Name: Budget Insurance
Rating: 4.00

“terrible got a quote, but then when i went to pay they hand half the details wrong. and now i cancelled and paid £30 over what id already paid, they are now emailing me 10 days later saying i owe them 100£ i cancelled the insurance before my monthly payment went out to. so i dont see a reason im having to pay another 100, consists mainly of their fees.. AVOID AT ALL COSTS”

Helpful Report

Posted 7 years ago

HI James, I am sorry to hear you have had a bad experience. Please could you send us your Policy Number, Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will look into this further for you. Thanks, Budget Insurance Social Team.

Posted 7 years ago

“Disgusted in getting charged £25 for a missed payment. Which was down to having my card stolen and having a new one issued with a different no. £25!!! For one email. which I then phoned up and paid as soon as I received it. Will not be renewing with this company. Appalled that I have to pay £25 its a lot!!”

Helpful Report

Posted 7 years ago

Hi Kay, I am sorry to hear you have had a bad experience. Upon checking your policy I can see these issues have now been resolved. If you have any further queries please can you send your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will see what we can do to help. Thanks, Budget Insurance Social Team.

Posted 7 years ago

“I started using Budget after searching for a cheaper quote at my renewal for car insurance. My first direct debit to them didn't go through so I paid with a debit card, and was told the collecting bank was the same one my previous Insurance company used and that was the reason Budget hadn't received the payment? My second direct debit didn't go through and was told they had the wrong account details for me. I made arrangements to pay extra on the next payment but this also didn't go through. I then received a letter from Budget telling me the policy had been cancelled leaving me un-insured for two days. I rang them and was told I had passed the date to maintain the current policy but I could take out a new one at an increased price. I found my experience with Budget very stressful and has cost me more than if I had stayed with my previous company who I had no problem with what so ever. Budget offer low premiums but beware they are cheap for a reason DO NOT USE THEM.”

Helpful Report

Posted 7 years ago

Hi Pauline, Apologies for any inconvenience this has caused. We would like to look into this for you. Could you please email us your Policy Number, Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk. Kind Regards, Budget Insurance Social Team.

Posted 7 years ago

“I purchased insurance 4 weeks ago, I have always truthfully completed the questions when obtaining a quote. Over 3 years ago. I had an accident which was deemed at the time non fault (other party ran into me). Since then I have had no trouble with insurance and heard nothing to the contrary from previous insurance. Today I received a letter from budget saying they checked and I was at fault and DOUBLED my premium. After discussing with budget - who quite frankly didn't give a damm and would not compromise when I pointed this out to them I felt I had no option but to cancel. As they had conveniently left it passed the date for me to cancel they wack a 75.00 cancellation fee plus 40.00 for cover this on top of what I had already paid for the month. So in short they want 125 for insurance for less than one month. I have gone to someone else and explained my situation and still got insurance cheaper. They just want to get more out of you. In short I will be taking this further and to the ombudsman if need be as this is totally underhanded and u fair. STEER CLEAR FROM BUDGET”

Helpful Report

Posted 7 years ago

Hi Jean, We are sorry to hear you have had a bad experience. We would like to look into this for you. Could you please send us your Policy Number, Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will have a member of the team contact you in regards to the issue. Kind Regards, Budget Insurance Social Team.

Posted 7 years ago

“Price looked competitive but Lots of hidden costs!!(WARNING!!) I have been cheated into buying their policy. Believing it cheap!! turn out so many hidden costs. This is the LAST TIME I WILL BUY FROM BUDGET INSURANCE!! BEWARE!!”

Helpful Report

Posted 7 years ago

Hi Mr Ta, I am sorry to hear you have had a bad experience with us. Upon checking your policy I can see these issues have now been resolved. If you have any further issues please send us your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will see what we can do to help. Kind Regards, Budget Insurance Social Team.

Posted 7 years ago

“I have been cheated into buying their policy. Believing it cheap!! turn out so many hidden costs. This is the LAST TIME I WILL BUY FROM BUDGET INSURANCE!!”

Helpful Report

Posted 7 years ago

Hi Mr Ta, I am sorry to hear you have had a bad experience with us. Upon checking your policy I can see these issues have now been resolved. If you have any further issues please send us your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will see what we can do to help. Kind Regards, Budget Insurance Social Team.

Posted 7 years ago

“Stay clear, may be the cheapest , but beware its underhand how they get extra money back. They found two NO fault claims from past insurance We had ,and charged an extra £42, these were claims where the third party took responsibility and was done on their policy, phoned my previous insurers, who said they will go on the cue register but they are no fault claims and would not put your insurance up with them. Wish I had read these reviews first, but I didn't and have learned through my mistake, Tip learn through my mistake, it's cheaper.”

Helpful Report

Posted 7 years ago

Hi, Apologies for any inconvenience this has caused. Upon checking your policy I can see these issues have now been resolved. If you have any further issues please contact our Customer Service Department and ask to speak to our Social Team and we will see what we can do to help. Kind Regards, Budget Insurance Social Team.

Posted 7 years ago

“Budget Insurance, what can I say, phoned to amend my car insurance policy as getting a different car next week. I phoned customer services who said I need to cancel my current policy and take out a new one for my new car, price from £18 per month to £28 per month. Why cant I do this online??? or why can they not amend current policy. TOTAL RIP OFF MERCHANTS. AVOID AT ALL COSTS. Christine.”

Helpful Report

Posted 7 years ago

Hi Christine, Apologies for any inconvenience this has caused. Upon checking your policy I can see this is currently being investigated for you. Any further concerns please email socialresponders@bglgroup.co.uk with your Full Name, Date of Birth and Postcode. Kind Regards, Jasmine.

Posted 7 years ago

“Same as all the,people on here . Abysmal experience with BUDGET !!! The names laughable and I wish I'd had taken notice of the name meaning at the start , meaning you get what you,pay for,. I purchased a van insurance two months ago and paid £177 for the insurance. I'm 60 years old and not stupid. Tonight I rang to cancel the policy as i had sold,the van yesterday. I was told that I would only get £73 as they were charging me £75 for cancelling fee. I am outraged and I have decided to take this further after reading so many disgusting expriences it's clear they need a kick up,the proverbial backsides. I am contacting them personally on their email they have put on every one of these complaints on here . and the FSA will have a email as well as the CEO for this extortionate company. If I get no results then I will be taking to social media to gather anyone who's had a bad experience with this company and I will be looking to have everyone refunded. How can they be allowed to charge these fees !!! I kinda expected a £30-£40 fee but £75 really. There was no mention of this fee when I took the policy out and it's grosley unfair , they need to make everyone aware verbally giving them the chance to go elsewhere. Well I haven't finished by a long chalk and I need a complete refund or I will make sure they are dealt with by the ombudsman . If we all did this then they wouldn't be able to trade anymore. The staff are also untrained as when I asked for the CEO name he said I have no idea who they are !!! And then proceeded to talk over me throughout the conversation. Terrible company and prices ..furiouS doesnt even touch it ..”

Helpful Report

Posted 7 years ago

Hi Steve, I am sorry to hear you have had a bad experience. Upon checking your policy I can see these issues have now been resolved. If you need any further assistance please send your Policy Number, Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will see what we can do to help. Kind Regards, Sophie.

Posted 7 years ago

“Has anyone else been charged £75 to cancel their policy? Utterly outrageous amount of money!! Anyone know if this charge can be clawed back from the idiot that wrote my car off??”

Helpful Report

Posted 7 years ago

Hi, Apologies for any inconvenience this has caused. We would like to look into this for you. Could you please email us your Policy Number, Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk. Kind Regards, Budget Insurance Social Team.

Posted 7 years ago

“I needed to cancel policy as sold my car...i was charged £84.00 plus the said I had to let the direct debit of £29 come out the next day as planned. No decent explanation, extortionate fees, would have coat only £3 more to let policy run to the end. I never made a claim, but wouldn't recommend based on ridiculous costs to cancel, which are only revealed in the documentation once you have bought the policy!!!”

Helpful Report

Posted 7 years ago

Hi Hayley, We are sorry to hear you have had a bad experience. We would like to look into this for you. Could you please send us your Policy Number, Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk. Kind Regards, Budget Insurance Social Team.

Posted 7 years ago

“Took out what I thought was a decent policy through confused.com which directed me to budget insurance, beware when you say you have 9 years no claims there is some stupid other question to say how many mirrored no claims which I didn't see, and when I sent the no claims discount through they said I had answered the question wrong, when they required it was so much more expensive, rip off, no one else seems to do this 'mirrored' no claims which I have NEVER heard of until ringing!! Was charged £38 to cancel and policy wasn't even due to start!!”

Helpful Report

Posted 8 years ago

Hi, We are sorry to hear you have had a bad experience. We would like to look into this for you. Could you please send us your Policy Number, Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk. Kind Regards, Budget Insurance Social Team.

Posted 8 years ago

“Arranged insurance for my son. Payments made through me. When a claim was made the level of service was useless.”

Helpful Report

Posted 8 years ago

Hi Keith, Apologies for any inconvenience that our claims process has caused. If you have any further issues please email us with you Policy Number, Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will see what we can do to help. Kind Regards, Budget Insurance Social Team.

Posted 8 years ago

“Truly shocking... fraudsters incompetent inept beyond words..avoid like the plaque..staff are rude and incapable beyond words..words fail me ..have reported them to the ombudsmen and police for the fraud that they committed”

Helpful Report

Posted 8 years ago

Hi, We are sorry to hear you have had a bad experience. Your recent concerns have been escalated to our Customer Relations Team, who will be in touch soon. Kind Regards, Budget Insurance Social Team.

Posted 8 years ago

“Can`t believe they charge £80 if you dont re-new with them.”

Helpful Report

Posted 8 years ago

Hi Chris, Thank you for your review. Apologies for any inconvenience this has caused. We would like to look into this for you. Could you please email us your Policy Number, Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk. Kind Regards, Budget Insurance Social Team.

Posted 8 years ago

“budget car insurance and their underwriter zenith are the most incompetent company and a complete rip off! Charge a fortune to take out a policy and you don't get any customer service. Constantly have to chase and get no response by phone or letter.”

Helpful Report

Posted 8 years ago

Hi, We are sorry to hear you have had a bad experience. Your recent concerns have been escalated to our Customer Relations Team, who will be in touch soon. Kind Regards, Budget Insurance Social Team.

Posted 8 years ago

“I took out insurance with Budget on my car 2 days before Valentine's Day and paid the first payment as I pay monthly. The cover was due to start on 24th Feb. I had a massive surprise on Valentine's Day when my fiancé told me he'd bought me a new car! I had absolutely no idea he was going to do this. When I searched for quotes on my new car, I found that Diamond was the best deal and went with them. When I phoned Budget to cancel my policy that hadn't yet started I was told that on top of the £16 I had already paid, I needed to pay £22 to pay the cancellation fee. I said but the policy hasn't started yet?! She said that it was admin fees. After arguing over it and not getting anywhere, I reluctantly agreed to pay it. Absolutely disgusting!”

Helpful Report

Posted 8 years ago

Hi Zoe, Thank you for your review. Apologies for any inconvenience this has caused. We would like to look into this for you. Could you please email us your Policy Number, Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk. Kind Regards, Budget Insurance Social Team.

Posted 8 years ago

“Automatically renewed my insurance without contacting,only way i found out was via a text message ,phone same day told me there was an administration charge !!!!!!!!!! threatened me they would get a debt collection agency onto me if i didn't pay,tell all your friends and family to avoid budget like the plague”

Helpful Report

Posted 8 years ago

Hi Paul, We are sorry to hear you have had a bad experience. Could you send us your Policy Number, Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will have a look into this for you. Kind Regards, Budget Insurance Social Team.

Posted 8 years ago

“tried to cancel my van renewal policy today 3./2./07. started at midnight.phoned to cancel it at 1215pm 3/2/07. and was charged £38.didnt get a renewal letter through the post or by email.but yous didn't mind going straight into my account for the full policy amount today .complete bandit operation going on ,please give me a kiss next time before you guys fuck me. its nice to be nice .”

Helpful Report

Posted 8 years ago

Hi, I am sorry to hear that you have had a bad experience. I would like to look further into this for you. Please email me with your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk. Kind Regards, Budget Social Team

Posted 8 years ago

“This company is a total rip-off, avoid at all costs. I have just cancelled my car insurance policy with Budget ( what a mis-leading name) and they have charged me £81 to CANCEL THE POLICY !! When I phoned to ask to reduce my monthly payments of £40.93/month for comprehensive business use, they quoted me a premium of £88 per month for 3rd party cover only! I am over 55 years old, had a clean licence for over 30 years, no claims ever made and this is how I am treated. Do not touch this appalling company with a barge pole. I have a new fully comprehensive policy through Age UK for £15.08 per month.”

Helpful Report

Posted 8 years ago

Hi Mrs Knight, I am sorry to hear that you are unhappy with our service. If you would like for this to be looked into further, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Budget Social Team

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Budget Insurance Reviews