Furniture 123 Reviews

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Ordered bed on 26th of May, still have not been delivered. Order number 48425409. Can you please give me update on when will you deliver the bed.?

Helpful Report

Asked by Grazina Daukiene (3 months ago)

My furniture has not been delivered, ordered in September. Shipping Order No: 17967 Amount: 80 USD We will email you when your order has shipped. Ship To: Geray Pickle The email address given in my tracking # is not valid

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Asked by Geray (2 years ago)

After receiving 2 badly damaged middle sections of my table when is my perfect one going to arrive. Bad customer service asked me if I could get one somewhere else as they hadn't any more

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Asked by Angela (2 years ago)

Report this company to trading standards if you've had a problem. The reviews shown here are cherry picked. Negative reviews are buried. Look at the google reviews, they misrepresent their score on their website. The reviews are terrible. Quality of good is awful and customer service is worse. AVOID AVOID AVOID.

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Asked by Christina Elliott (3 years ago)

I did email to ask if you had any scatter cushions in the same material and colour as my footstool, but no one has responded? Thanks

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Asked by angela ringwood (4 years ago)

Where is my furniture? Still waiting yet you asked me for a review.

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Asked by Karin Walde (4 years ago)

Why have you not responded to my complaint of damaged mattress and bed. I have followed your procedure and you are not following your procedure for responding back. Very shoddy practice.

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Asked by Jeff (4 years ago)

What is your telephone number ? As I am happy with my purchase and would like to order an additional set of garden table and chairs the same again please?

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Asked by Dorothy Mason (4 years ago)

I’m still waiting for my dressing table it was damaged at warehouse I’m still waiting for a replacement not heard anything from use getting distressed my order number 39516630

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Asked by Carol clark (4 years ago)

When will I receive my order I was informed it would be on 23/04/2020

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Asked by Karol white (4 years ago)

Hello I ordered a recliner chair and was informed it was getting delivered on the 23/04/2020 I’m still waiting for this delivery.

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Asked by Karol white (4 years ago)

I had a pine corona wardrobe delivered Saturday, however one of the sides has a split in the wood at the top & bottom, I would l8,e this replaced please

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Asked by D M HUMPHREYS (5 years ago)

You canceled the delivery today and because of this delivery I’m off work, very bad

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Answered by Idir (4 years ago)

When are you going to get rid of that stupid and waste of time Allen key if you do a lot of people will be happy

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Asked by Fred (6 years ago)