Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,025 Reviews

7 %

of reviewers recommend Furniture Village

Company Reviews

Questions

Metrics

Visit Website

Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

Write Your review

Tell us how Furniture Village made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture Village 1 star review on 9th October 2024

Susan ^paul

Furniture Village 1 star review on 19th September 2024

Sue

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same experience as the rest. Sofa ordered in July, £400 deposit, advised 18 weeks lead time. No one called me or emailed me for updates on delivery then I called last Saturday to FV customer service centre as well as the Brighton store to find out my sofa could be potentially delivered by the 7th January. Advised today the manager will contact me and no one called. I asked for having my deposit back if I cancel the order and they told me it won’t be refunded. They asked me to send email to the store as well as to reviews@ If they do not solve this issue I will be reporting this to the FHIO as they are members of this organisation for breaching the purchase contract.”

Helpful Report

Posted 3 years ago

“Been waiting for a Sapporo dining table chairs and sideboard since June. It’s now mid November and the promised delivery from September has still not happened. They never call you and are hard to reach. It’s terrible customer service but pre pandemic they were good. Gone down hill massively. Considering cancellation now.”

Helpful Report

Posted 3 years ago

“Terrible company broken promises nil after care sale service zero customer satisfaction missing order parts no one willing to help tried to contact on several different occasions still waiting for reply beware using this company”

Helpful Report

Posted 3 years ago

“I have reached to that point that I feel that there is nothing more I can do to get my case sorted. Dealing with Furniture Village people is just frustrating. Call after call to try to get through with my case, even dropping into the shop several times haven’t sorted anything!!! They would never say they won’t do it but, nothing gets done. I have an agreement with Hitachi one of their lenders when placed my order which I was told that will be delivered in 16 weeks time due the Covid-19 delays however that time was doubled and in the END one of my furnitures was never delivered due of “perfect organisation” they have in order to get things done!! In the end I achieved to cancel the furniture that was missing but even one year later I am still paying for something that I have never received! Is just so frustrating. How hard is that, all they have to do is, get in touch with their lender and notify them to reduce the principal agreement so I can pay the right amount… Again I can’t describe in words the frustration that I am going through paying for a furniture that I have never received. And having to cope with inefficiency of a “prestigious” UK customer service Brand. Avoid at all cost any trouble with this company”

Helpful Report

Posted 3 years ago

“Wouldn’t recommend Wouldn’t recommend, doesn’t even deserve 1 star. Ordered my sofa in June to be told 11 weeks, now it’s November I’m 8 months pregnant without a sofa as was told it was going to be delivered by the 6th after delays so had ours removed. Will not be ordering from here again! Also requested for the store manager to call 3 times and still haven’t heard a thing.”

Helpful Report

Posted 3 years ago

“very bad customer services. Bought items more than £4000 since May. Throw pillows part delivered.i bought 3 pairs ( 6 in number) 3 in number were delivered .I phoned for more than 10 times went to the shop more than 3 times yet i have not received my remaining pillows. And no refund or replacement has been made . They did not even contact me for the missing items. no email to write to. I would have given zero star if is possible. If I have to write my bad experience with this shop the whole page will not contained it. What a useless shop with very bad customers and delivery services.”

Helpful Report

Posted 3 years ago

“no return phone call no direct phone number for the chester branch 20 minutes minimum to get though to a call center and then to be put on hold for the call to just turminate. wrong color feet on our new sette and what we believed to be a british company our sweet came from china. would never buy from them again.”

Helpful Report

Posted 3 years ago

“Purchased a sofa told the salesman prior to purchase it looked like a friends that started peeling. He was adamant it was genuine ITALIAN LEATHER. After six months it started peeling now 7 years on in is in a terrible state. Feel like dumping it on their doorstep. This item was not fit for purpose. Have purchased several thousand pounds worth of stock will NEVER buy anything else from this store. I reported it but no one was ever interested. Now looking for another one of course will not set foot in Furniture Village again.”

Helpful Report

Posted 3 years ago

“Having had a sofa delivered damaged over a year ago, many phone calls and visits to the store we are no further forward! Totally frustrated and very disappointing with customer service! Every time I call I’m promised someone will call me back but surprise surprise they never do. The only response we got was a phone call after I emailed with again another promise I would get a phone call first thing this morning and wait for it!! No phone call! Would not recommend this company and the sofa is poor quality for the price we paid.”

Helpful Report

Posted 3 years ago

“Over 17 weeks have passed and still no sign of our dining room table & 6 chairs. The Exeter branch have seemingly buried they're heads in the sand and remain silent regardless of my calls and emails. Buy from this store at your peril. They take your deposit and fail to deliver anything. I suspect the table and chairs are in with the box of unicorn horns... there is more hope of them being delivered!”

Helpful Report

Posted 3 years ago

“I contacted them about the issue from last 1 year and no outcome however, they say I am out of warranty from august. Yeah so? I have contacted regarding this from December. Must avoid at all cost.”

Furniture Village 1 star review on 22nd October 2021

Helpful Report

Posted 3 years ago

“Even one star is to much I brought 2 swivel chairs and 2 stools they made a mistake at the Ipswich store and after ordering them beginning of July I went into the store in October snd found they had been sitting in the warehouse snd no one told me they turned up in so many bits it was ridiculous , after being pushed from one store to another trying to get someone to put them together as I was told this should have been done no one wanted to help me even the staff were found out to be lying to me i even e mailed the ceo who couldnt be bothered to get back to me their after care service is disgusting Steer clear of this company”

Helpful Report

Posted 3 years ago

“Furniture village haven’t made me happy.We purchased Azione 2 two seaters suite. Since we have had it it has been making creaking noises a technician come out to inspect it took the back off the suites and found that the joints of wood were splitting. He repaired but now the stainless steel legs are buckling. There is only me and my wife and a suite shouldn’t have gone like that the cost of the suites were £3850 they are a disgrace furniture village I would never buy off them again Still waiting for the promblems to be sorted .”

Helpful Report

Posted 3 years ago

“Our 4 Seater Bronwyn sofa was delivered with incorrect throws. We have been in touch with the New Malden branch so many times but never received any positive feedback from them. It has now been almost a year since we placed the order and we still have not received the right cushions”

Helpful Report

Posted 3 years ago

“Absolutely despicable company. I purchased a sofa because I developed neck and back pain to the extent I'm having physiotherapy. The sofas that arrived are not equivalent to the standard I've received. The head rest protrudes over the back rest causing me pain. This is in addition to the dents and misalignement on the chair. Despite requesting a return, I was advised that I need to have a Technician to confirm that the sofa is affecting my back. I am totally flabbergasted at the response and lack of concern for my health needs”

Furniture Village 1 star review on 18th October 2021

Helpful Report

Posted 3 years ago

“Do not order from Furniture Village. We were asked to transfer money into a private account and were never given a receipt. We received a mattress but no furniture. After dozens of calls to customer services and to Scott Taylors mobile, which he insisted I use, I never got anywhere. We have been waiting 10 months and have now been informed that Scott has been sacked due to missing furniture etc. We were told that we would have to order from scratch again and wait up to 6 months for a delivery! I was told I was not allowed the regional managers number and that my complaint didn't need to be escalated that high!! I think theft would warrant speaking to a regional manger or higher. The whole debacle has left a bitter taste and I would urge you not to deal with this company”

Helpful Report

Posted 3 years ago

“I had been considering ordering from FV until l read these reviews. They are from people who don't know each other and yet they have all had very poor experiences. FV - are you reading these reviews?”

Helpful Report

Posted 3 years ago

“We bought a sofa in 2013 costing £2200. We also paid extra for Guardsman cover at £160. The sofa has worn badly peeling etc. I have another leather sofa I had in 2006 which still looks like new. I have treated them both the same and I feel the one I was sold is not genuine leather! Like other people I too was told the guarantee is out (after 5years) and sorry! I would have expected this to last more than my previous fabric one which lasted until I got fed up with it after 12 years. Something terrible wrong with some of their 'genuine leather' sofas and they just don't care! I will certainly not buy anything else from them although I guess they on't care if I do or not! Customer service does not exist after you have placed your order and with all the bad remarks they have received, they need to change their act or go broke!”

Helpful Report

Posted 3 years ago

“DO NOT ORDER FROM THEM!!! Ordered a lamp in April said would be in stock beginning of May. I was happy to wait. Lamp still hasn't been delivered now there saying lamp should be in stock end of November. No one will update you on delivery unless you contact them. Now waiting for a refund”

Helpful Report

Posted 3 years ago

“Terrible - do not buy from them. I paid extra to have my old mattress taken away when they delivered the new one. The delivery company refused to take it as it was not stated their documentation and the shop will not refund the collection/disposal cost.”

Helpful Report

Posted 3 years ago

Furniture Village is rated 1.3 based on 1,025 reviews