Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.61

2.6 Rating 1,113 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 5 star review on 16th September 2024

TALLY YT

Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We recently had a leak that damages some furniture, electrics and walls in the house. The plumber who came was extremely unhelpful (despite me being 38.5 weeks pregnant and saying we had to sort it before the baby comes as I will soon be in hospital and unable to take care of this). When we spoke with the insurance they said hey would cover the repair of the damages but THEY DON’T COVER THE TEPAIR OF THE LEAK, meaning, we need to separately sort it out as otherwise it will keep on damaging the property. What type of home insurance is that if they don’t sort it emergernecies/issues? That’s precisely what you get a cover for! He electrician who came told us the house was unsafe with the leak, so I am astonished that he insurance won’t even cover the repai if the house is deemed to be unsafe.. BE AWARE. CANNOT RECOMMEND”

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Posted 6 years ago

“my wife was diagnosed with cancer in december 2017, and these so called bankers couldnt off treat us any worse if they tried. there so called cancer care team are a disgrace. All there interested in is defaulting us. we sent them all the evidence IE doctors notes, evidence of major surgery, now 6 months of chemo.....totall waste of time, theyve just went ahead and defaulted anyway, ive e mailed there head honcho antonio (whoever), not interested as long as hes getting his £600000 bonus n wages. the cancer, surgery and now chemo has been so easy part, dealing with these peaple have nearly sent us under. TRULY HORRIFIC, its now in the hands off the ombudsmun”

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Posted 6 years ago

“when I rang to query as to why a cheque from an American donor, to our village hall playing field fund had been returned Lloyds seemed to find anything and everything to refuse paying it in to our account regardless of the fact that an identical cheque this gentleman sent us earlier had gone straight into the account without any trouble. I have spent hours on the phone, having to go through all the security questions, being put on hold and passed from one department to another. Every time they tell me they will ring me back and they never ever do which is very annoying. You would think we were dealing with a cheque of a very large amount but it is for just $250, roughly £160. When they say they will ring back I then waste time hanging around waiting for those calls that never come. This money was to go towards purchasing play equipment for the local children. The local branch staff couldn't be more helpful than they were it was the Cheque and collection unit that made it so difficult for us. As a Charity we rely on donations to help us fund these sort of costs. Lloyds have an advert on the television which says "We are here for you" I find that a bit hard to swallow!”

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Posted 6 years ago

“The staff are rude and never do what they are supposed to. Each time I call, they go through 20 mins of repeated questions. I am sure they employ idiots.”

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Posted 6 years ago

“Where to start? The request was simple enough "add my partner on to my account". The result? 2 x trips to the branch. one lasting over 1.5 hours the other lasting over 30 minutes. The reason we needed two appointments was because (conveniently) their system crashed on the initial visit. We arrived at 4pm - were there until 17:40 and just as the advisors attitude started to dip, so did the system. Watched over 40 minutes of videos...which realistically do not help anyone - don't try and ask questions during them. After 7 days all admin errors appeared sorted until of course, I received my first bit of mail to an incorrect name...so I pick up the card given to me by my "advisor" with his direct line on it...to my surprise its a generic no. 0345 000 000. Honestly - I would not switch to Lloyd. Literally any other bank is better.”

Helpful Report

Posted 6 years ago

“Very disapointed today to try and review my accounts on the phone to be told they can hear my partner discussing the options in the background. They want to get me into a branch then i sugest they stay open til 10pm til i get home. No wonder customers jump ship. Looking at taking all my business to another company that can deal with customers over the phone or open really long hours. A very disapointed customer.”

Helpful Report

Posted 6 years ago

“Tried to fob us off twice by misquoting the small print of their policy. If we had not been lawyers and used to dealing with it they might well have succeeded. There seems little doubt to me that their front line staff are instructed to get rid of claims. One to avoid.”

Helpful Report

Posted 6 years ago

“BEWARE OF LLOYDS BANK - INEFFECTIVE SECURITY SYSTEMS Been a customer for about 10 years and my current account was blocked for security reasons. However, I successfully got them to remove the block on my account and they closed the complaint after offering compensation for time spent on phone etc One week later, I was informed at a branch a block was put on my account a week ago and that I needed to take my ID to a branch. Obviously I panicked because I was at work with no ID and only means of getting home was with the blocked card. What was strange was that they said the card was blocked on the system 1 week ago, however I had made more than 20 transactions since then. What was even more baffling was there was no record of a complaint I made a week ago..not even a footprint. Suggests to me they delete complaints off the system, so getting rid of evidence pf poor service and that itself is fraudulent. After waiting 2 hours to get the issue resolved , the complaints manager tried telling me I should accept the measly compensation being offered and waiting longer wouldn't do me any favours. What the rude unprofessional manager failed to understand was my concern was of the fact that the bank puts a block on your account, however you are still able to use card. That is a MAJOR SECURITY ISSUE. Secondly they tried to say the block was for online transfers out of my current account, not online payment or cash withdrawal which are more sensitive, all of which I have been able to do since the block. That in itself is the lamest cover up of all. Customers should be happy that the bank is doing all they can to keep their hard earned cash safe, not spend time figuring out excuses for poor services and systems. To prove the complaints manager wrong, I have just transferred money out of my account which means you CAN NOT even TRUST those in charge of securing your funds. BEWARE OF LLOYDS, don't be a victim of fraud!! They do little to keep you safe and will do and say whatever to cover your backs. Who can you trust??”

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Posted 6 years ago

“So expensive, I would shop around and avoid Lloyds insurance.”

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Posted 6 years ago

“I was being charged £190 a month for my van insurance, I missed 1 payment by 1 day and they cancelled my insurance. I called to explain my situation as a builder I was waiting on a cheque to clear, they refused to discuss it and tried get get me to take out a new policy costing more. Avoid at cost a total rip off.”

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Posted 6 years ago

“Very unhappy, try to send international payment, hold me on the line for 15 minutes, no one responded at the end also they ask you to select options is not clear! Disappointed”

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Posted 6 years ago

“Queued for 10 minutes at counter to change a £20 note into coins for car park, only to be told that they needed my account details. When I told them I was a TSB Customer, they indicated that it was a Banking Policy to only assist anyone IF they were had a Lloyd's Account and could present their Credit/Debit card. I was told I had to find a TSB Bank! Net result the delay cost me a £30 fine. Never bank with Lloyds.”

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Posted 6 years ago

“Duck in useless website a total waste of time”

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Posted 6 years ago

“spend ages on the phone because the automatic voice is ineffective. thy didn't write my postcode properly so I waited more 15 days to get a new debit card. some of their call centre are in scotland so the reception is bad and I cant understand anything with a scottish accent.they don't have enough employees so you wait way too long in the queue.”

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Posted 6 years ago

“Having been a company business customer of Lloyds since the 1940’s (not me personally) We were informed that our account charges were doubling in June by a mail shot. And that any local agreement would be cancelled! We contacted our business Manager to express our concerns who said he was not interested in helping reference the charges. On being informed we would be moving banks, he stated “That’s Banking” How arrogant....”

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Posted 6 years ago

“Useless OLD FARTS! The worst customer service ever! Feel like they are making you a favor while making money or your savings! The one in HERNE BAY Uk are the worst!!! Someone should replace them asap!🤬🤯🤮 WHAT A BAD ADVERTISEMENT FOR A BANK!”

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Posted 6 years ago

“I took out car Insurance in February 2018 which at the time was a reasonable price for Comprehensive cover. However, after three months we decided to change car from a 2.0ltr Alfa Romeo to a Hyundai Tuscan Diesel. Lloyds wanted to charge me £75 admin to change and the monthly repayment option was more than double. It really was cheaper to keep the Alfa insurance and take out a new policy for the Hyundai and save £12 per month! How on earth can this be possible????”

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Posted 6 years ago

“I made a mistake to join this bank so you don't. The staff is so unhelpful, it has been 3 weeks I have moved to another adress, and they still won't chang my address telling me I need to call them from their app which I did. The staff is so inconsistent with their info it just makes you mad.”

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Posted 6 years ago

“I have had the worst banking experience ever with this bank. I applied for a year loan of 3k but I ended up paying back more than 4,5k with the interest fees. Thats almost 50% interest fees. When they asked me to sign the loan of 30% APR I wasn't explained correctly the fees I'd be charged off and the senior of Oxford street branch told me they will decrease my interest fees due of been too high but they never did. Avoid at any cost this bank! 30% APR that supposed to be plus other hidden interest fees my one year loan ended up paying back around 50% interest fees on top. For a £3,000 loan paid in total £4,380 :((((( Also dont trust the positive reviews here as they have been written by Lloyds staff. For legit reviews about Lloyds bank check trustpilot website which Lloyds bank has 1 star out of 5 from more than 500 reviewers. I hope this bank close down very quick for ripping people off.”

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Posted 6 years ago

“Twice spoken to Lloyds regarding cancelling my motor policy, not once was mentioned about a cancellation fee, or the time used. So rang the other insurance and paid the £45 instalment. Only to ring LLoyds back up for them to tell me you now owe us £50 cancellation fee, also an extra £22 shortfall fee. Said my fault I should have read the documents. I rang for your advice, no mention of fees. otherwise why would I start a new policy up knowing I still owe you £22. I would have waited. be warned if starting a new policy before getting stung.....”

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Posted 6 years ago

Lloyds Bank is rated 2.6 based on 1,113 reviews