AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.39

2.4 Rating 1,137 Reviews

36 %

of reviewers recommend AXA Insurance

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Metrics

2.4

Based on 1,137 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 5 star review on 27th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Axa doctors ask if you ever had a bacterial infection in the past, given your decades of existence, and if you are say you did - well, that is a pre-existing condition. They definitely behave like some PPI scammers who would do anything to get your money and offer you nothing. New conditions that you specify you have not suffered from, all of the sudden become pre-existing because of an interpretation of the words. In my 7 months of insurance with them, as a healthy individual in my 30s, I have had the worst experience with them. Definitely an insurance service I will not repeat again. Remember, if you had bronchitis when you were 15, you will never get a chest consultation with them - this was confirmed by their senior staff today. Honestly, appalling, an actual fraud of a service.”

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Posted 2 years ago

“AXA is the most unethical company I have ever dealt with. You would think after taking out a full cover health policy that you could rest assure you are covered. I was paying £80 per month for 2 years ( total nearly £2000 ) However when I become sick I was told there are no hospitals or services and they can only offer over the phone doctor service. Naturally Im fuming as they were in breach of the agreed contract. Months passed as I went down their unprofessional rude fabricating complaints procedure, I was told “ If you are willing to wait until April 2022 and AXA make a profit we will refund your money” After nearly a year of waiting I finally received the latter to say the profit works out to be £2 and that the £2 is too low to refund so they give it to charity ( AXA ) that letter is from the CEO Tracy Garrad. Please check this companies reviews on Trust Pilot and Google , my legal battle just beginning please don’t end up in the same situation. Next step lodged complaint with Trading Standards and FTC.”

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Posted 2 years ago

“Absolute joke!! Vizion network are even more of a joke and very rude!!!!”

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Posted 2 years ago

“Discussing treatment, dealing with a contractor claim towards me when contractor did damage to my family home, its taken 3 yrs and now I'm asked get quote n when I do they make another excuse no rush settle claim, wiling only deal with me via email after requesting call continually”

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Posted 2 years ago

“Good deal! From a big company with a history of great service!!!”

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Posted 2 years ago

“Im happy about AXA service”

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Posted 2 years ago

“Very bad experience with travel insurance in Colombia. They shouldn't offer it if not have possibility to set appointment in Colombia. I wait almost 12 hour with broken finger to set appointment and finally I need to pay my personal cash. Getting refund is difficult, they not care about timelines, not respond to emails. Never again Axa.....”

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Posted 2 years ago

“Excellent company that sets very high standards”

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Posted 2 years ago

“Miałem ubezpieczenie w Axa rok miałem stłuczkę ze strony Axa miałem 100 % wsparci szerokie zastosowanie dużo możliwość wyboru opcji tanio jestem zadowolony pozdrawiam”

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Posted 2 years ago

“Really stress free way to insure you car”

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Posted 2 years ago

“They do not work with some nationalities such as Russians, Belarusians and Ukrainians. They denied me service due to my nationality. We live in 21st century. I can not even apply for insurance: my nationality is not in the list. I live in Dubai around 3 years and cannot get service or insurance шт AXA because of my passport. When I called them they said "We just do not work with some nationalities. And it does not matter for us where you live. We have our own rules. And we follow our management decisions. Bye!" Terrible discrimination. The worst company I have ever seen to be honest!”

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Posted 2 years ago

“Please Do not get AXA insurance, when you booked a flight from Volaris, they are stealing your money right in your nose! I bought a "Combo Flexibility"and they didn't validate it! They care less if you change your flight or canceled it! Their costumer service sucks! PLEASE AVOID YOURSELF ALL THE STRESS THAT I WENT THROUGH!”

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Posted 2 years ago

“waiting to talk to someone - 1 hour 45 minutes and still on hold. Claim not progressed after 2 months.”

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Posted 2 years ago

“appalling - paid my premiums for 15 years, was made unemployed just before the pandemic and because I couldn't look for work during lockdown they have refused to pay my mortgage insurance. They will not take into consideration that the majority of people couldn't go out and get work due to the law.”

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Posted 2 years ago

“Don't take insurance with axa never will take rip off you money . only for change address I take 303£ from me . Never again”

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Posted 2 years ago

“Their service was good”

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Posted 2 years ago

“Beware; A horrible company; i have been an AXA ( Ireland)customer for years paying expensive quotes all these years; Once when got into a minor accident and resulted in some dents on my car wherein no other vehicle/ property was damaged; they sent their engineer and i got informed that the claim is declined as the engineer is not convinced of the incident; Note - I had full comprehensive cover including no claim protection bonus. Aslo they sent the engineer after almost a month after the incident. Just so frustrating how a company can be so greedy to make money and treat its customers. Sojan Antoney”

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Posted 2 years ago

“Axa will not help you in any way. If you’ve been driving for years in a country axa is based don’t expect them to treat you anything different to a new driver. They will make you pay and agree on the price and then 2 month after will say they actually don’t accept your documents and they will raise your premium (from 147 to 247€/ month) They also promised calls back that never came. And they sent a letter that I received TODAY to revoke my insurance although I was in contact via email to confirm I was okay to pay more. All about the money and they like to kick down someone who needs their car. I regret ever doing business with them. Don’t fall in the trap of the great public communication, this is not a company you want to rely on for any trouble that may arise.”

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Posted 2 years ago

“Excellent quality service provided by axa insurance Ltd, Me and my husband both were insured by axa in Dublin, Ireland,”

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Posted 2 years ago

“Absolutely awful. They received my files on December 30th and now it is March 17th and still no reimbursement.”

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Posted 2 years ago

AXA Insurance is rated 2.4 based on 1,137 reviews