FodaBox Reviews

Name: FodaBox
Rating: 4.15

4.2 Rating 2,934 Reviews

78 %

of reviewers recommend FodaBox

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

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Phone:

03331 21 21 66

Email:

support@fodabox.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on 11th December - still not arrived and no contact. Also, I have paid. So, have you just stolen my money?”

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Posted 4 years ago

“I am very disappointed with BoroughBox, wished I had never placed an order with you, which to this date has not been received by the recipient??? I tried to contact you by phone and have sent 2 emails enquiring to the whereabouts of the order, all a waste of time. Just wondering, since Christmas and New Year celebrations have passed, are you planning to deliver the food hamper for Easter? If it has been in transit all this time, or sitting around some post office delivery room since 16 Dec I should think it is not fit for human consumption by now. I would like to cancel the order and I request a refund.”

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Posted 4 years ago

“Placed two orders early in December expecting delivery in 7/10 days. Did not arrive at destinations by Christmas, did not arrive by New Year and have not arreived yet. Would like a refund, please An order placed in Lancashire from another supplier arrived on time so hope they supply Yorkshire as well.”

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Posted 4 years ago

“I cannot write a review for something I have yet to receive”

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Posted 4 years ago

“Very disappointed, paid for express delivery on c. 15 boxes and they arrived 10 days later :( no response to my emails either.”

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Posted 4 years ago

“As I write this, on 4 Jan, the box I ordered on 12 December is yet to be delivered. London address.”

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Posted 4 years ago

“I understand that with Covid things are delayed, but I received an email saying the three hampers I ordered were to be delivered on xmas eve, but when I contacted the recipients (on the 4th Jan 2021) and asked if the hamper had arrived, none of them had! It has been impossible to contact Borough Box to find out where the hampers are. Not happy at all and won't be shopping with Borough Box again.”

Helpful Report

Posted 4 years ago

“I am still to receive my order, made on 12th December. I never rush to a negative review but with no contact above the email to say our order might not arrive before Christmas my patience is unfortunately wearing thin. New year has passed, I still do not have the Christmas gift I ordered for a family member, and I’ve had no response to requests for an order update.”

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Posted 4 years ago

“Never received the product despite the fact I was told it had been despatched, communication awful, days to answer e mails, no telephone service, chaos. I give them 1 star for processing my refund quickly”

Helpful Report

Posted 4 years ago

“Extremely poor contact center. No commitment on timelines. Overall a very disappointing experience. Other online gifting services are much better. It seems I have made a mistake by chosing Boroughbox over others.”

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Posted 4 years ago

“I have not been informed of the product has been shipped already. this was supposed to me a Christmas gift.”

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Posted 4 years ago

“It is impossible to write a review on the quality of the merchandise from BoroughBox as I ordered over 3 weeks ago and there is still absolutely no sign of the package. I would say that customer service and communication are pretty poor though.”

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Posted 4 years ago

“I tried very hard to support the independent sector this year but I'm afraid that in the case of Borough Box, the results were very disappointing. I spent a considerable sum on gifts for family and friends early in December and nearly all were so late as to be pointless. I'm told the gifts were very nice, but nobody wants a hamper of unexpected food turning up on Christmas Eve when they've already done all their shopping, and they certainly don't want boxes of luxury chocolate arriving in January. One of my gifts still hasn't arrived and will almost certainly not be welcomed when it does. I'm sad to say I won't be using Borough Box again.”

Helpful Report

Posted 4 years ago

“I received this today from support at boroughbox - can you believe it... We’d love to get some feedback on your order. In particular we’d love to know: - What was your experience like with the seller on our marketplace? - What was the contact like that you had with us? (the BoroughBox team) - How did your product taste/look? (Or if it was a gift - what did the recipient think of it?) We’re so grateful for any feedback we receive. It helps us understand how our sellers are doing, and most importantly, it means we can improve BoroughBox to give you an even better customer experience. I'd ordered two boxes in mid December - Dec 13th, nothing has been delivered - that's 22 days later! The total ignorance of the set up to not monitor, manage, facilitate indivdual bookings is wholly horrific. They are total amatuers. I'd tried to ring and email from 30th Dec on numerous occassions, they offer no comms at all. What do you think my answers would be to these questions above!! NOTE - THESE GIFTS HAVE STILL NOT ARRIVED SO THE QUESTIONS BELOW HAVE NO PURPOSE!”

Helpful Report

Posted 4 years ago

“I ordered four boxes before the Christmas cut off date. Only one has arrived, more than three weeks after the order and over a week past Christmas. I have had limited communication from BoroughBox and have been left very embarrassed by their service. I will never use this provider again, despite the fact they are supporting local businesses. Terrible.”

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Posted 4 years ago

“Cannot review the product as we have not received it yet. It was meant to be a gift. So I am very disappointed.”

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Posted 4 years ago

“Ordered on 13th December as a Christmas Gift. Christmas is officially over and no sign of delivery yet”

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Posted 4 years ago

“hampers ordered through you but supplied through Ginmeister arrived in good time for Christmas. Not good enough BoroughBox. ref 100132123”

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Posted 4 years ago

“I made an order over two weeks ago which was for delivery on the 23rd December as a Christmas gift. It was never delivered. I have sent a number of emails, phoned and left a voicemail. I have received no response as of yet. Lastly I requested a refund via email but also got no response. I would appreciate it if a refund can be processed and if confirmation of this can be sent via email to me”

Helpful Report

Posted 4 years ago

“Terrible!!! This company are more than happy to take your money, then fail to actually send out the orders. If you don't have the capacity or the stock, don't take the order - it's really that simple. Taking orders for what you know you can't deliver is verging on criminal. BOROUGH BOX WILL LET YOU DOWN, BUY FROM SOMEONE ELSE!!!!!!”

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Posted 4 years ago

FodaBox is rated 4.2 based on 2,934 reviews