Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,025 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 9th October 2024

Susan ^paul

Furniture Village 1 star review on 19th September 2024

Sue

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid over 2k for Holly Sofa, terrible quality. sinks to an inch so uncomfortable. Furniture Village will not compensate Please see attached photo,”

Furniture Village 1 star review on 13th May 2022

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Posted 2 years ago

“We bought 2 sofas in aug 2021. They were delivered in dec and within 2 weeks we discovered the side had come away from the bottom of the seating. They send home serve to inspect it after I sent pictures to them. Home serve said the damage was at the manufacturers and a replacement was ordered. Since then we have had no contact from them in 5 months. Many phone calls and emails later I sent an email quoting ‘the consumer credit act 1974’ and they sent an immediate response. They have promised a refund and to collect the sofas we now no longer want. I will let you know if that actually happens! Please don’t buy from them!!!”

Helpful Report

Posted 2 years ago

“If I could I would leave no stars! My experience has been awful. We ordered a bed and mattress only to discover the mattress was full of mould. Despite numerous calls and emails to furniture village and going to the Watford store I have had no success in being heard and having the appropriate after care. It is really disappointing that this company does not look after its customers. I would not recommend this store.”

Helpful Report

Posted 2 years ago

“I brought table and chair bench set, the bench was damaged leg broke. It's been a nightmare to contact them they have eventually picked it up last week but still not been contacted about having my money refunded, I would not recommend any one to buy from them.”

Helpful Report

Posted 2 years ago

“Damaged my property during delivery and won’t return my emails or calls and they keep passing me around and everyone seems to say they have emailed the managers responsible and they should be in touch with you within 72 hours but no one gets back to you…”

Furniture Village 1 star review on 9th May 2022

Helpful Report

Posted 2 years ago

“The main function of a dining table is a hygenic surface to eat from. The table I bought has been deemed fit for purpose despite fact it cannot be wiped clean, as they used rustic in the description. Rustic means according to furniture village uneven, pitted, planed with a blunt edge and not subject to their guarantee! Not impressed!”

Furniture Village 1 star review on 8th May 2022

Helpful Report

Posted 2 years ago

“I purchased a sideboard the middle of March for £699. It arrived very damaged, so I requested a refund. This request was lost and I was unable to exchange or refund. The email and photo evidence were then found and the process for a refund was started. However the warehouse are impossible to contact to arrange collection, FV could not get through either and they do not respond to emails or voicemails. I still am no further forward 7 weeks later. John Lewis offer very similar and offer a far better customer service. I must give a shout out to Terry on the phone lines, very professional and loyal to this company. I will never order from this company again!”

Helpful Report

Posted 2 years ago

“Terrible customer service! We’ve not had one phone call or email in the 6 months after we’d ordered furniture. Where is our order? Taking peoples money with lies when what you really need to say is, there is no time frame on delivery you could be waiting over half a year, your company needs to take a long hard look at themselves. Appalled that a family company can do this to thee families! Shame on you!”

Helpful Report

Posted 2 years ago

“It was a wonderful experience to shop st furniture village . Staff at Tunbridge wells is amazing they helped us a lot with patience and understanding our needs. I strongly recommend to buy from here .”

Helpful Report

Posted 2 years ago

“Ordered 2 x bar stools online 12/01/22 with a lead time of 7 weeks. 8 weeks later March 2022, 1 x random bar chair seat, 1 x dining chair legs + a random metal bar were delivered. Customer services contacted, random items delivered were collected, £100 good will payment offered with a promise of delivery of the x 2 bar stools within 2 weeks. £100 good will payment not received and had to be chased. Bar stools not received within the 2 weeks as promised. 24/04/2022, email to advised bar stools would be delivered on 25/04/2022. 25/04/2022 - telephone call informing stools could not be delivered because x 1 was badly damaged and x 1 was not the correct bar stool. 26/04/2022 - full refund promised for total cost after waiting 15 weeks for these items (not delivered). 29/04/2022 - refund received minus the £100 good will gesture). Basically FV kept our money for 15 weeks and gave us nothing in relation to the poor customer service, time and frustrations for multiple coms due to their failings. NEVER EVER EVER AGAIN!!!!!!!!”

Helpful Report

Posted 2 years ago

“i bought a komodo settee and chair in leather after 11 months the settee started to peel underneath the so called protection they spray it with they classed this as wear and tear i have no pets or kids only 3 adults live in my house so please do not buy your furniture here go else where”

Helpful Report

Posted 2 years ago

“Yet another story as the earlier ones. If you buy anything from this company and something goes wrong, then good luck. Don’t answer phones, you always strangely seem to be number 26 in the queue, and I’ve tried several times over the weeks. The only way to get any sort of service is to take to them to the Small Claims Court, pay the fee (mine £80) and then 5 days before you have to inform the court to proceed, you get a phone call. Then when you think things are at last happening the phone calls stop and you’re back to square one. Never never again will I buy anything from this company, if you do, then good luck!”

Helpful Report

Posted 2 years ago

“We bought two settees. One arrived with no feet and damage to the structure. We have made numerous phone calls and been passed from pillar to post. They will not replace without it being examined, despite being within 14 days of delivery. I just wish I had seen the companies reviews before wasting money. The problem persists. I hope it can be resolved before we have to follow a legal solution.”

Helpful Report

Posted 2 years ago

“Made a significant £2k+ purchase of a dining room table and chairs. Just coming up to a year old and the metal base has rust on it. Took pictures and sent them to their customer service. Response was this is an environmental issue and not covered by warranty. We are being asked to get an independent furniture assessor to write a report. Not sure how you can have an environmental issue in a central heated dining room?? The metal chairs have not rusted. As we purchased on finance we will be progressing with the Finance Company if they wish us to continue paying for it. Then small claims court. I would advise you to consider carefully before purchasing from this company.”

Helpful Report

Posted 2 years ago

“order number 09939W955 -Furniture village have the worst customer service ever. We ordered a Hypnos Bed and mattress from their Reading store in Dec 2021. By January the mattress had sunken and by Feb the bed divan broke. We have since then called them more than 100 times. We are in April now, they have taken the bed and mattress but have not still issued a refund. The store sends us to customer service and the customer service puts it on store that they have not confirmed the procedures on discounts etc.I understand products can be faulty but what I don’t understand is how in today’s world a company cannot resolve an issue even after 4 months and 100’s of calls. Also their bar stool had come faulty, they have not replaced that either.””

Helpful Report

Posted 2 years ago

“We bought an expensive sideboard which had to be made in Italy. The wait time was 3 months. It was delivered by a different company who didn't know how to put it together, whilst they were trying to put the doors on they scratched it. My husband had to re-fit the doors and put the drawer in it. When I contacted Furniture Village they asked me if I would like a reduction of £300 and keep the sideboard or have a new one. I opted to have a new one, which took another 4 months. I asked the warehouse if it would be delivered by someone who knew how to put it together and they said they couldn't guarantee that so I asked why don't they tell you this when you order that you may need to pay someone to put it together? The sideboard arrived and the doors were completely unusable as they were so damaged, fortunately the doors on my existing one were OK so we swapped them over. When they took the doors off the "old" sideboard it was obvious how bad the old carcass was, and it was only 3 months old. It was a wonder it was still standing! I was so glad I didn't take the money to keep it. I had a Royal dinner service in it, and Royal Brierley crystal which were wedding presents and I can't replace any of it. If it had collapsed it would all have been smashed to pieces and I doubt Furniture Village would have done anything about it. I can't understand why their quality control is so poor, according to Trust Pilot only 7% would recommend the shop! They don't tell you when ordering that you have to pay a delivery charge or that they're not responsible for putting it together. You would think that you're ordering what you see in the shop but you may not be. If you do get their own delivery men at least they know what they're doing, but we've had removals men who haven't got a clue and clearly didn't want to be doing the job. My neighbour also bought from Furniture Village and had a similar experience. They have some very nice things in their shops, but if you can buy what you want from elsewhere I think I would. I'm just hoping that this furniture stands the test of time as the sideboard was over £1600!”

Helpful Report

Posted 2 years ago

“Waste of money! Do not spend a penny with this company. We bought a fairly expensive set of table and chairs. When it was delivered one chair was broken and we were told it would take 17 weeks to replace. During that time, other chairs began to crack, snip and scratch, and the table And chairs were simply used in a dining area (I.e not being thrown about or in a busy area) when we raised another complaint we were told it was Wear and Tear?! Within 2 months???? So as we didn’t accept that as an answer we pursued the complaint. They wanted videos and images of the damages which I was happy to provide. They STILL wasn’t happy, and wanted to send over an independent reviewer to check the damage wasn’t wear and tear. After the independent reviewer booked in and reviewed our products, he confirmed it WASN’T wear and tear and he would write a report back to furniture village to say so. Not heard anything since!!! And now it’s been 6 months since we bought this product, (which should have the additional care protection on it, that we paid for I might add!) and the chairs are getting worse. Can’t even sit on them without fear of causing more damage. So, £1500 later, I’ve got less than acceptable quality products, 1 broken chair, 4 chairs damaged which has been confirmed it’s not wear and tear and not a single response or answer from furniture village. As of today I’ve written to trading standards to seek further advice.”

Helpful Report

Posted 2 years ago

“Bought a faulty bed and since then have tried to ask furniture village to help me. They completely ignored my requests. Terrible company, completely disregard their clients. They don’t have customer care for after sales. Don’t buy from them, they will take your money and sell you faulty goods.”

Helpful Report

Posted 2 years ago

“They're even incompetent, dishonest or both. 6 painful months waiting for a wardrobe to be delivered and they installed it obviously damaged. I've been promised it will be resolved, but now they just ghost me. Furniture Village's business model seems to be to get money from unsuspecting customers then do everything they can to avoid giving them what they paid for”

Helpful Report

Posted 2 years ago

“FV White City Manchester. Order 39657754.the branch manager Sal has a severe lack of compassion and customer service. Please if you can please do not purchase from this store”

Helpful Report

Posted 2 years ago

Furniture Village is rated 1.3 based on 1,025 reviews