Garden Buildings Direct Reviews

Name: Garden Buildings Direct
Address: Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom, Nottinghamshire
Rating: 1.11

1.1 Rating 381 Reviews

3 %

of reviewers recommend Garden Buildings Direct

1.1

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 27%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Garden Buildings Direct:

Garden Buildings Direct manufacture garden sheds, summerhouses, log cabins, playhouses and other garden related products. We import a large number of products from Eastern Europe and Asia on top of the 120 SKU’s we manufacture in house.
Garden Buildings Direct also operates a home delivery service throughout England, Scotland and Wales.

Visit Website

Phone:

0800 169 6016

Email:

Sales@Kybotech.co.uk

Location:

Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom
Nottinghamshire
NG23 6QX

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Garden Buildings Direct 1 star review on 22nd September 2024

Stuart Cavey

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible service. ordered my shed windowed they delivered one without windows so time booked of work to put shed up wasted. one week later replacement panel arrives only for it to be the wrong one again. more wasted time. spoke to them yesterday promised to bring correct panel within two days. phoned today only to be told its not going to arrive for another 6 days. also missing hinges. don't use this company I really wished if I hadn't 😔”

Helpful Report

Posted 7 years ago

“Very poor company - 10 x 8 heavy duty shed delivered without me knowing, a week early.. i wasn't there to check delivery, fixtures missing, no screws or nails, no instructions! Nothing fitted together, knot holes everywhere on the wood, even though i paid for a upgrade on the floor it was very weak & i had to pay another £60 to strengthen. Wrong guttering delivered won't fit onto the shed, when complaining long waiting for someone in the Philippines. Still awaiting someone to get back to refund for the guttering.. never, ever buy from this company.”

Helpful Report

Posted 7 years ago

“Shed was delivered with a damaged roof initially, we had the replacement sent out for next day delivery after fighting for it and my fiancé took the day off work on the Saturday to build the shed. We managed to put the base and walls up then came to put the roof on, only to find out that two of the panels for the roof were not the correct ones and were both too narrow and too short to fit on the 10x6 shed. There is a storm forecast for this week and we have no roof on the shed, our mechanical and electrical equipment is now at risk of damage and the flooring we have chosen to put in the shed and would be perfectly fine in a shed with a roof is now at risk of severe damage if it rains and still this company is making excuses as to why they can't send out the correct panels next day despite them having done it once and there being a lot of same day couriers about. The customer service are obviously just reading through a script and trying to get them to understand the severity of the issue is one of the hardest things I have done for a while. DO NOT RISK THIS HEADACHE!!!! Even trying to get through the customer service is a nightmare, if you choose the wrong phone option it hangs up on you!!!”

Helpful Report

Posted 7 years ago

“The shed itself was OK for the price, but the size given on the website was totally misleading. I had built my own base using their measurements, but what they didn't say (unless it was hidden in the small print) was that the measurements included "overhang". So my base was too long by about 8 inches. At no point have they admitted that their advert is misleading, which has just made me more annoyed. Will not use them again, and am actively seeking sites like this to spread the word.”

Helpful Report

Posted 7 years ago

“Dear sir/madam I have ordered my log cabin with your company. Problems with the address, long waiting on the phone to speak to somebody that was just the begging... I paid to be fit it as well. Company asked me to send you the picture of the base which i did. Nobody emailed me back that is gonna be any problem. Delivery arrived and the builders said the base hasn't got good level for the Cabin to be fitted. They said is impossible and suggest to send it back and call once I gonna fix the base. Why nobody come before to checked the level or asked for a better pictures? I contacted different company to check if I can put any different log cabin . They came messier and they are ready to do it. I called to get the refund which I have right for. Again 10 min on the phone with the music. They said I need to go to my account and press refund which I did. A week ago gentlemen called me and said I will be charged around £ 300 for the cost. I understand that and I agreed . You have records of your conversations and you can check that . This morning somebody called me and left the massage that you gonna charge me another £700 pound! I called back they didn't know who it was and they could not give me any explanation. Lady said somebody will contact me on Monday because is weekend! Bad customer service!and wrong information all the time! I paid £2700 for cabin and £1400 for fitting and now you want to keep £1000 because of your mistakes ?! I hope somebody who cares for customers is reading this one now and will contact me soon if not I have to contact my lawyers and pass the case to them ! This is the email I have send to the company. Nobody even respond to me. In the end after 2 months of fighting on the phone They took £700 from me just because they came and parked for 30 min. After they said the base is not level and they gone. Very unprofessional team. Avoid and never buy from them if you want to see the money or product. Sent from my iPhone”

Helpful Report

Posted 7 years ago

“Booked a half day from work on delivery day to build the shed. Shed arrived and I queried with driver about possible missing parts! Driver was clueless as had never built one but was confident 11 parts were delivered and needed. Discovered after driver left that we had no floor panels and 2 sets of roof panels instead of one. That meant another unhappy customer somewhere as we had their roof as well as ours! Customer service USA call centre with horrendous back ground noise. Missing part will be sent in 3-5 working days. Not happy we have a shed parts sat in our garden that we can't assemble and I have no more holiday days to book. Complete waste of half a day holiday.”

Helpful Report

Posted 7 years ago

“""A very poor company that was very difficult to contact, as they use an offshore call centre and you cannot contact the people responsible for the issues. It cost more in time and effort to get a refund for a poor product delivered in the first place, than was ever anticipated. My biggest lesson would be to totally review a company before placing an order,”

Helpful Report

Posted 7 years ago

“I bought a summerhouse. It was poorly made and leaked. I had to spend a lot of time and money to out it right and when I complained it was made obvious that they weren't going to do anything about it. What a terrible company. They lie, deny what they've said, blame the customer for their problems, threaten and basically don't care. I'd never use them again and strongly suggest that you think long and hard before you do. See Trustpilot for the full story, my review s are there in detail.”

Helpful Report

Posted 7 years ago

“"Ordered a Bella summer house and it was looks nothing like what was ordered. There are numerous holes in the wood that had to be filled with wood putty. The windows broke as they were put in as the plastic windows were seriously thin. Both of the door were the wrong size, they were to big across and too small in height. The wood is very poor quality and cheap wood. Very course and rough looking, tongue and groove was broke and didn't fit together. The floor even though opted for the more expensive was not strong and was quite thin. This summerhouse cost almost £1000 and if I had known about the standard and reviews that are also on another website that are almost every one a bad review I would not of bought from them. I contacted the company and the only answer they gave was that's unfortunate. That was all the answer and help we got. Also because the summerhouse was now painted and the doors had to be made to fit as customer services was not willing to do anything they told us that it was now not in warranty. Which is a total joke as it needs painting to stop it rotting. Customer services were not even willing to help and stopped answering any questions. The summerhouse I would say is not worth more than £200 at the most. Their website is misleading”

Helpful Report

Posted 7 years ago

“Confirmed Saturday delivery changed to Tuesday. When I called to complain, as I had already booked the installers, etc., the Saturday delivery was re confirmed. Nothing arrived , no warning either on the Saturday. When I called them, I was told the shed would now arrive on the Wednesday! Had to pay the installers for nothing. Shed quality is poor, building instructions poor (especially for extras, e.g. tiles instead of felt roof)! No communicaition possible other than with call handlers in the Philipines who don't know much about the products and appear to have the same set of instructions in front of them as the client. Not one phone number or e-mail address in the UK! Very, very poor service - all you hear is 'we cannot do anything, we cannot speak with management, there is no management here'. Very good if you enjoy banging your head against a brick wall!”

Helpful Report

Posted 7 years ago

“Please be careful with this company, the customer service is appalling and quality of product for the money is awful”

Helpful Report

Posted 7 years ago

“Poor product quality and poor customer service”

Helpful Report

Posted 7 years ago

“Shed quite good I think,but customer service?forget it!website wouldn't recognise my order day before delivery,so had to ring them,you get three automated options,number 3 directed me to web site then said "goodbye",rang again option two as before.rang a third time and used option one"order a shed",which I wasn't but it was the only way to get through to a human.he by the way was bordering on rude.on the day recieved a text to say they would be with me in half an hour.rushed home in twenty five to find it delivered and them gone!they had also delivered a piece I neither needed or ordered!and no,I did not ring them again at my expense.”

Helpful Report

Posted 7 years ago

“Well where do i start pretty much the same as the other reviews, panels that don't fit roof didn't fit, warped and cupped panels, panels that fell apart doors that never will fit as they have warped and thin plastic windows that all bar one has cracked or fallen out.. I'm surprised it hasn't blown away as it's so light!”

Helpful Report

Posted 7 years ago

“Shed ordered 1 month ago. Missing parts, made loads of phone calls to find out delivery of replacement, just false promisses. Still nothing. I will raise offical complaint to ombudsman.”

Helpful Report

Posted 7 years ago

“Got shed delivered all OK very quick. But as other are saying that's where it ends. Very very flimsy construction of poor quality. Trusses not adequate for job. Built to there instructions, but upon completion still a lot of movement in it. Have added my own diagonal bracing to stiffen it up. Would have gone back, if not needed for storage, has got builders in over coming weeks”

Helpful Report

Posted 7 years ago

“I bought a 20" x 10" premium workshop from these people. The quality is horrendous. I now have a shed with walls that lean out at the top and a roof that has sagged. The trussses are not of sufficient size to support the roof and have all bent under the weight. The company will send out replacements, but do not seem to understand that there is a fundamental design issue with the the shed. If I replace the trusses with more of the same I will be left with the same problem. They are not prepared to offer any kind of compensation.”

Helpful Report

Posted 7 years ago

“Ordered and 12x8 wooden shed. Arrived promptly enough, but that's where the good news ends. Upon delivery I noticed one broken panel which I reported and was promised a replacement panel which never arrived. It only got worse. I had a professional do the installation and no sooner had he started when he told me that due to numerous manufacturing defects he would not be able to complete the installation. The panels were so poorly constructed that the shed would definitely have leaked. I still had to pay the installer. Then I had to fight to have it returned for a full refund. They eventually agreed, but wanted to charge me £96 for the collection. Had to argue about that too before they agreed to collect free of charge as the Consumer Rights Act requires. Still no offer of any compensation whatsoever. Just a bunch of scripted emails telling me how sorry they were, that these incidents were rare and that their T&C's requires customers to inspect all parts to ensure their quality! If the people who build these panels and the people who check these panels before they leave the warehouse could not detect the defects, how can they reasonably expect me to? Wish I had read more reviews before going with them! Avoid!!!”

Helpful Report

Posted 7 years ago

“I WOULD SUGGEST THAT YOU THINK TWICE BEFORE USING THIS COMPANY. ALTHOUGH THEY SEEM CHEAPER THAN THE REST IT IS NOT WORTH THE HASSLE. I ordered a BillyOh 4000 shed from the company. The delivery date got changed the night before it was due to be delivered. I am not able to assemble the shed myself so I booked a handyman to help which I had to cancel and pay to compensate for the time lost. When the shed arrived and was being assembled we discovered that wrong parts were sent, some parts were damaged and the shed was actually made of very poor quality materials. I phoned up to explain that I wanted to return the shed and was told to first provide photographic evidence of the problems. I did that and then had to chase them for several days to agree a pick up date and refund. In the end it took numerous emails, phone calls and online chats before the shed was picked up from my driveway more than three weeks later and then I had to once again chase for a refund.”

Helpful Report

Posted 7 years ago

“Avoid, avoid, avoid!!!!!!!!!!!!! Local companies will deliver and BUILD better sheds cheaper. After 8 week I finally returned the awful product have my money back - Shed delivered with 4 RHS panels and 0 LHS front/back panels - They came back to house 3 more times over next 3weeks and each time delivered 2 more RHS panels - Quality of parts delivered is awful (4 damaged) - Parts are mis-labelled at factory, and call centre and factory are completely disconnected - each time you communicate with them a different person replies - I have 70 emails in my inbox and spent 5+ hours on the phone - the delivery drivers are stuck in the middle and even they advise you to return it all as so many customers are having these issues I never leave reviews but this was my worst consumer experience in 40years!!!!!!”

Helpful Report

Posted 7 years ago

Garden Buildings Direct is rated 1.1 based on 381 reviews