Furniture 123 Reviews

4.5 Rating 5,868 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,868 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

How is Furniture 123 returns process?

Helpful Report

(1 week ago)

Greater than 57% of reviewers feedback is Furniture 123 returns process could be better.

Helpful Report

(1 week ago)

50.00%

Industry Average

“ worst company I dealt with. In their policy they claim they accept returns, in reality it is not like this. They accept a return when you find a company, send the item back at your own expense. I sent numerous e-mails to sales team and after sale. The only e-mail I got is a return address. Beware! ”

- Anonymous

“ Recieved outdoor furniture to find seam split in one of the chairs, tried contacting customer support team online multiple times I did as requested and sent them pictures of the faulty chair to then find the next day my returns query had been closed because they didnt recieve the pictures. ”

- Sarah Cooper

“ This is the worst company that l have ever dealt with in terms of online purchases. There was late and incomplete delivery, lack of response in relation to returns and refunds. Poor response in every respect. Calls were not returned when promised, and large packs of rejected good have not been collected despite repeated requests. Customer services number did not work. ”

- Jodie

Furniture 123 Reviews

Returns - Average