Gardening Express Reviews

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Gardening Express deliver? How long does Gardening Express take to deliver? Does Gardening Express deliver on time? How is accuracy and good condition of items delivered by Gardening Express ?

Returns

How is Gardening Express returns process?

Customer Service

How can I contact Gardening Express ? How quickly does Gardening Express resolve customer queries?

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Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

How long does Gardening Express take to deliver?

Helpful Report

(3 weeks ago)

Gardening Express normally delivers over a month.

Helpful Report

(3 weeks ago)

44.44%

Industry Average

“ I took images, out the flowers in the bin and emailed the company straight away however, the customer service lady advised a refund or replacement would not be provided without images of the individual plants, pots and the delivery note. ”

- Anonymous

“ Absolutely shocking delivery, placed order over 10 days ago, still nothing. Emailed and got the same standard it could be 7-10 days if its peak season. Appalling for £6.99 delivery!!! Not holding out much hope of these bulbs being in a decent state when arrive either. There's a reason they are cheap, i'll pay more next time and go elsewhere. Avoid ”

- victoria richardson

“ I had to resort to emailing the legal departments of this company and their delivery arm DX delivery as I had no response to my queries and lies re delivery etc via their so-called help section on the website I would recommend this route for other complainers...it seems to get a response but I had to do a google search for the company legal department Will never use again Just waiting for my refund to be processed ”

- UNHAPPY CUSTOMER

Gardening Express Reviews

Delivery - Slow