Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,025 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 9th October 2024

Susan ^paul

Furniture Village 1 star review on 19th September 2024

Sue

186

Anonymous

Anonymous // 01/01/2019

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“Furniture damaged on delivery, now they say they can't fix it and want me to accept paltry compensation. Absolutely appalling customer and aftercare service. Don't buy from them.”

Helpful Report

Posted 6 years ago

“Ordered and paid for one chair 29 December 2017, told 10 week wait. Ok. A long time but willing to wait that time. Looking forward to early March should get chair. Had phone call, sorry delay in container coming from China, delivery now end of April. Today we get another call, sorry further delay chair will not be delivered now until end of May. 5 months before I get my chair and yet F V have had my money since end of 2017. If I had known it was coming from China I would never have ordered it. It would be quicker to get one from the moon. Really upset about this. Will never buy from them again.”

Helpful Report

Posted 6 years ago

“After receiving excellent service at the Bristol Furniture Village store we are extremely disappointed with their after care service. We purchased a 2 seater and 3 seater Wilton sofas at a cost of £2050.00. We had them delivered and signed to say they were not unpacked or checked due to us moving house. After moving and unpacking sofas we noticed one of the seat cushions on the 3 seater had a patch that was a lighter shade of grey. We reported it to the after care team. An independent assessor came at 07.30 on a Saturday morning when it was still dark. He proceeded to tell me he was early so he could get finished for the day! He took photos of the seat cover using poor lighting from wall lights in our lounge. I said at the time I wasn’t happy with the photos. I then received notice from the after care team with a copy of his comments and photos which looked pink due to poor quality and lighting. They said in their opinion it was not a manufacturing fault, he had said it looked like we had spilt something on it and had rubbed the fabric. We had taken out Guardsman protection for the sofas at a cost of over £200 so no way would we attempt to ‘rub’ any kind of stain!!! This was all in his opinion not actual facts!! We were told as the sofa was not checked within a certain time period they were taking into account his comments and said it was not a manufacturing problem and would not replace the seat cover. I am absolutely disgusted at their response after spending so much money on a beautiful sofa that I feel really let down with. The cost for me to purchase a 3 seater cushion cover is £125.00 which I am truly disgusted with. We are in our lovely new home with our £2050.00 sofas but extremely unhappy!!!!!”

Helpful Report

Posted 6 years ago

“Poor after care”

Helpful Report

Posted 6 years ago

“Don't ever buy anything with a moving part from Furniture Village. Their repair service is complete and utter rubbish. My brother and I bought a very expensive chair for our 93 year-old dad who has to keep his leg raised when sitting down. we thought that an electric chair would be ideal. It broke down in December, only a few weeks after buying it, and they still haven't fixed it! They actually phoned our 91 year-old mother at 8 o'clock one night to get her to authorise them to order the new motor! It's under warranty - they should order it! Their technician/repair man should carry them in his van! There are only a couple of moving parts that could fail! At last, we heard from a third party that a technician was going in today to fix it. It turns out it's the same person who went originally to diagnose the fault and he still hasn't got the right new part(s) in his van! Absolutely appalling customer service..................*************”

Helpful Report

Posted 6 years ago

“Poor quality NARUZZI leather and after sales Purchased the NARUZZI leather corner recliner set. Cost £3742.40. In less than a year one seat was sagging. There is a dip in the cushion that makes it uncomfortable. Considering only 2 people in household, heaviest just 12 stones I would not expect this. Furniture village got the supplier to send their preferred inspectors, furniture care network, to do a visit and report. The person who came said it should not be like it is but did warn that the company will not want to do anything. A month after his visit I had to chase FV for an update only to be told the fault is due to wear and tear to the foam. The foam has not broken down. The foam is not covered in the guarantee. Is that because they use substandard quality foam? A basic part of a sofa, surely. My contract was with FV yet the they put the onis on me to deal with the supplier. I will request the original report completed by the inspector on his visit and am looking to take this to the small claims court to resolve. I will ensure maximum publicity as the After sales service is extreamly poor, though polite enough call takers, it is out of his control”

Helpful Report

Posted 6 years ago

“Keep away from Furniture Village. I've recently purchased a glass table and chairs. The table is clearly faulty even the table in the Cheadle store was also faulty on inspection. Engineer came out told me table was faulty and that I would get another table or money back . However in the report he confirmed there was no fault . Someone had also forged my signature on the report. Customer service is non-existent. I've waited over 30 years to get a new table and feel very let down. This is my first and last visit to Furniture Village. Sheila, Stockport”

Helpful Report

Posted 6 years ago

“Terrible company. They make you sign a document covering themselves for every eventuality but the customer has no come back at all. The delivery date was delayed and old furniture had been disposed of. They would not cancel the order even though they were at fault. in the end it was easier to lose my deposit and order elsewhere as their delivery timescale was totally ridiculous. I will NEVER use this company again. BEWARE!”

Helpful Report

Posted 6 years ago

“Worst service ever, stay away. Not keeping their promises, take long to get money back. When I placed order they said 28 days, not even given a response with in the period, when I called them they said they can deliver only in 55 days.”

Helpful Report

Posted 6 years ago

“Horrific customer service - product ordered online from Furniture Village website on the second of January, with 'guaranteed' delivery within 21 days. Contacted Customer Service on Tuesday the 6th of February to ask why product hadn't been delivered. Customer representative promised that they would look into the issue and that they would e-mail back the same day to confirm what was happening and he sad that they would offer a financial gesture of goodwill, once they had spoken to the suppliers and the FV Distribution Centre. Having heard nothing for a further week, I contacted the Customer Service Centre again on Monday 12 February to ask what was happening with the order and to let them know that I did not receive my e-mail, and furthermore to ask about the status of my order. Laughably during the period of this week we did receive an e-mail on Sunday the 11th of February asking if we were happy with our 'new purchase' and to rate their delivery team! The Customer Operative I spoke to was very apologetic and tried to help, they offered to contact the Distribution Centre to find out what had happened to the order and apologised for the failure of their colleague to e-mail me following the previous phone call. The Customer Operative said that as a gesture of goodwill that they would refund the £49 delivery fee, they then followed up with an e-mail to confirm the conversation and that they would be escalating to find out what had happened to the order. When the Customer Operative called back later this afternoon they said that they had still been unable to locate the goods in their distribution centre and that they would follow up with a phone call on its status the following day. They also said that they had made a 'human error' and that the goodwill gesture would be £9 and not £49 - I don't call that a gesture of goodwill! I call that being messed around again. As a previous customer of FV I feel that the company was not taking adequate steps to ensure that this matter was resolved promptly and adequately, and when I enquired of the Customer Operative on the potential of talking to a Senior Manager about the issue, I was informed that if I escalated this up it could take up to 48 hours for the Supervisor to respond. I do not call this satisfactory customer service. As a result, and having wasted a considerable amount of time on this issue I have requested a full refund which I am told will take 3 - 5 days to process. All I can say is if you want excellent customer service I would not recommend Furniture Village based on personal experience.”

Helpful Report

Posted 6 years ago

“Such a worthless organisation. Extremely poor customer service. Bought a "Carved Louis Mirror" from Croydon store on 15th December. Not giving our mirror and not giving money back. Made tens of calls but just some excuses. It is two months now. Avoid them unless it is the only furniture place left in UK. Order - 0303AI344”

Helpful Report

Posted 6 years ago

“12 week delay on delivery. Was told would get compensation but got nothing. After reading other reviews on here i am now very concerned with the quality as i brought leather recliners and going by other reviews they not very good .”

Helpful Report

Posted 6 years ago

“Order placed March 2017. When delivered was faulty. Replacement eventually arrived and was worse than the original. FV agreed on a repair which I WAS NOT happy about. It is now February 2018 and I’m still waiting. Will never , ever use this company again. BTW Customer Services are a bad joke ! AVOID!!! Would score zero but it’s not an option”

Helpful Report

Posted 6 years ago

“Whilst the actual product (x2 chest of drawers and beside drawers) was perfect, there were issues with every step of the way. First I was quoted on the wrong item, then my item was delayed (from before christmas to mid January), then the order was delivered to the wrong address! After rebooking delivery, my order arrived, but missing 1 of the 2 chests of drawers. After two more weeks of me calling customer services, and various staff members telling me they will call back (which they never once did!) to try and find a delivery date for the missing items, i am still waiting on those drawers. TLDR: Great product, everything else was absolutely awful. Will never use this company again.”

Helpful Report

Posted 6 years ago

“Won't buy from them again....did not order our product and we had ring 3 times-before it was clear it was never ordered.....NO APOLOGY,,Unprofessional”

Helpful Report

Posted 6 years ago

“They gave me personal attention, lots of help and special offers. Their furniture is unique and good Quality.”

Helpful Report

Posted 6 years ago

“Absolutely awful aftercare. I purchased leathers recliners paid over £2500. At point of sale I was told that the sofa are genuine 100% leather. within the first year the sofa started peeling away in various places. I contacted the aftercare team and they sent someone to fix the area and to seal. When I was speaking to the aftercare team I asked about the sofa being 100% leather I was reassured it is. Then again the sofa started peeling in other areas. Again aftercare team sent someone out to check this time I refused again lacquer being painted and sealed as this is unacctecable. They have now told me that this is not 100% leather and the best they can do is give £900 credit note and they take this sofa back. Or they’ll give me £250 and keep the sofa. I’m absolutely fuming that after three years of going and forth they have now admitted that the sofa isn’t 100% leather and what they are offering I can’t even even buy another leather recliner for £900. I’m now going to be contacting the furniture ombudsman.”

Helpful Report

Posted 6 years ago

“Leather sofa peeling”

Helpful Report

Posted 6 years ago

“Shocking quality sofa. The seat cushion completely worn out after just over two years. Like sitting in a hole in the ground. The salesman did warn me not to sit on the sofa too often. I should have heeded his warnings and bought from DFS!!!”

Helpful Report

Posted 6 years ago

“Purchased a new double reclining sofa at Abingdon store received on the 19th December went back to the Abingdon store on the 20th next day with pics and details and video of faults, waited two weeks for technical survey who have said it’s not their part to do anything with, 1 the Satan’s and 2 the flaws within the fabric, if this was the case why send it out in that condition? The technician was however keen to point out my cats claw had left a mark Really !! still awaiting further outcome have to say so far not impressed at all !!”

Helpful Report

Posted 6 years ago

Furniture Village is rated 1.3 based on 1,025 reviews