AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.42

2.4 Rating 1,048 Reviews

36 %

of reviewers recommend AXA Insurance

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2.4

Based on 1,048 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 16th April 2025

DAVID MARTINEZ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful and conete frauds they are interested in your mo ey and that it it and God help you if you have an accident that was not your fault...they are corrupt will do anything and everything to ensure you get the least possible compensation or worst still accuse you of breaking contract so they dont pay any of your legal costs....will be taking them to the FOB and I silence governing g bodies as they seem to believe they are authorised sharks and get away with it.....please to all those who have been illegally let down by AXA PLEASE PLEASE take it further as they need to be stopped!!!!”

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Posted 3 years ago

“Rang to get a quote, because I spend 4 days in Belfast for University they refused to put down my parents address in country as my main address, which is on all my documentation and correspondence . As a student the address I share in a house with 4 others is temporary and I am only there from Monday to Thursday. Pity she just lost 3 more potential customers I know who were interested in getting a quote. Her attitude needs to change.”

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Posted 3 years ago

“If I could give less than one star I would - impossible to get in touch with them, they approve claims and then refuse to pay the invoices even though they've already given you an authorisation code before, the worst insurance ever”

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Posted 3 years ago

“I had a very good experience with AXA all the nessesery things you can do it online which is easy and quick”

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Posted 3 years ago

“Worst service ever.”

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Posted 3 years ago

“Don't have an accident if your insured with axa they blame you without getting any witness statements or police reports then you have to do all the work yourself to prove you weren't at fault. They are no help whatsoever all they want is to take your money and do nothing for it absolute joke of a company! Avoid at all costs”

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Posted 3 years ago

“I get very cheap price”

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Posted 3 years ago

“Worst service ever! If I could give 0 stars I would. Their client crashed into my 7 series last week. They contacted us directly, instead of going through to our insurance company, provided us with a letter quoting they can provide a hire car for a lot cheaper, so we're stuck with them or be liable to pay for more as they may dispute that we rejected a lower offer for their hire car! We called back and was promised a car similar to ours would be ready the saturday. To then mess us around since Wednesday to now (monday evening) to give us a lower class car. Taking me out of a 7 series to put me in an SUV! How do you compare a luxury car (granted its a 52 plate, still a luxury car) to put me in a lexus SUV! So much for putting me in a similar car to what your client crashed into! Courtesy car was provided which I had to make arrangements to pick up or end up lasting another day without a car! Worst service ever and not once have they asked whether we were okay or not after the accident, instead they are more interested in themselves saving money rather than putting the person which their client crashed into, back into a similar vehicle 5 days later!”

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Posted 3 years ago

“Extremely poor service . Inaccurate information when they sell their products ,then they ask for more money . Reject even basic doctors' requests . Reasons vary - as " there is no diagnosis,thats why we cant check on you" when you have complains snd you want to be checked before being diagnosed. And more ,and more . Never again going for this insurance company !!!”

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Posted 3 years ago

“Not the cheapest but provided me the cover i need that others couldnt”

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Posted 3 years ago

“Good morning I will by near my renewal”

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Posted 3 years ago

“Late reply. Unco oprative. Approve bit by bit .delaying the process.if you dont call and follow your test approval they reject all for one rejected test. Speaking with them does not solve you problem at all. Dont recommend it at all”

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Posted 3 years ago

“Hit an animal on a country road aat 222:00, informed AXA the next day, 3 days later a company called Copart picked the car up to then hold it in a yard for 7 days. AXA said I couldn't have a courtesy car unless it was deemed repairable by Copart. After several phone calls and in answered emails, Copart eventually said it was deemed repairable, AXA then informed I still couldn't have a courtesy car until it was picked up by the garage that was going to do the repairs. Was phoned the next day by fix auto network to arrange the collection and repair of my car, told the garage that would fix my car would be in touch. 2 days later, car still in yard as AXA hadn't given COPART permission to release car. It has now been 2 weeks since my accident, still no car, still no courtesy car, and garage believes they will get my car tomorrow, but has no idea when car will be fixed as it will depend on IF they can get parts. It's a Mazda 3 not a limited edition Bugatti. Avoid AXA at all costs, they completely do not care about customer service.”

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Posted 3 years ago

“Great rates quick and easy forms”

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Posted 3 years ago

“Really helpful patient company with customers at the centre all of the time .open honest and trustworthy no pushy salespeople”

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Posted 3 years ago

“So easy to buy”

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Posted 3 years ago

“Very easy to use and, clear to understand, good value cover, with a famous and respected insurers.”

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Posted 3 years ago

“If I could give less than a star I would. I had my accident over a week ago, noone has been to collect my car or even requested pictures of the damage. I was hit in the back by a hit and run and AXA have BLAMED ME? Saying I’m fault when it was a hit and run and they simply can’t get the registration of the other driver so they blame me. Tragic, unprofessional, do NOT reply to emails, I had one phone call to explain the incidents and they immediately sent a letter stating I was at fault although they hadn’t even investigated. POOR”

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Posted 3 years ago

“I have been a customer for close to 10 years, Axa cancelled my policy without informing me, I renewed via phone call on 28/5 where I paid the deposit & first month upfront, at this time I informed the CS rep to change my account direct debit over as I had closed the original. I was told this had been done.. I thought no more about it. My car broke down on 19/10, when I rang to enquire about breakdown service I was told my account had been cancelled but could not be told why? Resulting in my car being towed/ compounded which I then had to pay €120 towe charge myself to get my car back. I contacted Axa to try and resovle this who informed me the policy could not be re-instated and I would need to start a new policy and pay the deposit etc AGAIN! Still nobody can actually tell me why the account was cancelled I am assuming the DD was never changed over, there is a phone record of the conversation on their database should they wish to check facts. I received 0 txts, 0 calls, 0 emails & 0 letters for the cancellation. Disgraceful. No claims bonus letter, please & thanks!”

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Posted 3 years ago

“I Had a false claim against my car insurance which AXA customer services sorted but also honoured my policy details whilst they investigated the claim. The claimant had said that they had spoken to me but this was proven to be not the case by Axa”

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Posted 3 years ago

AXA Insurance is rated 2.4 based on 1,048 reviews