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Furniture 123 Reviews

4.5 Rating 5,868 Reviews
87 %
of reviewers recommend Furniture 123
4.5
Based on 5,868 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

How quickly does Furniture 123 resolve customer queries?
(1 week ago)
Greater than 55% of reviewers feedback is Furniture 123 resolves customer queries within an hour.
(1 week ago)
92.56%
Industry Average
Amazing service, I will be shopping again with you in the future xx
- Anonymous
Perfect furniture match with our existing bedroom furniture. People solved problems when had to return damaged in transit package. Polite staff willing to sort speedily. Very good service & would use again.
- Anonymous
Great service from ordering to receiving goods even when the goods arrived damaged the customer service was excellent as they sent a replacement which I received without any problems and I am happy with the quality of the product and the customer service.
- Newmarch