Ford Reviews

Name: Ford
Address: Abbot House, St Albans
Rating: 1.54

1.5 Rating 270 Reviews

12 %

of reviewers recommend Ford

Company Reviews

Questions

Metrics

1.5

Based on 270 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Phone:

020 3564 4444

Email:

flinform@ford.com

Location:

Abbot House
St Albans
AL1 2RW

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"This is the worst company ever to get a car from I went through so much was over charged from the price advertised and what we agreed on so when I mentioned it when calling back the guy literally had a not bad but horrible attitude talked to me like I was nobody si they definitely don\u2019t value customers but on top of all that, the seller stole from me off the vehicle I was purchasing they told me they would reach out to him to find out what he did with it, I waited a few days then I called back just to be given the run around but I found out that he was eventually fired because it happened to several people including myself and although they are responsible for their employees and they were aware of these complaints the problem was not rectified because they weren\u2019t concerned, I went through so much to get them to fix a part that I was told would be covered under the additional warranty I purchased which in pitching his sales he said it covers bumper to bumper damage and coverage for an additional two thousand and something dollars and after having the vehicle a couple months the inside panel from both the driver and passenger door started disconnecting they said it didn\u2019t cover it but at the same time I only had the vehicle a couple of months. I reached out to one of the owners of the dealership by email and asked him to please contact me as I had recently purchased a vehicle from the dealership where he\u2019s part owner and I would like to talk with him and he never responded i know it was his correct information because he was in there the same day passing out cards saying if we have a problem to contact him directly I guess it\u2019s all apart of the scheme but then to top off all that there\u2019s a recall on a part on the vehicle now my truck was at the Ford place in Tallahassee Florida at the time because the tail lights had went out, I got an oil change and alignment they didn\u2019t bother with the recall I live in Georgia so I took it to the Ford dealer their to address the recall and the one guy looking at the computer asked the other guy what to do and while I\u2019m standing there he says well you print it out and stable something but anyway he says but if our guy doesn\u2019t want to do it we\u2019re not gonna do it I was shocked I mean snobbish but in front of the customer but if it was something I was paying for it wouldn\u2019t be an issue then I called Ford Motor Company at the (800) to let them know about the experiences I had because if it\u2019s a recall it\u2019s a requirement and deemed as something serious so how can I go about this I don\u2019t want to be driving and something goes wrong and I get injured he replied find a dealer who is willing to do it so I says that\u2019s why I called it says you call call Ford for help because these two refuse to fix it, he replied they can pick and choose if they want to do it or not so I said sir so you\u2019re saying even though it\u2019s a recall they still don\u2019t have to do it he said no so you just have to keep checking until you find somebody who will."

Laura

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a night a 2024 Ford F350 lariat I was on the way to Vegas in the middle of the desert. AC went out. The rear tail lights went out. I went to the dealership in Vegas. They told me that this is an ongoing thing and they have no parts to help me Bought the truck five days prior had 400 miles on it. The dealership knew this was going on and they still sold the truck. My business is losing thousands of dollars so if anybody’s plan on buying any Ford super duty, I wouldn’t there’s problems with them there’s gaps in the bed Electronics aren’t working like they’re supposed to. There’s a lot of problems with them!”

Helpful Report

Posted 9 months ago

“In July 2021 we bought the new Ford Explorer ST thinking this was the SUV of our dreams but it turned out to be a nightmare because with 12k miles it started to make some noises, one directly from the engine and another that until today they couldn't find, so they opened the engine and changed CAM PHASERS AND OIL PUMP so we didn't make any report trying to change it I sold it back, now in 2024 and with 30k miles this happened another time so for the 2nd time they were opening the engine this time I decided to claim with Ford Moto to by back or replacement, as this car is not a cheap car but this is being a problem because they say I should have done it the first time at over 18 months or 18kmiles. I explained everything to them and they simply asked me to call Better business and dispute there to complete it They replaced the part for the second time and when the mechanic went to do the test drive he saw that the part that was replaced was defective and now this part is back order and there is no forecast for delivery. In short, if the BBB does nothing we will be with an expensive 30k miles car with on it and engine historic condition that has already been opened 3 times So disappointed with Ford customer service”

Helpful Report

Posted 9 months ago

“I bought a 2013 Ford Explorer base model, the build date is six of 2012 and Ford cannot find or locate a rack opinion steering Electric no power assist parking. And if they can find it when they say they can't. It will cost me over $2,000 but they can't find one. My vehicle is more or less junk, it's a beautiful vehicle but it's junk. Can't drive it because the steering wheel is locked up due to the gearbox is frozed up. It almost cost me to have a head-on collision with a semi because I couldn't completely make my left turn. It's been down for a while and Ford will not help me I'm getting this fixed so I can drive it again. Ford does not care, they want you to spend your money on something that they cannot get fixed and it will be over five grand if they can locate something. My vehicle only have a 3-month window on manufacturing date because they did not put no more of these ones in you too they found out they f***** up. And they know it. Please do not buy a Ford. They don't stand by their work or parts. They don't care as long as their owners president Incorporation makes their money. Ford offered me $2,000 to buy my vehicle the way it sits. And it's worth $15,000. Once again do not buy Ford they don't care about you only your money. Anybody wants to call me out on this. You can get in touch with me.”

Helpful Report

Posted 9 months ago

“WARNING!!!! If you purchase a BlueCruise subscription or your vehicle includes a prepaid 3 year subscription to Ford BlueCruise, you will NOT receive any refund from Ford if the vehicle is sold before the subscription is over, if the vehicle is damaged for a loss, or if BlueCruise does not work. Ford has terrible customer service per reviews and by JD Power surveys. They have terrible quality control and really don’t care about current customers or retaining current customers. This is particularly true for their MachE and Lightening vehicles.”

Helpful Report

Posted 9 months ago

“Worse customer service or should I say no customer service. $100,000 truck and get treated like I brought a piece of junk in.”

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Posted 9 months ago

“"Loss of engine oil pressure" came on my display on 6/17. Took my car to the Quick Lane at Jones Ford. I was given paperwork concerning the 23S64 recall to take to Services. According to the recall, I should not drive me car. I asked for a loaner or rental. Mr. Glover told me he could not help me. I called corporate and a guy gave Mr. Glover instructions on getting a SSSC form done. I went back 2 days later, nothing. I called again on 6/19, Mr. Glover was again instructed by Naomi in corporate to do a SSSC, because he did not do the first one. I called 2 days later and Mr. Glover stated it took 48 hours to get the approval plus he had to gather all the info about the parts needed for the recall in order to complete the SSSC. He was given the information the man in Quick Lane gave me. After 5 days without a car, I called another dealership and as soon as I can get my car moved from Jones Ford to Berkeley Ford, they said they will begin the process to get me a car. If the process is successful, that means Mr. Glover lied. He lied about the time it took to prepare the SSSC and how long it would get approved (48 vice 24). I would like to know why I was treated in such a manner. Silly me for trusting Ford.”

Helpful Report

Posted 10 months ago

“WE WILL NEVER OWN ANOTHER FORD AGAIN! Bought a Platinum Expedition new in 2019. Have had NOTHING BUT TROUBLE. So much money in service for a new and expensive car over the last 5 years. We have been to Ford Columbia, Ford Hendersonville, Ford Franklin and Ford Nashville. Now Reiselman Ford in Dickson. Ford Corporate has been a nightmare as well. Our service representative at Reiselman Ford just told me he owned a Toyota for all the same reasons… We are finally trading our horrible Ford it in for a Toyota which is always a great car - and ALWAYS GREAT service. Get a Toyota and go to Beaman Toyota- great service. Or get a Subaru and go to Waltrip Honda/Subaru. DO NOT BUY A FORD. (I would give it zero stars but it’s not an option- had to put one star.)”

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Posted 10 months ago

“1 star is 1 too many for Ford. I have had my Ford ranger serviced by a Ford main dealer from new, it now requires a new engine and Ford are not interested in contributing towards the cost even though it actually seized up in their hands!! Why any mechanic would get in a car with low engine oil pressure and try to drive it into a workshop is beyond me. I have now purchased an Isuzu so I can carry on working as they would not even provide a courtesy vehicle suitable for towing trailers. If these pick ups are not designed to work then take them off the market. Simple as that”

Helpful Report

Posted 10 months ago

“I wish I could leave zero stars. The absolute worst costumer service I have ever encounter. Super rude and demeaning. Go with any other car. Seriously, awful.”

Helpful Report

Posted 10 months ago

“I will start by saying that we will NEVER buy from Ford again. We have 3 Ford vehicles at this time, an F450, Ford Bronco (which has multiple recalls) and a Ford Ecosport. The Ecosport that been down since the end of January!! The recall on that was to be rolled out the 2nd quarter of 2024, now I am being told that it will be 1st quarter 2025!! So who really knows!! Have talked to multiple (and I mean multiple) dealerships and Ford Customer Service numerous times in the last 5 months and get no answer. I was told on June 10th that the dealer can request a long tern rental as of June 7th (that was when they supposedly pushed out new updates on the recall), but when you call the dealerships they act stupid and don't know anything about it. I have had enough!! But from reading other reviews other people are having the same issue as we are. So Ford definitely does NOT take care of their customers and/or repeat customers!! They are about making the sales and getting ready to roll out all their "new" EV lines, which is BS!! No one takes pride this their work anymore!!”

Helpful Report

Posted 10 months ago

“The driver's window has not been able to go down and the door started making a very loud squeaking sound in my 2020 Ford Escape. The dealership said that this was recently recalled and we could just wait until whenever they decided how and when Ford wanted to fix it. So finally, our local dealership said that they could fix it. We made an appointment to bring it in TO BE FIXED. My husband drove it to the dealership for the appointment TO BE FIXED. He was told that they would look at it, figure out what was wrong, place the order and get back to us. So disappointed. This is definitely not the first time that a Ford dealership has given misleading and incorrect information to us. So now the window and door are still broken until Ford decides to fix it. We will not ever buy a Ford again.”

Helpful Report

Posted 10 months ago

“I call Ford satisfaction customer and beginning they told me they repair my truck about recall ,I never received the notice after dealer check the problem and charge for inspection the Ford satisfaction program they said not because the recall no longer for my truck very bad vehicle”

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Posted 10 months ago

“Bought a "bumper to bumper warranty from dealer, you better read the micro fine print, some thing not included. Not bumper to bumper. Fucillo ford, now Hugh ford. Why the name change, obvious. $3500 repair later is when you discover the truth. Won't get another ford, to bad, love the car but hate being lied to more.”

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Posted 10 months ago

“We bought a new Ford van in 2020 battery kept going flat ,Ford would not replace it ,so we fitted a new one ,problem solved ,so that tells me Ford warranty no good ,ran fords for 30 years not anymore,John .”

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Posted 10 months ago

“Bought 2014 Escape 2 years ago, and a few hundred miles outside of the warranty coverage, which the dealership did not make clear that I had, my transmission broke, costing me over 5k. It would have cost over 7k for them to fix it, so I took it to Aamco instead. Now, a week later, it's jerking and stalling again, but this time it's saying, "service engine immediately". God knows how many thousands this will cost to fix, for a car worth maybe 5k, and which I owe 15k on because the last Ford I had suddenly failed and I couldn't afford the 5k to fix that one so I rolled the car payments from it to the current one. Ford has been the worst car experience of my life, and I will never buy a Ford again in my life, ever”

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Posted 10 months ago

“I took my car to st.peters road ford dealership to get them to see if it's the computer or the tranmission that was wrong with. When I gave it to them it ran and drove forward a bit. They didnt check if it needed the computer just put it in and it didnt work they took it back out. Charged me for the labour and when I got it back it didnt start anymore and my part and receipt for the part is missing so I cant even take the part back. I am so disgusted. I am hoping monday they have my part and receipt and they get it to start on their own expenses as they made it worse then I gave it to them.”

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Posted 10 months ago

“All I wanted to know was where a certain configuration of a vehicle was. The site couldn't do that. It forced me to a local dealer that didn't have what I want.”

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Posted 10 months ago

“Never again will I buy a ford. I have a ford 2016 Explorer. A water pump and timing belt cost $5022.00 at Thousand Oaks Ford after only 100k miles. The value of my car is $11,000 in excellent condition. You do the math! Ludicrous! There is a class action lawsuit against them, and they turned a blind eye because they put the pump in such a stupid place, even their mechanics have to spend 10 hours to get to it and they don't have the manpower to support their screwup. Nobody is dying from it so they can ignore it and stick it to their customers. Well, never again! Horrible company!”

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Posted 10 months ago

“Ford customer care are clueless, useless, rude and incompetent. I was promised compensation for loss of income after my Ranger took almost 2 months to fix under warranty. I was always ahead of them with knowing were my vehicle was at and I would be telling ford what’s happening. I supplied more than enough information to prove loss of income then they denied me anyway after a lengthy delay. Further more I have made several attempts to follow this up, every time this takes weeks/months with super slow replies from them which always ends with a false email address and disconnected call back number given to me. Used to love Ford, but I went and bought another vehicle this time.”

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Posted 10 months ago

“Ford Won't buy back a 13 Ford Explorer that has 3 recalls, DMV won't register the car due to outstanding high risk recalls, I can't sell the car either, I'm stuck. Since there's no tags its parked and I can't even use it. I'm going to retain an attorney to sue Ford, DO NOT BUY FORD CARS. They don't stand behind their products. customer service is horrible.”

Helpful Report

Posted 10 months ago

Ford is rated 1.5 based on 270 reviews