Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,025 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 9th October 2024

Susan ^paul

Furniture Village 1 star review on 19th September 2024

Sue

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your so called Customer Service Dept does not provide good service, in fact it is really awful. Having ordered a bed frame & bedside cupboards on 5 June over the phone, because the website was playing up on the day, a replacement frame for a faulty one has still not come after 6 months. Trying to get through to the FV CEO, Mr P Harrison, has been blocked. He really needs to know how awful the service is so he can do something about it. Best to steer clear of FV.”

Helpful Report

Posted 2 years ago

“I Bought a Sofa from Furniture village, paid over 2k. Absolutely terrible quality, sinks in so badly when sat on, so uncomfortable. Really disappointed. Will try to stuff it with some hard filling.”

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Posted 2 years ago

“Bought 2 Hypnos mattresses and bases in 2017. Spent £2100 and 4 years later the small double mattress has a major defect in the middle which, after sending out someone to check it, they said is a manufacturing fault. It has a 10 year guarantee. Our mattress has been discontinued (I wonder why!!) this is where the problem starts. I started the process of trying to get a replacement mattress almost 3 months ago now, spent hours trying to get through on the phone to be told person dealing with it no longer works there or we will ring Hypnos to sort this and never get back to me. They’ve offered money then said that’s incorrect, now we’ve got to the stage where they say they don’t know what the alternative mattress is which they need to supply an equivalent alternative as per the guarantee. They then say we have x amount to spend but no equivalent mattress is of that value now so this is not as per the guarantee. What a flipping disgrace as this should of been sorted ages ago and now my son has had an operation and been sleeping in this defective bed!!! I’ve taken this to resolver so hopefully we can get things sorted but don’t hold out much hope!!!!! Come on furniture village, your reviews for aftercare are shocking!!!!”

Helpful Report

Posted 2 years ago

“Don't trust the 20 year structural guarantee, it is utterly useless. 2 years ago we bought a dining table worth a grant, we thought we stroke an amazing deal as we only payed £600. 2 Years after the table has cracked form the middle. Something you would not expect from a £1000 table, but anyway we thought we we save with the 20 year guarantee. An independent company was sent to make a survey an while making the survey they cracked the table even more just to prove it was manufacturer issue. Here is where the trouble begins, it has taken them over 5 months to reach back to us and serval followup calls(with the 1 hour waiting time).For our surprise they said we are not entitle for a replacement as that only happens on the 1st year. The also said that our dining table has devaluated as when you buy a car(that is an actual quote from them) and we have been left out with three options: 1)In order to get the table fully fixed we have to pay £300 as they say our table is worth 399, and they are selling it for £700 2)Get a £399 voucher for other products with them(not a change) 3) They give us £100 and we keep a ugly broken dining table. We are still in shocked as is nearly impossible to reach them and callsback never happen within the expected time frame. Please avoid buying from them as you worn get any after sales support.”

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Posted 2 years ago

“Adam, Emma, all the anonymous posts and more that are 1 star. I’m applying to put this issue on TV - Rip off Britain and other programmes. It would be great to gather all our information together to get our money back here. We have all been conned and think we could publicly shame Furniture Village and put a stop to it. Reply with another bad review if you’d like to join me. Thanks.”

Helpful Report

Posted 2 years ago

“HORRENDOUS COMPANY TO DEAL WITH !! Like others, I have waited months for a sofa, that has been delivered badly damaged, the delivery team also have damaged my doors and walls. No aftercare whatsoever, they simply do not reply to emails, better chance of getting to speak to the queen on the phone than these jokers. I have no idea how they are getting away with this behaviour, a total disgrace !!!”

Helpful Report

Posted 2 years ago

“Furniture Village owe me £300 for taking 20 weeks to deliver the wrong product. I am so worried as I have come on this website to find that many other people are in the same situation and struggling to get a refund. I will not give up on this, I will keep going until I get my £300. DO NOT USE Furniture Village, they are APPALLING.”

Helpful Report

Posted 2 years ago

“We had a sofa, one arm chair, and a reclining chair delivered on the 22nd December 2021. Put chair in reclining position and it wouldn’t go back up. Went back to the shop we purchased them and advised of the problem. They sent an e-mail and said we would receive a reply in three days. Considering it was Christmas we didn’t have much hope of a reply. However, still not getting a response after Christmas, my husband contacted them and explained what was wrong. Asked to e-mail photos of the problem which we did. After e-mailing the photos three times, still no response. Contacted again and told they hadn’t received anything. The photos were e-mailed again have now been sent five times and still have not heard from them. Tried to call again and call was cut of twice. Like previous reviews we’ve read, seems they are eager to take your money but if you have faulty goods they don’t want to know. Totally discussed with them.”

Helpful Report

Posted 2 years ago

“The customer service is shocking The customer service is shocking! The Northampton store manager is rude and very unhelpful not just to me but also to his online colleague. When taking our order, they didn’t take correct address or contact details which resulted in me having to chase, after giving a large deposit, they stated they couldn’t find my order! But told me if I want to cancel it would be 25% of my order yet I have never received and terms & conditions. No answer from the online contact form, on hold for over an hour only to be cut off. They still have my money and no one is available. Disgusting customer service.”

Helpful Report

Posted 2 years ago

“I ordered a 2 seater and 3 seater sofa in September 2021 after no updates and chasing I took delivery of half as there was an error with their delivery. I have then had to chase constantly to find the missing part of the order which was delivered today. What was delivered was wrong, wrong colour and this was a scatter back I did. Not accept delivery but the delivery guys after putting it all together wanted to leave it attached are the photos of the 2 seater and the one delivered today . Even the delivery guys said this is a different sofa”

Furniture Village 1 star review on 9th January 2022

Helpful Report

Posted 2 years ago

“Do not order from this company!!!! Waited 6 months in my order. Yes 6 months. Processed payment through finance despite not having recieved the item. Was to be refunded for the process since the 10th December- still waiting. Foned at least 10 times told by multiple members of staff the manager will call you back. Never does. Honestly stay away!”

Helpful Report

Posted 2 years ago

“Don’t buy from this shower. Ordered sofa in April 2021, it’s now January 2022. Spent hours on many phone calls. Dozens of emails. Multiple promised and missed delivery dates. Can’t get a refund. No customer service.”

Helpful Report

Posted 2 years ago

“Told our table and chairs were being delivered today . Then same morning told we can't deliver for at least 2 weeks . Absolutely shocking”

Helpful Report

Posted 2 years ago

“I got my son a dining room table and chairs 5 months ago and he didn't get them in time for Christmas and still no sign of them. I want to cancel the order as I think this is a really bad service”

Helpful Report

Posted 2 years ago

“Eay to purchase furniture from, however, 24 weeks later I am still waiting to receive my purchase. There has been zero communication from FV unless I have contacted them. For the last 4 weeks I have been told that my items are in the the warehouse and will be delivered within 10 days. Very good at selling and taking money, but the company does not fulfil divery. I cannot believe they have not been investigated yet after reading other people's similar reviews.”

Helpful Report

Posted 2 years ago

“Ordered corner sofa in August, told it would be delivered before Christmas but there was a slight delay and it was delivered on the 30th. Have to say our whole experience of Furniture Village has been great, from the staff in store to the delivery guys who were brilliant! Wouldn't hesitate to order from them again.”

Helpful Report

Posted 2 years ago

“We ordered two sofa suites back in August 2021 and was promised a Christmas delivery. On week before Christmas was told sofas are ready for delivery and to make final payment of over £7000. We was given a delivery date of 29 th Dec. Day before, got a call telling me sofas are not at delivery site and they don’t know where they are ? My wife went to the store to complain to the Manager. We got another call telling us, sofas are now at the delivery site and would be delivered on 31st Dec. On 30 th Dec got another call telling me now their one delivery driver has gone sick and cannot discuss why and will have to cancel delivery and cannot give me another delivery date. How disgusting to treat customers in this way. The company are not even ashamed of their poor service. I wish I had read the poor reviews before spending money with this company.”

Helpful Report

Posted 2 years ago

“Please do not buy sofas from here. They always keep giving different excuses and are not able to give your product. I had ordered on 09th May and still waiting for my 2 seater sofa. 3 seater was delivered just 1 week back. Also started my monthly payment without even delivering all products. And today they confirmed that they cannot deliver the 2 seater sofa because their manufacturer has stopped the production. They are expecting us to choose again and wait for 18 weeks more”

Helpful Report

Posted 2 years ago

“Why don’t we collectively take furniture village to trading standards or better still to the newspaper’s and get publicity about this company surely what there doing is fraud they are taking customers money knowing full well the service is disgusting.there salespeople must be people who cannot get jobs elsewhere or they enjoy lying to the public”

Helpful Report

Posted 2 years ago

“Well thanks furniture village, bought my sofa in June, was told delivery in 16 weeks, was delayed til November, delayed again Til December, told it was in, then told actually it wasn’t. Then told it was ready for delivery and to call to arrange, couldn’t get through, I tried 5 times, each time I was on hold for around 15-20 mins, slowly moving up the queue only to be told ‘mailbox is full, please try later!’ Infuriating!! Then I miss a call as I was working to be told it wasn’t actually ready for delivery. Now I do t have a sofa for Christmas, nothing to sit on as I sold my old sofa when furniture villlage assured me my new sofa was ready to deliver!! It’s not good enough. I will take this higher and post this feedback everywhere I can. Unless you can sort it out ASAP”

Helpful Report

Posted 2 years ago

Furniture Village is rated 1.3 based on 1,025 reviews