Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.29

1.3 Rating 1,055 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 5th December 2024

A A T

Furniture Village 1 star review on 9th October 2024

Susan ^paul

191

Anonymous

Anonymous // 01/01/2019

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“I got my son a dining room table and chairs 5 months ago and he didn't get them in time for Christmas and still no sign of them. I want to cancel the order as I think this is a really bad service”

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Posted 3 years ago

“Eay to purchase furniture from, however, 24 weeks later I am still waiting to receive my purchase. There has been zero communication from FV unless I have contacted them. For the last 4 weeks I have been told that my items are in the the warehouse and will be delivered within 10 days. Very good at selling and taking money, but the company does not fulfil divery. I cannot believe they have not been investigated yet after reading other people's similar reviews.”

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Posted 3 years ago

“Ordered corner sofa in August, told it would be delivered before Christmas but there was a slight delay and it was delivered on the 30th. Have to say our whole experience of Furniture Village has been great, from the staff in store to the delivery guys who were brilliant! Wouldn't hesitate to order from them again.”

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Posted 3 years ago

“We ordered two sofa suites back in August 2021 and was promised a Christmas delivery. On week before Christmas was told sofas are ready for delivery and to make final payment of over £7000. We was given a delivery date of 29 th Dec. Day before, got a call telling me sofas are not at delivery site and they don’t know where they are ? My wife went to the store to complain to the Manager. We got another call telling us, sofas are now at the delivery site and would be delivered on 31st Dec. On 30 th Dec got another call telling me now their one delivery driver has gone sick and cannot discuss why and will have to cancel delivery and cannot give me another delivery date. How disgusting to treat customers in this way. The company are not even ashamed of their poor service. I wish I had read the poor reviews before spending money with this company.”

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Posted 3 years ago

“Please do not buy sofas from here. They always keep giving different excuses and are not able to give your product. I had ordered on 09th May and still waiting for my 2 seater sofa. 3 seater was delivered just 1 week back. Also started my monthly payment without even delivering all products. And today they confirmed that they cannot deliver the 2 seater sofa because their manufacturer has stopped the production. They are expecting us to choose again and wait for 18 weeks more”

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Posted 3 years ago

“Why don’t we collectively take furniture village to trading standards or better still to the newspaper’s and get publicity about this company surely what there doing is fraud they are taking customers money knowing full well the service is disgusting.there salespeople must be people who cannot get jobs elsewhere or they enjoy lying to the public”

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Posted 3 years ago

“Well thanks furniture village, bought my sofa in June, was told delivery in 16 weeks, was delayed til November, delayed again Til December, told it was in, then told actually it wasn’t. Then told it was ready for delivery and to call to arrange, couldn’t get through, I tried 5 times, each time I was on hold for around 15-20 mins, slowly moving up the queue only to be told ‘mailbox is full, please try later!’ Infuriating!! Then I miss a call as I was working to be told it wasn’t actually ready for delivery. Now I do t have a sofa for Christmas, nothing to sit on as I sold my old sofa when furniture villlage assured me my new sofa was ready to deliver!! It’s not good enough. I will take this higher and post this feedback everywhere I can. Unless you can sort it out ASAP”

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Posted 3 years ago

“Shocking no delivery promised 21 days lol 2 month nothing stay clear worse company going customer service terrible fob u off”

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Posted 3 years ago

“I have just received my delivery today (22 Dec 21) for a table I bought on 11 July 21. This is after months of one story after another about what was happening to my order. I paid for assembling and installation of the table on delivery. The driver and his associate dropped off the packages at 9am and I am writing this review at 11.30am and they are still nowhere to be seen. They left ostensibly to find "suitable parking" and literally did a runner. Calling Furniture village before making any further decision. Shocking service”

Furniture Village 1 star review on 22nd December 2021

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Posted 3 years ago

“Run, run, run! Customer service is shocking. If you want to cancel an order you have to pay 25% of the total order as penalty. The sofa I ordered cost £6,000 and now they want £1,500 to cancel the order, otherwise it can't be done! I placed the order in November and the sofa will arrive in 5 months time! No one is working on our sofa, surely they could cancel the order but they won't do anything once they have your money! They are only interested in taking your money and then for any problem they find no solutions. I will have to contact ombudsman to sort it out some how... I strongly recommend to stay away from Furniture Village!!!”

Helpful Report

Posted 3 years ago

“Get the money you are willing to spend at Furniture Village, scrunch it up and throw it directly into a burning flame. Product never arrived and shocking customer service! Please just save your money”

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Posted 3 years ago

“Furniture Village Preston Store. i ordered furniture 12 weeks ago and was assured that there would be no problem on receiving this in time for Xmas , ordered was delivered Sunday 19th with half missing !! i went into the branch and spoke with the sales agent Carol who had the audacity to state that i should be happy that half had turned up !! they could not given me an explanation as to why only half my order turned up and said i would have to wait until i received a call from the distribution team. the service i got from the store was nothing short of appalling , i have spend thousands over the years at the Preston store but this will be the last time..... 0/10 for customer after care and externally rude and arrogant staff....”

Helpful Report

Posted 3 years ago

“The leather sofa arrived was nothing like showroom one ..leather was baggy and not made well considering it cost over 3k..furniture village sent someone out but they said leather was natural and no problem with it so if I wanted to return I would lose 25% of what I paid ...called citizens advice and goods I received should be of same quality as showroom so eventually got full refund ...took 6 weeks mind you even tho they said maximum of 10 days ...fight your corner if you are unhappy”

Furniture Village 1 star review on 20th December 2021

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Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY. Not only you will never receive the item, you will also spend hours, days, weeks, months trying to get your money back for items which never arrived. Their customer service has actually left me speechless.”

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Posted 3 years ago

“Ordered a lamp, arrived faulty after months of waiting. Then waited months for replacement. Then requested a refund and not being honoured. Furniture Village have had my money for months, supplied me with a faulty product I cannot use. Poorest customer service I have ever experienced. I would avoid the company at any cost.”

Helpful Report

Posted 3 years ago

“Serge from the after care sales team, needs to be sacked! He is so unhelpful, forgetful, leave a voicemail with the wrong telephone number and doesn't even introduce himself on the phone. I now found out he was dealing with my case which seems never ending to solve. Doesn't email when he says he will, AWFUL customer service!!!”

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Posted 3 years ago

“Absolute rubbish! Unfortunately for furniture Village this is based BJS who Distribute for Furniture Village for damaging my furniture without a care in the world twice for the same product 😡”

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Posted 3 years ago

“Awful service, this company is happy to take your money and give you nothing in return!! Ordered in August with 12-14 expected delivery. Have just been fobbed off ever since and have been given no expected delivery date. Customer service is shocking and the excuses vary. Should not have been so naive and wished I'd read reviews prior to purchasing. Will never buy from Furniture Village again!!!!”

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Posted 3 years ago

“Ordered sofas in July, said they would arrive in November, then delayed by another month, upon arrival, sofa chaise frame was damaged, recliner chair not even working and now will take another 5 months just to reorder a new one since they have been damaged. Customer service needs to be improved! They are ringing and also giving out the wrong telephone number when leaving a voicemail. Everyone needs to be sacked there, including delivery drivers!”

Helpful Report

Posted 3 years ago

“Unfortunately can't give less than 1 star! The whole experience has been dreadful. Bought 6 chairs in August 2021 with an estimated delivery date of late October. Mid-October delivery date moved to mid-November, then early December, then 17th December, then 20th December and now mid-January. No communication whatsoever. All dates were given over the phone upon an average waiting time of 45min. Failure to deliver within a reasonable time and after the agreed deadline is a breach under the Consumer Rights Act 2015. Furniture Village operates as an outlaw and is getting away with it. Don't trust them”

Helpful Report

Posted 3 years ago

Furniture Village is rated 1.3 based on 1,055 reviews