Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,132 Reviews

40 %

of reviewers recommend Lloyds Bank

Company Reviews

Questions

Metrics

2.6

Based on 1,132 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Lloyds Bank made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lloyds Bank 1 star review on 5th November 2024

Grace Roman

Lloyds Bank 5 star review on 16th September 2024

TALLY YT

Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you card is lost or stolen and fraudulently used Lloyds will do nothing. They will send you a new card but you will not recover your money.”

Helpful Report

Posted 7 years ago

“only problem I had was that I did not have option to have the policy sent to me”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I have found it increasingly difficult to transfer MY MONEY out of Lloyds to an outside savings account.Lloyds won't allow the payment by debit card,they say they will call to speak first,they don't.I try ringing the fraud office as thats what I am told in the text,fraud say I am not calling from my registered telephone so that ends the call,.I am having to set up a weekly direct debit to move the money SLOWLY.Last month I needed to transfere money again refused,they did ring this time but told me that a virus was detected.I have the best AV money can buy,I ran a scan and nothing was found.I have been with Lloyd 55 yrs and lately it has become totally frustrating.I am thinking now of moving elsewere when I have done the research.”

Helpful Report

Posted 7 years ago

“I find that the Lloyds Business most managers are unethical and unhelpful.I started my business in October 2011 so I had 12 0r 18 months free banking after that they started to charge me the service charges every month average of £40 a month. Time to time they were sending me a letter saying to change my tariff to reduce my cost. I am not a very smart person and did not know how to do it either? So I had asked the business manager to change the tariff to the suitable one in more than 3 occasions. I even told them every time that I am too thick and don't understand also do not know how to change my tariff but they did not help. A few months ago they have charged me almost double the amount of my normal monthly charges.So, I rang and spoke to the business manager and he told me that was an error so he wiped the whole charges for that month and put me on a new tariff which is now costing me about £15 a month average which is a £25 a month average saving which is very good for a small business.I had recently raised a complaint about my previous high charges had taken by the bank and they have declined to pay the over charges. I am going to take this matter to the Financial Ombudsman also hope and pray that FCA should look into the high over charges taking by the multinationals Bank just like the PPI. So please if your tariff is not right then get some help and that will save you lot of your hard earn cash.”

Helpful Report

Posted 7 years ago

“Oxford Street branch in London is the best branch when I have any questions or issues they are always helpful. But the the one in kentish town they are really lazy and they never help”

Helpful Report

Posted 7 years ago

“Absolutely horrendous company to deal with. I've been dealing with the same complaint since January and nothing is ever done. They don't ring you back when they say they will so you have to start the whole procedure again with another person when you re-contact them; they cut you off after you have spent an absolute age trying to get through to the right department and are the most incompetent useless company our business has ever dealt with.”

Helpful Report

Posted 7 years ago

“Buildings and Contents insurance RIP OFF!! I've been a loyal customer, 13 years protected no claims and they want £151 per month for the insurance.......needless to say I'm off to a quality outfit and only paying £39 per month. I should have noticed sooner...my fault....but they've sat back and been prepared to effectively take an unnecessary £1,200 per year from me for many years hoping I wouldn't notice. Even the customer services rep was astounded and told me to go somewhere else.....so I am....and I'll take my mortgage, credit cards, loans, etc with me.”

Helpful Report

Posted 7 years ago

“they closed the penkridge branch after being in the village 150 years it now costs me money to park and long ques of people waiting on being served then someone robot comes along and says you can put money into the machine REALLY! what happened to customer service? when you they take ages to answer I asked for a paying in book so I could pay money in to p.o which would improve things guess what I received after 25.mins on the phone a load of envelopes that you use to pay into the bank I'm changing banks WHEN WILL THEY LEARN ITS NOT ALL ABOUT COMPUTORS”

Helpful Report

Posted 7 years ago

“Hello , I had been a loyal customer for a few years, on my last quote my car policy had jumped by £120 When I phoned I was tol that was it and nothing more could be done. Terrible to be treated like that. Went with another company”

Helpful Report

Posted 7 years ago

“Excellent service all round. No fault claim, when someone ran into back of my car, handled very well.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Having closed Upminster and Elm Park branches, I went to Hornchurch to find a note on the door saying closed today. The next day there was another note on the door saying closed today too. I have a wad of cheques to pay in. No doubt they will want to charge me interest when the account goes overdrawn. I have tried to e-mail them but the site goes round in circles with FAQ's and won't let me complain. I have been with the bank for 48 years, but now I have had enough and will be changing my bank.”

Helpful Report

Posted 7 years ago

“Hi,my experience is not a very good because I am not very good to speak.yes,I have a experience in Europe but was different.I am happy to insure my car with them because I thing is a very good company but is little bit expensive.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Did a insurance quote on my present car £250.94 and then my new car I planned on buying £334.72 . it was £83.78 difference there abouts extra to change i didn't mind paying . Then phoned to change car before new policy starts they raised it by another £400 on top even though they onlined quoted £334.72. They didn't want to take the extra payment but I could cancel and start again which I thought was pointless . People do not get caught by these lot. And as a customer for over 30 years i'm again not impressed by them”

Helpful Report

Posted 7 years ago

“Took out car insurance. No documents arrived and had to phone to get policy number to access their online documents. Very poor communication. Was told they would email me the information to access the portal but still waiting. Should have read the reviews before paying the money!”

Helpful Report

Posted 7 years ago

“My elderly and disabled mum's home was severely damaged by a fire started by a negligent workman working at a neighbouring property. Lloyds loss assessor was charming and effusively reassuring at first but utterly appalling to deal with. Despite the fact that Lloyds are reclaiming the settlement from next door's insurers, he quibbled and fought on every bit of expense. Next door's settlement (mirror image semi) was £260k. Mum's home, which also needed back-to-brick repair & refurb throughout, he fought to keep down to well under 100k. She ended up having to shell out thousands from her own pocket. He wouldn't approve anything that he felt wasn't 100% down to the extensive smoke and water damage to the property, added several months' delay to works being completed by insisting on needless third party tests (that confirmed our own workmens' finding), curtailed the time they were prepared to pay for alternative accommodation, and in short showed no shred of practical sympathy, understanding or flexibility to meet the needs of a very vulnerable, elderly & disabled client. I wouldn't call him a heartless bastard. Given enough time I'm sure I could come up with a complimentary description - just can't think of one offhand. Won't touch Lloyds again.”

Helpful Report

Posted 7 years ago

“Every aspect of my claim was dealt with excellent service”

Helpful Report

(Home Insurance) - Posted 7 years ago

“Had to make a claim for damage to my car while it was parked outside my house. Initial telephone conversation seemed ok but then nothing happened. When I called back a few days later to find out about getting my car repaired I was passed to lots of different people; broker, underwriter, repairer etc. I was on the phone for an hour and had to keep providing the same details - no communication between any of them. Two days later, i phoned again as I had heard nothing and spent another hour going over the same stuff. My husband took over a few days later and was eventually told that the car was considered a write off. Think this is some sort of scam as the damage is just to the rear panel. Will look for another insurer next time.”

Helpful Report

Posted 7 years ago

“Existing customer rung up as bought new car to change details and was quoted £75 a month as my new premium. Cancelled policy which cost me around £34. Went on go compare and found a quote for £31 from Lloyds. Rung up to complain usual excuses.”

Helpful Report

Posted 7 years ago

“as a lloyds bank customer i was surprised it came up as cheaper than my previous provider of car insurance,”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Had my docs to my email and not been pestered by them since”

Helpful Report

(Car Insurance) - Posted 7 years ago

Lloyds Bank is rated 2.6 based on 1,132 reviews