Gardening Express Reviews

1.2 Rating 1,711 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,711 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

How do I contact Gardening Express ?

Helpful Report

(2 weeks ago)

You can contact Gardening Express by Email, Live Chat and Telephone.

Helpful Report

(2 weeks ago)

48.39%

Industry Average

“ The Acer tree which was hardly alive - I immediately emailed customer service with photos and was told I should leave it a week or two - well that’s what I did and it died - I’ve contacted them again and apparently it’s my fault as I didn’t repot it!!! It did not need repotting and as I have a large collection of Acers I know what I’m talking about. ”

- Sheree

“ The price promise and guarantees on their website, promised that the trees will awake and start to grow; and if not, the customer service will replace or refund them. ”

- Olga

“ They are a joke with an amateur approach to customer service. ”

- Jim Gavin

Gardening Express Reviews

Customer Service - Bad