Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,124 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,124 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 5 star review on 16th September 2024

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Lloyds Bank 1 star review on 20th May 2024

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Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“Oxford Street branch in London is the best branch when I have any questions or issues they are always helpful. But the the one in kentish town they are really lazy and they never help”

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Posted 7 years ago

“Absolutely horrendous company to deal with. I've been dealing with the same complaint since January and nothing is ever done. They don't ring you back when they say they will so you have to start the whole procedure again with another person when you re-contact them; they cut you off after you have spent an absolute age trying to get through to the right department and are the most incompetent useless company our business has ever dealt with.”

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Posted 7 years ago

“Buildings and Contents insurance RIP OFF!! I've been a loyal customer, 13 years protected no claims and they want £151 per month for the insurance.......needless to say I'm off to a quality outfit and only paying £39 per month. I should have noticed sooner...my fault....but they've sat back and been prepared to effectively take an unnecessary £1,200 per year from me for many years hoping I wouldn't notice. Even the customer services rep was astounded and told me to go somewhere else.....so I am....and I'll take my mortgage, credit cards, loans, etc with me.”

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Posted 7 years ago

“they closed the penkridge branch after being in the village 150 years it now costs me money to park and long ques of people waiting on being served then someone robot comes along and says you can put money into the machine REALLY! what happened to customer service? when you they take ages to answer I asked for a paying in book so I could pay money in to p.o which would improve things guess what I received after 25.mins on the phone a load of envelopes that you use to pay into the bank I'm changing banks WHEN WILL THEY LEARN ITS NOT ALL ABOUT COMPUTORS”

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Posted 7 years ago

“Hello , I had been a loyal customer for a few years, on my last quote my car policy had jumped by £120 When I phoned I was tol that was it and nothing more could be done. Terrible to be treated like that. Went with another company”

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Posted 7 years ago

“Excellent service all round. No fault claim, when someone ran into back of my car, handled very well.”

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(Car Insurance) - Posted 7 years ago

“Having closed Upminster and Elm Park branches, I went to Hornchurch to find a note on the door saying closed today. The next day there was another note on the door saying closed today too. I have a wad of cheques to pay in. No doubt they will want to charge me interest when the account goes overdrawn. I have tried to e-mail them but the site goes round in circles with FAQ's and won't let me complain. I have been with the bank for 48 years, but now I have had enough and will be changing my bank.”

Helpful Report

Posted 7 years ago

“Hi,my experience is not a very good because I am not very good to speak.yes,I have a experience in Europe but was different.I am happy to insure my car with them because I thing is a very good company but is little bit expensive.”

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(Car Insurance) - Posted 7 years ago

“Did a insurance quote on my present car £250.94 and then my new car I planned on buying £334.72 . it was £83.78 difference there abouts extra to change i didn't mind paying . Then phoned to change car before new policy starts they raised it by another £400 on top even though they onlined quoted £334.72. They didn't want to take the extra payment but I could cancel and start again which I thought was pointless . People do not get caught by these lot. And as a customer for over 30 years i'm again not impressed by them”

Helpful Report

Posted 7 years ago

“Took out car insurance. No documents arrived and had to phone to get policy number to access their online documents. Very poor communication. Was told they would email me the information to access the portal but still waiting. Should have read the reviews before paying the money!”

Helpful Report

Posted 7 years ago

“My elderly and disabled mum's home was severely damaged by a fire started by a negligent workman working at a neighbouring property. Lloyds loss assessor was charming and effusively reassuring at first but utterly appalling to deal with. Despite the fact that Lloyds are reclaiming the settlement from next door's insurers, he quibbled and fought on every bit of expense. Next door's settlement (mirror image semi) was £260k. Mum's home, which also needed back-to-brick repair & refurb throughout, he fought to keep down to well under 100k. She ended up having to shell out thousands from her own pocket. He wouldn't approve anything that he felt wasn't 100% down to the extensive smoke and water damage to the property, added several months' delay to works being completed by insisting on needless third party tests (that confirmed our own workmens' finding), curtailed the time they were prepared to pay for alternative accommodation, and in short showed no shred of practical sympathy, understanding or flexibility to meet the needs of a very vulnerable, elderly & disabled client. I wouldn't call him a heartless bastard. Given enough time I'm sure I could come up with a complimentary description - just can't think of one offhand. Won't touch Lloyds again.”

Helpful Report

Posted 7 years ago

“Every aspect of my claim was dealt with excellent service”

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(Home Insurance) - Posted 7 years ago

“Had to make a claim for damage to my car while it was parked outside my house. Initial telephone conversation seemed ok but then nothing happened. When I called back a few days later to find out about getting my car repaired I was passed to lots of different people; broker, underwriter, repairer etc. I was on the phone for an hour and had to keep providing the same details - no communication between any of them. Two days later, i phoned again as I had heard nothing and spent another hour going over the same stuff. My husband took over a few days later and was eventually told that the car was considered a write off. Think this is some sort of scam as the damage is just to the rear panel. Will look for another insurer next time.”

Helpful Report

Posted 7 years ago

“Existing customer rung up as bought new car to change details and was quoted £75 a month as my new premium. Cancelled policy which cost me around £34. Went on go compare and found a quote for £31 from Lloyds. Rung up to complain usual excuses.”

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Posted 7 years ago

“as a lloyds bank customer i was surprised it came up as cheaper than my previous provider of car insurance,”

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(Car Insurance) - Posted 7 years ago

“Had my docs to my email and not been pestered by them since”

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(Car Insurance) - Posted 7 years ago

“They cancelled my insurance without a single worning. When the police stopped me saiyng its not showing your insured i was like pheeww, thats ok its probably just a system failure. I woke up not really fused for being stopped as i knew i was insured called up only for them to tell me that the insurance had been cancelled two weeks ago and said that i had to pay £ 156.11 and i paid them and then i asked them them to reinstate my insurance they said that they cant do that as its been cancelled for more than 24 hrs. They gave me a new quote at £ 5.000 plus a year!!!!!!!! And whats worse is that other companys wont even insure me!!!!!”

Helpful Report

Posted 7 years ago

“Contacted lloyds insurance had a water leak through my ceiling into the kitchen A Plummer confirmed a leak from the bath told by lloyds insurance it was not covered because the bath was worn”

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Posted 7 years ago

“Had a roof ridge tile blow off by the wind rang Lloyds for help this is what they have to say 1. Can't fix your roof because reason being the wind speed at the time was ONLY 40 mph. It should be 55 mph to qualify for repair. Are u kidding me? Have they been out measuring wind gust that week? 40 mph might not be strong to blow off an entire roof but surely 1 small ridge tile isn't as heavy as a car? 2. Secondly, can't fix your roof because I haven't cleaned my gutters and done maintenance on the roof. Seriously the house is only 14 yrs old class a recent if not newly build the roof looks like new why mess with something not broken. The gutters are free of any debri. 3. Thirdly, won't cover for water damage as not part of accidental home contents damage? Who are these people? It's wasn't done INTENSIONALLY so it could only be accidental which part do they do not understand. I made a fool of myself why I choose to go with this insurance company I paid my hard earned cash for nothing.”

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Posted 7 years ago

“Being a new driver i was very nervous and unsure on insurance. Both people i spoke to were very kind and very understanding to me being unknowdlegable. Both wished me well and congratulated me on passing. Meant to click 5 stars.”

Helpful Report

Posted 7 years ago

Lloyds Bank is rated 2.6 based on 1,124 reviews