insurethebox Reviews

Name: insurethebox
Rating: 1.82

1.8 Rating 223 Reviews

18 %

of reviewers recommend insurethebox

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1.8

Based on 223 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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insurethebox 1 star review on 13th November 2024

Rachel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid like Coronavirus this company rips you off charging the young cos of lockdown they should lower there heads in shame discussing stay away from this lot shop somewhere else”

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Posted 4 years ago

“0 stars if I could. Don’t insure with ITB, rubbish insurnace company. Car was deemed total loss after car accident and they asking for a lot of extra money to change my vehicle to the same car I had before (£700) extra on top of already what I’ve paid. They’re scammers trying to rob young people. I have complained further to FOS. They will sort them out. Don’t insure with them.”

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Posted 4 years ago

“The companies a scam charge you less at first at then charge you a massive premium fee after”

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Posted 4 years ago

“I was shocked when I heard I have to pay £1000 for changing the car after my son had an accidient which wrote off his car. They offered no courtesy car assuming car is write off . I tried a very low value car but still price was £700 while car change is only £90. I have already put complain in to insure the box but dont hope they will react. In these circumstances my son is without car. I am going further to fos to complain.”

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Posted 4 years ago

“if your looking at this for a solution for young drivers, then forget it - the data they provide is summary only. Had a different provider last year and they had an app that showed real-time information of journey, speed, smoothness, usage but this blackbox gives very little and definitely nothing to help young drivers learn. Key is it's cheap but don't use for year1 drivers if your trying to help them.....”

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Posted 5 years ago

“I've used InsuretheBox before, no problem, however, I inputted my marital status in wrong, it was a ball ache to change, which came with a charge, then an addition £200 premium avoid at all costs, it's not worth it.”

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Posted 5 years ago

“Very cheap and no issues with communication or my policy over the past year.”

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Posted 5 years ago

“Disgusting costumer service And they bump by double and giving u threats to affect no claim year to others insurares when u try to cancel Shame”

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Posted 5 years ago

“While i was insured i never had a issue always had good service but I just left this insurance company as every year their price would increase even with my miles bonus. I decided to go eslewere and i saved £50 a month going esle were. So i have asked for weeks for my proof of no claim bonus and they still haven't sent it and my new insurance company needed it today ! So when i contact these lot again for it they said tell my new insurance company to call them and they will confirm my no claim bonus. When i said why hasn't it been emailed its been over 48hours since my policy cancelled with them,they said they don't know and they are closed over weekend so it will be sorted monday. So backwards and alot of hassle just leaving all I want is my proof and to leave and let go of this insurance company!!”

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Posted 5 years ago

“I’ll be honest these aren’t that bad. Had a black box for 2 years and they were very lenient. Had no problems with them. And it was easy as to get bonus miles mainly by driving on the motoway. Gone with a different company as sightly cheaper but after 1 day with me new one I want to go back to these”

Helpful Report

Posted 5 years ago

“Would be 0 stars if possible. Worst customer service dealings I’ve ever had. Had a car accident, had to log the claim 2 times as the idiots didn’t record the details correctly, first time I was told it was non fault 2nd time I was told it was fault. Had to fill in statement, they told me they would email me it in 10 mins, waiting for it to come through it never came, they rang me the next day to ask why I hadn’t completed it, so I had to tell them they hadn’t sent it! Sent it finally and then never heard back from them, made a complaint never heard back, rang up about complaint was told complaint team weren’t there they will call me tomorrow, no call came, rang again told the same thing, rang again a week later spoke to someone who said they thought they had responded and will personally get someone to call me back about the complaint, this never happened. Took the complaint to the ombudsman, company admitted they were wrong and offered £150, ombudsman rules they give me £200 within 4 weeks, that was 6 weeks ago and still nothing! AVOID AT ALL COSTS”

Helpful Report

Posted 5 years ago

“Awful scam company, DO NOT USE - I've been with Insure the Box for over two years and all seems fine with cheap prices. I found out the hard way their prices are very cheap for a reason. Because they have very poor customer service and only want your money. After having an accident where a car crashed into the back of me, they did not care at all. I called the recovery number (as I pay extra for recovery) and they said they could take my car to a location (which they could not provide over the phone) where they can fix it for a cost (even though the crash was not my fault) - what a joke. Not a single sorry to hear about what had happened, in fact, the useless girl on the phone talked as if I was in the wrong. I took a risk with a company which provides a cheaper price then the bigger insurance companies, now I wish I hadn't. Don't make the same mistake as me and give this scam people your money. It's worth paying more knowing you'll actually receive a good service when you need it the most. I complained about the service and four weeks later, I've still not heard anything. What a joke of an "insurance" company.”

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Posted 5 years ago

“Absolutely disgusted with the company! I took my policy out 3 months ago I paid almost £1000 (as it costs more as I was 17) IN FULL which I saved for for months. And because I stay at my boyfriends house half of the week they’ve made me change my address which cost me £107.87 including a £25 admin fee! Complete joke and I would not recommend to anyone insuring their first car! All they want is your money!!!!”

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Posted 5 years ago

“Within a few months of starting my policy I moved address and when I informed them of my address change they doubled my monthly payment from £100 to £200, I understand different areas can alter the payment but surely double the amount isn’t justifiable? Following on from this I decided paying this amount of money was ridiculous and decided to cancel my policy, I was owed a £245 refund from themselves as they had already started to process my next payment which I wouldn’t be insured by them for plus a refund for my remaining mileage on my policy. I cancelled this on the 20th December and was told it would be in my account by the 26th. The money was not in my account by this date so I contacted them and mentioned my card had expired and if this would have an impact where they told me that it would effect my refund and someone would call me back to take my new details. This person called me on the 6th where not only did she take no details relating to my new card at all only my account number and sort code which don’t change with a new debit card, but she also accepted me answering a security question wrong and never said anything about it? Not very secure. I was then told the money would be in my account within a few days which it wasn’t. So AGAIN I had to contact them to trace this money for them to tell me it had left their company and was now with my bank and should be with me no later than the 17th. On the 17th no money was in my account so I contacted my bank which told me that they had received no payment from insure the box so I was lied to about the money being with my bank. So for the fourth time today I have contacted insure the box about this refund where they have told me they processed it at 3:20pm on the 16th and can guarantee I will have this money no later than Wednesday which I am apprehensive about after already being in this situation with them. To say this company charge £30 for late payments they offer no form of apology or compensation for their wrong doing. If I do receive my refund on Wednesday like they say I will have received it 3 days away from a month after the original date I was told I would receive it. Absolutely appalling customer service and would not recommend this company to anybody!! They rely on young drivers needed the cheapest quote they can find and presume that their customers aren’t smart enough to be able to stand up for themselves in situations like this!”

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Posted 5 years ago

“Worst customer service experience ever. I have had to provide documents and then they say they are waiting for documents, when all the documents have all been emailed....?? Weeks of waiting / chasing. I have had to do all the chasing. Rubbish. I really hope I do not have to make a claim ! If setting up a policy has been as rubbish as this...then heaven help me if I have to make a claim ! DO NOT USE”

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Posted 5 years ago

“i never had insurance company as worst as insure thebox. it is worst ever. they are most cheater insurance companies. i will never advice any one to have insurance from this company. i have been waiting my claim to be solved over a month now and still nothing has happened yet. the customer service also worst”

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Posted 5 years ago

“This insurance company is quite honestly the worst company by miles, I would steer well clear of these monkies. When speaking to an advisor about a claim, we were spoken to very rudely when complaining about the schocking level of service and the false time scales we had been given. Told that we would be given authority for repairs on Thursday, then Friday, now its monday and still nothing, instead a rude, unhelpful and quite frankly abismal advisor. When even submitting a claim, the advisor tried to put words into my mouth. Wen trying to use their online portal, the time for updates are appalling, mileage only update once per week and when organising extra miles, they are far over priced. All in all, I would strongly advise everyone steers well clear of these cowboys and their useless staff! Its so cheap for a reason!!!”

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Posted 5 years ago

“DO NOT GO WITH THEM DO NOT BE FOOLED FOR THE CHEAP PRICE!!!!!!!! took a deposit of 500 pounds fitter arrived and left didnt fit the box..two days later i finally get an answer off them to say that the wheels are black and should be white!!!!! and the front tiny grill is also black not white!!! that is a modification...i had totally no idea at all!!!!! they did not care one bit!!!! utter rip offs total waste of time ...took half my deposit and cancelled insurance !! robbers”

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Posted 6 years ago

“Ive just renewed with insure the box for the second year and had no issue with them. My first year i bought a car with tinted windows that i didnt disclose by accident and they allowed me to keep them and didnt cancel my insurance. The customer service has been very good with them making me aware of ways to lower my premium and trying to cater the insurance policy around me. I have not yet to make a claim to i cannot talk for how they are during this process but considering my insurance was 2100 last year with no claims to them get a renewal of 709 with 1 year no claims i'm delighted with. Just dont mess them about and actually abide by the insurance policy and youll be fine.”

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Posted 6 years ago

“utter utter utter robbers!!!!!!!!! DO NOT GO WITH THEM!!!!!!!!!! came to put the black box and and didnt due to the front grill being black not white!!!! lost 500 pounds hate! hate them!!!!! ripping young people off”

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Posted 6 years ago

insurethebox is rated 1.8 based on 223 reviews