Garden Buildings Direct Reviews

Name: Garden Buildings Direct
Address: Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom, Nottinghamshire
Rating: 1.11

1.1 Rating 381 Reviews

3 %

of reviewers recommend Garden Buildings Direct

1.1

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 27%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Garden Buildings Direct:

Garden Buildings Direct manufacture garden sheds, summerhouses, log cabins, playhouses and other garden related products. We import a large number of products from Eastern Europe and Asia on top of the 120 SKU’s we manufacture in house.
Garden Buildings Direct also operates a home delivery service throughout England, Scotland and Wales.

Visit Website

Phone:

0800 169 6016

Email:

Sales@Kybotech.co.uk

Location:

Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom
Nottinghamshire
NG23 6QX

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Garden Buildings Direct 1 star review on 22nd September 2024

Stuart Cavey

100

Anonymous

Anonymous // 01/01/2019

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“If you want shocking service; a long and frustrating process to try and get any sense out of them after paying your money; customer service that has to score less than ZERO; and the delivery of the wrong order.... then this company has it all. DO NOT TOUCH THEM WITH A BARGE POST. It says it all when they have a dedicated CANCELLATIONS TEAM...Most definitely the worst experience with an ion-line order that I have ever had!”

Helpful Report

Posted 1 year ago

“This has been the worst retail experience of my life and I'm 62. I thought everything was going to be great, as they SEEMED so helpful. But then they got my money. We agreed delivery would be on the 18th April, as I was out of the Country before that. On the 13th, with no warning, they dumped the playhouse on Next door's drive and drove off. My son-in-law lost a mornings work sorting it out. By the time I got home everything was drenched. We've since found out that there are loads of bits missing. One important part, is for a completely different building. They haven't responded to any of my phone calls, or the 10 messages I've sent them. At the moment I'm nearly a grand out of pocket. I'm currently trying to get my money back through my credit card. Don't waste your money with these Cowboys.”

Helpful Report

Posted 1 year ago

“She’d had not arrived 6 weeks after ordering still waiting. They keep shifting delivery date. Waited in all afternoon only to receive an email saying it would be delivered next week now dreading receiving it after seeing these reviews.”

Helpful Report

Posted 1 year ago

“Do not buy from this company. My shed has leaked from day 1. The only thing worse than their buildings is their customer service. What ever you do, do not buy one of the buildings.”

Helpful Report

Posted 1 year ago

“I bought a workshop from this company and I honestly couldn’t name a good thing about the purchase. Both the product and the company have been absolutely atrocious. They Advertised 4-6 weeks lead time on their site, sent it 3 1/2 weeks late, told me it would arrive on a particular date, I took a day unpaid from work to be in only for it not to arrive at all with no correspondence, the workshop was delivered a week later only for parts to be missing and broken. One of which being a roll of felt which is a massive part in keeping the workshop dry and protected, I reported the missing part, 3 weeks passed and I still didn’t receive it. I have since had to buy a roll from screwfix, Every single part of the workshop has needed to be rectified due to the absolute shocking, shoddy awful standard of product I have received. The floor is the wrong size, every single section of wood on every single panel has needed trimming due to overhanging pieces, all the wall sections are made to different sizes, sections of the roof have been sent in different sizes, the felt tears so easily that when nailing it the felt splits, sections of the walls have been put together using split pieces, nails have been driven through joining panels creating a split, I have wall sections with parts of the T+G missing completely, every single wall section has been made with not enough over hang on the bottom to cover the Edge of the floor. I have had to spend hundreds of pounds rectifying everything, This is the worse item I have ever bought and it is the worse customer service I have ever recieved. I have reported the issues to them with pictures on email and have asked for compensation only for them to say it is not something they offer with no solution other than for them to send replacement parts, if I chose this option I would need a completely new workshop! They do not want to accept responsibility for anything they have sent. They are an Absolutely disgusting company and I hope they go out of business so they can’t con and rob anymore people out of hundreds of pounds.”

Helpful Report

Posted 1 year ago

“Absolutely fraudsters! Extremely poor quality aged and they con you out of money by sending you the wrong shed then asking you to pay delivery charges! They need to be shut down! I can’t believe I didn’t notice these reviews before I ordered. Would have saved me a lot of stress. You have severely negatively impacted my mental health for a few £’s!”

Helpful Report

Posted 2 years ago

“Mark & Son Gardening Service I placed a order with them on 15th August 2022 for a customer order number GBD1850519 FOR £1485 and arranged for delivery to be on 5th / 6th September as there was no storage area before then to leave the shed. As it turned out after several phone calls to the staff which were not helpful then bemanding to speak to the management thinking I might get some answers and help sorry to say they were less helpful and told I was going to have to wait upto another 2 weeks for delivery and they don't give discounts or reimbursements for inconvenience caused to families when shed turned up with 2 poor English speaking persons it was like a jigsaw they were that many parts wrapped in plastic with tonnes of staples but through it delivered without any instructions on putting the shed together lost few hours sorting which parts are for were and so on completion of the shed the windows fit very poorly and doors have a cap and some of the timber have knots in them and some parts are twisted out of shape which we had to overcome now with this first heavy down fail of rain my customer is informing me the doors are letting a lot of rain in and are sealed very poorly around they doors. On hindsight I and the customer should have read a few of your very poor reviews as there is a lot of people in the same situation. Would not recommend this company at all very poor quilty attitude once they have your money the "DON'T CARE" I await there response to this issue”

Helpful Report

Posted 2 years ago

“It is a great pity that I had ever heard of this company, Communication was awful. Shed was and still is awful. Parts not fitting correctly. I have had to get someone else out after the initial instal to try and correct faults but more and more keep showing up every time I look at it. I have been told today they are willing to replace any faulty parts but that means as far as I am concerned a whole new shed. Too anyone thinking of buying of this company PLEASE DO NOT.”

Helpful Report

Posted 2 years ago

“Similarly to another customer, they don't take ownership. Wood is poor quality with nails not where they should be. Delivered whilst I was holiday despite changing the date. Generic instructions that apply to three different sheds. Parts missing or wood split. 48 nails supplied to attach three sheets of felt, totally inadequate. Side panels two pieces that need to be screwed together so not very secure. Gap in the doors should be 4mm but almost 16mm so had to construct a door jamb to cover the gap. I wouldn't recommend this firm to anyone!”

Helpful Report

Posted 2 years ago

“Initially things looked great, the product looked good and included a full list of what was included, sadly the list was incorrect and the company does not take any ownership for this and we are left with parts missing. The wood that did turn up is not great, many pieces split, stained and bent. The instructions are not great and the delivery time was months rather than weeks with no contact from the company. I would sadly never use again and would never recommend.”

Helpful Report

Posted 2 years ago

“Absolutely shocking quality of a kids playhouse. The finish is entirely unsuitable for children, it will take hours of sanding to make it fit for children. The instructions are vague at best, the finish of the wood is appalling and none of the panels fit together properly. I could’ve made better myself using old pallets if I had the time, but I don’t have that luxury hence using this regrettable outfit. A total rip off, the same money or slightly more spent in B&Q would get you a far superior product.”

Garden Buildings Direct 1 star review on 18th August 2022

Helpful Report

Posted 2 years ago

“The BillyO Picton summerhouse disaster! I used GBD to buy a summerhouse as the product I purchased before that was a metal storage shed was ok. Sadly a very bad decision!! I was given an estimated delivery date and arranged for contractors to assemble after that date. I was then sent another date and if not convenient then use My Account on their website to change it, which I did. Unbelievably a few days later I received an emai to say that it had been loaded and was on the truck ready for delivery the next day!! I wasnt in so left notes for driver to call and where to leave it. I was most annoyed. The delivery driver did call and I explained where it should be left and it was done as directed. The next email told me that delivery had occurred, and I replied telling them that I was furious that it arrived 4 days early than their original date and 11 days before I requested on the online portal! I got a reply to say the driver had noticed some missing and damaged parts and could I verify this. I checked the obvious larger parts, doors, walls etc but tucked underneath was a bag with cloaking strips and lots of other parts that I had no idea of their purpose and also I was unable to move things on my own as I am a pensioner and some parts were too awkward for me to move alone. My initial response was that all looked normal but they would have to wait 2 weeks until the contractors came to erect it. I was sent a list of part nos most of which didnt correspond to anything I could find, so not a lot of use. As the parts where outside I was able to get help to separate and stack them so I could Ronseal the outer surface because I was concerned about weather damage. Whilst painting various parts I did notice that there were cracks here and there and that the quality wasnt fantastic but without anything to compare to I put it down to "thats how it is". The fellas came to erect it and it simply would not fit true and square. Nothing fitted together cleanly, gaps everywhere. Most of the glazing strips were warped, the cloaking strips looked like bows, banana shaped. The boards didnt line up horizontally and there was no sign of a carpentry joint anywhere, it looked if a 9 year old had knocked it up. Then I discovered that the panels in the window parts had been nailed on upside down with the groove uppermost so the rain could just flow into it and rot it. After 8 hours we gave up and left it partially erected, and then the fun started!! Battle commenced! I tried to call them...no luck, never ever got to speak to anyone. So I complained on email several times and got the standard response, send photos of damaged parts and they will replace etc etc. I didnt want to replace it or any part of it as it wasn't fit for purpose! I called Citizens advice and they told me what to do including using their template to write official letter about a product that "Wasn't fit for purpose". It is delivered by a company called Kybotech and I googled them and this is the umbrella company for GBD and BillyO and more. The CEO is Edward C Walton and you can google him to get his Kybotech email address, and BCC him into all correspondence regarding getting a refund. I used a credit card and was still within the 120 days time limit so you need to contact the Fraud team and ask about a section 75 to claim the money back. This worked and then I was receiving emails from the chief customer services manager who eventually conceded that I was due a refund but only on the original purchase, not the cost wasted on trying to erect or the additional expenses incurred for roof felt. They did say it was invalid as I had treated it with ronseal but my argument was they delivered 2 weeks early! It was not possible to put up photos online to their web page but I attached numerous ones by email so there was no doubt about the shoddy manufacture of this particular summerhouse. The moral is ...keep at it and if you have a valid case then go to the top of the tree....Mr Walton, as this is not good for street cred. I have to say that their CS Mgr was very helpful in the end and I have just received my refund. Yippee! Good luck.”

Helpful Report

Posted 2 years ago

“Have written a review previously about this awful company but just to update… walked into the shed today after one week of the shed being installed and the floor literally cracked under my feet. This plank now buckles and bends when walking on it. Absolutely mind boggling that these shoddy materials can be sold as fit for purpose. Have also had no reply after contacting the company directly.”

Garden Buildings Direct 1 star review on 25th July 2022

Helpful Report

Posted 2 years ago

“Do not buy from this company - zero customer service and still waiting for my order to arrive. Read the bad trustpilot reviews for your own good!”

Helpful Report

Posted 2 years ago

“The problems began when we were given a delivery date. My husband rearranged his work schedule to be able to stay at home. At 5pm he received a text to say the shed would arrive in half an hour. It never arrived. We contacted customer services to be given another date. Again, the date came and went. No shed arrived. We had to chase and chase to eventually have a shed delivered to us. The quality. Well…. Inaccurately measured, mouldy, poor quality timber pretty much sums it up. Unbelievably disappointing. Multiple pieces of timber literally snapped as our builder was putting it together. He was so shocked at the awful quality of this shed. My advice… avoid avoid avoid this company. Wish I’d read the reviews prior to ordering a shed from Garden Buildings Direct. Have tried to post photos to their Twitter to show the awful quality of their materials, but they hide all of their bad feedback.”

Garden Buildings Direct 1 star review on 20th July 2022

Helpful Report

Posted 2 years ago

“As others have stated on here, steer clear of this company. I recently purchased a BillyOh bike shed (7*3). The workmanship is poor (frame height etc. do not match, nails protruding etc.), instructions are incorrect at times and not clear. For a 7foot long roof we were supplied with only 6ft in length! Thanksfully I had some plywood on hand to make up the gap. As others I hadn't looked for reviews before purchasing....really wish I had. I've managed to get my shed up (experience from building other sheds) but I would never buy from this company again. Spend a bit more and use someone else. If only I could give this 0 stars!!”

Helpful Report

Posted 2 years ago

“Do not buy from this company . Nothing as described . Cheap flimsy wood and badly made . Exposed nails in a childrens play house . Holes in the floor and walls . Cost a fortune to put right and the company offer no recompense . Avoid at all costs . An orange box is made of better materials”

Garden Buildings Direct 1 star review on 30th June 2022

Helpful Report

Posted 2 years ago

“Woeful company, stay well clear. Delivery time wholly inaccurate, no communication and missing parts on the order. Have cancelled and told them to collect what we have an refund. Always be suspicious of a company who don't advertise a contact number.”

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Posted 2 years ago

“Disgusting company. Never use. Still missing parts for a summer house I bought my children back in February. Shocking customer service, poor quality product too - so upset three months later to still not have this sorted. Warning to anyone - do not order from this company.”

Helpful Report

Posted 2 years ago

“Would never buy from this cowboy company again Firstly when purchasing said 7-14 days to deliver, 6 weeks later it was delivered, no instructions we rang on a saturday, the after sales department was closed, however the sales department was open, instructions emailed to us,however wasn't able to check parts until we started building the playhouse, 2 sides missing, again rang to find it was closed, rang Monday on hold 45 minutes, eventually spoke to someone, who wasn't very helpful, my husband eventually spoke to someone on 23rd May, to he told the 2 missing sides would be delivered in 3-5 working days... today is the 6th June no updates, no communication, again had to ring now told delivery is 14th June meanwhile the base is erected, the flooring to the house isn't treated, sick to death of ringing, customer service stinks,”

Garden Buildings Direct 1 star review on 6th June 2022

Helpful Report

Posted 2 years ago

Garden Buildings Direct is rated 1.1 based on 381 reviews