Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,025 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 9th October 2024

Susan ^paul

Furniture Village 1 star review on 19th September 2024

Sue

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid just under £3000 for a reclining sofa. After just a few months the front of the sofa cushions are getting caught in the reclining mechanism. After 5 months we still have no resolution, despite Homeserve report stating that there is an issue with the design. On hold for minimum 45 minutes every time we call Customer Services only to be told they can only take a message for the Resolutions team. No response to our written complaint and whilst store manager is sympathetic seems he has zero power to help.”

Furniture Village 1 star review on 6th December 2021

Helpful Report

Posted 2 years ago

“Ordered bed frame and mattress which was delivered on 17 November. Total cost: £3,500 It was delivered and set up by their professional delivery drivers. It looked beautiful. Left the bed and mattress for approx 6 hours to breath and then decided to make the bed. The mattress was so hard to lift out of the bed frame - it had been wedged into the frame. When we put the sheet on it kept popping off because it was so tight to get mattress into frame. We left it for 7 days and then I noticed the £2,500 mattress had concaved due to being forced into the space. I rang the shop and was told by the lady that sold it to me to ring customer services. I was 25th in line on the phone, sent emails, no response so sat on phone for at least an hour. I was told they would send an independent company out to see what the problem was. A young man arrived and checked the bed and mattress, measuring etc etc. He decided that neither of the products were faulty but, The pillow topped mattress which we were advised was an excellent mattress but unfortunately it would not fit into the frame because of the headboard. He then found that the bed frame was adjustable, he proceeded to adjust the bedframe to its lowest setting and the mattress fitted in, he then advised us that the concave of the mattress would settle. The bed and mattress was now like a futon, almost on the floor, we tried it and I was very uncomfortable. My granddaughters came today and with my husband they removed the mattress and found that the bracket on the top of the bed my side had come out and I was actually sleeping lopsided. I have reported it to the Thurrock shop manager and we explained that when we bought the bed we explained to the sales person that we have several health issues, we both suffer with variosu forms of arthritis, therefore the bed had to be a certain height, not too low etc, we are both in our 70s and we wanted to make sure what we bought was right. The bed and mattress that we viewed and tested was what we bought believing her to be correct in what she was selling us. We took photos of the bed and mattress in the shop and have taken photos in our home. The manager of the store said he will get back to us next week. We will be paying a visit to the store on Monday with our photographic evidence. We are happy to exchange the frame for one that is suitable for the mattress we bought. We will arrange for a representative of the mattress manufacturer to check the mattress and if it is permanently damaged we will want a new mattress. I am so so angry, upset, disappointed etc we paid good money for what we were told was the right product for us. It needs to be sorted now and if need be I will take legal action against the company.”

Helpful Report

Posted 2 years ago

“The header says “we are sorry that you have had a bad experience “ however clearly they are not having read the reviews below of continual poor service.. Also told they don’t have a complaints department. If they did they might realise what a shambles this Company is and go some way to improving the customer experience… No communication, continual delayed deliveries, store said they couldn’t follow up but the warehouse said they can we have been pushed from pillar to post and still no furniture…. We thought a month leaway would guarantee us a delivery before Christmas but it appears not”

Helpful Report

Posted 2 years ago

“DONT NOT DARE BUY FROM THIS COMPANY!! ORDERED SOFA IN AUGUST WAS TO BE DELIVERED IN 11 WKS ALL THEY DO IS GIVE YOU STORIES!! THEY SELL FURNITURE THEY DONT HAVE ABSOLUTLY BIGGEST CON COMPANY!!! GOING FOR MY 500 DEPOSIT BACK!!!”

Helpful Report

Posted 2 years ago

“An absolute joke of a company. How they are still in business I really don’t know. Ordered table, chairs and bar stools in June. Delivery 8 weeks advised at time of order. Since the beginning of September I have called numerous times, waiting often like tonight for over 45 minutes. Each time I am given a different answer. Order isn’t in the country yet, it’s at the docks, it’s in the warehouse then back to not in the country. Was told to call on a Monday as that’s when the system updates. Called on a Monday was told I was given incorrect t info and that the system updates as and when. I actually feel sorry for the call centre staff who must just have endless days of unhappy customers to deal with. Whoever is in charge of this terrible company needs to go back to the floor and see what’s become of a once reputable company instead of sitting in his office reaping the profits. Seriously 38 e mails, none of which have been answered and over 30 calls, I actually give up. No table or chairs at Xmas for us. So so disappointed. Please before you order anything from this company, if you need it within a year don’t bother.”

Helpful Report

Posted 2 years ago

“5 failed deliveries, no idea what depot my sofa was in, cancelled within the refund policy, now waiting almost two weeks for a refund. Customer services just 'send' emails internally on your behalf to other useless departments. Their system claims the refund is processed but no money in my account. If this company are still around in 2022 I will be amazed. The worst I have ever dealt with. Plenty of other better sellers out there.”

Helpful Report

Posted 2 years ago

“Placed an order in August was promised delivery in mid October waited till end of October heard nothing so had to contact them ourselves then was told November we would get our delivery still nothing. Finally got our dinning table delivered and was asked to pay full price and promised that our chairs will be coming the following week we paid the full amount and still no sign of the chairs. I asked to speak to the manager was told the manager was going to contact us back and heard nothing back so had to contact them again myself and got told the manager is with a client. Its absolutely appalling customer service and will not be shopping there again”

Helpful Report

Posted 2 years ago

“Had no choice but to give this a 1 star rating otherwise it would of got a 0! Will never use Furniture Village again. What an absolute circus it has been from day 1 with the worst customer service we have ever experienced! We ordered 2 beds and 2 mattresses using the SLOUGH BATH ROAD branch back in August. It has been an ongoing nightmare dealing with these people! Totally unprofessional! We have had to keep going back into the store several times as they never answer the phones and communication is none existent. When you do go into the store they don’t seem interested in dealing with you or sympathetic or apologetic to the issues they have caused. Basically once they’ve got your money they just aren’t interested! On having to go to the store on one occasion to chase up what was going on with our orders we were told the wrong date for a mattress so waited in all day only to have nothing turn up! Then we were told one of our bed bases would be delayed but the delivery date kept getting moved back and as ever when we tried to phone it just kept ringing and ringing so yet again it was another visit to the store to find out what was actually going on! We were told that there had been a fire at their warehouse so hence the reason for the dates being pushed. But the sales contact could be bothered to inform us of this! We FINALLY had our main bed base delivered yesterday and with great releif thought that we would see the back of Furniture Village. But no! We were informed by the delivery men that the legs of the bed were missing! Wonderful! Plus after originally being told to expect delivery between 10 & 2pm, they finally turned up at 4pm. So yet another wasted day and yep! Another trip back to good old furniture village to try and sort it out! Never again! Non existent customer service, endless trips into the store, an absolute circus! Avoid.”

Helpful Report

Posted 2 years ago

“I agree with everything that is being said on here about this company. I cannot stress enough, DO NOT ORDER from Furniture Village! I ordered and paid Chelmsford store almost £5000 order in May 2021. I have made 100's of calls to the store and as others on here say unable to get through. I have spoken to their complaints resolver multiple times. Always told my furniture is "in the wrong warehouse" and issue will be escalated and resolved. Today, yet another failed delivery "because my order is in the wrong warehouse". Where it has been for months. Just over a week ago Store Manager phoned me and said he has organised for order to be deliver today. Then late yesterday afternoon I get an email saying it won't be delivered today because, guess what? IT'S IN THE WRONG WAREHOUSE!! Furniture Village seems incapable of getting my order simply moved to the correct warehouse so that it can be delivered to me. Like others on here, I moved house and have virtually no furniture, including table and chairs. Christmas and family few weeks away. Perhaps we should take our Christmas Dinner and sit at my paid for table In The Wrong Warehouse. I will never recommend this company.”

Helpful Report

Posted 2 years ago

“Still waiting for sofas nearly 6 months after ordering. Just received an email to say possibly after Christmas now. I would lose my deposit of over £500 if I chose to cancel my order. Will never order from them again.”

Helpful Report

Posted 2 years ago

“Just as I thought Furniture Village could not get any worse, they have. After cancelling my order for dining suite because they kept lying about delivery (3+ broken delivery promises) the cost was £2353.00 but when I cancelled they deducted £588.25 because I cancelled, they then said the money would be in my bank(£1764.75) within 7-10 days. Well after 14days no money. Please go elsewhere if you are looking for furniture because if there is a problem with your delivery through Furniture Village you with have a nightmare trying to sort it out as they wont be bothered. Also if you put a post on a review site Furniture Village give a reply that apologise and that someone is looking into it and will contact you, that probably wont happened.”

Helpful Report

Posted 2 years ago

“In June 2020 we ordered a new dining set with a matching cabinet (order number 640401195) to go in our newly purchased home which we was moving into in August. We was told it was 16 weeks for delivery which would be the end of October, this would mean that we would go without a dining table for a couple of month which isn’t ideal but we thought it wouldn’t be too much of an issue, what’s a couple of months! 19th October- we receive an email stating that due to the ongoing effects of the pandemic our order will now be delivered in mid-December. Yesterday (22nd November) we receive another email stating that there is a possibility delivery may be put back beyond Christmas and to hold on to existing furniture. We don’t have any existing furniture because I am in a new house!! We placed this order in June and now you’re saying it might not be here until after Christmas!! This is completely unacceptable !! Where the hell is our family meant to sit for Christmas dinner? On the floor??? Our first Christmas in our new home now going to be ruined because of your lack of transparency. Why after almost 6 months can you not give us a delivery date? If we had of know it was going to take this long we would never have placed the order!! The lack of customer service, communication and transparency shown by furniture village has been appalling. What excuses are you going to use for that, Covid? We will never be ordering from furniture village again and I won’t be recommending them to anyone. I am going to put a review up on every single online forum and social media platform to let people know what an absolute disgrace this company is. Merry Christmas!!”

Helpful Report

Posted 2 years ago

“Terrible company. Virtually impossible to phone. Constantly put my order back. I moved into my new house 2 months ago and I still have no furniture to sit on. Orders constantly put back and told today it will be sometime in 2022. I ordered in July. Avoid.”

Helpful Report

Posted 2 years ago

“Suprise suprise its another bad review. Ordered 4 dinning chairs back in may. Told me deliver would be in September but they had no contact with me untill they I rang at which point was told it would be October ... Then same story when it came to October. Then end of November came and was delivered two of the four chairs. No once has anyone rang us or emailed apart from selling us other stuff. Just go to sofology”

Helpful Report

Posted 2 years ago

“We have been left with a faulty bed delivered over two weeks ago. It is an ottoman that does not lift as doesn’t have all the parts. Contacted by some resolution department and another person to say they’d call back. Nothing. Emailed. Nothing. This is shocking and we have had no contact from customer service despite sending numerous emails”

Helpful Report

Posted 2 years ago

“Atrocious. Wish we'd read these reviews before looking and placing our order in May. We would have avoided FV. Our experience is the same as many other customer reviews here. Our latest delivery promise is now December. Each time we call about a promised delivery date it's pushed back another month. Ready to cancel the order and try to get our deposit back, very concerned to read that FV even make this very difficult. What a dreadful company, if you read these reviews whilst thinking of placing an order think twice. It's clearly not a customer problem or customers being unreasonable, this company should be avoided.”

Helpful Report

Posted 2 years ago

“Terrible company. Please avoid. I cancelled an order nearly 3 weeks ago,still no refund. Fobbed off by 5 different members of staff every excuse used. It takes up to 10 working days to process done that. Admin have gone home phone back tomorrow. Done that. I will send an email to admin to action your refund you will receive an email confirmation tomorrow still waiting. They are behind and I’ll have too wait. Disgusting service Disgusting company”

Helpful Report

Posted 3 years ago

“Ordered 2 sofas in July was quoted 16 weeks for delivery got a phone call today, it will not delivered until January. Apparently it’s it was expected to dock this month and is delayed. Seriously regret buying from them! Never again!”

Helpful Report

Posted 3 years ago

“No customer service. Don't answer phones much and when they do your always back to square one. They say ring you back? Next millennium/ well maybe”

Helpful Report

Posted 3 years ago

“Ordered a mattress from the Staines store on the 3rd of September. Salesman crossed out the bespoke aspect of the sales agreement during purchase to confirm the with holding of 25% of the full cost didn't apply if I cancelled. Delivery date kept being put back so I spoke to the sales manager is staines on the 28th of October and he said he was unable to contact the supply as the supplier had not accepted the order, confirmed a full refund was eligible then refused to call me back. 3 store visits 10 calls to customer service, 35 call back request left on the furniture village website, 8 emails to reviews at furniture village and still no manager call back. Beware there is no formal complaints process or customer empathy durring after sales contact. Strongly suggest purchasing from another company.”

Helpful Report

Posted 3 years ago

Furniture Village is rated 1.3 based on 1,025 reviews