Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,025 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 9th October 2024

Susan ^paul

Furniture Village 1 star review on 19th September 2024

Sue

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“READING Furniture Village We bought a bed from the Reading Branch a year ago. ( May2021) The Manager Steve, and the gentleman who helped us ( Beds and Mattresses Section Upstairs) in deciding our requirement, the right bed for us and also at the pay desk James were excellent in Customer Service. We also bought a sofa bed and we are enjoying the comfort of both. We recommend anyone who wants a Goodnight sleep to visit Furniture Village. (Reading) Thank you.”

Helpful Report

Posted 2 years ago

“Never experienced such bad service. Ordered a 3m table in January and they delivered a different 2m table in June. After telling them of their error they blamed the sales person in-store who had now conveniently left. After saying the new table is 'now in the warehouse' and will be 'imminently delivered', they suddenly say in September that the table is no longer manufactured. So 9 months and still don't have what I ordered. The reviews suggest this is a rather common problem... AVOID!”

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Posted 2 years ago

“I went to the highwycombe store today. Absolutely awful those people probably used to selling cars,and talk about talk behind customers backs the women needs a volume control I heard what she said as she walked away to the Asian manager. Put me right off spending money,putting money in thier pockets.wont set foot in there again”

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Posted 2 years ago

“Do not buy from furniture village their after sales service is shocking. I bought a table and paid extra for an extension leaf which cost nearly £1,000 in total. When we unboxed the items the extension leaf was a completely different colour and the grain tan in the opposite direction. We were convinced they had sent the wrong extension leaf. When I called them they were awful. They did not offer to replace or refund my money. I sent photos and they advised that the colour difference is normal. I’m sorry but it would be like buying a suit and the colour and material of the trousers not matching the jacket it’s that obvious. I have called on 3 occasions and they are just not interested. Shame on you Furniture Village. I will never buy from you again and neither will any of my friends and family. I just wish I had looked at reviews of this company before buying as it looks like many many people have had similar problems.”

Furniture Village 1 star review on 19th August 2022

Helpful Report

Posted 2 years ago

“Bought a G Plan 3 piece suite which was delivered in December 2021, just before Xmas. This item was for us, very expensive, but G Plan said reliability & quality to us. Both chairs were delivered faulty, confirmed by Homeserve, Furniture Village’s engineers. Although we reported these faults in February 2022, Furniture Village ‘After care’ department told us that we were not entitled to a new suite as we reported the fault out of their 30 day fault reporting period. Hence, I agreed that the 2 chairs should therefore be repaired & then I began the wait & non communication from the ‘after care’ dept despite my many calls for updates on when the repairs would take place. I called the ‘after care’ team again & again sometimes with promises from FV of a call back with updating information which never happened. I emailed Peter Harris, the CEO in March 2022 with my complaint & asking for his help, I got no response! Finally, in desperation, I filed a claim in the Small Claims Court in June 2022 for the refund of the value of the suite. This is when Furniture Village’s Judith Barnes, Online Administrator Supervisor became involved in our case due to the court claim. The service from that point on, from FV, became absolutely first class. We were rapidly offered several option, repairs, replacement or full monetary refund. We opted for the full monetary refund including our court costs of £205 - this was overseen every step of the way by Judi Barns with a full agenda for the collection & return of the suite & monies returned! I must explain that at this stage I withdrew the court claim as I was being given just what I wanted originally. Ms Barnes turned a really awful experience with FV into a calm reassuring one. What I am sad about is that we are asked to put boxing gloves on to fight these established companies like FV that think sub standard in quality is totally acceptable for their valued customers this then leading to sub standard in customer care…we deserve more as your valued customers. Let’s see you giving it to us without all this aggravation & bad feeling!”

Helpful Report

Posted 2 years ago

“AVOID AVOID Only had the £3300 sofa less than 3 months, at which point we started noticing the seat had dipped on one side. On closer inspection we noticed the foot was wobbly, when my husband tried to tighten the screws, they were just spinning around, so we phoned the engineer. The engineer came out, took all the inside packing out, and didn’t replace them, then tried to tighten the screws which he couldn’t do. He then got up said do you want the sofa replacing or fixing, to which we replied I’m happy if you can fix it to which he got up and said ok well I will make my report out, and you will hear from furniture village soon, and we will get it sorted. Days passed and we never heard anything, so after phoning furniture village being disconnected put on hold, and being put on a wild goose chase, we finally spoke to someone who told us unfortunately the engineer tells us that the sofa has had a heavy impact, and it’s your fault, and the manufacturers warranty does not cover this. LIARS, THIEVES, AVOID THIS COMPANY. PETER HARRISON CEO, you should be ashamed, I am taking this further.”

Helpful Report

Posted 2 years ago

“Ordered a wardrobe from Furniture Village and PIPS Logistic was doing the instalment when they doing the instalment damaged my floor the company denied cuz was their team ( be careful with them ) And I have more than a month waiting for someone to get in touch with me for repair I keep calling Furniture Village and they keep saying to wait someone will call me I spoke with store manager nothing happened.THEY WILL SELL YOU ANYTHING TO GET YOUR MONEY AFTER DONT CARE!! Never buy again from them”

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Posted 2 years ago

“Do not use them worst customer services and no communication regarding delays use local stores instead”

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Posted 2 years ago

“Dave and Paul had a difficult delivery at my house but went beyond expectations very patient and helpful thank you so much xx”

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Posted 2 years ago

“Hi all. Brought a reclining chair and was happy enough but then noticed that oil was leaking from the hydraulic ram. It leaked on our recently overhauled floor (sanded and re lacquered for in excess of £1000 ). Furniture village were slow to react and eventually refunded the monies paid after a number of visits as they said there was a fault with the chair. Since then customer services ( joke department) have offered us £80 😂 then £100 😂😂. I consider this an insult. They did say that they would pass this to their insurance company and call us back, this has yet to happen. Nobody will take control of this issue. I ask you to never purchase from this company until they become the company they could be.”

Helpful Report

Posted 2 years ago

“Avoid at all costs! Wish I could give minus stars! Spent nearly £4,000 on sofas, a bed and mattress, was not told I’d be waiting over 5 months for sofa delivery and when requested to cancel my order I was told I was unable to do so unless I forfeited the £360 deposit paid. Sofa cushions are terrible, flat and ill fitting, technician told me I had to plump them by removing covers multiple times a day, thread coming out of the arms, a rip in the fabric which apparently was not a rip but a join to the frame and was stapled together, and clunking when sat on - this was after only 3 weeks of delivery! Bed frame broke within 4 months of delivery still waiting for parts 3 weeks later with no updates. Mattress is terrible but was told when reported I would “get used to it” but I have chronic illnesses so this is causing so much pain but still being told it’ll settle and there’s nothing they can do. I’ve had to call them more than 6 times due to them not honouring their word to call me back and basically told it’s my fault as I’m not caring for it properly and because the shop didn’t note my issues within the 30 days of delivery they said it’s my word against theirs. My complaint email has not even been responded to after almost a month and numerous chasing. I’m out almost £4,000 and they couldn’t care less - absolutely deplorable customer service along with the rubbish and not fit for purpose furniture.”

Helpful Report

Posted 2 years ago

“Disgusting customer service Order of bed arrived damaged like it was a second ! Otterman bed not fit for purpose strap broken same day of delivery and one strap not suffice for weight of bed Sent letter and emails all ignored”

Furniture Village 1 star review on 29th July 2022

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Posted 2 years ago

“Avoid at all cost. Very poor quality at very high prices. First suite delivered damaged replacement suite delivered damaged, opted for yet another replacement different manufacturers this being the third suite and it was delivered damaged now I have full refund. customer service is awful. Best advice to anyone avoid furniture village and best advice to furniture village is close your doors and stop trading”

Helpful Report

Posted 2 years ago

“Most staff at Gateshead really helpful however some are only interested in the sale. They are paid on commission so ……. Two years after purchasing my sofa I am still battling on, initially store handling customer service and they did there best. When second sofa arrived faulty customer service had changed to a call centre and my real nightmare began. Eventually after miles of emails, photos, on the phone for hours on hold, got a phone call from a customer care manager whom you cannot call directly??? Eventually because my sofa has now been discontinued so they cannot replace and a similar one would cost more because of price increases they have offered a refund but this would mean no suite for 16 to 20 weeks and additional costs. They have offered a repair but will only pay £50 towards loss of earnings, I accepted one repair and technicians van broke down so it did not happen. Any decent company would not put their customers In Such a difficult and intolerable position, there is definitely no care or customer service at Furniture Village See for yourself before buying, give Customer Services a call it is very disturbing at how long the call wait times are”

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Posted 2 years ago

“BAD RETAILOR avoid at all costs. They are all about taking the order and there is no follow up on status of order how many ever months this is going to be.”

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Posted 2 years ago

“This is with out a doubt the worst company I have ever dealt with, They never respond every time you call which takes over an hour to get through they just tell you that someone will be in contact with you within 72 hours which is a LIE. I am now going through my bank to get this resolved, my advice is STAY WELL AWAY”

Furniture Village 1 star review on 19th July 2022

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Posted 2 years ago

“Worst company I have ever dealt with say they will call you back but never do spent 4k with them and they treat you like dirt once they have their sale goods not delivered when they say excuse after excuse given, goods not right when delivered and what a job to speak to them about putting things right Worst thing for me was seeing my wife so frustrated trying to deal with them had to do it myself in the end Don't put yourself through it buy somewhere else and save yourself a LOT OF HASSLE”

Helpful Report

Posted 2 years ago

“This firm feels like they are operating as a large scale con. What I received was of much lower quality than the one in store and I have been trying to return it for months. The staff make you go around in circles and keep restarting the whole process. The staff then progress to making various threats and ignoring any requests.”

Helpful Report

Posted 2 years ago

“Ordered my sofa at the beginning of July last year .. a year later I am still waiting for my sofa that I have paid for !! I have a phone call to say my sofa has arrived to be told on 3 occasions that it has been “lost in the warehouse”. I had to fight to be able to get a loan sofa when this first occurred in October barring in mind I was 7 months pregnant. The loan sofa arrived broken and we had Someone come put to look at it from furniture village who said we should never have been left with it and it’s not fixable.There has been no replacement and we still have a broken loan sofa a year on with no sign of our sofa. I have never received such bad customer service and am still waiting for answers. Very upset. After posting a Google review nearly a month ago I got a reply and the review and was asked to send a email to an address… still no reply. They have my money and I still have no sofa and it will be a year next weekend that I ordered it. Really don’t know what to do now. Disgusting customer service”

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Posted 2 years ago

“furniture village old trafford WARRANTY DODGING RETAILER furniture village old trafford COZEE RUBBISH LEATHER SOFA £1200 Warranty dodging retailer .... furniture village old trafford. rubbish cozee leather sofa. 4 months old, but they just ignore customers who complain .they claim they can NOT do anything EVEN THOUGH ITS GOT A 2 YEAR MANUFACTURES WARRANTY. 20 YEAR COMPLEMENTRY WARRANTY 5 YEAR A GUARDSMAN WARRANTY ITS COVERD FOR NOTHING..ALL THIS AND COVERD FOR NOTHING. A 4 MONTH OLD SOFA..can you imagine what there sales people have to put up with all these faults none of their problem.... please be carefull buying from furniture village,any where..and dont get conned into buying the gurardsman, 5 year guarentee because its totally worthless..even their 2 year manafactures warranty is non existant in may 2021... we orderd a cozee. 3 seater leather sofa.cost £1200 we were Conned into buying guardsman 5 year extra guarentee. because its totally useless . we waited till the end of october 2021 to get this sofa, looked great . felt very comfortable it was springs inside... the cushing inners...then about 6 weeks after..we noticed the cushion had sags in the leather, a crease started to form..leather with a ugly crease and sagging cushions. did not look good.tried to call them but impossible.nobody around.tried email too. they wont reply either. tried to make a claim on the 5 year warranty but they wont do anything if its still under manufactures warranty. so we tried to sit on one cushion to see if the cushion plumped back ..but not enough to take the sagging out..then we started to feel the springs in the cushions come thru. tried to phone these people..but cant get through..emailed them but no reply,, so went back to the store..told them the fault... they we quite good and emailed.their claim dept. a few days after i got a email.asking me to send photos.which i did. got a reply finally..sombody will get back to us shortly..we did get a call from an asessor..saying they cannot even look at the sofa for months..then make a decision.and get back to furniture village.for them,to get back to me.but by then the leather will need replacing .so a total waste of time. i gave my old sofa to the charity shop.thinking id bought a decent sofa from a reputable company. so people be very aware..Cozee leather sofas have paper thin cushion inners. not like in the show room the sofa ..like you sat on..i even asked for the one in the show room..but thats a special item.. my sofas only 4 months old.with a 5 year guarentee and starting to look like a dossers sofa now and ive not heard a word from furniture village o r even an email after i sent the photos not heard anything from them yet. been waiting over 3 months now and the sofa looks horrible..so remember take this as a warning. 20 YEAR FV COMPLEMENTRY WARRANTY. 2 YEAR MANAFACTURES. WARRANTY. 5 YEAR GUARDSMAN WARRANTY ON A 4 MONTH OLD SOFA. AND YET I STILL HAVE TO TAKE YOU TO COURT. BLAH BLAH BLAH . to all your replys thats all they are..replies yes generic replies thats all they are. yes another useless reply REALLY! it cannot be made up!”

Furniture Village 1 star review on 24th June 2022

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Posted 2 years ago

Furniture Village is rated 1.3 based on 1,025 reviews