Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,025 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 9th October 2024

Susan ^paul

Furniture Village 1 star review on 19th September 2024

Sue

186

Anonymous

Anonymous // 01/01/2019

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“Incredibly bad service from this company after spending over £5000 on furniture nearly three and a half months ago they are now screwing me around with their delivery dates, they never call back when they say they will, their distributors are impossible to call having spent days trying to get through but no one picks up or calls back after countless messages left. To top it all up they pushed back delivery of several items because they failed to call for payment when we asked them weekly if we need to pay yet they kept saying they would call us when it was time only for the delivery date to pass and then be told that it will take 3 more weeks because we have not paid... I do not recommend falling for their helpfulness and charm in-store, once you walk out of there prepare for a world of pain.”

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Posted 2 years ago

“Appalling service from this company. Waiting over an hour to speak to someone. I have spent over 4 hrs and still not resolved. They do not answer e-mails either. I purchased a guest bed, the lower bed pulls out and two feet open out, and lock into place. The two locks which hold the legs open, fell off. If I could give them a 0 star review I would.”

Furniture Village 1 star review on 23rd February 2022

Helpful Report

Posted 2 years ago

“I ordered a sofa 1st August 21, it was delivered in November but has no feet on it as it was faulty. An engineeer came out in January and said I need a whole new sofa, have had no contact from Furniture Village, despite trying to get in contact numerous times. I am now pursuing a claim through the finance company. I understand things go wrong but the total lack of customer service is appalling.”

Helpful Report

Posted 2 years ago

“I have received poor communication and organisation from Furniture village for a sofa bed from the moment that Furniture Village told me my item was ready for delivery a month ago until now. I am still waiting for the item to be delivered and i have had to continuously ring and chase them despite customer service reps promising to get back to me with an update. This has been very stressful for me and has disrupted my schedule due to the lack of professionalism from Furniture village in dealing with my item. This was my first time ordering from furniture village and it will be my last after the horrible experience i have had. The warehouse on two separate occasions have misplaced my item in the warehouse. Both times this was on the day of delivery that they have told me they are unable to deliver. The first time, i had to wait 2 weeks for the warehouse to locate my item. When i decided i wanted to lodge a complaint after lack of communication for so long, miraculously the warehouse found the item in less than half an hour. On the day of delivery after the first time, the drivers seemed reluctant to attempt to delivery the item in the house into the upstairs room and commented that the item was heavy. Furniture village then suggested i use an upholsterer for an extra fee if i want my item to be delivered. I took this option in good faith that my sofa could not fit through the door. Furniture village made it seem that the process to use this service would be fairly straightforward but i was sadly mistaken. On the day that the upholsterer was due to come, they rang me to tell me that the warehouse again could not locate my item. Again when i rang furniture village they said they would try to find out what has happened. This was on Friday and I again have had no contact with Furniture Village. This level of communication for an item i have paid for is unacceptable and i will be escalating this with the trading standards. After waiting for 4 months for my item, i am highly frustrated that this level of dysfunction has been involved in simply delivering the sofa. I would not suggest ordering from furniture village if this is the level of communication they give customers.”

Helpful Report

Posted 2 years ago

“Recliners on all parts of the sofas make a terrible noise ... technicians been nothing wrong apparently but why spend over £4000 for squeaky whining recliners. Terrible aftercare waiting for further contact”

Helpful Report

Posted 2 years ago

“Worst company to deal with ever !!! Ordered table and chairs and when arrived the chairs were a different wood to the table . Oak table and lime washed wood chairs !!!!! Like chalk and cheese … look completely odd .. spoke to manager at furniture village who told me basically it was our fault not noticing the different colour on legs of chairs !!!! Why would anyone order an oak table and these completely different colour chairs !!! . We’ve been told really to like it or lump it we should have asked more about the chairs ????? Really !! What a joke this company is I’m so glad we’ve not ordered the £7000 settees which we were going to purchase !!! Never ever will I buy from them again !!! Stay well away”

Helpful Report

Posted 2 years ago

“Awful customer service experience from Milton Keynes store. We purchased a ceiling light with other items and this was only delivered 1 week ago. I contacted the store to return the item because it was way too big and the customer service advisor was awful. He highlighted that their policy highlights that you can not return an item however the policy clearly highlights that the item can be returned within 14 days of receiving it if a customer does not with to keep it. I am gutted that I had spend £200 on an item that we can not use and I just wanted to return it to chose a different one. We only took the item off the box and placed it back and we did not even attempt to put it up . I am so so disappointed with the service and actually wishing i had purchased the item from a different store.”

Helpful Report

Posted 2 years ago

“Awful customer service ! When something arrives 6 weeks late and then it’s damaged it becomes a joke! Then having to wait another 6 weeks for another to be delivered is ridiculous, and that after three phone calls! Complete incompetence, won’t be using them again !!”

Helpful Report

Posted 2 years ago

“Appalling after sales service. Sofa arrived with no sliders. They were promised the next week. Never arrived. Duresta chair and stool due 2 months ago. No one returns my calls. No-one responds to emails. Avoid this company unless you 're happy to be ignored and for your furniture to never arrive. If theres a problem - tell me furnitire village rugby and let me go somewhere else and order a chair and stool. Don't leave me hanging.”

Helpful Report

Posted 2 years ago

“Will never buy from this company again, terrible after sales service. Delivery was delayed on our sideboard by 2 months and when it did arrive it was put in place and the delivery guys left before i could check it over plus did not sign for anything! they left the wrapping on the unit which they had rewrapped after installing it, shock horror the back was all smashed plus no handles or fittings. Called the help line on the delivery note within 10 mins to be told only open during the week days so thats no good if you have a weekend delivery! Delivered in November its now 18th Feb and still not resolved despite lots of promises we have spent literally hours on hold on the phone and sent emails by the dozen, you get a different person when you do manage to talk to someone and, to cut a long story short we feel like we are just promised what we want to hear and then fobbed off hoping eventually we will go away! We have a sideboard that isnt usable looks rubbish as no handles just holes and with a lighting unit that has no cables to use it! Caused more upset and arguments we wish we had never bothered.......be warned if you have to go back to customer services it will be a nightmare!!!!”

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Posted 2 years ago

“8 months now still waiting my dining set spouse to 12 weeks so frustrating.”

Helpful Report

Posted 2 years ago

“I have been chasing my order for months. I get told a delivery month and then nothing. I have wasted so much time and energy on this i am furious. I was a huge fan of furniture village and have bought lots of furniture from them over the years but never again. 7 1/2 months waiting for an order is NOT ACCEPTABLE the newspapers should be investigating companies and fining them for dreadful service like this because the customer has no rights at all and just has to wait. Where is the compensation for all the hours on the phone? If the order says 13-15 weeks it shouldnt be 32-33 weeks !!!”

Helpful Report

Posted 2 years ago

“Im very disappointed with the services Im very disappointed with the services. We ordered our dinning chairs on 21st October and we have been waiting till today for the delivery which is 17 weeks. They blame it on pandemic and that time the pandemic was slowly finishing. Whe we order from DFS in middle of the pandemic the waiting was 6 weeks and we thought is long wait but 17 weeks? Thats ridiculous. Every day was bombarded by their emails with offers and sales and have never recieved any email about the progress of my order. They dis not care about me as a customer who purchased already something felt like we got you so we dont care anymore only if we can get more money from you approach. When they finally called me after 16 weeks to arrange delivery they gave me only one option for delivery and if i wouldnt take holiday dor that day to be home I would have ro wait for another 2-3weeks. Also on that day no one called me to actually tell me some timeline when i can expect the delivery on that day. The customer service is just terrible. I thought dfs is bad but according this experience dfs is excelent in customer service. When we opened them we actually realized they are much darker than we saw in shop. We checked pictures we had when we were choosing them and clearly can see they are at least 1 shade darker then they should. Which makes other problem and if we knew we would choose lighter one. 17 weeks wait and disappointed in every way. Im sure I will not purchase anything from the furniture village in future its not worth it.”

Helpful Report

Posted 2 years ago

“Refusing to issue refund for sofa that was meant to be delivered 3 months ago. Terrible customer service!”

Helpful Report

Posted 2 years ago

“ordered a sofa in July and it was due for delivery end of August and till today never received which was disappointed, It is very bad service even customer service. Not recommend to order for them again”

Helpful Report

Posted 2 years ago

“Reasons to visit: A great showroom with a good choice of home furnishings, reasonable prices and average sales people. If your new furniture is delivered without issues then count yourself as lucky. Reasons to avoid: If your product is delivered damaged or poorly set up (we had both), then be prepared, in our experience, to face a culture of disinterest , poor customer service and extremely poor communication. You'll face long waits to speak with a 'Customer Service' advisor and will ultimately be passed to the 'Resolutions' team. This is where your real problems start... You can expect a visit from a technician, again, in our experience, the technician was disinterested in doing a thorough job and had to be coerced into completing the set up of our Merlin table. Sadly he could do nothing to resolve an issue with a badly distorted dining chair frame. We then had to wait 3.5 months for a replacement chair frame. We had NO communication on when to expect the replacement. Several family meals, including Christmas and a Wedding party, were held with 5 good chairs and the wonky 'rocking' chair that Furniture Village left us with. Forget about complaining to your local showroom, once they have your money they have zero interest. All the smiles and falling over themselves to get the order quickly evaporate if you have a problem. Our email and letter of complaint to their Milton Keynes 'Customer Care' Centre were ignored. I was polite and courteous throughout my attempts to communicate with Furniture Village. The problem could have been much reduced if they could have just explained when to expect a 'resolution' to the problem. One hapless advisor actually stated that 'returning customers were very important to Furniture Village'. Based on our experience we will NEVER step into their showrooms again.”

Helpful Report

Posted 2 years ago

“Bought a table and chairs from the Bristol branch in November 2021, delivery expected before Christmas as per their website. No communication except me to them. Delays due to shipments apparently. Cancelled order on 24 January 2022 and promised refund... three weeks later, no refund. Very, very disappointing customer care.”

Helpful Report

Posted 2 years ago

“Can't fault the way we were treated when placing the order in-store in Ipswich but after that..... Our bed was delivered with damaged divan drawers which we advised FV of quickly after the delivery team had left. This was in November and despite numerous calls and emails we are still waiting for the problem to be resolved. At one point they even informed when I called that the delay to the promised repair date of 4th of January was down to Christmas happening... who would have known Christmas was going to occur on the 25th of December. I've now had enough and want a refund an an end to delaing with this shower”

Helpful Report

Posted 2 years ago

“We are so disappointed with their poor customer care. They delivered a bench with a defect back in December and they promised to sort it out by second week of January 22... Well they never contacted us back, even after sending another email beginning of February 22, reminding them that we are still sitting on a faulty product !!! I won't recommend them to anybody and I will never buy again from them.”

Helpful Report

Posted 2 years ago

“We ordered two sofas in june last year and are still waiting. Told October then November then told definitely for christmas. Then mid February now said end of march!!!!”

Helpful Report

Posted 2 years ago

Furniture Village is rated 1.3 based on 1,025 reviews