles on the odometer. The bottom line with ewheels is this: they have always been incredibly proactive and have done everything within their power to do right by me. Not once have i had to coerce them into helping me and have never asked for additional payment for parts or shipping. I find their 'what can we do to help' attitude to be refreshing and rare in todays world. I will always make future purchases through ewheels especially given how much the manufacturers are lacking in basic QC these day. I cannot imagine the nightmare it would have been for me if I had purchased my V12 from another vendor.”

Helpful Report

Posted 2 years ago

“I ordered the Sherman max and I am very pleased with it. The only problem I have is putting air in to adjust the pressure. There were a few issues with delivery but Jason and Eric were there assisting me throughout from beginning to end. Excellent customer service! Would definitely recommend them to purchase from with confidence.”

Helpful Report

Posted 2 years ago

“I have bought multiple wheels from eWheels and could not be happier with their service and attention to detail. They always go above and beyond and have become the standard for what service can be in the EUC market. I have had great experiences with wheel reliability, and when there were manufacturing issues, the team at eWheels were quick to make the repair or replacement process as simple as possible. It is safe to say that I would likely not still be buying and riding EUCs if not for this company.”

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Posted 2 years ago

“Fantastic service, placed an order on a Monday afternoon, was unboxing my new EUC by Friday!”

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Posted 2 years ago

“I purchased my Vsett 10+ about 2 months ago, it’s a great scooter!! The team has been awesome! I had a couple of opportunities with it. Jason and Eric were great with timely responses and help. Jason was fast to ship out a replacement part once we figured out the opportunity. If i look to purchase another electric vehicle, it definitely will be with Ewheels again!”

Helpful Report

Posted 2 years ago

“Quick shipping time, great communication. havent had any problems with my sherman max but from what I hear, Ewheels takes care of you. I hope to seldom have problems with my new wheel but if problems to arise, I'm glad I chose to order from them. Time to get some practice on the new wheel!”

Helpful Report

Posted 2 years ago

“Consistently great. Great communication, service, shipping speed....exc.”

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Posted 2 years ago

“E-Wheels is fantastic. They have helped me with stuff they didn't have to and their communication is always speedy. I received a defective charger from them and they handled it right away.”

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Posted 2 years ago

“Pro service! Great communication”

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Posted 2 years ago

“The support from eWheels is on another level. Leading up to my purchase they were always responsive to any questions, but it didn't end there. After getting the wheel and riding it for a bit, the tire went flat. I was heading out of town soon and ordered new tubes and paid to overnight them. In the morning the team saw this and refunded me the order and shipping AND sent me two tubes! They honestly didn't have to do any of this for me so it was very appreciated that they did.”

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Posted 2 years ago

“eWheels has been prompt, efficient, and helpful in all of our communication. This organization has been a wonderful group to work with during my electric unicycle purchase.”

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Posted 2 years ago

“I bought my first wheel here at Ewheels, I’m and happy and pleased with the service through and out. Waiting for shipments and paying for the product is worth the risk. I heard good news about this place and I believe I’m on the Ewheels train going forward.”

Helpful Report

Posted 2 years ago

“Very good communication and customer service. I bought from Jason and ewheels for years and love the one year warranty which I’ve only had to use once and he dealt with it very quickly and professionally. Overall a great company selling quality wheels at competitive prices. I love the fact that I don’t have to worry about my battery packs because they take great pride and go to great lengths to make sure all packs are thoroughly vetted. Thanks guys!”

Helpful Report

Posted 2 years ago

“I have bought a few EUC's over the years and have had good experiences with getting the right product and great explanations on what I purchased. The team is prompt and efficient in resolving any issues with my EUC's over the years.”

Helpful Report

Posted 2 years ago

“I can’t give any more stars because I’m not able! Definitely 10 star rating for eWheels! They’re not very good they are excellence. The team goes above and beyond to make sure the customer is safe and satisfied. Service is the best in the industry. Every time I contact these guys for any reason they get right on it. I tried purchasing my PEVs from another distributors in the past and it didn’t go as planned. EWheels has never failed me and I wouldn’t dream of getting my next toy anywhere else! Keep it up fellaz! Thank you!”

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Posted 2 years ago

“Muy bueno el cargador Todo excelente Envío rápido 👌👍”

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Posted 2 years ago

“Got my master in pumped the shock up put pads on and it rides super smooth very satisfied so far.”

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Posted 2 years ago

“Best scooter ever light and portable. excep my screen lights went off all of a sudden? so i cant view my battery percentage and miles per hour. beside its greatest investment .”

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Posted 2 years ago

“Ewheels was extremely easy to order with...the only hiccup was the container being held up at it's port of origin for a couple of weeks, but that's beyond Ewheels control. I'm about to inquire with Ewheels concerning excessive wobble (@ 15mph) on my recently purchased Sherman Max. If I can update this review in the future, I will share my experience on the customer support side of the business. Any questions can go to the email below. robstagg'r@gmail.com”

Helpful Report

Posted 2 years ago

ewheels is rated 4.9 based on 3,451 reviews