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Carole Nash Reviews

1.7 Rating 391 Reviews
15 %
of reviewers recommend Carole Nash
1.7
Based on 391 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult

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Carole Nash 1 star review on 11th April 2025
Hellen
Carole Nash 2 star review on 7th January 2025
Anonymous
Carole Nash 1 star review on 18th August 2024
Gerald Moran
Carole Nash 1 star review on 18th October 2021
Max Harris
Carole Nash 1 star review on 21st August 2021
Craig
Carole Nash 1 star review on 23rd October 2020
Joe Bloggs
Carole Nash 1 star review on 8th July 2020
Andrew P KIRK
Anonymous
Anonymous  // 01/01/2019
Absolutely terrible customer service! The catalogue of issues with trying to insure one new motorcycle are so long, I really cant be bothered typing them up. Suffice to say, once my current policy expires with CN, I will NEVER deal with them again. I had assumed as a loyal customer of over 10 years, things would have been a whole lot sweeter! Please note, if you have a complaint...it takes over three weeks to process and the results are pathetic.
Helpful Report
Posted 5 years ago
How disappointing. Firstly trying to renew my £130 policy from last year with a £180 for this year. This required me to spend ages on the phone to them where, after reducing certain risk factors and answering multiple questions it went up to £188 before it went down to about £135. When I received the paperwork by email I replied highlighting 2 errors - 1 was a new piece of information which I'd never had before (and not asked about on the call), the other was something they forgot to ask me. Their response? Wanted additional money as I was requesting changes to my policy. I refused and explained why it was their fault for not asking me in the first place - they wrote back telling me they had taken the money anyway - in law this is criminal theft! Still in dispute.
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Posted 5 years ago
motorcycle breakdown recovery… I have motorcycle breakdown recovery with Carole Nash... I had already ascertained that the alternator had burnt out before I phoned...so not repairable roadside...With help I had managed to get the bike back to my hotel in Melton Mowbray... I phoned about 5.30pm... after a very sensible conversation with Steve... he agreed to book home recovery for the following morning at 9am give or take 15 mins... Bike S.O.S arrived at 9.10am... with in no time we were underway, to a services station approximately halfway... with 4 mins of arriving the 'relay' arrived and again within minutes we were underway. Given the Sunday traffic conditions on the M1 and M25 I was back home, with my bike in amazing time... Both drivers drove extremely well, safe and professional... Full marks... to all concerned. I have with CN for years and will continue insure with them. Lloyd Willis
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Posted 5 years ago
Eventually took out a policy with Carol Nash select Without legal and breakdown Nearly £160 cheaper It was very hard work to convert from CN to CN select
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Posted 5 years ago
Bike keept in Garage at my mums adress refused to insure me .as not my home address.
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Posted 5 years ago
CN Legals services; AVOID, AVOID, AVOID!!! No regular contact or updates. you have to chase them constantly. I complained and the whole demeanour of their staff tells me they are used to this and have no interest in providing a quality service to their clients. It seems the attitude of the staff is; 'If you want to leave, go on then, because that is one less person I have to deal with'!
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Posted 5 years ago
Just tried to cancel a policy after less than one month. Carole Nash wanted to charge me £50 for the privilige of canceling the policy. Absolute rip-off; wont ever use them again and will recommend all biker friends avoid Carole Nash. Unfair and unreasonable terms and conditions.
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Posted 5 years ago
I have been with Carol nash for over 40 years. Today I was told after half an hour you could not quote me for my car insurance as to early. I got a quote from another insurance just took 10 mins. You told me only 2 in the office that's why so long. You told me also the 2 computer systems are not working. You told me renewals are not availible until next week. Then you tell me its 450 pounds my quote from another insurance was 275 for more. I'm Done with you and when my bike insurance is due it also will move.with 175 more your ripping me off. Only 3 staff to give quotes leaving voice messages were are receiving a high demand. Not we have only 2 staff answering is out of order. You refused me a call from your director and ceo. I'm done for the rest of my life with my bike insurance and cars insurance. You need to get a grip and stop loosing customers.
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Posted 5 years ago
Could not the correct bikes on my multi bike policy , Promised call back on 10 occasions no one called. Took funds for a wrong bike without my permission . Let my policy lapse despite promise of call back six times in two days .
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Posted 5 years ago
Took out a multibike policy 3 weeks ago (£183.83 for two bikes) with the intention of adding a new bike today, and also to try and get some documents which they had never sent, the advisor who was pretty clueless informed me that he couldn't find the bike (Honda XL250s UK model) on the system and that he could only offer to cancel the policy at a charge of £25 and set up a new policy with a different provider, I said this wasn't fair and he said that was all they could do and apologised. I took out a policy with MCE for all three bikes for £285. When I cancelled the Carole Nash policy the cancellation fee had increased to £50 because I hadn't renewed with them?, In total for three weeks insurance I have paid £139.69 as they add a load of other rubbish to the cancellation fee to further extort you.
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Posted 5 years ago
Just changed my bike over on my policy as brought a new bike just over 3 months left on the policy. Changed from ducati 916 with a value of over 6k so high performance bike swopped over to a 1994 old Harley 1200. Value 4k and it cost me £28 pounds so dropping my current high performance bike insurance by £12 -deduct this from the £40 admin charge. I think carole nash insurance limited are seriously ripping their loyal customers off big time. Ok I'll bite the bullet for 3 months then I'm no longer being taken the Mickey, I think this needs bringing up with The Financial Ombudsman Services Because what Carole nash are blatantly doing has got be questioned and can not continue profiteering Knowingly you will loose that years no claims discount plus incur charges if you cancel your policy. Absolutely disgraceful scam.
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Posted 5 years ago
What has gone wrong with this company. Loyal 20 years plus with them for a multi bike policy. I reduced the number and insurance ratings of my bike from 9 to 8, price rise 75% compared to 5% last year. No attempt to help, just a shrug of the shoulders. Sadly with them no more.
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Posted 5 years ago
watch out as they sneek auto renew on to the policy even when you ask for not not to be (it's a licence for them to rip you off - it is for all the insurance companies to be fair) and also email only contact was sneaked on even when you ask for paperwork to be posted out. They took 366 quid out of my account 3 days before the insurance was due for renewal with no paper notification at all and only an email after they had done it !! and put my renewal up by 40 quid, went online to the bike insurer and saved myself 50 quid, got the money back on the following Saturday from Carol Nash which is not to bad but not impressed with them they need to go back to their roots when they cared about bikers or at least seemed to from my past dealing with them
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Posted 5 years ago
I sold my bike, so wanted to cancel my policy. They wanted proof of sale. 'A picture of the sale will be good' one advisor said, another said the return slip the deal send when a change of ownership happens. Why cant I just cancel a policy for something I dont even own!? Scammers
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Posted 5 years ago
Been with them for years, no longer! Lost my custom due to the price going silly uncompetitive. And, the final straw was when they refused to add my new CRF250 onto my policy (bearing in mind, until last year, I was insuring litre class - 1200cc bikes) and came out with a silly quote (over a grand) to insure it.. Then, charged me £50 cancellation fee to use my NCB elsewhere, even though the only reason I was leaving was because I needed my new bike insured and they had my NCB tied up, refused to mirror them or anything. Customer service was terrible, not like the Carole Nash of years gone by, they just don't care about bikers or their customers anymore.
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Posted 5 years ago
Experience was good.
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(Motorbike Insurance) - Posted 6 years ago
Appalling. The usual scam of unceasing the price my renewal policy by 50% and then feigning innocence when I call to complain. Neither of the cretinous customer service people I spoke to were even aware that this industry wide scam is currently being investigated by the CMA.
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Posted 6 years ago
This is Robert.
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(Motorbike Insurance) - Posted 6 years ago
they have hidden charges which you can only see after you make the policy. they are scammers
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Posted 6 years ago
After requiring clarifying a query on my policy and advised of a subsequent charge, the insurance agent in question failed to advise of the entire cost and debited my account with out my knowing
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Posted 6 years ago
Carole Nash is rated 1.7 based on 391 reviews