AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.39

2.4 Rating 1,137 Reviews

36 %

of reviewers recommend AXA Insurance

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2.4

Based on 1,137 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 5 star review on 27th October 2024

Anonymous // 01/01/2019

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“AXA Home Insurance - I was a victim of crime - stolen personal items. AXA were absolutely excellent, the claims handler was very sympathetic and made a such a horrible experience a bit more bearable. No fuss or lengthy correspondence. Thank you AXA”

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Posted 2 years ago

“Axa personal health insurance - awful experience. To put a claim I had to call, online facility was not available with my policy as I discovered! When signing for a policy the marketing material specifically promised online claims management, which if NOT true. So I had to on hold with AXA call centre, 5 days in a row, at least for 30 min at a time to be given a run around. 6 working days later, I am still waiting for the outcome of my claim. Every agent I manage to speak to, stated that they are looking into the claim. But no progress, they don't have records, they are busy etc. Misrepresentation and poor service, would not recommend AXA Health insurance to anyone”

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Posted 2 years ago

“Very unprofessional to handle my case. I paid the amount from my pocket. And my company will definitely review to renew all my hotel associates with them.”

AXA Insurance 1 star review on 14th March 2022

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Posted 2 years ago

“Catalytic converter stolen from my car whilst parked on my drive. Police log number obtained. Must have spent about 10 hours over last week chasing up what was happening. Constantly told delays are due to Brexit, covid, shortage of mechanics, lack of parts (take your pick) and took them 10 days to collect car. Now being told shortage of hire cars (I pay business insurance). I can get one directly but they are refusing to reimburse. I work 30 miles away as a frontline worker. Unable to fulfil my work contract so on unpaid leave. You can’t speak to a senior or email them either. Reminded Axa that all of the above were going on at point they sold the policy and no mention of delays. Now have no car still, can’t work, losing income and told couldn’t I catch a bus. If I could I would. The staff have mostly been polite but it’s me constantly chasing. If you can’t do repairs don’t sell the policy.”

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Posted 2 years ago

“Very happy with experience lots of options. A fair price and easy explained possible.”

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Posted 2 years ago

“I would give 0 stars if I could. We are covered for water/leak damage but when we contacted AXA they claimed the report they received said the damage was due to a "corrosive pipe", and not a leak. Ridiculous, as the corrosion on the pipe lead to the leak, water damage and mould on the wall. After contacting them for weeks, we are still not getting any replies. Although we have informed them that my wife is pregnant and that the mould is dangerous to be breathing in and of the unliveable state of the apartment, we are still chasing for replies and get no information (we have not been able to sleep in our bedroom for 4 months now!) We are paying customers, who are covered for this situation, and instead of getting the support we have been paying for, we are left in an unliveable apartment with no help.”

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Posted 2 years ago

“Axa insurance have failed us.. We made a claim for damaged roof on 18th February. We have spent hours on phone and emailing most days. They passed to Claims Consortium to assess damage through surveyor. He didn’t measure roof or take photos. We are in our 70s and chasing up on a daily basis for hours on end. Axa has let us down and third party Claims Consortium. Have had quotes ranging from 9000 to 13000 and they have intimated offer would probably be. £3500. Roofers would charge £1000 to replace a tile. Where do we get the additional monies from? They don’t care!!”

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Posted 2 years ago

“So I took out AXA Home Emergency cover which included an annual gas service on my boiler. half way through the year I had a letter to tell me that they no longer provide the cover I was paying for. I contacted them about the boiler service to have it confirmed that the cover was no longer provided but my premiums still had to be paid as I had a legal agreement with them. So I have continued to pay £25 a month payment regulated by the Consumer Credit Act for a service they refuse to provide.”

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Posted 2 years ago

“No fault claim on car insurance - 4 months later car stil f*cked -little to no support - constant cold calling since the claim - very poor”

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Posted 2 years ago

“What reviews are other sites using? Their customer service is a disaster. I've tried several times to file a MEDICAL claim. I sent all the information that their site says that I need to include. Their response? 'Thanks for inquiring about travel cancellations. Here are the forms you need to fill out.' WHAT!? I have now spent 3 hours waiting in their queue to speak to a representative. I would not recommend AXA...”

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Posted 2 years ago

“Still waiting for my rewards on two policies”

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Posted 2 years ago

“The online web site was very easy to follow and the level of cover was really good.”

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Posted 2 years ago

“Cheapest and very easy”

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Posted 2 years ago

“Still waiting over a year for our sons’ outpatient care invoices to be repaid as meant to be covered by the comprehensive family policy. Very frustrating and strongly recommend other families to use other insurance company offering more coordinated customer services. Both Generali and UNIQA offering 3 months free cover for example.”

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Posted 2 years ago

“I took policy in November 2021 and they were supposed to give a voucher for engine oil with total. It's been 3 months and I have not received it, after several emails and calls now they are giving a voucher which can be claimed in Dubai Ajman Sharjah. I'm from Abu Dhabi and being a capital they don't have any outlet for this in Abu Dhabi. Even the given outlets are havi5no information about their voucher. Very lame support and unprofessional approach. I will not consider axa for insurance in future.”

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Posted 2 years ago

“Impossible to contact the customer support to open a claim. I spent more than 4 hours on the phone in the last week waiting, and no one picks up. I'm going to cancel the policy”

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Posted 2 years ago

“*Absolute trash* STAY AWAY!! I have open claims for almost 3 months with this insurer. They haven't even looked into the claim, but the status page says "We will contact you within the next 5 working days." for last 3 months. I have had NO call, email or any contact from them. I have tried to call their so called "helpline" numerous times and waited listening to "how advisors are helping other callers" for over 2 hours at times, but never had a response. Shockingly bad, as if the company doesnt even exist! But I have paid insurance premium though my bank for years!”

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Posted 2 years ago

“I was with them because of their good name, although hardly the cheapest. I had made a claim (after 15 years) and following that they refused to renew my insurance. It was the only thing that had changed in my circumstances in the year, and were the only insurer that would not quote me. They also refused to give me a reason. So happy to take your money, till they have to do their part. Fair weather friends indeed”

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Posted 2 years ago

“I paid 4000 aed for health insurance for one year. I tried to use the insurance twice when I went to a doctor for check ups and both times they rejected the requests from the doctor for reasons that don't make sense. Never again, won't renew.”

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Posted 2 years ago

“I find them to easily to dealing with them and good dealing with my insurance with them AXA insurance. Thankyou”

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Posted 2 years ago

AXA Insurance is rated 2.4 based on 1,137 reviews