Name: Admiral
Rating: 2.59

“Since the change of insurance Iv saved £500 a year”

Posted 5 years ago

“Renewal was twice the cost of other insurers. Phone told them I would not renew and they send me a bill for £87 and nasty chasing letter. Do not use, terrible company.”

Helpful Report

Posted 5 years ago

“Day 53 Still no reply or update”

Helpful Report

Posted 5 years ago

“Day 48: Hi Charlotte, With regards to your correspondence below. I must take issue with a some points raised. The Police were not pressuring me, they are in fact not Prosecuting me due to a lack of evidence. “Following enquiries into the above incident and having given careful consideration to the circumstances and evidence available. The Police have decided that no person will be prosecuted for any offences” As you have stated in your correspondence they are not prosecuting me due to the fact in your own words “Lack Of Evidence” Yet it would seem that as an insurance company you do not deal with evidence or concider a “Lack Of Evidence” Instead Admiral have taken the stance of trying to steam rolling me through a culture of Bullying/Intimidating through relying heavily that a person is completely out of their comfort zone. My next point is again in regards to your correspondence; “We cannot use this as clear evidence to prove you are not involved in the incident” Yet without conclusive evidence that the van in the CCTV was my van, Admiral seem indent on blaming me for this incident. Another point I will raise at the stage is the fact the my registration as stated below in the letter from the Police was that; “Your Registration Number has been obtained after the collision with the CCTV not showing a clear number plate at the time of the incident” “Furthermore the driver of the offending vehicle has been described as a female with pink Hair Which you do not match” Question: If the claimant had not also been insured with Admiral, what would sort of stance would they have taken based on the following; 1/ No CCTV supporting evidence. 2/ Full registration obtained after incident. 3/ Witness stating woman with Pink Hair driving vehicle. 4/Police Correspondence. I firmly believe instead that Admiral would in fact be saying to the third party that there is insufficient evidence to support their claim. I will also bring you back to one of our first conversations in that you also concurred that if the claimant had not seen me parked in McDonald’s and approached me and took pictures of my registration based on no more than supposition and the fact I had nothing to hide based upon the fact that it was not me that was involved in this incident. A supposition that it appears Admiral have also taken. Inline image Once again in what seems to be a regular occurrence/stance taken by Admiral in that I do not appear be getting treated as a customer instead I appear to instead being treated as the quilty party. At which part of the whole process did I stop being a Customer? Throughout this whole saga the claimant has one clear objective and that was to try and blame me/someone. During this time he has obtained details of my van and submitted them under false pretences. He has bombarded my client trying to obtain further personal details as well as demandind recompense. Put personal details on social media, claiming I was responsible. Inline image Has continually made false allegations that I was responsible for this incident. Failed to supply full details of this incident to the Police including details of a witness stating that the driver was female with pink hair. Another point at this stage is the last sentence in paragraph one. Regarding this Police letter. “We Cannot use this letter as clear evidence to prove you are not involved in the incident” Well if this is the case and by you own admission you/nobody can identify the registration of the van in the CCTV and apart from the witness claiming a female with pink hair was driving the van. No other witnesses to varify/cooperate details of the van in the CCTV. Yet Admiral are adamant that I am responsible. Once again I stress my innocence regarding this incident.. At no point have any parties been able to substantiate any of the allegations made against me by a third party. A third party I might add that has consistently lied and falsified all of these allegations.. A third party who falsely gave information to the Police of my registration that as stated in the letter from the Police was obtained after the incident, under false representation. I now find myself still waiting for a response from Admiral, once again being kept in the dark “Am I Not A Customer?” “Am I not paying for your services” “Am I receiving a service from you?” Kind Regards Dale Mace Sent from Yahoo Mail for iPhone”

Helpful Report

Posted 5 years ago

“Horrible insurance company, refused to deal with TPins, in breach of DPA by claiming claimant refused to settle the claim, encourage car hire company retrieve the replacement car in 24hour. Then provide a very low offer, stressing claimant to accept the offer. Tactic does not work, provide the final settlement on the following day and close the claim on the day after. Admiral is fully aware that Ombudsman do not have the authority looking into third party case as it does not fall under the definition of the customer.”

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Posted 5 years ago

“Nice and easy to find good coustmer service”

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Posted 5 years ago

“Not a lot people know this, but if you have an uninsured driver hit you and Admiral can't recover their costs, they leave the claim open, which means your premium increases at renewal and are loaded by other insurers. Admiral's defence is they consider you at fault as claimants who are hit by uninsured drivers, "drive in rush hour or on typically danger'us stretches of roads or parking in busy roads" VERY FEW OTHER INSURERS ADOPT THIS”

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Posted 5 years ago

“They had the cheapest offer, but after I had to call them to inquire about the claims process (someone had scratched my car), they cancelled the renewal because they would have to double the premium! Though I never filed a claim and never received any money from them! Terrible customer experience.”

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Posted 5 years ago

“Admiral are dishonest, unprofessional and unfit. FCA should remove their licence immediately.”

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Posted 5 years ago

“I’ve been with them for a number of years and they upped my insurance by£60”

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Posted 5 years ago

“Overpromise-Under deliver. Do not return calls, share personal details with third party... Claimed I was dual insured based on data base..told me I had to prove otherwise. Upon investigation I was not dual insured the other policy was the previous owners(Traders insurance) yet instead of investigating first they informed claimant that I dual insured...”

Helpful Report

Posted 5 years ago

“Prefer no stars, got falsely accused of hitting another car..spent 4 weeks trying to prove that I was not responsible despite engineers report, Police View CCTV AND CHECKING VEHICLE... Complete lack of customer service/care chose to take claimants version despite the fact that obtained personal details fraudulently and blatantly lied to Police... Claimant also has same insurance company “Conflict of Interests” In balance of Probability...not facts...”

Helpful Report

Posted 5 years ago

“Not happy with cancellation charges. Rochit in customer services tried to justify charging £57 to cancel my policy, despite having a week of policy left before my next payment. Very unhappy with this service.”

Helpful Report

Posted 5 years ago

“Experian advised I had a 95% chance of acceptance on an admiral loan Using the same details as on Experian I applied for the loan and it came back need to do some further checks, fair enough Then received an email the following saying it was declined Rang to find out why Was fobbed off First saying my credit score isn’t good enough, I said what at 942 out of 999? Need a better excuse... Affordability: your overheads are too high I said my ONLY overhead is my car which is what this loan is to pay off It’s £27k atm and I’m going to refinance with this £15k loan and pay the rest with my savings right now so again, try again with a better excuse and stop fobbing me off And they said oh well it’s against our company policy to divulge any further information I said it’s against my policy to apply for credit that I might get declined for because I haven’t built up an excellent credit score from applying for credit therefore when I’m told it’s 95% likely I’ll be accepted I’d like to know why I wasn’t accepted He repeated himself again saying it’s against company policy I have never felt so undervalued as a customer and felt so fobbed off I felt it extremely disrespected and felt the least they could offer was a valid explanation I guess “against company policy is” You’re too good for us as we won’t make any money from you defaulting”

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Posted 5 years ago

“If I could give 0 stars for awful service I would. Brief back story - I was stationary in traffic when a car approached too quickly and went into the back of me. How would I describe my service from Admiral from day one - They do not want you to proceed with a claim. They bully you to withdraw your claim and threaten court orders. They request endless pieces of evidence if you do proceed, then... They will sit on your undeniable evidence and will not process it until you ask them SIX times. They will judge your tone in a phone call or in a letter and use it against you. They will threaten charges and advise you that your claim will go to small claims court and you will lose. They disagree with you and will push and push you into submission so that you don't proceed with the claim. They allow the other side to accuse you of lying and demand orders and hearings. They doubt your injuries and question your actions 6 months after the incident. You will go through 4 different people with regards to your claim. The entire process of this small claim took over 9 months. When you finally get a settlement they state it'll take up to 4 weeks to receive payment, it took 7 weeks and 3 additional chase phone calls. Most people would have given up and not continued with the claim however I did push on, regardless of the stress and disruption this ordeal has caused me. Admiral were absolutely awful to me and treated me with absolutely no respect. They were just bullies who didn't want the paperwork or the hassle. Do yourself a favour and pay a little extra on your car insurance and go with someone else!”

Helpful Report

Posted 5 years ago

“My daughter took out insurance with Admiral in August 2017. She had just passed her test and went for an insurance policy which involved a telematics “black box” being installed in her car as this kept the cost down. One of the stated benefits of this was that it would help clarify fault claims in the event of accidents. The box was fitted incorrectly by Admiral initially - a fault they only picked up after several weeks although it was put right eventually. In June 2018 they kept calling her about an accident that had been reported to them by a Direct Line customer who had indicated my daughter’s car as having caused the accident. In fact, the car was not driven on the day in question, a fact she verified by sending in a statement from her boss, who was on a 48-hour shift with her at a residential facility for children, making clear that she did not leave the premises on the day the accident was said to have taken place. She also asked them - on many occasions - to check the telematics data which would have proved her non-involvement but they kept on refusing on the (bizarre) grounds of “data protection”. They did not accept her employer’s evidence as proof, an independent inspection proved - according to them - “inconclusive” and they would not check the telematics data. Consequently, the case remained open with no evidence that Admiral were doing anything to resolve it despite repeated requests. I had paid for the insurance on my credit card initially and, when checking my statement, was shocked to discover Admiral had taken nearly £2500 out of my account without asking either my permission or my daughter’s, or even alerting us to their intention to do so. They admitted this was an “error” and refunded the money but told my daughter she would have to pay this sum up front to renew her insurance as they wanted a large deposit against the claim being settled against her. She did not have such a sum and she needed a car for her job. Because of the outstanding claim no one would insure her either at all or only for a huge sum so she had to take out a series of one-month temporary policies costing on average £200 a month while battling with Admiral to sort this out. EIGHT MONTHS later, after her latest complaint (and having paid about £2000 in temp insurance) the complaints guy from Admiral called and asked why no one had checked the telematics data. WHY INDEED? He did so and within a couple of minutes confirmed that the car had been stationary throughout the period this accident was meant to have occurred and said they would remove the unresolved claim from their data. She took out a policy with RAC but after a couple of weeks they cancelled it because they had received data from Admiral still showing this outstanding claim they said they had removed. Because of the policy cancellation (and despite Admiral contacting them to confirm their error) they quoted her a much higher price to start a new policy. She went elsewhere - and exactly the same thing happened because of Admiral’s failure to remove the data in a timely fashion. Following the unequivocal evidence provided by the telematics data that she had no involvement in this supposed incident they sent her a cheque for £300 and said the matter was closed - no negotiation, no offer to discuss the matter, just washed their hands. Being about 15% of the amount she was forced to pay for temporary insurance because of their appalling service, and taking into account their unauthorised raid on my credit card to the tune of a few thousand pounds, this was paltry enough. To add insult to injury they have refused to offer even an apology for the wrong information being given to other insurers let alone any compensation. My daughter now works for a charity located in the depths of the countryside with no public transport links and is totally dependent on her car for work. Due to Admiral’s negligence she was left stranded there without insurance after the new insurer cancelled with immediate effect - not once but twice. All attempts to sort out the dubious claim against her and all subsequent matters have been met by Admiral with disinterest, inaction, incompetence and evasion. This is truly shocking behaviour by a company which clearly cares nothing for the plight of its customers. My advice - avoid the hassle, stress and expense and go elsewhere.”

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Posted 5 years ago

“They had very good prices for 2 years but for whatever reason they went up with the price so they ended up sending me a more expensive renewal than the previous year and not being able to lower the price enough to beat other competitors. I'll say their insurance went 25% up comparing with the previous year and that is sad. Had to cancel the renewal. Need to mention that I didn't make any claims, I am an experienced driver with years of no claim discount.”

Helpful Report

Posted 5 years ago

“Scumbags! They took more money out my account without my permission. I got a quote, was happy with it, paid for it & then an email came through to confirm my insurance with Admiral with the price quoted. 3 days later we get a call to say we should add additional services to our insurance, but this was all added to our initial insurance so why did we need to take out a further ad on's? Turns out the imbeciles have charged me £250+ more than what was agreed when I sent in the documentation to prove that what I paid they turned around and said it's all wrong we cannot honour that cost. They admitted it was their mistake & they had to do further investigations. Turns out that not only did we 'edit' the email sent back to them, but we also 'edited' our bank statements including bank charges letters from the bank, apparently, we also 'edited' the screenshot which showed the processing payment, we had sent in the proof of text sent to by the bank 'visa verification' text again we 'altered' all of that. Little do they know we sat in the bank & had the phone on loudspeaker with the bank manager listening to the call also. We have now filed a complaint with the financial ombudsman as they didn't have the decency to show us apparent 'proof' or even speak to us on the phone as they kept putting the phone down conveniently.”

Helpful Report

Posted 5 years ago

“Scumbags! They took more money out my account without my permission. I got a quote, was happy with it, paid for it & then an email came through to confirm my insurance with Admiral with the price quoted. 3 days later we get a call to say we should add additional services to our insurance, but this was all added to our initial insurance so why did we need to take out a further ad on's? Turns out the imbeciles have charged me £250+ more than what was agreed when I sent in the documentation to prove that what I paid they turned around and said it's all wrong we cannot honour that cost. They admitted it was their mistake & they had to do further investigations. Turns out that not only did we 'edit' the email sent back to them, but we also 'edited' our bank statements including bank charges letters from the bank, apparently, we also 'edited' the screenshot which showed the processing payment, we had sent in the proof of text sent to by the bank 'visa verification' text again we 'altered' all of that. Little do they know we sat in the bank & had the phone on loudspeaker with the bank manager listening to the call also. We have now filed a complaint with the financial ombudsman as they didn't have the decency to show us apparent 'proof' or even speak to us on the phone as they kept putting the phone down conveniently.”

Helpful Report

Posted 5 years ago

“So for me it is car insurance renewal time. Currently with tesco and never had a problem thought I'd shop around see if I could reduce my £326 quote for the year. Saw admiral TV as and did an online quote which came out at £826!! Thought I'd give them a quick ring just in case I entered something wrong and they confirmed all details supplied correct. I then asked why the quote was so much more and they said "I would not know its randomly generated and doesn't give a reason". I'm certainly not going with admiral even on comparison sites highest quote was £412 I don't understand why theirs is so much higher?”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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