Ford Reviews

Name: Ford
Address: Abbot House, St Albans
Rating: 1.54

1.5 Rating 270 Reviews

12 %

of reviewers recommend Ford

Company Reviews

Questions

Metrics

1.5

Based on 270 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Phone:

020 3564 4444

Email:

flinform@ford.com

Location:

Abbot House
St Albans
AL1 2RW

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"This is the worst company ever to get a car from I went through so much was over charged from the price advertised and what we agreed on so when I mentioned it when calling back the guy literally had a not bad but horrible attitude talked to me like I was nobody si they definitely don\u2019t value customers but on top of all that, the seller stole from me off the vehicle I was purchasing they told me they would reach out to him to find out what he did with it, I waited a few days then I called back just to be given the run around but I found out that he was eventually fired because it happened to several people including myself and although they are responsible for their employees and they were aware of these complaints the problem was not rectified because they weren\u2019t concerned, I went through so much to get them to fix a part that I was told would be covered under the additional warranty I purchased which in pitching his sales he said it covers bumper to bumper damage and coverage for an additional two thousand and something dollars and after having the vehicle a couple months the inside panel from both the driver and passenger door started disconnecting they said it didn\u2019t cover it but at the same time I only had the vehicle a couple of months. I reached out to one of the owners of the dealership by email and asked him to please contact me as I had recently purchased a vehicle from the dealership where he\u2019s part owner and I would like to talk with him and he never responded i know it was his correct information because he was in there the same day passing out cards saying if we have a problem to contact him directly I guess it\u2019s all apart of the scheme but then to top off all that there\u2019s a recall on a part on the vehicle now my truck was at the Ford place in Tallahassee Florida at the time because the tail lights had went out, I got an oil change and alignment they didn\u2019t bother with the recall I live in Georgia so I took it to the Ford dealer their to address the recall and the one guy looking at the computer asked the other guy what to do and while I\u2019m standing there he says well you print it out and stable something but anyway he says but if our guy doesn\u2019t want to do it we\u2019re not gonna do it I was shocked I mean snobbish but in front of the customer but if it was something I was paying for it wouldn\u2019t be an issue then I called Ford Motor Company at the (800) to let them know about the experiences I had because if it\u2019s a recall it\u2019s a requirement and deemed as something serious so how can I go about this I don\u2019t want to be driving and something goes wrong and I get injured he replied find a dealer who is willing to do it so I says that\u2019s why I called it says you call call Ford for help because these two refuse to fix it, he replied they can pick and choose if they want to do it or not so I said sir so you\u2019re saying even though it\u2019s a recall they still don\u2019t have to do it he said no so you just have to keep checking until you find somebody who will."

Laura

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ford has had an outstanding safety recall notice (24S02). A-Pillar dislodges from the Explore SUV 2011-2019. They have known about this issue for over 13 months. They have done nothing to service this issue at all. I recommend that people stay away from purchasing this or any Ford vehicle as clearly the company has not no desire to resolve safety issues after they sell you a car.”

Helpful Report

Posted 3 months ago

“My engine needs to be replaced after a well known recall issue that Ford had known about for 8+ months and have been waiting on parts for it to be made. It’s ridiculous and concerning that it’s taken close to a year for a product to be made that is a serious safety concern. Now that my engine is finally blown, I need to cover the remaining cost of a rental car- Ford covers $42/day while it gets fixed. Although I’m thankful I don’t need to cover the cost of the engine, I don’t believe I should be putting ANY money towards something that is a result manufactured error. Good thing I had CAA as I was out of town when all this happened.”

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Posted 3 months ago

“It just keeps getting worse with this company. I had to bring my Truck to 3 different dealerships for the same issue. In that time they had my truck for over 2 months in days. The last time they had to put a motor in it and the dealership said they had no rentals. I ask if ford pays for a rental since its still under the 5 year 60k power warranty. For the first 2 1/2 weeks they wouldn't approve it because they need to know 100% it was with the motor even though they have tried fixing it 7 times before that. They finally approved the rental and I had to pay for it and they would reimburse me after. I need the rental for 10 days. Told me to go to enterprise for the rental. This was in September 2024. It sucked that I only got it for 10 days but it is what it's. End of story right...... nope called the dealership and ford headquarters couple of times because we were in December and haven't heard anything. Told I would get a call back 2 times in the last month. We'll today Jan 13 2025 I called back and it's sounding like I'm out the $800 plus because the rental car enterprise gave me wasn't a Ford. Never was told anything about what kind of car I needed to rent from ford. I've gotten rental cars over the years from ford dealerships that weren't ford's. This company is horrible and as someone that has owned 6 ford's personally and 5 through my business. I will never buy a ford vehicle again and I won't let any friend or family members buy one. This is completely nuts. Wish I could give it zero stars. 1 is too many”

Helpful Report

Posted 3 months ago

“I would give zero stars if it were an option. My $50,000 2022 vehicle has had multiple issues from brakes, electrical, drive train, and interior cosmetic issues. They have no interest in figuring out how to solve my issues. I've had to take it to my small town garage to find out what's wrong. The leather on my seats is cracking. I've owned the vehicle for 2.5 yrs! It is passed the 60,000kms (because I drive into the city for work) and because of that none of the issues are covered, even the seats. To note, my partner has KIA that is past its 60,000kms and has a cracked leather seat and they didn't even hesitate to offer a replacement. Ford could care less about providing a quality product and does not stand behind their product. No customer service as well. With the drive train/braking issue, I took it to the dealership. They drove it around and could not get the intermittent issue to present itself. They did not remove the tires to look at the braking system (I know this because when I took it to my small town garage they did, and said that it was obvious if the tires were removed.) The dealership tried to charge me over $150 for a diagnostic fee for just driving it around and not actually doing anything! I can go on, but the point is that I thought it was just the dealership providing questionable service, but when I called Ford Canada they had the same kind of response that left me feeling like now that they have my money they really don't care whether I'm a satisfied customer or not. To note, I don't usually leave reviews for anything because I find hashing it out again online to be too much focus on the negative in life, but I have to leave this because I do not want anyone else to waste their money on this company. I'm a single mother with a single income (no child support), putting one kid through university and 2 in highschool. I can't afford to have unexpected repairs, which is why I buy new so I have a reliable vehicle. The way I've been spoken to and treated by the men of the dealership has been degrading (of course only after they had my money). If you are on a restricted budget, a woman or just don't want to be screwed by a company who has no consideration or customer loyalty then DO NOT BY A FORD!!!!!”

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Posted 3 months ago

“i purchased a new escape 7 months ago and it has had the warning lights come on 33 times. it likes to engage the emergency braking system for no reason and has been known to switch the headlights off on its own. while it adds fear and excitement to every drive I'm getting fed up with the lack of help from the dealership and the company. this is my 4th escape and will be my last ever ford.”

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Posted 3 months ago

“I purchased a Ford F150 Lightning on November 21,2024! Instead of taking an additional $2,000 off, I opted for the charger and installation of the charger! As of today, January 8,2025, my charger has not been installed! I’ve made several attempts to contact Ford customer service, with no success! My F150 came with a level 1 charger and yesterday I made a trip with my truck. At the end of the trip, I was down to 9% battery left! When I plugged the charger in, it will take 5 days to reach 100%!!! Take my advice, DO NOT BUY A FORD EV VEHICLE!!! Fritz Tobrocke”

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Posted 3 months ago

“Four doesn’t care about their customers”

Helpful Report

Posted 3 months ago

“Purchased a 2024 Expedition limited edition 3k miles in the panoramic sunroof just shattered!! Nothing hit it it just burst with glass landing on my children!! Took it in for a technician to check it out and they said a rock hit it just Wow!!! I did some research and what do you know ford is being sued for unexpected sunroof exploding!!! FORD IS TRASH I HATE THAT I WENT WITH FORD FIRST AND LAST TIME!!!”

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Posted 3 months ago

“In all my years, I have never had a worse experience when purchasing a car. Although the salesman was excellent, all he did was shuffle back-and-forth to the sales manager, who sat upon his “throne” and dictated all of the unnecessary costs that I was subjected to. The first car I test drove, being a bronco, was truly dangerous to drive, but the salesman said he would simply recharge the battery to make it all better! Seriously? Then, when I found another vehicle, that was more money, of course, they waited until the document signing to hit me with excessive document fees, paint, coating fees, and some kind of theft prevention fees, which was nothing more than a bogus one year insurance policy As represented for the cheap etching that was placed on the car. They refused to show me their dealer invoice until “after I bought the car” and for which they were all in a hurry to go home for the day and where I never received it anyway. I traded in my Jeep Wrangler, where they offered me way below market value because it had to be sent to auction, however, just this morning it was reconditioned and placed up for sale on their parking lot. This dealership is the epitome of the car sales “hussle” that has destroyed the auto industry in this country. I suspect that many of the positive reviews posted may have been inauthentic. So, to be more Specific, below, please find the various and erroneous charges you will meet and as “pre-printed” on their closing cost form: *Doc fee:$689.00 (just check the internet for the Appropriate Fee in NJ.) * Mysterious theft, deterrent: $339.00 * Mysterious interior/exterior protection: $342.00. Shame on me for not walking out, but it was very late and I had already returned to this dealer-from the previous day. Buyer beware!”

Helpful Report

Posted 3 months ago

“I was duped by FORD COMPANY, which stole my hard-earned money. To be quite honest, it was difficult for me to approach several reputable recovery companies to ask for assistance in getting my money back. Fortunately, I was introduced to aixaLtd .COM. I nearly believed I had lost everything until I contacted aixaLtd .COM, who assisted me in recovering my lost assets in just 48 hours.”

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Posted 4 months ago

“Man Ford really has some balls! I’ve been having issues with my AP module since 6 months after buying a new car. It was recommended while under warranty to be fixed. But the part was on back order. Then I moved took it into 2 places 5 TIMES. that jerked me around “updating”it making it worse. Refused the original recommendation of replacement. Now it’s not under warranty and they finally say “ya this needs to be replaced” and want me to pay full price for it. SHAME ON YOU FORD!”

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Posted 4 months ago

“When attempting to withdraw my funds, I discovered that both of my verified withdrawal methods had been inexplicably disabled. Despite multiple inquiries, the responses consistently demanded additional payments. Frustrated and dissatisfied, I ultimately turned to M E R S E Y H I P** C O M, who efficiently facilitated the recovery of my investments and income.”

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Posted 4 months ago

“Buy back on a 23 escape st that motor blew up. Got 1400 back out my 7200 invested. Ford it junk to me now. 45 year customer. Toyota now.”

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Posted 4 months ago

“FORD LIGHTNING IS A SCAM! I bought the platinum right off the showroom floor. It would be a great truck; it wants to be. Alas it has been in the shop 3 times in the first year for everything from re programming to complete battery change. All of those things were covered by the warranty and handled well by the dealership. The big hustle comes with the home charging station. That broke within months. Red light came on and wouldn’t charge. Truck display said charging station fault and truck charged fine everywhere else. I called to get it warranty replaced. After hours literal hours of calls an transfers they wanted to “diagnose it over the phone “ at one point they asked me to open the unit while plugged into an 80 AMP breaker installed by a professional electrician! I refused and continued to tell them I had e mailed photos of the red light on the unit and the truck display saying it was faulty. They wanted more proof. I had to have the electrician come out and “diagnose” that it was in fact faulty. They agreed to pay for the diagnostic as well as the uninstall and reinstall the replacement cost. Finally they had me send it back and mailed a new one via pony express or whatever the slowest possible delivery service is. After months of not being able to charge the vehicle (and I live in the country near NO charging station) I finally had the replacement installed. I was now out $2,700 to the electrician not including the initial installation cost I had to pay. I spent many more hours of calls trying to get them to pay for the diagnosis and re install they promised to pay for. I was treated so rudely by my assigned “specialist” that I requested multiple times to report her and be switched to a manager or anyone else to no avail. Now we are at a full year later and the same rude specialist calls me long after Inhave given up on getting paid back. She wants me to send the same invoices I had sent many times. I did. She then called and said they would only pay for the reinstall not the diagnostic which THEY required! I said I disagreed and it was unfair and dishonest but send me the refund. She hen called back and told me upon “further review” they would only give me $300 refund on the $2700 in invoiced costs I had incurred. $300 out of $2700 on a $100,000 truck!!! NEVER BUY FORD!”

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Posted 4 months ago

“The largest piece floating at the top of the bucket!. I've purchased more replacement parts from this company and they will not honor a warranty on their Ford Motorcraft parts!. I have purchased from other companies I have purchased from Ford directly they refuse to even acknowledge my request nor will they return my emails!. Now I file my complaint against their business license. With the Federal Trade commission. Better Business bureau. Consumer affairs. And every other consumer agency that I can contact.”

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Posted 4 months ago

“I have been a Ford guy since 1997, this is my fourth F150 and it will definitely be my last, I would strongly suggest to anyone who is considering buying a F150 now to stay away from them. In May 2022 I bought a preowned F150 xlt from a dealership in Brampton Ont, Canada, on receiving the truck it was at 52,000+km and at 60,000 +km it started giving me a loud clung sound when starting as if it wants to jump out of park gear mainly in the mornings or after a short drive and also has a rough shift when changing gears. I took it into the dealer, on reaching I met the new vehicle manager who took a ride with me to experience what I was talking about, I was asked to bring it in the following week, after there assessment I was told it was a software issue that they will have to reset because the previous owner driving habits are different from mine, I was then told to drive it for 1,000km after the rest was done for it to make adjustments. After about 10 to 11 months the sound came back but it wasn't as bad as before and only happens once in a while, about 3 weeks ago it started skipping gears with a slamming sound when changing, I called Ford Canada to find out if there was a recall on the problem and they said no, because after doing my research I realized there were a lot of people having the same problem I even stopped at the stop light and it was stuck in 7th speed when I got the green light I had to be gasing it before it change back to 1st speed. Ford have been having major issues with these 10 speed transmission since about 2018. The lady I spoke with at Ford Canada ask me to take it back to the dealership where I was told after there examination that I had missed 2 software updates that I did not get a notice or a call about, now I'm been told the transmission needs a rebuild, I informed the dealership that I had called Ford Canada and lodged a formal complain since then the dealer has been back and forth with Ford Canada over the matter which they are now told the rebuild will have to be at my expense which is about $6,000. Ford Canada is not willing to cover the cost when there is a defect with the transmission shortly after buying the truck, I also asked the dealer what about the power train warranty because the truck is only at 85,000+km they said it is either 5 years or 100,000km and the 5 years has passed. This is now the 4th week my truck is at the dealership and I can't get any where, I have a loan car from them which they might ask me to turn in any time soon. My advice is don't buy a Ford F150 truck even the new ones are turning up at the dealers with transmission issues.”

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Posted 5 months ago

“I am so disappointed in ford. They use to make good motors. I have a 2013 f150 with a 5.0l and it only has 109k on it and the motor is already junk. I am a big ford fan but after spending everything I have to get this truck. I rather drive any other brand of trucks out there. I even did all the maintenance on the truck and it still broke down”

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Posted 5 months ago

“No compre un vehículo de Power Ford. Compré una camioneta de $ 65,000 y tuve que hacerle mantenimiento seis veces por el mismo problema y hablé con la gerencia de Power Ford y me dijeron que lo sentían, ya nos habían pagado. Así que debes saber que una vez realizada la venta, ya no eres importante para ellos. Hablé directamente con Ford y tampoco me ayudaron, así que tenga cuidado al comprar en Ford y Power Ford en Albuquerque.”

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Posted 5 months ago

“I’ll never buy a Ford vehicle again. I’m spreading the word everywhere I can how they treat their customers. I’m not talking about the dealership, I’m speaking about Ford Motor Company. In Jan 2023 I purchased a new overpriced F150 XLT. Two months later I couldn’t drive it because the rear axle bolt broke. I was stranded in the middle of nowhere ND. The dealership “fixed” the issue. A couple months later it broke again and I was stranded in below zero temperatures in ND again. I was able to limp it back home 13 hours away. The dealership “fixed” it again. Apparently this has been happening to other vehicle so Ford sent out a recall on this issue but it wasn’t for a complete fix, it was more of a bandaid until they figure out what’s causing the problem. A few months after the recall the same exact issue happened again. The GM of my local Ford dealership said Ford doesn’t know how to completely fix this issue and it would keep happening to me. This happened to me 3 times and I was left stranded and vehicle less I called the Ford Motor Company and explained to them that I had a lemon and I would like them to buy it back or replace the vehicle. Ford said no because it was a recall issue now and I had too many miles on the vehicle. What kind of customer satisfaction is that? I was completely screwed over and robbed of my money. Ford refuses to make this right. They just don’t care about their customers and they make a horrible product. Please don’t give Ford your time or your money. They’ll screw you over too. It’s all about the bottom line and their profit instead of the people who work hard and buy their vehicles. Please spread the word.”

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Posted 5 months ago

“Keys locked in Ford Edge while it is running. Started the car, then needed to grab my jacket from the trunk. After getting my jacket, and shutting the trunk, I could not get back in car. FIX THE DEFECT FORD!!! Hopefully no one else runs into this problem, I certainly will not with a Ford. Never buying Ford again.”

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Posted 5 months ago

Ford is rated 1.5 based on 270 reviews