“Please don't buy any picture customised product as you can't recognise yourself in the delivered product and they are not going to do anything about it. No returns or refund possible. Just a harrasment and dissatisfaction.”
“One of worst service I came across I had ordered for 2 mugs it was supposed to be delivered on 2/8/2024 at 9pm but till now it’s not delivered and delivery partner website shows only it be delivered by 2/8/2024 10pm if you check today also it is showing same thing my order id is 54260257 and 5426025701 and my tracking id is SH-2P85DY1 and when asked for refund they say it will be delivered on 4/8/2024 this what they so be careful before ordering on fnp”
“had a gift pack delivered to my brother at Bhubaneswar,it had the additional items but Meenakari Rakhi kumkum and haldi was missing .The order was as it is delayed.It was delivered on 31st late evening instead of 29th July and today when my sister opened to check the main ingredients were missing .Although a gift should be opened on the d day but I had to be sure .i requested the customer care to send the missing stuff they refused .Fnp ,please have the missing items delivered.
This is a recurring phenomenon.They are pure and simple cheating.Despite my earnest request to deliver the Rakhee they simply refused .”
“Very bad experience with Ferns & Petals that accepted my order on 24 July and on the date of delivery (31 July), F&P emailed in the morning and informed me that the peonies are out of season hence unable to deliver my bouquet on 31 July.
If F&P is already in the business since 1994, they should be experience the flowers season and they should have make the effort to remove the advertising on their website. And F&P should not have accepted my order. This obviously show that F&P being operating in oversea is lacking on the coordination process.
The joke is at 31 July 12:20pm, I still received an automated email reply that I'll be receiving my order soon.
Regret that I should have check their website before placing the order. Now I hope that F&P is not a scam company to "retain" my payment.
Do reconsider local florist for all future order online.”
“Completely unhappy with their service Their options for a guitarist is very very limited. Their representatives respond very politely but the options for a guitarist is pathetic. Maybe this option for a guitarist to make an occasion memorable should be taken off from their website with immediate effect. Last minute I was forced to opt out. Please refund my money and do not make people's happy occasions miserable and unpleasant.”
“Ferns N Petals - Florist In Jail Road Aluva, Kerala
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Ferns N Petals - Florist In Jail Road Aluva, Kerala
1.7
(39)
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1.7
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Dhanya Chandran
Local Guide·9 reviews·19 photos
Very poor service. Ordered a birthday cake online for midnight delivery (249 inr extra). Firstly the web page was not functional and payment could not be processed. I was thinking of cancelling the page when their customer care agent called …More
chippy chandra
10 reviews·12 photos
2 months ago
The place is good if you want to buy fresh flowers and customized bouquets after going there, looks like online order is a scam. I go there on evenings to get flowers and they are so nice to offer me few extra ones.
Photo 1 in review by chippy chandra
Lakshmi S Nair
Local Guide·94 reviews·63 photos
5 months ago
Parcel to be delivered on Feb 14 hasn't reached yet .These people sent out for delivery msg at 10pm! And we still waited till 10.30 and next day morning shows delivered and i havnt recieved the parcel yet . PATHETIC SERVICE .
Ami Sharma
3 reviews
10 months ago
You can never rely on Ferns N Petals. My pre-ordered cake delivery was cancelled on the delivery date. I asked them multiple times whether they would be able to provide the cake or not. It was my daughter's first birthday. Pathetic experience. Never trust them. I wish there was negative rating. They don't deserve even a star.
2
Maithili Kumar
2 reviews
2 months ago
An extremely arrogant team. Didn't consider even listening to my order, despite the place of delivery being only 15 minutes away.
Anil Wilson
Local Guide·140 reviews·727 photos
a month ago
Good service, more Verity
Photo 1 in review by Anil Wilson
Photo 2 in review by Anil Wilson
Photo 3 in review by Anil Wilson
Photo 4 in review by Anil Wilson+4
sivapriya v
9 reviews
a year ago
I ordered one black rectangular wooden photo frame but I'm not satisfied with the product. They did not make it properly as the frame glass was not in the proper size and there is no stand or a hanging spot in the back side. Worst product …More
1
Sarah Thomas
7 reviews
a year ago
I ordered a bouquet of flowers for my mother for delivery the next day, I even paid extra to have it delivered first thing in the morning. I have had a chat conversation with three different people since and I am not closer to understanding …More
2
Karisma Sarangi
1 review
a year ago
Worst service ever! Ordered a time sensitive gift which wasn't even delivered. Very poor customer support and zero responsibility. Never order anything from these thieves who exist only to steal your money thinking that it's their right!
1
MANOJ SASIDHARAN
5 reviews·2 photos
a year ago
Beware : Erroneous and shortened spellings on Birthday cake. In space provided (with word count) for customised message on Birthday cake, I wrote “Happy birthday Kanna”. They either misspelt or was callous in spelling the word “Happy”. It …More
Photo 1 in review by MANOJ SASIDHARAN
4
PGR Nair
9 reviews
a year ago
I ordered a product to be delivered for 25th wedding anniversary of my brother in law. The buggers not only didnt deliver because the product was not available but never communicated the matter to me. Hopeless organizatiin
1
Maria Joe Kochikunnel
4 reviews
6 months ago
PATHETIC DELIVERY SERVICE.NOT RELIABLE AT ALL.Flowers that I'd ordered weren't fresh and and were damaged by the time it was delivered.
Vivek Harsha
Local Guide·38 reviews·7 photos
a year ago
Do not purchase from FnP. I had placed an online order for a surprise flower bouquet and I received the worst ever bouquet. Worth peanuts when they charged me 1700 rs. Utter waste of money!
1
Arun Raj
2 reviews
8 months ago
Cancelled my order (birthday cake) last minute and don't bother to inform me. horrible service.
praveen varghese
Local Guide·19 reviews·60 photos
4 years ago
The cake the most important part of birthdays and it didnt even taste good hard marble cake !! When I ordered chocolate cake !! If it was a marble cake you would send me with chocolate on it then I wouldn't have ordered I had kept on asking …More
2
Sachin Alexander
Local Guide·23 reviews·15 photos
5 years ago
I had worst experience with Ferns N Petals. The cake delivered out of shape i think he was playing with the cake. I was completely melted and there no charm in keep on the table. We ordered some add on but that they have forgot. Not worth. …More
2
Sangeetha Benjamin
9 reviews·4 photos
5 years ago
The worst online service i’ve seen so far. I had to wait for 17 days just to find out that the birthday gift I ordered had reached back in their hub and that it will never get delivered. They make lame excuses for their bad service. Such …More
2
Vinod S.R.
49 reviews·74 photos
a year ago
They didn’t write Happy Birthday and name in a one kg large cake correctly. It was very carelessly written
anjaly hareendran
Local Guide·59 reviews
a year ago
worst service ever! the customer care helpline will not even help you out after delivering the worst ever bouquet
3
Arjun Sreekumar
Local Guide·66 reviews·109 photos
6 years ago
Very bad service! irresponsible delivery team. They are very little punctual, our delivery was delayed . cake knife,candle etc was not provided .
2
Mahima Zade
14 reviews
7 years ago
Fern and petal sucks! You order something for 1000 and they only provide you gift worth Rs 100. Fnp you ruined my gift! Don't even deserve one star.
5
Arya Lakshmi
4 reviews
4 years ago
We had ordered magic cushians last week.The cushian we got were really disappointing.Images were not clear.Very poor quality finished product with high rate.We called them but they are not even responding.
3
MANJU RAJ K
1 review
4 years ago
2 magic cushions we ordered was an utter flop.. and we are greatly disappointed with their service.. now they are not even picking our calls.. please dont invest ur money in ferns and petals.. u gonna loose your money for sure.
3
neethu arsha
1 review
4 years ago
Very disappointed. Ordered 2 magic cushions. But quality was very poor. Couldn't even recognize the photo. Total wastage of money.
1
Dhanya Chandran
Local Guide·9 reviews·19 photos
Very poor service. Ordered a birthday cake online for midnight delivery (249 inr extra). Firstly the web page was not functional and payment could not be processed. I was thinking of cancelling the page when their customer care agent called me and said "madam, we can deliver the cake by 11pm if you select 7pm-11pm slot" I said okay. I confirmed that the order can be delivered around 11pm and not before that, since the receiving party would be available only around then. He assured me with all grace. I paid for the order and felt relieved, thinking how nice FNP is!! Fast forward to 730pm, when I receive a msg that delivery has been attempted but nobody is available at the location (of course nobody would be available, didn't I tell you already?). Again I spoke to another customer care agent, who put me on hold multiple times while he clarified the details, finally he tells me "madam, I spoke to the delivery boy, it will be delivered only at 10pm". One again, I thanked him and felt relieved. Around 835pm, I received another msg that re-delivery has been attempted but nobody is available. I again tried calling customer care but to no avail. Finally I get to know that the delivery boy has told them that he will deliver only tomorrow.
Well, they do not see that the birthday cannot be postponed.. Never ordering from them again..
Cake has still not been delivered after 24 hours. Birthday is almost over..”
“Delivered old and stale flowers.
Complained over email.
Team promised redelivery with fresh flowers.
Team asked for date and time slot.
Gave them preferred date and time.
Then one Ajay Kumar writes that flowers were fresh. Therefore no redelivery.
Waste of money.
Will never order from FNP again”
“Delivery not as promised and not yet done. Order SL —1143. The FNP franchisee Ramaswami at Karapakkam,OMR, chennai. Terrible. Not even answering the phone now. Why do you take orders if you cannot deliver ?”
“First they did not have the flowers I ordered and put the order on hold without informing me. Then they substituted without showing me the most rotten flowers”
“I have order a rakhi for my brother living in Canada from FNP. First, I got an email that they cannot deliver to the mentioned address and then after couple of days I got an email that it has delivered but actually Its not been delivered. Talk to their customers service representative but not useful. Total waste of money.”
“Today I ordered a date walnut cake to be delivered with extra charge paid for specific time 3 pm to 6 pm for Bangalore.At 3.45 I am getting a call your order will be delivered at 8 pm.The girl was Priya who attended me.I told her you connect me to your senior.She cancelled my order and placed a refund request without my knowledge and approval. So would suggest anyone placing order beware when your order will get cancelled you will not know.”
“I ordered my bouquet the day before & got confirmation through email, message and whatsapp. I was curious to see if my order went through and I called the store and they were very nice and communicative and helped me to double check if my payment went through. The next day they sent me a message that they would deliver it within a stipulated time and they gave a fresh bouquet to me on time! The bouquet looked exactly like what I ordered. (based in Singapore)”
“I cannot even give one star to this pathetic service with zero respect for customer service and support, let alone timely deliveries. They cannot inform if an item in the order is unavailable or if the order is on hold. They neither provide support for alternate orders nor give any update regarding an existing order. Very unacceptable and tragically disappointing company.”
“Order & delivery went well.
Flowers, Tulips, did not bloom but withered after 3days. Complain, too late. Florist complains only within 48hrs!! As far as FnP was concerned, they did their part of timely delivery!!!
I spend few hours chatting on line & realise it's all computer generated repeated automated response.
Waste of my money & time”
“I ordered a cake and bouquet...for special occassion. Previously fnp didn't made it clear that both items will be delivered separately not in one go.After contacting call centre they informed about this.My occassion was very special but the delivery process was disgusting first cake was delivered and after an hour..Spoiled the occasion totally
Hence next time no preference for fnp..”
“Product did not match description. There was no email confirmation of the order or tracking no and delivery was one hour later than given time. Customer service does not answer the phone or WhatsApp. Terrible terrible services, will be using someone else from now on.”
“Inferior service, I placed an order which was to be delivered bet time slot of 2:00 pm to 7:00pm and the order was delivered @ 10:26 pm, after continuous follow for 2 hours the parcel was delivered
Staff only gives u false commitment of delivering on time. Fake promise of delivery on time.”
“Really bad company. I ordered something to be delivered to my grieving colleague for delivery yesterday. They didn't deliver and said it would be delivered today, a guy on their chat also assured me of this. Today again they haven't delivered. I am based in the UK and I've got to say this company is by far I've ever brought from. They lie and the customer service is very bad”
