Gardening Express Reviews

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Gardening Express deliver? How long does Gardening Express take to deliver? Does Gardening Express deliver on time? How is accuracy and good condition of items delivered by Gardening Express ?

Returns

How is Gardening Express returns process?

Customer Service

How can I contact Gardening Express ? How quickly does Gardening Express resolve customer queries?

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Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

How is Gardening Express returns process?

Helpful Report

(3 weeks ago)

Greater than 97% of reviewers feedback is Gardening Express returns process could be better.

Helpful Report

(3 weeks ago)

0.00%

Industry Average

“ The pictures on the web sight very misleading,they are fully grown plants. The one you receive are very small, not worth the money, no phone number and you have to pay for returns, anywhere is better to shop for plants shrubs Not gardening express. ”

- Robin

“ they put the onus on the customer to identify poor quality plants that they have sent out, don't give you sufficient time to complain and charge you for returns. ”

- Roger D

“ I received a buddleia plant on 13the August in the most appalling condition. . I was told it was "thirsty". It's twigs and dead leaves. The customer services system is impossible and there is no contact number or email. I was told that I would have to pay postage and return it. Looking at reviews I gather that returns to them get mislaid and its a real palaver returning a plant. . ”

- Elaine

Gardening Express Reviews

Returns - Difficult