“Terrible experience! Purchased flowers for my anniversary. Ordered them to be sent on the 18th. A few days before hand, I get a notification that they'll be arriving on the 19th, so that's issue #1. 2nd, specific delivery instructions so they would get to my wife (she's a employee at a hospital). The courier dropped them off in the wrong department. Luckily she has a friend in that department who go them over to her. 3rd, they look terrible. Pictures of what I ordered vs what we got. Will never order from them again...”
“Ordered flowers on wed supposed to be delivered on Thursday still having got it no email sent to me that it was delivered called customer service I wish the people could speak proper English couldn't understand them I wish I could talk to someone in the united states”
“BUYER BEWARE!!! I Placed an order for my wife's birthday. When the arrangement arrived, I was highly dissapointed. Flowers were broken, others appeared to be dead or dying and the arrangement was crudely put together. I have purchased flowers in the past and was always satisfied. I called to complain and they offered a 30% refund on a $70.00 order. The appropriate response should have been a replacement. I will not be doing anymore business with FTD and I advise anyone who does to do so at their own risk. You have been warned. Footnote: I attempted to upload the photos but I kept getting a server error upload message. Shop elsewhere.”
“Never again! We ordered the Harvest Sunflower basket for my mother-in law for her birthday. The photo on the site looked lovely. What she got wasn't worth the $115 and the flowers were dried out and browning. Customer service offered us a partial refund. We won't be using FTD again.”
“I had flowers sent to me today by a friend. I am recovering from surgery and cannot even go to the mailbox right now so actually driving up my driveway and delivering the flowers would have been fantastic. Instead, the driver left them at the end of my driveway. Thankfully, someone who was coming by saw them and picked them up. Furthermore, the quality of the flowers are so bad. I was unable to use 5 stems because the pedals just fell off. The center of some of the roses were gummy and rotten. I know these blooms were not cheap and you guys should do a better job of ensuring QC is done right. Lastly, a conversation with your delivery drivers or the company you’re using as your delivery service should be had. Under NO circumstances should flowers ever be left on the ground at the end of someone’s driveway. That is just pure laziness.”
“After learning that the family of a friend who passed away requested to give to a charity in lieu of sending flowers, I attempted to cancel my flower order. I did this 4 days ahead of the order being sent. FTD's call center (in India?) offered to give a credit for a different order instead of canceling. I had to refuse and he "spoke to his manager" twice before saying my account would be credited in 5 days”
“I ordered flowers for a dear friend’s wake that was happening in another state from where I live and I could not attend.
I was supposed to receive an email confirmation once the delivery occurred. I did not receive that confirmation.
When I called customer service, I was told there was “an issue with the florist” and they would not be delivered. They couldn’t even deliver it the next day.
That’s it. That’s all they would tell me.
No notification, nothing.
Had I known, even earlier in the day I could’ve made other arrangements.
There’s no excuse for this.”
“FTD committed on Dec. 5th to deliver the flower arrangement on the 6th. By Dec. 9th the flowers had not been delivered. On December 9th I was promised that the delivery would take place on the 10th. Did not happen. On December 11th, I was promised the delivery would be fulfilled that evening. I did not take place. On December 13th, I called and was told FTD had cancel my order because the floral arrangements was no longer available. Btw, it is still available on their website for people to order.”
“Terrible, terrible, terrible
The flowers looked nothing like I ordered.
Surinder took my order. He got the names wrong twice, after correcting it, he still sent the wrong info out. He put the name of the deceased on the card!!!!
There were flowers there
that cost less than mine twice the size.
I spent 180.00. Mine were worth 75.00 if that
What an embarrassment looking at crappy flowers with the deceased’s name on it.
Terrible.
Mark pesticci”
“I ordered the Gingerbread House Mini Tree for two different households and they did not arrive as described. The tree was suppose arrive “in a tin pot with ornament's and battery operated lights.” I expected it to arrive as picture - it came in a plastic bucket with the ornaments in a bag and the lights not on the tree. So, not only did it not come in the tin pot that matches the decorations, as pictured, the recipient must supply the pot and self decorate the tree. This was a gift not a project. The best FTD was offer 50% refund, they were not responsive to my 100% dissatisfaction. I will not place another order as I now can’t trust that what I order will be delivered. The pictures show you what they publish on the website and what was delivered.”
“I received email stating that I needed to call to process my order. I called & was transferred 9 times to every non English speaking person. Then I was told I needed to speak to finance & they weren't available although the email stated they were available 24/7. I immediately got another 2 emails to call. I called again, transferred another 6 times. Finally I just asked to cancel my order. If you can't transfer the phone to the correct person how can I expect you to deliver flowers to Colorado.”
“I ordered flowers for my wife at work with same day delivery. No delivery that day. I called and spoke to someone I could barely understand and I was assured it would be delivered the next day at her work. Surprise! It was not delivered. A lot of money and delivery fees for such poor service.”
“Big cooperate take over. No more home town florist! I ordered a plant to be delivered to my daughter’s office for her birthday. No delivery person from a shop. It came in a brown cardboard box delivered from UPS! My daughter was a little concerned receiving a box at work that she didn’t know who it came from as she works in a municipal building.
I paid a $20 delivery fee for this not to mention the plant was over priced. Never again will I support the big corporate giant.”
“First, they sold me a bouquet of flowers. Then for two days in a row, I had to call because they kept switching up the flowers and making me reapprove it. Finally, they didn’t deliver anything at all and so now I’m trying to get a refund what a complete waste of time”
“I had ordered birthday flowers for a friend. I requested delivery before 3:00 as she was leaving early. They didn't arrive until after she left. Very disappointed. Will not use them again. My husband had a similar experience on Valentine's Day. I didn't get the order at all.”
“Ordered birthday flowers a day early that were delivered at 5:09 pm. If this had been her place of employment, she would have gone home for the day. She thought I had forgotten her on a significant birthday.
It shouldn't take 34 hours to deliver local flowers when this is what the business core function.
I'm still waiting to verify that what was delivered was what was ordered. I don't have much confidence at this point in the entire transaction.”
“ONE STAR IS TOO MUCH!!!! I ORDERED A RED POISETTIA WITH BASKET AND BOW. WHAT WAS DELIVERED WAS A WILTED ONE WITH ON BASKET, NO BOW AND LOOKED LIKE IT CAME FROM KMART. I ASKED THE RECIPIENT FOR A PICTURE AND SENT IT ALONG WITH MY COMPLAINT. FOR SEVERAL DAYS I GOT EMAILS APOLOGIZING AND SAYING THEY WOULD REDELIVER. THEY DIDN'T.NEXT THEY TOLD ME THEY WERE GIVING ME PARTIAL REFUND AND WOULD SEND "COMPLIMENTARY BOUQUET." IF THEY CAN DELIVER THAT, WHY COULDN'T THEY DELIVER WHAT I ORGINALLY ORDERED?! AFTER I SAID I WAS GOING TO COMPLAIN TO VISA ABOUT POOR PRODUCT/POOR CUSTOMER SERVICE, THE BETTER BUSINESS BUREAU, AND WRITE A REVIEW, NOW I'M GETTING FULL REFUND. REFUND DOES NOT MAKE UP FOR THE EMBARRASSMENT OF RECIPIENT GETTING UGLY FLOWERS!!! NEVER USE FTD!!”
