Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.29

1.3 Rating 1,055 Reviews

7 %

of reviewers recommend Furniture Village

Company Reviews

Questions

Metrics

Visit Website

Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

Write Your review

Tell us how Furniture Village made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture Village 1 star review on 5th December 2024

A A T

Furniture Village 1 star review on 9th October 2024

Susan ^paul

191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chest of drawers purchased for my mother. Noticed a very strong difference in some of the grain from the rest. That’s the nature of wood I guess. The main problem is an area of the drawer top surface- looks imperfect. Has white markings on it like it’s mouldy. Feels rough to the touch, whereas the rest feels very smooth. Reported this to FV. They asked me to send pics and video. Did that. Had to chase them three times for update. They never managed to get back to me without me phoning them for update. Poor quality for a high price. Poor attitude and putting the blame onto the supplier of the item. I asked them about me potentially sanding the top down to make this right. They told me , if you do that you’re not under guarantee. What a joke. Very disappointed.”

Helpful Report

Posted 7 months ago

“Unreliable, untrustworthy, and unprofessional. I purchased a £900 partially assembled wardrobe last month over the phone from Joel at the New Malden store. When the delivery team (an external company with no affiliation to Furniture Village—huge red flag) attempted to bring it upstairs, the wardrobe was damaged. They took photos and assured me it would be reported, but this turned out to be false, as they later denied any damage had occurred. Despite their attempts, they claimed the wardrobe wouldn’t fit and rejected it due to an "access issue," when the real problem was the damage. This was especially surprising since a 5ft king-size ottoman bed had been delivered just a week earlier with no issues. The wardrobe was returned to the delivery depot, where the manager also denied the damage and maintained that it didn’t fit. It’s now been almost a month, and I’ve had to struggle daily to get any updates on compensation, a refund, or an exchange. I've called the New Malden store every day, multiple times, only to be told, “We will call you back,” but I’ve never received a call. I had been in contact with the store manager, Addy, who has since mysteriously left the company (which is hardly surprising). I even visited my nearest store for assistance, but they refused to help, saying it would be like “stealing money from another branch”—how ironic. They have essentially stolen my money. If this issue isn’t resolved after this review, I will escalate it to a tribunal and pursue Furniture Village in small claims court. This is not a family-oriented company. They have no values, no customer care—just another money-grabbing business.”

Helpful Report

Posted 7 months ago

“Shocking customer service.. 3k on corner sofa its faulty end piece is a different colour and cushions are different shape on the end... Assessor says no fault.. So we cannot get a refund... He needs a white stick!”

Furniture Village 1 star review on 19th September 2024

Helpful Report

Posted 7 months ago

“Paid £3,000 for a corner sofa and the leather surface is peeling on one back rest they seem to think this is OK after 2 years, strange as they talk about a 20 year warranty but that is only the frame. Maybe they should put a sign on their furniture saying THIS UPHOLSTERY WILL BE SHOT IN TWO YEARS EVEN IF YOU DON'T USE IT MUCH, AND WE COULDN'T CARE LESS AS WE HAVE BANKED YOUR CASH!”

Furniture Village 1 star review on 18th September 2024

Helpful Report

Posted 7 months ago

“Terrible company - my advice go else where , or you will be disappointed by these clowns. My only big surprise is that they are still in business!”

Helpful Report

Posted 7 months ago

“Poor customer service and misleading information would not recommend.”

Helpful Report

Posted 7 months ago

“When I bought a load of furniture in the Guildford store, I thought it was going to be great. We agreed that nothing would be sent before Sep 30. Then one thing arrived two months early, so I contacted them again and they promised nothing else would be sent. Then something else was sent, so, unable to get through on the phone after 7 attempts, I drove from London to Guildford to talk to them. They then promised again that nothing else would be sent. Today, Aug 29, I get a message saying the rest is arriving tomorrow, Aug 30. Disaster. I've never seen anything so horrendously shambolic. So disappointing as we paid so much.”

Helpful Report

Posted 7 months ago

“Tried calling furniture village phone just keep ringing but no answer trying to get refund which I did nt receive the furniture but they have not sent me my refund”

Helpful Report

Posted 7 months ago

“Nottingham store No any after service, poor company”

Helpful Report

Posted 8 months ago

“Absolutely awful experience with Furniture Village at Plymouth Marsh Mills. We were blatantly lied to about the Cinemax sofa—we were told it could be placed against the wall and still recline, but that’s completely untrue. The media chair was also a disaster; it can’t connect to the TV at the same time as the sofa, contrary to what we were promised. When I went back to the store, the sales advisor made ridiculous excuses, showing zero understanding of the products. But the worst part? The general manager, Steve, yelled at me over the phone when I tried to get a refund! The customer service is beyond terrible, and the products are misrepresented and faulty. Stay far away from this store if you don’t want to be misled and treated with utter disrespect”

Helpful Report

Posted 8 months ago

“finance and a new table and chairs by cash at @furniturevillage in Norwich . The sales guy really sold the table and chairs to us telling us they had a 20 year , yes 20 year structural guarantee !!!! . But , it took a while to get , as made in Italy . Month ago, one of the chairs welds snapped on a leg that attaches to the seat . No problem , amazing 20 year guarantee !!! Called @furniturevillage up, and they asked IS IT THE WELD THATS SNAPPED ? Yes , it is !!! Then I was told we dont sell that any more and we can’t get it any more . Will get someone to call you . Initially called, and told could have £100 for the chair . Wasn’t happy as can’t get a matching chair ? Told that was all the could do . Call ended . Called again to go over guarantee, and told no, you can’t have £100, you can have £700 to go try buy another dining set with furniture village . As you’ve have it for two years . The set was £1200. Many emails to @furniturevillage asking for the intial call offering £100 for chair , and no reply . Called today , spoke to a oh so pleasant girl , who basically said. no, you can have £700 credit to go into store and put more money towards a new set , or nothing . I quoted the 20 year structural guarantee to her , and she said basically , read the terms and conditions . It says we reserve the right to use the least cost option to resolve , which can be refunding part of the original price . And kept referring me to the trading standards act , and told me to seek my own legal advice !!!!!!! What use is a 20 year structural guarantee ??? That is used so heavily to convince a sale ???? Please note , this is not heres £700 and keep the set , it’s £700 towards a new set , then old one taken away”

Helpful Report

Posted 8 months ago

“After weeks of speaking with Furniture Village about my hydraulics on my otterman bed (phone calls emails photos) they decided to come out on the 16th July to fix the issue. They used the old hydraulic and two screws which which fell off the bed to repair the bed. Since then I have had some sort of leakage from the hydraulic and this damaged the wood on the base of the bed with a nasty stain. Then my bed was completely locked in a position which it would not move or go down I contacted customer care team and they had completely the wrong information saying a new hydraulic was fitted to the bed this was not the case (the old one was used and was told the hydraulic was fine nothing wrong with it). Now August and my bed again failing I told them about my issues and again they wanted photos however these had already been submitted previously complete waste of time and the warranty stands for nothing if your thinking of buying any furniture in the future avoid this company at all costs. This is the last time I purchase anything from these. The furniture is not fit for purpose at the end of the day.”

Furniture Village 1 star review on 7th August 2024

Helpful Report

Posted 8 months ago

“absolutely disgusting service from furniture village. reported faulty seat bases on our sofa. furniture village refuse to accept the independent report done which we paid for claiming they must send out there own choice of contractor who are actually contracted to furniture village so it is not an independent report and based form what ive seen on here its a biased reported to fob off the customer. I am shocked at just how bad this company is.AVOID THEM AT ALL COSTS.”

Helpful Report

Posted 8 months ago

“Read reviews before purchasing in store I bought a sofa from this store Been going back and forth with them, put my first negative review up two weeks back and Northampton store manager rang me back saying we are not changing your sofa for you. Bare in mind I had told him What I wanted at point of sale and he advised me that is Is LHF sofa I need to purchase, when it arrived it turns out I need a right hand facing. I went back to store to see if they can assist and exchange even offered that they can take the 25% off and I will exchange or even exchange for store display which they had RHF he refused this. He told me if I bought underwear in store I would not be able to return it this applies to sofas which I strongly disagree you can return underwear in store as long as it’s not worn. I am looking to take this further as I have my own customer rights under the customer rights act 2015. To make it worse the sofa has been in my home For over two weeks now the smell is terrible toxin smell and it’s giving my little one with Asthma a terrible cough. Me or my child have not sat on the sofa since it was delivered. The cushins are not full and gapping in-between. The smell will not leave my house. I am looking to take this further and I was assisted in choosing the wrong sofa in store and he reassured me after explaining to him what I wanted that it is a right hand sofa. Customer service keep referring me back to store however store are not helping the one time he rang me back he hung up on me mid conversation all I took from what he said was we are not looking to assist you. Date of experience: 09 July 2024”

Helpful Report

Posted 9 months ago

“When I bought my sofa I explained how I… Wrong facing sofa.Not what I described to manager in store When I bought my sofa I explained how I wanted it to look in my room and Lee told me it’s a LHF sofa I wanted and I went with that. After racing my sofa it’s the wrong facing and it turns out I needed the RHF sofa. The delivery guys also saw that it was sitting wrong in sitting room. I just thought the sofa I needed was the LHF as I had described to already in store. I went into store on the 12/7/24 saw Lee he said he will send an email to see if tehy will agree for this to be swapped for me and return back on the 13/7/24, I went back on this day and he said there is. Nothing he can do for me because they had already swapped a sofa previously for me even though they took 25% of that. Lee went on to say this sofa is made to order and if you was to buy a pice of underwear you would not be able to return it to the shop so same applied to sofa. I don’t agree with this because this sofa is not made to order according to special measurements but it’s what the store sells on its website. He did not act According to The Consumer RIghts Act 2015. He was very dismissive saying there nothing I can do for you even though he was the one I explain to what I want and said it’s a LHF sofa I should get. They are lovely to you I store offering you drinks when buying once they get hold of your money they are rude. Also to add and record that they have a useless customer service and you're not important anymore once you've completed the purchase. Everything was possible before payment, after that they will opt to have an unhappy customer rather than exchange its product. Shame! The store manager rang me back on the 20/7/24 to basically say I am not doing anything for you. You chose this LHF sofa so basically deal with it and hung up the phone on me. It’s just a shame Very stressful and upsetting from a company whose own CEO said in ‘The Business Magazine’ that he believed in serving “customers right, give a customer a good deal and do what you say you’re going to do”. The sofa has a terrible smell that will not even go away which is affecting my little one who suffers from Asthma. Tried to shift and see if I can arrange the sofa to fit in my house but nothing works’ only to find out that the sofa fabric is under neath is strecthed and damaged the back cousins are not full. I repeat do not buy from Furniture village”

Helpful Report

Posted 9 months ago

“Avoid the worst company out there Waited 12 months for service.”

Helpful Report

Posted 9 months ago

“Bought a Peyton chaise corner sofa and snuggle chair for over £4000. after a few months the chaise has gone flat on one side and is very uncomfortable. Someone came to look and I got an email to say it wasn't a structural problem. It is obvious to it is a lack of padding over the foam as the seats that get sat on regularly are fine after plumping. Not good enough for the money spent. Customer service poor, they can talk the talk when buying but don't want to know of any problems. I have heard a few bad things about furniture village wish I had read more reviews before I made this purchase never again”

Helpful Report

Posted 9 months ago

“Sofas delivered. Zip broken and cushions faulty, very saggy and uncomfortable. Faults were accepted by F V and agreed to replace/repair but have done nothing. Emails go ignored. Have now sought legal advice, i wont let this go.... would never purchase from them again.”

Helpful Report

Posted 9 months ago

“I just want to make people aware pls do not buy sofas from FV. Very poor qualities. Items delivered is not the same what you will see in the showroom. Happened twice with me. Their makers are in Italy and they do not have skillled makeres. You will bagginess, gathers and unfinished seam lines. I purchased sofa 7k turned out to be a complete scam. Badly finished lots of gathers and looseness. When you will raise concern they will send specialist from the company called Emiera. You can check google Emiera is not renowned. Their specialist will overlook all the visually bad effects of sofa and in the report will say sofa is ok and FV no mater how much dissatisfied you will be, share photographs where a layman can also say that something is wrong, they will not help saying specialist recommended no fault.so pls do not buy any customozed ones or the sofas that are coming from Italy or spain. Fv is making customers fool. Very bad customer service.”

Furniture Village 1 star review on 16th July 2024

Helpful Report

Posted 9 months ago

“I looked on line seen two chairs in clearance at Gateshead store however unable to order on line so went to the store sat 6 July orded a stool to match which would take up to 11 weeks to arrive. I received the chairs on Thursday 11 July which then realised not enough room for the stool. I rang the store straight away was advised she would pass on to head office and should be processed by the following week. I rang again on Friday the 12 July and was advised it is in hand. I waited till 15 july Monday and rang and spoke to Rosie who served us she advised nothing had been cancelled and it would cost us 25,percent to cancel when I'd I could have ordered on line would have cost us nothing I was very annoyed as would be out of pocket £75 which I can ill afford when my husband has Alzheimer's and I recently had a hip replacement and we are both retired. The manager confirmed you need to cancel within 48hours of ordering which I think is not achievable and compared to ordering on line would get full refund. He did offer a discount for my next visit to the store however this will never happen I don't go back to companies that rip people off. Very very disappointed.”

Helpful Report

Posted 9 months ago

Furniture Village is rated 1.3 based on 1,055 reviews