“I paid extra money to have my husband's anniversary gift basket be delivered today. I wanted thos extra goft because I am a paramedic and had to work 14 hours today. I wanted my husband to have something from me delivered today since I couldnt be there with him. It never arrived. I received no email, no voice-mail, and my husband never received a phone call. The only thing customer service did is give me a credit of $3.19 with ZERO explanation of what happened. I won't be using this company again and I recommend no one else does either. I'm supposed to receive the order "first thing tommorrow". All I wanted to do was open a bottle of wine and share some candy with my husband since I am mandated to work and we couldn't go do anything special. My plans for the night are ruined, but at least I got a credit of enough money to buy a cup of coffee....”
“Ordered a beautiful floral arrangement according to the picture on From You Flowers website. It was delivered to my friend and she sent me a picture. It looked nothing like the picture on their website. I was disappointed and embarrassed. See what it should look like compared to what was delivered to her below.”
“I would give no stars. They are a scam stole $70 worth of sympathy flowers.
They are liars, they will say delivered and it was not. They will say we will resend and they will not. They will refuse to give you florist number.
Do not use them!!!!”
“Long story short, the poinsettia I ordered was either never delivered or delivered to the wrong address, though I got a notice that it was delivered this week.
The plant was a variety my sister, a gardener, saw for the first time a few weeks before and fell in love with, so I knew it would be a great Christmas surprise to track one down and have it delivered to her. Instead, when I didn't hear from her, I had to text and ask if she'd gotten it. Not only hadn't she received it but by the time I texted her, she'd already researched the variety on her own and found one locally.
The company kept saying they'd deliver another to her, but by that time the surprise was ruined and she didn't need two. I had to come up with another (not so thoughtful) gift at the last minute.
I'm supposed to be issued a refund, so we'll see. I was also told there would be a free arrangement on my account but just looked and there isn't.”
“Please fix your online ordering system - your flowers are beautiful when they are delivered but something is wrong with the online ordering glitch - it stalls at the certificate information (it's either YES/NO) - you can't proceed from here to placing the ORDER and fix it/or I'm not going to spend 30 minutes calling the 800 number trying to do the ENTIRE order on the phone, please fix it I love your flowers I've used your company several times BUT YOU HAVE A PROBLEM!!!”
“AVOID THIS SCAM FLORIS! They don’t care‼️ I paid a lot extra to make my flowers the biggest but my friend received a small one!! I even gave them a chance to rectify it & sent over 10 emails almost everyday and no a single reply!! How is it even allowed to ignore customer? I paid almost $100 for the flowers and they’re not even medium!!!!!! THIS COMPANY IS ONLY INTERESTED WITH YOUR MONEY, once you paid you doesn’t matter anymore!! SO DISGUSTED‼️”
“Ordered a Deluxe assortment, which was supposed to have a blue vase. No premium assortment- flowers wilted, and no blue vase- paid $75 for a lousy assortment in a cheap clear vase.”
“On 10/6/22 I ordered "How Sweet It Is" bouquet from fromyouflowers.com in the "Premium" size which is the largest size offered. The regular price is $59.99 plus shipping and taxes. The picture of this bouquet on the website shows 7 large roses and 17 small roses in the bouquet. The bouquet received had about 3 big roses and 3 small roses and was filled with filler leaves, Lillies and carnations. Colors, flower types, and quantity were not even the same or close. I understand substitutions are allowed but this was just unreasonably different and smaller/lower in quality. Upon seeing the flowers, I called customer service to complain and ask for a refund. They granted my request. However, they did not mention needing to return the flowers. Now the person I sent the flowers to just called me and told me the florist came to their house and took back the flowers. They did not tell me this would happen when I talked to customer service. This is the worst and most unprofessional service I have experienced. This is not a company I would trust with sending anyone you know a gift. Customer service has contacted me in response to my review asking for my order number, but I doubt there is anything they can do to right this situation.”
“DO NOT WASTE YOUR $ OR TIME. Twice i ordered flowers for my my mom, and twice, the order was nothing like what they advertised.
Second time i gave them another try, and instead of 9 Yellow roses, my mom received 3 roses! That is bull! they said they would redeliver and nothing yet. They claimed they were delivered and they were not.
Tired of calling and being on hold only to be told they are investigating.
Call 1800 FLOWERS! never had any problems with them.”
“Fraudsters. Took the entire payment in advance and just keep making promises to deliver. It's more than 10 days and still not delivered. Not only this, additional amounts were being deducted from my account till I had to block access. Terrible disappointment”
“I placed an order two weeks before i needed to have it delivered for my wife’s big 40th birthday on 22nd. On the 22nd i worked from home so i can make sure i received those flowers and give it to her that night. That afternoon nothing. i reached out to foryouflowers via online chat and they apologized saying that they can’t make it with the flowers, and they are sorry etc and will upgrade the flowers n guarantee it will get to me the next day priority delivery. I was not happy but will be busy taking my wife out to dinner etc so if it gets here the next day in the morning or early afternoon that will be fine… on the 23rd again i try to work from home just in case they try to deliver. By 1:00 pm nothing (deadline is 6:00 pm set by their company) at this point i reached out to them again online chat and again they said it will be delivered today because now it is out for delivery. ok no problem as long it gets to me early afternoon before my wife gets home than that is still fine. Now it is 5:30pm still no flowers,so i once again reached out to them via online chat and once again was told it is out for delivery. I asked them 1) i was told yesterday this will be priority delivery today why is it so late… (no answer) 2) i asked them deadline for delivery is set by your company at 6:00 pm and now it is 5:40 what guarantees do i have it will be here in the next 20 mins? at first no answer so i pushed and now the agent said I have seen delivery arrived between 7-730. (not impressed or believe them as this seems to be just another empty promises, the boy who cried wolf). I did wait till 8pm and nothing… Now it is the next day on the 24th at 10:10 am still NO FLOWERS. side note the 3rd online chat when i spoke with the agent he/she told me to call an 800# which is their automated 800# that you can’t get anyone to talk to other than bot. as i’ve already done so n entering my order number into their automatic system and only gotten a reply “can not locate your order.” I told the chat agent to call their 800# n he/she said “I am not authorized to call that number.” WHAT??? you are not authorized to call your company’s 800#??? WHAT KIND OF JOKE IS THIS!!!!!!!
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follow up…
After messaging them on their Facebook page and posting what happened on yelp (which now they must have deleted or hide my yelp post as i can not see it anymore). They told me their supervisor will call me. i told them not to call me as i do not want to talk to them. if they have anything to say they can email me as i want it in writing. the next day on the 24th i got a missed call from their 800# with no voice mail. If your supervisor really wanted to talk to me than leave a voicemail!
They did issue a refund in the early afternoon on the 24th, but said will take a few days to clear. we will see if that will process or just another empty promises just Like their deliveries.”
“BEWARE. HORRIBLE. LIARS. Guaranteed they would deliver and lied to me all day every time I contacted customer service. They kept telling me the flowers would be delivered and they never were. And after they ruined everything, they didn't even try to correct the situation or make any offer of compensation. Just despicable. I can't wait to see karma nail them.”
“I ordered the "Bright and Sunny Rose Bouquet" the day before my friend's birthday. It was delivered on her birthday, in the afternoon (I was hoping for a bday morning surprise, but OK), but it looked NOTHING like the beautiful picture. What was delivered didn't even look like an actual "bouquet," which the picture on the From You Flowers website definitely did. The flowers that actually arrived looked way cheaper, way sparser, and not "bright and sunny" at all by comparison. Very disappointing. The photos below show the difference between what I ordered and what was delivered.”
“I waited 8 hours for my guaranteed 4 hour delivery. When I contacted them, 6 hours later, they responded saying they tried to deliver. Funny, I never left the front door.”
“Ordered beautiful simple any florist could make ended up with cheap arrangement and generic vase. Very cheap will never order again and discourage anyone else from doing so!!”
“TERRIBLE SERVICE. after I did an order for Mother’s Day, they said apologize and they are going to deliver it next day, next day they refunded $5 and apologize e-mail and said next day delivery. Finally after 3 days they decided to cancel my order and never delivered. DO NOT RELIABLE FLORIST. TERRIBLE BUSINESS”
“I ordered flowers on a Tuesday to be delivered Friday. On Thursday I thought I'd check the status, said delivery exception and order will now be delivered next Tuesday. It's for my parents anniversary so 4 days later wasn't going to cut it. I chatted with the rudest customer service rep who assured me the time and date it was shipped out and said it's with UPS the delivery information will update soon. He became rude messaging in all caps when I asked what to do when the flowers arrive 4 days late and are dead. He again assured me they'd arrive fresh. Friday at 10pm, the DAY of delivery, I get an email saying the bouquet I chose is out of stock and will be delivered next Tuesday at the earliest. Weird, cus the customer service rep promised me it had shipped. When I order on Tuesday, it took 4 days to realize the bouquet was out of stock? Or what benefit is telling me this the evening it's supposed to be delivered?? I called customer service and was told next Tuesday is the best they can do. I ended up getting a refund and canceling my order and putting in a new same day order which probably won't get there either. Extremely frustrating and beyond useless and rude customer service.”
“I ordered flowers for my daughters birthday and was very disappointed with what arrived. I called the company and the agent who answered asked me if I would take a 20% refund to which I said "no" he then offered me a 30% refund and again I said "no, why are you trying to keep my money"? he then placed me on hold and came back letting me know he is going to refund in full. Do not order through this company. See photos.”
“I would like to post the picture of the advertised flowers and what arrived at the receiver as this is just ridiculous! Never ever buy from this company!!!!!”
