Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,025 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 9th October 2024

Susan ^paul

Furniture Village 1 star review on 19th September 2024

Sue

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company - my advice go else where , or you will be disappointed by these clowns. My only big surprise is that they are still in business!”

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Posted 2 months ago

“Poor customer service and misleading information would not recommend.”

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Posted 2 months ago

“When I bought a load of furniture in the Guildford store, I thought it was going to be great. We agreed that nothing would be sent before Sep 30. Then one thing arrived two months early, so I contacted them again and they promised nothing else would be sent. Then something else was sent, so, unable to get through on the phone after 7 attempts, I drove from London to Guildford to talk to them. They then promised again that nothing else would be sent. Today, Aug 29, I get a message saying the rest is arriving tomorrow, Aug 30. Disaster. I've never seen anything so horrendously shambolic. So disappointing as we paid so much.”

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Posted 2 months ago

“Tried calling furniture village phone just keep ringing but no answer trying to get refund which I did nt receive the furniture but they have not sent me my refund”

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Posted 2 months ago

“Nottingham store No any after service, poor company”

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Posted 2 months ago

“Absolutely awful experience with Furniture Village at Plymouth Marsh Mills. We were blatantly lied to about the Cinemax sofa—we were told it could be placed against the wall and still recline, but that’s completely untrue. The media chair was also a disaster; it can’t connect to the TV at the same time as the sofa, contrary to what we were promised. When I went back to the store, the sales advisor made ridiculous excuses, showing zero understanding of the products. But the worst part? The general manager, Steve, yelled at me over the phone when I tried to get a refund! The customer service is beyond terrible, and the products are misrepresented and faulty. Stay far away from this store if you don’t want to be misled and treated with utter disrespect”

Helpful Report

Posted 2 months ago

“finance and a new table and chairs by cash at @furniturevillage in Norwich . The sales guy really sold the table and chairs to us telling us they had a 20 year , yes 20 year structural guarantee !!!! . But , it took a while to get , as made in Italy . Month ago, one of the chairs welds snapped on a leg that attaches to the seat . No problem , amazing 20 year guarantee !!! Called @furniturevillage up, and they asked IS IT THE WELD THATS SNAPPED ? Yes , it is !!! Then I was told we dont sell that any more and we can’t get it any more . Will get someone to call you . Initially called, and told could have £100 for the chair . Wasn’t happy as can’t get a matching chair ? Told that was all the could do . Call ended . Called again to go over guarantee, and told no, you can’t have £100, you can have £700 to go try buy another dining set with furniture village . As you’ve have it for two years . The set was £1200. Many emails to @furniturevillage asking for the intial call offering £100 for chair , and no reply . Called today , spoke to a oh so pleasant girl , who basically said. no, you can have £700 credit to go into store and put more money towards a new set , or nothing . I quoted the 20 year structural guarantee to her , and she said basically , read the terms and conditions . It says we reserve the right to use the least cost option to resolve , which can be refunding part of the original price . And kept referring me to the trading standards act , and told me to seek my own legal advice !!!!!!! What use is a 20 year structural guarantee ??? That is used so heavily to convince a sale ???? Please note , this is not heres £700 and keep the set , it’s £700 towards a new set , then old one taken away”

Helpful Report

Posted 3 months ago

“After weeks of speaking with Furniture Village about my hydraulics on my otterman bed (phone calls emails photos) they decided to come out on the 16th July to fix the issue. They used the old hydraulic and two screws which which fell off the bed to repair the bed. Since then I have had some sort of leakage from the hydraulic and this damaged the wood on the base of the bed with a nasty stain. Then my bed was completely locked in a position which it would not move or go down I contacted customer care team and they had completely the wrong information saying a new hydraulic was fitted to the bed this was not the case (the old one was used and was told the hydraulic was fine nothing wrong with it). Now August and my bed again failing I told them about my issues and again they wanted photos however these had already been submitted previously complete waste of time and the warranty stands for nothing if your thinking of buying any furniture in the future avoid this company at all costs. This is the last time I purchase anything from these. The furniture is not fit for purpose at the end of the day.”

Furniture Village 1 star review on 7th August 2024

Helpful Report

Posted 3 months ago

“absolutely disgusting service from furniture village. reported faulty seat bases on our sofa. furniture village refuse to accept the independent report done which we paid for claiming they must send out there own choice of contractor who are actually contracted to furniture village so it is not an independent report and based form what ive seen on here its a biased reported to fob off the customer. I am shocked at just how bad this company is.AVOID THEM AT ALL COSTS.”

Helpful Report

Posted 3 months ago

“Read reviews before purchasing in store I bought a sofa from this store Been going back and forth with them, put my first negative review up two weeks back and Northampton store manager rang me back saying we are not changing your sofa for you. Bare in mind I had told him What I wanted at point of sale and he advised me that is Is LHF sofa I need to purchase, when it arrived it turns out I need a right hand facing. I went back to store to see if they can assist and exchange even offered that they can take the 25% off and I will exchange or even exchange for store display which they had RHF he refused this. He told me if I bought underwear in store I would not be able to return it this applies to sofas which I strongly disagree you can return underwear in store as long as it’s not worn. I am looking to take this further as I have my own customer rights under the customer rights act 2015. To make it worse the sofa has been in my home For over two weeks now the smell is terrible toxin smell and it’s giving my little one with Asthma a terrible cough. Me or my child have not sat on the sofa since it was delivered. The cushins are not full and gapping in-between. The smell will not leave my house. I am looking to take this further and I was assisted in choosing the wrong sofa in store and he reassured me after explaining to him what I wanted that it is a right hand sofa. Customer service keep referring me back to store however store are not helping the one time he rang me back he hung up on me mid conversation all I took from what he said was we are not looking to assist you. Date of experience: 09 July 2024”

Helpful Report

Posted 3 months ago

“When I bought my sofa I explained how I… Wrong facing sofa.Not what I described to manager in store When I bought my sofa I explained how I wanted it to look in my room and Lee told me it’s a LHF sofa I wanted and I went with that. After racing my sofa it’s the wrong facing and it turns out I needed the RHF sofa. The delivery guys also saw that it was sitting wrong in sitting room. I just thought the sofa I needed was the LHF as I had described to already in store. I went into store on the 12/7/24 saw Lee he said he will send an email to see if tehy will agree for this to be swapped for me and return back on the 13/7/24, I went back on this day and he said there is. Nothing he can do for me because they had already swapped a sofa previously for me even though they took 25% of that. Lee went on to say this sofa is made to order and if you was to buy a pice of underwear you would not be able to return it to the shop so same applied to sofa. I don’t agree with this because this sofa is not made to order according to special measurements but it’s what the store sells on its website. He did not act According to The Consumer RIghts Act 2015. He was very dismissive saying there nothing I can do for you even though he was the one I explain to what I want and said it’s a LHF sofa I should get. They are lovely to you I store offering you drinks when buying once they get hold of your money they are rude. Also to add and record that they have a useless customer service and you're not important anymore once you've completed the purchase. Everything was possible before payment, after that they will opt to have an unhappy customer rather than exchange its product. Shame! The store manager rang me back on the 20/7/24 to basically say I am not doing anything for you. You chose this LHF sofa so basically deal with it and hung up the phone on me. It’s just a shame Very stressful and upsetting from a company whose own CEO said in ‘The Business Magazine’ that he believed in serving “customers right, give a customer a good deal and do what you say you’re going to do”. The sofa has a terrible smell that will not even go away which is affecting my little one who suffers from Asthma. Tried to shift and see if I can arrange the sofa to fit in my house but nothing works’ only to find out that the sofa fabric is under neath is strecthed and damaged the back cousins are not full. I repeat do not buy from Furniture village”

Helpful Report

Posted 3 months ago

“Avoid the worst company out there Waited 12 months for service.”

Helpful Report

Posted 3 months ago

“Bought a Peyton chaise corner sofa and snuggle chair for over £4000. after a few months the chaise has gone flat on one side and is very uncomfortable. Someone came to look and I got an email to say it wasn't a structural problem. It is obvious to it is a lack of padding over the foam as the seats that get sat on regularly are fine after plumping. Not good enough for the money spent. Customer service poor, they can talk the talk when buying but don't want to know of any problems. I have heard a few bad things about furniture village wish I had read more reviews before I made this purchase never again”

Helpful Report

Posted 4 months ago

“Sofas delivered. Zip broken and cushions faulty, very saggy and uncomfortable. Faults were accepted by F V and agreed to replace/repair but have done nothing. Emails go ignored. Have now sought legal advice, i wont let this go.... would never purchase from them again.”

Helpful Report

Posted 4 months ago

“I just want to make people aware pls do not buy sofas from FV. Very poor qualities. Items delivered is not the same what you will see in the showroom. Happened twice with me. Their makers are in Italy and they do not have skillled makeres. You will bagginess, gathers and unfinished seam lines. I purchased sofa 7k turned out to be a complete scam. Badly finished lots of gathers and looseness. When you will raise concern they will send specialist from the company called Emiera. You can check google Emiera is not renowned. Their specialist will overlook all the visually bad effects of sofa and in the report will say sofa is ok and FV no mater how much dissatisfied you will be, share photographs where a layman can also say that something is wrong, they will not help saying specialist recommended no fault.so pls do not buy any customozed ones or the sofas that are coming from Italy or spain. Fv is making customers fool. Very bad customer service.”

Furniture Village 1 star review on 16th July 2024

Helpful Report

Posted 4 months ago

“I looked on line seen two chairs in clearance at Gateshead store however unable to order on line so went to the store sat 6 July orded a stool to match which would take up to 11 weeks to arrive. I received the chairs on Thursday 11 July which then realised not enough room for the stool. I rang the store straight away was advised she would pass on to head office and should be processed by the following week. I rang again on Friday the 12 July and was advised it is in hand. I waited till 15 july Monday and rang and spoke to Rosie who served us she advised nothing had been cancelled and it would cost us 25,percent to cancel when I'd I could have ordered on line would have cost us nothing I was very annoyed as would be out of pocket £75 which I can ill afford when my husband has Alzheimer's and I recently had a hip replacement and we are both retired. The manager confirmed you need to cancel within 48hours of ordering which I think is not achievable and compared to ordering on line would get full refund. He did offer a discount for my next visit to the store however this will never happen I don't go back to companies that rip people off. Very very disappointed.”

Helpful Report

Posted 4 months ago

“I bought a sofa from furniture village and I went in store’ the sales manager assisted me. I told him how I want the. l shape sofa and where I want to go face he told me that it’s a LHF sofa I need. When it was delivered it was actually the wrong facing it turns out I needed a RHF sofa. I went back to store and he refused saying they can’t replace the sofa it will cost them £100 to collect and £300 to dispose of the sofa. Exchange will cost the business. He referenced me buying a piece of underwear saying it’s similar you cannot return underwear once you buy from store. I told him I need to take this further and said no one will do anything because I don’t gave the right for exchange. I am looking to take this further as I have every right to to exchange under the consumer rights ACT. Has anyone experienced this with FV”

Helpful Report

Posted 4 months ago

“I purchased an Ottoman bed from this store. Faulty Hydraulics in less than 6 months and my disabled son had no bed for a month. Hydraulics faulty again & I’m now told a bed with 20yr warranty only has 2yr warranty for its hydraulics. A joke right. I will be reporting this to Trading Standards.”

Furniture Village 1 star review on 12th July 2024

Helpful Report

Posted 4 months ago

“SHOCKING customer srrvice. You must read before buying from Furnature Village I purchased a rise recliner leather chair on 23/05/23. Cost £1,124. Within six months the leather was peeling off the left arm. I complained at FV Nottm. They said the care and protection chaps would have a look. They came on 26/03/24, 7 weeks after logging the complaint. Chap came asked a multitde of questions including what medication my fathers taking and took dozens of photos. He said it was caused by bodily fluids. He seemed a little negative. I pointed out on the policy it clearly states that body fluids are covered. He said that its possibly caused because my father is on warfarin. He said they would be in contact to set a date for repair within two weeks. Nothing heard. Phoned them on 09/04/24 said they would look into it and call us back. Five weeks had passed and on 25/04/24 we phoned them, we were passed from the repair company to furnature village 8 or 9 times spent almost two hours on the phone. The repair company EMMIERA said they had no record of us. WOW terrible customer service. Booked them to come again. Arrived 03/06/24, this is now 4 months since my complaint to FV. Another chap arrived, he looked at the chair from about 3 yards away and said straight away "not covered for repair because damaged by body fluids" i explained to him that someone from his firm had already been and said that it would be done. He went out to his van to make a phone call. When he returned he immediately said its not covered because my father takes warfarin and that has caused the peeling. I had not said anything about my fathers medication to him but after the phone call he knew about it. Its clear that Emmiera are liers. I said that the policy clearly states body fluids, he said its not covered because of warfarin, i said that it does not say anywhere on the policy that medications are not covered, he replied "its a grey area". I said i read black and white. On the 05/06/24 i went to Furnature Village, Castle Marina, Nottingham. I saw the manager Dave P. I fully explained all the above and the poor treatment. He looked at his computer and said that the care repair had closed my claim on the 30/03/24 after the first visit. He said they had sent my wife the report via email. I informed Dave P that we had not received any report, he would not print a copy of this report for me. He said he would get Emmiera to send it to us. Within the report that Dave read to me, it said that their is no fault of the manufacturers. I said to dave that clearly, a new chair would not peel like it has. Also with all the poor customer service from Emmiera that this is not right. I said to Dave the manager, that i had reported the fault approximately 7 months after buying the chair and had nothing but shocking treatment resulting in extreme stress for my elderly parents. I requested that i be refunded the full price we paid for the chair. His reply was "its not FV responsibility when its bought, its down to the repairers. Dave was very uncaring and not bothered. Its clear to me, that you have our money and dont care. The furnature repairers look for any excuse not to do the repair which would cost about £500. The furnature company should not be asking any customers about their medications. They are not toxicologists. I showed my pharmacist a picture of the damage, she said that taking warfarin would not cause it. It is clearly a poor quality chair, sold as leather. Not leather then colour sprayed. I am very dissapointed with the whole process. If its warfarin causing this damage, my father must be sweating buckets. Also its just the left arm of the chair, surely the right arm and where his head rests would be damaged. I warn others buying from FV and taking out damage and accident cover. Its a con, worthless waste of money sold by FV to remove responibility from them. This happened within months of buying it. Any goods purchased are covered against damage for the first 12 months. The Nottingham store manager says this is not so. Ord num - 29R281412 Date of experience: 05 June 2024”

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Posted 5 months ago

“Your a disgusting company and please anyone out there thinking of using furniture village please DON’T they tell you a pack of lies about their guarantee it’s not worth the paper it’s wrote on and they take your money for it, we have a problem with the fabric on our sofa after less than a week and they have done nothing to address it CAUTION do not go near their stores”

Helpful Report

Posted 5 months ago

Furniture Village is rated 1.3 based on 1,025 reviews