Legal & General Reviews

Name: Legal & General
Rating: 1.66

1.7 Rating 599 Reviews

16 %

of reviewers recommend Legal & General

Company Reviews

Questions

Metrics

1.7

Based on 599 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Legal & General made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Legal & General 1 star review on 30th May 2022

David

Legal & General 1 star review on 13th April 2022

Paul

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two pet Insurance claims submitted a month ago, no word from legal & general at all so called the claims line today to be told they have a backlog and claims are taking between 6-8 weeks to even get looked at!!! Waiting in anticipation also as to how much of my 5k claim they will be paying, after reading the policy wordings and going around and around in circles only to suspect the policy isn’t worth the paper its written on! So many exclusions and deductions for pets age plus you need to be a vet to understand the jargon.... I will be cancelling my two policies and recommending my friends who have the same policy do the same... not worth the stress on top of everything else.”

Helpful Report

Posted 5 years ago

“Shame there isn't minus million on star rating my mum passed away in april and still waiting for an answer to see if we are going to get the £10000 of life insurance. But omg they are absolutely disgusting no manners and definitely no empathy for anyone i have been ringing them 3 or 4 times a week and also having to ring my mums drs to chase up medical records what the hell mum died of phenomena brought on by heart attack i really dont think they are going to pay out especially after reading the reviews. I have put in at least 5 complaints and also letter has been sent to the ombudsman”

Helpful Report

Posted 5 years ago

“Appalling service when reporting my freezer defrosting when we were on holiday due to trip out switch problem. Possibly due to thunderstorms following hot spell when electric went off in street. Classed as lack of maintenance issue in a new bungalow with good quality fuse box. Rude girl that was incensed that I should think of making a claim. Never had customer service like it. We are pensioners and have insurance with them for 20 years. Sent photos. We are insured up to £1000 of food and after man agreed we should order a new freezer ( rancid after 2 weeks approx) want receipts for every food store we shop in. I have receipts for all deliveries thank goodness. Non for daily shopping. Fridge rejected due to neglect of maintenance of electricity!!! How do you maintain a perfectly efficient electricity service. Tried to use their complaint service and guess what. It does not work online, Really aggressive reply from clerk who I can only suspect was the person who took my first call.”

Helpful Report

Posted 5 years ago

“appalling service, involving tardy telephone answering and hostile staff. In addition, a variety of conflicting requirements, saying one thing to me and another to someone else, including giving different email addresses for reports. I have already arranged for new house insurance, discovering in the process that I have also been paying well-over the standard price. I have now been on hold for 40 mins and the claim ongoing now for 2 weeks.”

Helpful Report

Posted 5 years ago

“I was burgled at the end of April. I’m still waiting for payment. Referred to a loss adjuster who came round a month later. Called L&G early July and they told me the loss adjuster were settling. They acted because I called them. Called 2 weeks later as heard nothing and was told to contact loss adjuster but couldn’t get through. Said there’s nothing they can do but I persisted and told them I pay you my money so you do something. 3 months on still waiting. Never again!”

Helpful Report

Posted 5 years ago

“Poorly resourced and slow to respond and process claims. Slow to even answer the phone. Poor all round”

Helpful Report

Posted 5 years ago

“Terrible service. Second time I have tried to get through to ask a question regarding my pet insurance. First time I gave up after 25 minutes. Currently been on hold for 40 minutes. Tried emailing nearly a week ago and have heard nothing back. All of this and they want to put my premiums up by £70 a year. Awful customer service.”

Helpful Report

Posted 5 years ago

“I would like to cancel my life insurance policy.paying £25 a monthfor £2,827 in18 years time? Realized that is a waste of money so just cancel!”

Helpful Report

Posted 5 years ago

“They are dumping everyone who has a mortgage ISA. I have 4 years left to pay off my Home and now a company I have never heard of will be handling my most important investments. In 1998 I chose L&G which turns out to be the biggest mistake of my life! I hope I can still sue Legal and General if the company who takes over who nobody has heard of let me down! Or my life will be a wasted existence with nothing to pass on to my children and homeless. I HATE L&G”

Helpful Report

Posted 5 years ago

“Stay away from Legal And General. I had buildings and contents insurance with them and had a water leak. They did everything to pay out as little as possible. It started with the surveyor attending and saying on his report evidence of signs of damp? After a major water leak. They disputed I had kitchen ceramic tiles and said it was laminate despite me sending pictures. They said they would get Mark from Poloygon to check?? Why didn't they send an assessor. My claim was put to a third party Claims Consortium who were worse. The staff turnover is high so I had three or four people dealing with my claim. I had to constantly call in and wait on the phone for ages and then the person dealing was always at lunch or on another line. If they had sent an assessor they would have seen the damage. They argued for weeks over a damaged cupboard despite me sending pictures which they apparently lost? Polygon certified the area dry when in fact it wasn't and in the end I got another dehumidifier to dry the property out properly. I will never go with this company again and I would recommend you stay away. Totally unprofessional. In the end I gave up accepted what they offered and am at least 4000 out of pocket. Great insurance!”

Helpful Report

Posted 5 years ago

“I have given one star because it won’t allow me to leave anything lower. This company are appalling they will as a matter of routine always deny a claim, no matter how legitimate. Please insure through a more reputable company.”

Helpful Report

Posted 5 years ago

“Awful insurance company, take your money but will do everything not to pay out. Stay away!!!!’”

Helpful Report

Posted 5 years ago

“They’ve just changed to in house pet claims management after using an outsourced firm for the 3 years I have been claiming for my dogs chronic illness. Previously, they kept me fully up to speed by email as the claim was processed. Now, I’ve had almost nothing from them, nearly 8 weeks after I filed the claim. They told me they needed the full medical history for my dog, only after I had phoned them, 6 weeks after I filed the claim. Despite the fact they have been in possession of that history for over a week , they still have not confirmed they are processing the claim . I’ve sent numerous emails , two registered letters, three phone calls and got nowhere. Even a supervisor, who promised to call me back has never done so 10 days after I spoke to her. Do not touch these clowns with a barge pole!”

Helpful Report

Posted 5 years ago

“I've covered home insurance with L&G for several years. For some reason my renewal premium has been quoted at 367% of the previous year's, with no claims having been made. The cover for rebuilding is more than 6x the figure quoted by the BCIS rebuild calculator, cover for contents is at least 3x the amount I have and covered last year. Apparently they've increased their minimum cover but didn't bother explaining this, no doubt hoping that customers wouldn't notice but just pay up to continue cover. I'm glad I did see it and have now switched to a more honest company.”

Helpful Report

Posted 5 years ago

“The worst insurance company ever. Refused my claim but still increased my premiums. Avoid them.”

Helpful Report

Posted 5 years ago

“Terrible service for the self employed. They calculate what they pay on previous tax return of 2 years ago so can pay out less. They are way over the 10 days maximum pay out time and blamed a move of office. When finally come to pay out they then want another doctors certificate even tho they have had the current certificate the whole time no one cared to look at it!!!waisting more nhs resources when my knee is visible clearly damaged. Terrible company do not use!!!!”

Helpful Report

Posted 5 years ago

“6 weeks after retiring I have received nothing but forms to fill in and long frustrating telephone calls. They insist on doing everything through the mail. They do NOT properly inform you of their many silly requirements at the outset. I think their only objective is to keep your money for as long as they can. There must be better companies as these cowboys have set the bar very low!”

Helpful Report

Posted 5 years ago

“I'd give them no stars if I could. I deal with them at work for pensions and they are a nightmare to work with. Should have known better but still tried to get Life insurance through them and they wrote to my doctor to ask for details of a medical condition I've never had. When I complained they said they had made an assumption but no apology.”

Helpful Report

Posted 5 years ago

“Legal and General Pet Insurance Awful thieving rats. Please don’t use these con artists. They take your money and when you need them they wriggle out of paying. Total rip off merchants.”

Helpful Report

Posted 5 years ago

“Renewed my home insurance over the phone as they had omitted to send a reminder and we were going on holiday and didn't want to leave our house uninsured. Our payment has gone through but two weeks later we still don't have our policy. Rang again yesterday to ask for both a hard copy sent through the post and also a emailed copy in the interim so we can check the details. No emailed copy as yet and I just hope we get something in the post by the end of the week as we have paid a year's premium up front. Feel like cancelling - what is wrong with these people - it should be so simple! It seems like they just want our money! Will not use them next year.”

Helpful Report

Posted 5 years ago

Legal & General is rated 1.7 based on 599 reviews